Abstract: Embodiments of the present invention relate to methods, systems, and computer program products for event management. In a method, a plurality of notes that are comprised in a plurality of event records are obtained in a computer system. A plurality of paragraphs that are comprised in the plurality of notes are classified into a plurality of content types based on a content analysis of the plurality of paragraphs. The plurality of notes are classified into a plurality of semantic types based on the plurality of content types and a syntactic parsing to the plurality of notes. A knowledge item is generated for managing an event in the computer system based on a group of notes in the plurality of notes that are classified into the plurality of semantic types. With these embodiments, knowledge items for managing events may be obtained in an easier and more effective way.

Abstract: Embodiments of the present invention relate to methods, systems, and computer program products for event management. In a method, a plurality of notes that are comprised in a plurality of event records are obtained in a computer system. A plurality of paragraphs that are comprised in the plurality of notes are classified into a plurality of content types based on a content analysis of the plurality of paragraphs. The plurality of notes are classified into a plurality of semantic types based on the plurality of content types and a syntactic parsing to the plurality of notes. A knowledge item is generated for managing an event in the computer system based on a group of notes in the plurality of notes that are classified into the plurality of semantic types. With these embodiments, knowledge items for managing events may be obtained in an easier and more effective way.

Abstract: A computer-implemented method, system, and non-transitory machine readable medium for a graph-based analysis for an Information Technology (IT) operations includes generating a temporal graph by extracting one or more of operation objects, relations and attributes from operation data of workloads distributed across a plurality of levels of the IT operation within a predetermined time window. Anomalies are detected from the extracted operation data and annotating corresponding objects in the graph. A directional impact between corresponding objects on the temporal graph is determined, and the temporal graph is refined based on the determined directional impact. Accessible paths in the temporal graph indicating error propagation are searched, and potential causes for the detected anomalies in the temporal graph are identified. A list of the potential causes of the anomalies is generated, and a root cause ranked for each of the corresponding objects in the temporal graph.

Abstract: A system and method for attribute discovery for operation objects from operation data includes segmenting a name of each of a plurality of operation objects based on one or more special characters used in the name of each operation object. A similarity comparison of the operation objects is performed by extracting common subsequences from substrings in operation data in a same log as a target object, and a string similarity is computed of the extracted common subsequences. Numerical attributes are determined by calculating statistical metrics for fields in the log, and additional information of the operation objects is discovered based on the determined numerical attributes.

Abstract: A method and system for relation discovery from operation data includes classifying categories of extracted entities from operation data into three or more classes identified in a knowledge base. A log affiliation of the extracted entities is determined, and relations of the extracted entities are identified according to a log affiliation. The identified relations information of the extracted entities is associated with operation objects of the operation data.

Abstract: Embodiments of the present disclosure relate to a method for processing alerts. According to an embodiment of the present disclosure, a set of alerts matching a metric template are identified from received alerts during a period of time. A plurality of variable values are acquired from the set of alerts based on the metric template. The plurality of variable values are normalized according to a normalization rule of the metric template. A severity level for the set of alerts is determined based on the normalized variable values. In response to the severity level exceeding a certain threshold, an abstract alert including information related to the set of alerts is generated.

Abstract: A method and system for relation discovery from operation data includes classifying categories of extracted entities from operation data into three or more classes identified in a knowledge base. A log affiliation of the extracted entities is determined, and relations of the extracted entities are identified according to a log affiliation. The identified relations information of the extracted entities is associated with operation objects of the operation data.

Abstract: A computer-implemented method, system, and non-transitory machine readable medium for a graph-based analysis for an Information Technology (IT) operations includes generating a temporal graph by extracting one or more of operation objects, relations and attributes from operation data of workloads distributed across a plurality of levels of the IT operation within a predetermined time window. Anomalies are detected from the extracted operation data and annotating corresponding objects in the graph. A directional impact between corresponding objects on the temporal graph is determined, and the temporal graph is refined based on the determined directional impact. Accessible paths in the temporal graph indicating error propagation are searched, and potential causes for the detected anomalies in the temporal graph are identified. A list of the potential causes of the anomalies is generated, and a root cause ranked for each of the corresponding objects in the temporal graph.

Abstract: A system and method for attribute discovery for operation objects from operation data includes segmenting a name of each of a plurality of operation objects based on one or more special characters used in the name of each operation object. A similarity comparison of the operation objects is performed by extracting common subsequences from substrings in operation data in a same log as a target object, and a string similarity is computed of the extracted common subsequences. Numerical attributes are determined by calculating statistical metrics for fields in the log, and additional information of the operation objects is discovered based on the determined numerical attributes.

Abstract: A method and system for operation objects discovery from operation data includes performing pattern matching of operation data with patterns in a database. Fields in the operation data are identified as having matching patterns with the database as first potential objects. Data profiling is performed on unmatched fields of the operation data to generate data profiles. The data profiles are field classified and second potential objects are generated. The first potential objects and the second potential objects are de-duplicated, and operation objects are generated.