Patents by Inventor Yuvraj SAWANT

Yuvraj SAWANT has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method to conduct staggered maintenance activity based on customer prioritization in a cloud based SaaS platform contact center
    Patent number: 11829326
    Abstract: A computerized-method to conduct a staggered maintenance activity based on tenants' prioritization for tenants of a cloud-based Software as a Service (SaaS) platform contact-center, is provided herein. The computerized-method includes operating a Staggered-Maintenance-Activity (SMA) module.
    Type: Grant
    Filed: July 20, 2021
    Date of Patent: November 28, 2023
    Assignee: inContact INC.
    Inventors: Sanketh Shetty, Swati Kadu, Yuvraj Sawant
  • SYSTEM AND METHOD FOR STAGGERING FEATURE ENABLEMENT BASED ON CALL CENTER TENANT ATTRIBUTES TO CONTROL RELEASE IMPACT
    Publication number: 20230168879
    Abstract: A computerized-method to operate a feature-toggles-enablement associated with a product feature present under a release-plan, in a staggered manner, based on tenants' prioritization for tenants of a cloud-based Software as a contact-center Service (SaaS) platform. The computerized-method may be operating a Staggered-Feature-Enablement (SFE) module. The SFE module may include: selecting a plurality of tenants, for a feature-toggles-enablement associated with a product feature present under a release-plan; operating a tenant-tier-resolver model to determine a tier-level-value and feature toggle enablement-state, for each tenant of the selected plurality of tenants; operating a feature toggle enablement module to enable feature toggles associated with a product feature present under the release-plan for tenants based on the determined tenant's tier-level-value; and sending a notification with details of each feature-toggles-enablement to a corresponding tenant administrator, to be displayed via a display unit.
    Type: Application
    Filed: November 28, 2021
    Publication date: June 1, 2023
    Inventors: Ashadeepa DEBNATH, Harshad AMBEKAR, Yuvraj SAWANT
  • SYSTEM AND METHOD TO CONDUCT STAGGERED MAINTENANCE ACTIVITY BASED ON CUSTOMER PRIORITIZATION IN A CLOUD BASED SAAS PLATFORM CONTACT CENTER
    Publication number: 20230023025
    Abstract: A computerized-method to conduct a staggered maintenance activity based on tenants' prioritization for tenants of a cloud-based Software as a Service (SaaS) platform contact-center, is provided herein. The computerized-method includes operating a Staggered-Maintenance-Activity (SMA) module.
    Type: Application
    Filed: July 20, 2021
    Publication date: January 26, 2023
    Inventors: Sanketh SHETTY, Swati KADU, Yuvraj SAWANT