Abstract: A system is described for allowing a user to communicate with an agent of a listing network platform. The system receives, by a network site, a user interaction in a communication session with an agent of a listing network platform. The system analyzes, by a first machine learning model, a profile associated with the user on the listing network platform to predict a subset of information that is relevant to the user interaction with the communication session. The system combines the subset of information into a prompt and processes the prompt by a generative machine learning model to generate a message that responds to the user interaction. The system, in response to receiving the user interaction, presents the message by the agent of the listing network platform to the user in a user interface of the listing network platform.

Abstract: A session shared data system accesses a first communication between a user and a support agent on a first communication channel and stores communication data associated with the first communication in a session shared data object. The session shared data system accesses a subsequent communication between the user and a second agent on a second communication channel, receives a query associated with the subsequent communication and transmits the response to a device of the second agent.

Abstract: A method for publishing video ads inside Web pages, including enabling a publisher using a publisher computer to specify a first video ad, and instructions for generating a second video ad from the first video ad, generating a playlist for the first video ad, uploading the playlist to a video ad server along with the instructions for generating a second video ad, in response to a request to play the first video ad from a smart media player that executes in a viewer computer, processing the instructions to generate a second video ad thereby generating by the video ad server a playlist that corresponds to the second video ad, and providing the playlist corresponding to the second video ad to the smart media player.