Patents by Inventor Zvi Ben Ishay

Zvi Ben Ishay has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for improving efficiency of communication sessions at a call center
    Patent number: 10637989
    Abstract: A method for conducting a communication session between a personal electronic device and a system operated by a call center agent, including establishing a communication session between the system and the personal electronic device, exchanging information between the system and the personal electronic device according to a workflow stored in the system, sending visual content from the server to the personal electronic device, the visual content is associated with a step in the workflow, receiving a feedback confirmation from the personal electronic device, the feedback confirmation defines a feedback detected at the personal electronic device regarding the visual content and advancing to a subsequent step in the workflow based on the feedback confirmation.
    Type: Grant
    Filed: November 4, 2019
    Date of Patent: April 28, 2020
    Assignee: LIGHTICO LTD.
    Inventors: Justin Josh, Avraham Lousky, Zvi Ben Ishay, Shlomi Levi