Abstract: Automatic customer feedback gathering systems and methods are described that provide a switch array in one or more areas of a service provider outlet by which a customer indicates a level of satisfaction with his/her service. The switch array may include two or more touch-sensitive areas that each correspond to different levels of customer satisfaction. The switch array automatically generates a signal in response to a customer input, and the signal includes information of the level of the customer's satisfaction. The signal is transferred to a processor and a database. A service provider can generate reports using information of the received signal, where the reports may include cumulative customer satisfaction ratings for a time period and may associate the customer satisfaction information with other data of the service provider.

Abstract: Electronic commerce systems and methods are described in which a customer accrues and receives an accounting of net present value (“NPV”) in exchange for purchasing goods and/or services from one or more vendors in a first group of vendors. The NPV may be in the form of monetary credits and/or rebates. The customer realizes an accrued NPV by receiving discounts and/or rebates commensurate with the NPV on purchases of goods and/or services from one or more vendors in a second group of vendors.

Abstract: System and method for interacting with customer end user computers and merchant end user computers so that merchant end user information and merchant end user recommendations are received from a first customer end user computer and forwarded, with an added hypertext link, to a second customer end user computer. The system and method store customer end user and merchant information end user information, and customer end user—merchant end user interactions, for example for customer loyalty premiums.