Abstract: An information processing device includes one or more memories; and one or more processors coupled to the one or more memories and the one or more processors configured to acquire allocation data that indicates an allocation result of a plurality of resources for a plurality of allocation destinations, extract data that violates a first condition from the acquired allocation data, classify the extracted data into a plurality of groups, acquire an index value regarding an appearance frequency of an allocation pattern of a resource of the plurality of resources based on data of each of the plurality of classified groups, and generate a second condition for the allocation pattern based on the index value.

Abstract: An information processing device includes one or more memories; and one or more processors coupled to the one or more memories and the one or more processors configured to acquire allocation data that indicates an allocation result of a plurality of resources for a plurality of allocation destinations, extract data that violates a first condition from the acquired allocation data, classify the extracted data into a plurality of groups, acquire an index value regarding an appearance frequency of an allocation pattern of a resource of the plurality of resources based on data of each of the plurality of classified groups, and generate a second condition for the allocation pattern based on the index value.

Abstract: A method of processing database includes receiving, by a computer, an instruction from an application, the instruction being related to a plurality of database management systems including a database management system that performs an operation over a plurality of pieces of table data, specifying a database management system among the plurality of database management systems; acquiring intermediate table data used to execute the instruction from a database management system other than the specified database management system, storing the acquired intermediate table data in a database managed by the specified database management system, requesting execution of the instruction to the specified database management system, acquiring response table data from the specified database management system, and returning the acquired response table data to the application as a response to the instruction.

Abstract: In a stagnation-judgment device, a work history-acquiring unit acquires work history of actions taken by an operator to handle an enquiry. A correlation-deriving unit derives correlation between actions of the operator and stagnation based on the work history regarding past enquiries. A stagnation-judgment unit judges whether the operator is in a state of stagnation by checking the work history regarding a current enquiry and the correlation derived by the correlation-deriving unit. A warning unit issues a warning when the operator is in the state of stagnation.

Abstract: A computer-readable recording medium having recorded therein agent training program in which when each agent has been performing an answer, agent identifier, and enquiry contents and contents of the answer are stored in a storage device. An enquiry pattern is extracted from enquiry contents. Respective agents' answers are evaluated, for each enquiry pattern, and by a model contents of the answer extraction section, contents of the answer of an agent with highest evaluation is extracted as model contents of the answer. The contents of the answer of a trainee agent and model contents of the answer are divided into predetermined phases, and corresponding phase of both are mutually compared to calculate ineptitude-degrees in respective phases of trainee agent.

Abstract: In a stagnation-judgment device, a work history-acquiring unit acquires work history of actions taken by an operator to handle an enquiry. A correlation-deriving unit derives correlation between actions of the operator and stagnation based on the work history regarding past enquiries. A stagnation-judgment unit judges whether the operator is in a state of stagnation by checking the work history regarding a current enquiry and the correlation derived by the correlation-deriving unit. A warning unit issues a warning when the operator is in the state of stagnation.

Abstract: A computer-readable recording medium having recorded therein agent training program in which when each agent has been performing an answer, agent identifier, and enquiry contents and contents of the answer are stored in a storage device. An enquiry pattern is extracted from enquiry contents. Respective agents' answers are evaluated, for each enquiry pattern, and by a model contents of the answer extraction section, contents of the answer of an agent with highest evaluation is extracted as model contents of the answer. The contents of the answer of a trainee agent and model contents of the answer are divided into predetermined phases, and corresponding phase of both are mutually compared to calculate ineptitude-degrees in respective phases of trainee agent.