Abstract: Systems and techniques for permitting, establishing, monitoring and controlling calls based on messages from outside parties, outside party availability information, institution's call restriction information, and/or account holder preferences. In one example, a message from an outside party app on an outside party computing device is receive by an inmate app on an inmate device. The inmate device displays the message at the inmate calling app including a request for the inmate to call the outside party device during a time period. When the inmate initiates a call to the outside party the call is permitted or not permitted based on determining whether the call is within the specified time period.

Abstract: Systems and techniques for permitting, establishing, monitoring and controlling calls based on messages from outside parties, outside party availability information, institution's call restriction information, and/or account holder preferences. In one example, a message from an outside party app on an outside party computing device is receive by an inmate app on an inmate device. The inmate device displays the message at the inmate calling app including a request for the inmate to call the outside party device during a time period. When the inmate initiates a call to the outside party the call is permitted or not permitted based on determining whether the call is within the specified time period.

Abstract: Systems and techniques for permitting, establishing, monitoring and controlling VOIP calls based on messages from outside parties, outside party availability information, institution's call restriction information, and/or account holder preferences. In one example, a message from an outside party app on an outside party computing device is receive by an inmate app on an inmate device. The inmate device displays the message at the inmate calling app including a request for the inmate to call the outside party device during a time period. When the inmate initiates a call to the outside party the call is permitted or not permitted based on determining whether the call is within the specified time period.

Abstract: Systems and techniques are disclosed for establishing inbound calls and outbound calls involving inmates and outside parties. One exemplary technique receives input identifying authorized sources who are authorized to initiate and conduct calls with an inmate and stores a list of the authorized sources. The list, for example, can include telephone numbers, VOIP caller identifiers, and/or call privileges associated with the sources. The technique receives an inbound call directed to the inmate and determines whether the source of the inbound call is authorized or not, for example, by comparing information about the source with information in the list of authorized sources and/or based on the call privileges. If the source is authorized, the call is permitted. If not the technique routes the call to a payment interface for the caller to provide payment information.

Abstract: Systems and techniques for permitting, establishing, monitoring and controlling VOIP calls based on messages from outside parties, outside party availability information, institution's call restriction information, and/or account holder preferences. In one example, a message from an outside party app on an outside party computing device is receive by an inmate app on an inmate device. The inmate device displays the message at the inmate calling app including a request for the inmate to call the outside party device during a time period. When the inmate initiates a call to the outside party the call is permitted or not permitted based on determining whether the call is within the specified time period.

Abstract: Systems and methods for providing services to administrative personnel and other persons using electronic devices in an institution. One method involves receiving an identifier entered as input on an electronic device and receiving a security code entered as input on the portable electronic device or transmitted to the electronic device, wherein the security code was generated by a security token and security codes generated by the security token change over time. The method further involves authenticating the person based on the identifier and the security code and allowing access to one or more administrative services based on the authenticating.

Abstract: Systems and methods for providing services to administrative personnel and other persons using electronic devices in an institution. One method involves receiving an identifier entered as input on an electronic device and receiving a security code entered as input on the portable electronic device or transmitted to the electronic device, wherein the security code was generated by a security token and security codes generated by the security token change over time. The method further involves authenticating the person based on the identifier and the security code and allowing access to one or more administrative services based on the authenticating.

Abstract: Systems and techniques are disclosed for establishing inbound calls and outbound calls involving inmates and outside parties. One exemplary technique receives input identifying authorized sources who are authorized to initiate and conduct calls with an inmate and stores a list of the authorized sources. The list, for example, can include telephone numbers, VOIP caller identifiers, and/or call privileges associated with the sources. The technique receives an inbound call directed to the inmate and determines whether the source of the inbound call is authorized or not, for example, by comparing information about the source with information in the list of authorized sources and/or based on the call privileges. If the source is authorized, the call is permitted. If not the technique routes the call to a payment interface for the caller to provide payment information.

Abstract: Systems and techniques for permitting, establishing, monitoring and controlling VOIP calls based on messages from outside parties, outside party availability information, institution's call restriction information, and/or account holder preferences. In one example, a message from an outside party app on an outside party computing device is receive by an inmate app on an inmate device. The inmate device displays the message at the inmate calling app including a request for the inmate to call the outside party device during a time period. When the inmate initiates a call to the outside party the call is permitted or not permitted based on determining whether the call is within the specified time period.

Abstract: Techniques for verifying identity and/or location of a customer. One embodiment involves receiving a customer-provided address from a customer in a communication via a computer network or telephone network. The customer is a person or entity paying to receive calls from a resident of a controlled access residential institution. The embodiment further involves accessing a computer system to identify location information associated with the customer, the location information derived from additional information within or about the communication and determining a reliability estimate of the customer-provided address by comparing the customer-provided address with the location information associated with the customer that was identified based on the additional information. The embodiment may involve notifying a telecommunications provider, the controlled access residential institution, or law enforcement based on the reliability estimate of the customer-provided address.

Abstract: Techniques for ver ring identity and/or location of a customer. One embodiment involves receiving a customer-provided address from a customer in a communication via a computer network or telephone network. The customer is a person or entity paying to receive calls from a resident of a controlled access residential institution. The embodiment further involves accessing a computer system to identify location information associated with the customer, the location information derived from additional information within or about the communication and determining a reliability estimate of the customer-provided address by comparing the customer-provided address with the location information associated with the customer that was identified based on the additional information. The embodiment may involve notifying a telecommunications provider, the controlled access residential institution, or law enforcement based on the reliability estimate of the customer-provided address.