Abstract: A method and a system for the off site monitoring/diagnostics, command/control, alarm/event management, historical/trend analysis, and configuration/administration of building automation systems through an event manager for use in a facilities monitoring system having network-level and protocol-neutral communication with a physical device. The method includes managing a non internet protocol-based physical device, including coupling a device gateway with the physical device, wherein the device gateway is configured to expose the physical device as a networked device on a server. The method also includes receiving event information from the coupled physical device, wherein the event information includes an event and a device identifier; responsive to a determination that the event information includes an actionable event, processing the event, the device identifier, and the actionable event to determine a responsible process; and notifying the responsible process of the event.