Abstract: Various parts of email content or entire emails may be recalled or modified after delivery through the use of links to cloud-storage, where the various parts of the email content may be stored. Different notification and modification methods may be employed to modify delivered content even after it is rendered for a recipient. While recipients may have a latest version of the email content, senders may be enabled to see a version history of changes in delivered email content.

Abstract: Techniques and technologies for smart support systems are described. In at least some embodiments, a method comprises: receiving an indication of a user invoking a support facility due to a problem experienced with a software application; obtaining user-related information including at least one of an age of the user or at least one indication of proficiency of the user with operation of the software application; obtaining problem-related information related to the problem experienced with the software application; and selecting a starting point of a support path based at least partially on the problem-related information and the user-related including at least one of an age of the user or at least one indication of proficiency of the user with operation of the software application, the support path defining one or more operations intended to address the problem experienced with the software application.

Abstract: Various parts of email content or entire emails may be recalled or modified after delivery through the use of links to cloud-storage, where the various parts of the email content may be stored. Different notification and modification methods may be employed to modify delivered content even after it is rendered for a recipient. While recipients may have a latest version of the email content, senders may be enabled to see a version history of changes in delivered email content.

Abstract: Various parts of email content or entire emails may be recalled or modified after delivery through the use of links to cloud-storage, where the various parts of the email content may be stored. Different notification and modification methods may be employed to modify delivered content even after it is rendered for a recipient. While recipients may have a latest version of the email content, senders may be enabled to see a version history of changes in delivered email content.

Abstract: Techniques and technologies for smart support systems are described. In at least some embodiments, a method comprises: receiving an indication of a user invoking a support facility due to a problem experienced with a software application; obtaining user-related information including at least one of an age of the user or at least one indication of proficiency of the user with operation of the software application; obtaining problem-related information related to the problem experienced with the software application; and selecting a starting point of a support path based at least partially on the problem-related information and the user-related including at least one of an age of the user or at least one indication of proficiency of the user with operation of the software application, the support path defining one or more operations intended to address the problem experienced with the software application.

Abstract: Customer type detection and customization and/or configuration of services based on detected customer type is provided in an online service environment. In some examples, a small business customer signing up for an email account or similar (e.g., more complex services such as a productivity suite) way be detected as a small business based on a choice of their email alias, domain name, signature, and other factors. A type of business may also be detected/inferred. Based on the detection inference, the services such as initial teaching user experiences, configuration of services, and other customizations may be automatically provided or suggested to the customer. Subsequently, usage may be monitored and further services and/or configurations (configuration changes) may be suggested based on additionally gathered information and changes in usage.

Abstract: Various parts of email content or entire entails may be recalled or modified after delivery through the use of links to cloud-storage, where the various parts of the email content may be stored. Different notification and modification methods may be employed to modify delivered content even after it is rendered for a recipient. While recipients may have a latest version of the email content, senders may be enabled to see a version history of changes in delivered email content.