Abstract: Aspects of the present disclosure relate to medical contact centers that facilitate and prioritize continuity in patient care regardless of a patient's geographical location or the location of their medical provider and/or insurance company. Accordingly, a medical contact center capable of providing routing, real-time reporting, and patient interaction recording services utilizing multiple communication channels is described in accordance with examples of the present disclosure. While offering multiple communication channels to a patient or potential patient that may include, but are not limited to voice, email, web chat, and short messaging session (SMS) communications, the highest HIPAA and HITECH security standards may be practiced, ensuring a safe and secure environment for patients and their providers.