Patents by Inventor Zakery L. Johnson

Zakery L. Johnson has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • Systems and methods to utilize text representations of conversations
    Patent number: 11688400
    Abstract: A method for electronically utilizing content in a communication between a customer and a customer representative is provided. An audible conversation between a customer and a service representative is captured. At least a portion of the audible conversation is converted into computer searchable data. The computer searchable data is analyzed during the audible conversation to identify relevant meta tags previously stored in a data repository or generated during the audible conversation. Each meta tag is associated with the customer. Each meta tag provides a contextual item determined from at least a portion of one of a current or previous conversation with the customer. A meta tag determined to be relevant to the current conversation between the service representative and the customer is displayed in real time to the service representative currently conversing with the customer.
    Type: Grant
    Filed: April 21, 2021
    Date of Patent: June 27, 2023
    Assignee: United Services Automobile Association (“USAA”)
    Inventors: Zakery L. Johnson, Jonathan E. Neuse
  • Wearable electronic devices for automated shopping and budgeting with a wearable sensor
    Patent number: 11328334
    Abstract: A method, apparatus and system are disclosed for capturing an image of an item identifier by a wearable sensor. The item identifier can be analyzed to identify a specific item. The specific item can then be referenced to display information on the specific item, and display the results of analysis made with reference to the specific item.
    Type: Grant
    Filed: April 29, 2015
    Date of Patent: May 10, 2022
    Assignee: United Services Automobile Association (USAA)
    Inventors: Seth Ethington, Amy R. Marquez, Corey Pickrel, Heather Hernandez, Zakery L. Johnson, Michael Scott McQuarrie, Sharon K. Haverlah, Gabriel C. Fernandez
  • Systems and methods to utilize text representations of conversations
    Patent number: 11017775
    Abstract: A method for electronically utilizing content in a communication between a customer and a customer representative is provided. An audible conversation between a customer and a service representative is captured. At least a portion of the audible conversation is converted into computer searchable data. The computer searchable data is analyzed during the audible conversation to identify relevant meta tags previously stored in a data repository or generated during the audible conversation. Each meta tag is associated with the customer. Each meta tag provides a contextual item determined from at least a portion of one of a current or previous conversation with the customer. A meta tag determined to be relevant to the current conversation between the service representative and the customer is displayed in real time to the service representative currently conversing with the customer.
    Type: Grant
    Filed: August 8, 2019
    Date of Patent: May 25, 2021
    Assignee: United Services Automobile Association (“USAA”)
    Inventors: Zakery L. Johnson, Jonathan E. Neuse
  • Systems and methods to utilize text representations of conversations
    Patent number: 10418035
    Abstract: A method for electronically utilizing content in a communication between a customer and a customer representative is provided. An audible conversation between a customer and a service representative is captured. At least a portion of the audible conversation is converted into computer searchable data. The computer searchable data is analyzed during the audible conversation to identify relevant meta tags previously stored in a data repository or generated during the audible conversation. Each meta tag is associated with the customer. Each meta tag provides a contextual item determined from at least a portion of one of a current or previous conversation with the customer. A meta tag determined to be relevant to the current conversation between the service representative and the customer is displayed in real time to the service representative currently conversing with the customer.
    Type: Grant
    Filed: October 18, 2018
    Date of Patent: September 17, 2019
    Assignee: United Services Automobile Association
    Inventors: Zakery L. Johnson, Jonathan E. Neuse
  • Systems and methods to utilize text representations of conversations
    Patent number: 10147427
    Abstract: A method for electronically utilizing content in a communication between a customer and a customer representative is provided. An audible conversation between a customer and a service representative is captured. At least a portion of the audible conversation is converted into computer searchable data. The computer searchable data is analyzed during the audible conversation to identify relevant meta tags previously stored in a data repository or generated during the audible conversation. Each meta tag is associated with the customer. Each meta tag provides a contextual item determined from at least a portion of one of a current or previous conversation with the customer. A meta tag determined to be relevant to the current conversation between the service representative and the customer is displayed in real time to the service representative currently conversing with the customer.
    Type: Grant
    Filed: September 17, 2015
    Date of Patent: December 4, 2018
    Assignee: United Services Automobile Association
    Inventors: Zakery L. Johnson, Jonathan E. Neuse