Abstract: Disclosed are a method, apparatus and system for instant message routing. The method includes: receiving a communication request from a source client to a destination client; acquiring the context associated with the source client and the destination client; and selecting a sub-user of the destination client for communication using a policy according to the context. When a source client requests communication with a virtual user, the method can route the communication request using a policy according to the context, to a sub-user of the virtual user which once communicated with the source client.

Abstract: An approach for identifying and managing tasks in an e-mail system. An e-mail task manager, receives an e-mail and creates n-grams based on e-mail data content and metadata content. The e-mail task manager identifies the e-mail as a task e-mail based on analyzing the n-grams to detect a task and a task owner. The e-mail task manager determines task details associated with the task e-mail based on the n-grams and determines a collection of recommended actions based on the task details. The e-mail task manager stores the collection of recommended actions and associated action states in a task history store. The e-mail task manager outputs the collection of recommended actions and the action states associated with the task e-mail based on the task owner and updates the collection of recommend actions and the associated action states based on interactions by the task owner.

Abstract: An approach for identifying and managing tasks in an e-mail system. An e-mail task manager, receives an e-mail and creates n-grams based on e-mail data content and metadata content. The e-mail task manager identifies the e-mail as a task e-mail based on analyzing the n-grams to detect a task and a task owner. The e-mail task manager determines task details associated with the task e-mail based on the n-grams and determines a collection of recommended actions based on the task details. The e-mail task manager stores the collection of recommended actions and associated action states in a task history store. The e-mail task manager outputs the collection of recommended actions and the action states associated with the task e-mail based on the task owner and updates the collection of recommend actions and the associated action states based on interactions by the task owner.

Abstract: Disclosed are a method, apparatus and system for instant message routing. The method includes: receiving a communication request from a source client to a destination client; acquiring the context associated with the source client and the destination client; and selecting a sub-user of the destination client for communication using a policy according to the context. When a source client requests communication with a virtual user, the method can route the communication request using a policy according to the context, to a sub-user of the virtual user which once communicated with the source client.

Abstract: Disclosed are a method, apparatus and system for instant message routing. The method includes: receiving a communication request from a source client to a destination client; acquiring the context associated with the source client and the destination client; and selecting a sub-user of the destination client for communication using a policy according to the context. When a source client requests communication with a virtual user, the method can route the communication request using a policy according to the context, to a sub-user of the virtual user which once communicated with the source client.

Abstract: The invention relates to a system and a method for error reporting in software applications. A system in accordance with an embodiment includes: a dummy document generating unit for generating a dummy document from an original document, wherein the dummy document maintains a skeleton of the original document and contains dummy data as its content; and a dummy document reporting unit for sending the generated dummy document in an error report.

Abstract: Instant messaging communications are controlled using themes. A theme is a definition of properties and features of a specific instance of an instant messaging communications environment. Themes are stored at a server computer and may be requested by users of a client computer. Themes may be made available to users based on enterprise policies established by the owner of the server computer. Once downloaded to the client computer, a theme may be personalized by the user of the client computer provided personalization is consistent with the enterprise policy. Inheritance techniques may be used to provide personalized themes that remain consistent with enterprise policy while extending functions not defined in the enterprise policy. A user may select different themes manually. Alternatively, theme selection may be automated based on system detection of events such as time of day, user location, availability of network connections and the like.

Abstract: The invention relates to a system and a method for error reporting in software applications. A system in accordance with an embodiment includes: a dummy document generating unit for generating a dummy document from an original document, wherein the dummy document maintains a skeleton of the original document and contains dummy data as its content; and a dummy document reporting unit for sending the generated dummy document in an error report.

Abstract: Disclosed are a method, apparatus and system for instant message routing. The method includes: receiving a communication request from a source client to a destination client; acquiring the context associated with the source client and the destination client; and selecting a sub-user of the destination client for communication using a policy according to the context. When a source client requests communication with a virtual user, the method can route the communication request using a policy according to the context, to a sub-user of the virtual user which once communicated with the source client.