Patents by Inventor Yves Jean Caseau

Yves Jean Caseau has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Declarative ACD routing with service level optimization
    Patent number: 7426267
    Abstract: A method including determining a current rate of satisfying a service level agreement constraint, wherein the service level agreement constraint is associated to selected ones of each incoming contact within a contact center, comparing the current rate to a target rate associated with the service level agreement constraint to calculate a satisfaction value, measuring a size of a queue associated with the service level agreement constraint, and calculating a potential value associated with the service level agreement constraint based on the satisfaction value, the queue size and a weighted priority level associated with the service level agreement constraint.
    Type: Grant
    Filed: September 4, 2003
    Date of Patent: September 16, 2008
    Assignee: Contactual, Inc.
    Inventor: Yves Jean Caseau