Patents by Inventor Yuval Sittin

Yuval Sittin has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Call recording with interaction metadata correlation
    Patent number: 9197744
    Abstract: Methods and systems are described for call recording, e.g. in a VoIP system. At least one endpoint may be configured to terminate a call. A recording system may be configured to record call content data from multiple endpointsA the controller may receive, from a call exchange, interaction metadata relating to calls starting and terminating at the endpoint; receive notifications relating to call content from the recording system; and match the interaction metadata to the notifications.
    Type: Grant
    Filed: December 31, 2013
    Date of Patent: November 24, 2015
    Assignee: NICE-SYSTEMS LTD.
    Inventors: Yuval Sittin, Efim Kolodizner, Tal Zur, Shlomi Levi, Omer Kochba, Tal Obsfeld, Dorit Youda, Roni Krivoshey
  • CALL RECORDING WITH INTERACTION METADATA CORRELATION
    Publication number: 20150189078
    Abstract: Methods and systems are described for call recording, e.g. in a VoIP system. At least one endpoint may be configured to terminate a call. A recording system may be configured to record call content data from multiple endpointsA the controller may receive, from a call exchange, interaction metadata relating to calls starting and terminating at the endpoint; receive notifications relating to call content from the recording system; and match the interaction metadata to the notifications.
    Type: Application
    Filed: December 31, 2013
    Publication date: July 2, 2015
    Applicant: Nice-Systems Ltd.
    Inventors: Yuval SITTIN, Efim Kolodizner, Tal Zur, Shlomi Levi, Omer Kochba, Tal Obsfeld, Dorit Youda, Roni Krivoshey
  • Method and system for centralized recording in a distributed environment
    Patent number: 8320536
    Abstract: A system and method for central recording of telephone calls are provided. The method may include transferring a telephone call from a session border controller (SBC) to a contact center and to a central recording unit, transferring of CTI information from the contact center to the central recording unit, associating the CTI information to the telephone call and determining by the central recording unit whether to record the call.
    Type: Grant
    Filed: April 29, 2008
    Date of Patent: November 27, 2012
    Assignee: Nice Systems Ltd.
    Inventors: Leon Portman, Stas Margolis, Noam Ben Zeev, Shay Weiss, Dan Hadari, Yuval Sittin
  • Method, system and apparatus for reliably transmitting packets of an unreliable protocol
    Patent number: 7738459
    Abstract: A method for reliably communicating unreliable protocol packets by encapsulating one or more unreliable protocol packets in a packet constructed according to a predefined format. The method further employs an acknowledgement mechanism whereby a receiver of packets acknowledges reception by responding with a packet containing information pertaining to received packets. A sender retransmits packets for which no acknowledgement was received within a predefined period of time.
    Type: Grant
    Filed: August 2, 2007
    Date of Patent: June 15, 2010
    Assignee: Nice Systems Ltd.
    Inventors: Yuval Sittin, Dan Hadari, Eyal Strassburg
  • METHOD AND SYSTEM FOR CENTRALIZED RECORDING IN A DISTRIBUTED ENVIRONMENT
    Publication number: 20090268885
    Abstract: A system and method for central recording of telephone calls are provided. The method may include transferring a telephone call from a session border controller (SBC) to a contact center and to a central recording unit, transferring of CTI information from the contact center to the central recording unit, associating the CTI information to the telephone cal and determining by the central recording unit whether to record the call.
    Type: Application
    Filed: April 29, 2008
    Publication date: October 29, 2009
    Inventors: Leon PORTMAN, Stas Margolis, Noam Ben Zeev, Shay Weiss, Dan Hadari, Yuval Sittin
  • METHOD, SYSTEM AND APPARATUS FOR RELIABLY TRANSMITTING PACKETS OF AN UNRELIABLE PROTOCOL
    Publication number: 20090034520
    Abstract: A method for reliably communicating unreliable protocol packets by encapsulating one or more unreliable protocol packets in a packet constructed according to a predefined format. The method further employs an acknowledgement mechanism whereby a receiver of packets acknowledges reception by responding with a packet containing information pertaining to received packets. A sender retransmits packets for which no acknowledgement was received within a predefined period of time.
    Type: Application
    Filed: August 2, 2007
    Publication date: February 5, 2009
    Inventors: Yuval Sittin, Dan Hadari, Eyal Strassburg