Patents by Inventor Zvika Moretzky

Zvika Moretzky has filed for patents to protect the following inventions. This listing includes patent applications that are pending as well as patents that have already been granted by the United States Patent and Trademark Office (USPTO).

  • System and method for managing a customer service session
    Patent number: 8693998
    Abstract: Embodiments of the invention are directed to a method of providing a service to a user of a mobile communication device. A selection a service may be received. An optimal option for providing a selected service may be determined and displayed on a mobile communication device. A session including a voice communication channel and a data communication channel may be established and used to provide a selected service.
    Type: Grant
    Filed: January 26, 2011
    Date of Patent: April 8, 2014
    Assignee: Nice-Systems Ltd.
    Inventors: Leon Portman, Ilan Yosef, Zvika Moretzky, Assaf Frenkel
  • Method and apparatus for transaction verification
    Patent number: 8438089
    Abstract: A transaction verification system and method may include receiving an interaction record describing communications between parties regarding a transaction event. The interaction record may include interactions having multiple communication formats. Transaction data describing transaction parameters input into a trading system during the transaction even may be compared to the interaction record. A matching score may be calculated that indicates a level of similarity between the interaction record and the transaction data. The matching score may be calculated for multiple of transaction events in an interaction log, and an interaction log score may be calculated.
    Type: Grant
    Filed: February 29, 2012
    Date of Patent: May 7, 2013
    Assignee: Nice Systems Ltd.
    Inventors: Moshe Wasserblat, Gudmundur Kristjansson, Cromwell Fraser, Zvika Moretzky, Bastiaan Schonhage, Yaron Morgenstern, Tzach Ashkenazi, Ezra Daya, Oren Pereg
  • SYSTEM AND METHOD FOR MANAGING A CUSTOMER SERVICE SESSION
    Publication number: 20120190333
    Abstract: Embodiments of the invention are directed to a method of providing a service to a user of a mobile communication device. A selection a service may be received. An optimal option for providing a selected service may be determined and displayed on a mobile communication device. A session including a voice communication channel and a data communication channel may be established and used to provide a selected service.
    Type: Application
    Filed: January 26, 2011
    Publication date: July 26, 2012
    Inventors: Leon Portman, Ilan Yosef, Zvika Moretzky, Assaf Frenkel