METHOD FOR BUSINESS ON-LINE ACCOUNT OPENING
A system and method for a business customer interfacing with a financial institution through a computer network is presented. The method includes a determination of whether the customer is an on-line client of the financial institution, a verification of customer-provided information with a pre-existing client identification profile for the customer, a determination of whether the customer is a sole proprietorship, a determination of the customer's credit score using a set of predetermined criteria, and presenting a set of account options based at least in part on the verification of the customer-provided information and the customer's credit score. Additional customer-provided information may be received and verified and used to enroll the client in one or more programs offered by the financial institution at a predefined level based at least on one or more predetermined factors.
This application is a continuation of and claims priority to “System and Method for Business Online Account Opening”, Ser. No. 12/540,188, filed on 12 Aug. 2009 which itself claims priority benefit of U.S. Provisional application entitled “System and Method for Business Online Account Opening”, Ser. No. 61/088,267 filed 12 Aug. 2008; “System and Method for Retail Online Account”, Ser. No. 61/088,229 filed 12 Aug. 2008; and “System and Method for an Electronic Lending System”, Ser. No. 61/088,239 filed 12 Aug. 2008 the entirety of each is hereby incorporated herein by reference.
BACKGROUNDIncreasingly the public is going on-line for a variety of transactions and information. More than 30% of the population have personal computers and modems. Furthermore, over 60% of people with bank accounts have personal computers and modems. At the same time the number of people subscribing and using on-line services is greater than 40 million, and this number is growing at an exponential rate.
As the public uses computers with a greater frequency, more financial transactions are being automated and performed via computer. There is good motivation to bank on-line. On-line banking provides convenience, safety, cost savings, and potentially new types of services not readily or conveniently available via in-person banking. Such potentially new services include access to superior up-to-the minute information, on-line investment clubs, information filters, and search agents.
With the increase in the number of financial transactions performed on-line, the convenience and cost-savings of banking on-line also increases. Additionally new and more powerful methods are being developed for protecting the security of financial transactions performed on-line. The result is that convenience, cost savings and enhanced security have combined to make on-line financial services more useful and effective, thereby driving the development of newer and more integrated services. More sophisticated financial systems that offer greater integration and a high degree of user control enable on-line users to synthesize, monitor, and analyze a wide array of financial transactions and personal financial data.
Currently, methods exist for users to perform a variety of on-line financial transactions. These methods however fail to offer on-line account opening including qualification verifications. For example, users may bank on-line, thereby enabling performance of transactions, such as transfers from one account to another, but must already have the established account in the financial institution.
In view of the increase of electronic commerce in the market place the present subject matter discloses a unique on-line account opening method. The disclosed subject matter enables a stream-lined entry to an on-line banking presence.
A method is needed in which business customers may establish an on-line account, be enrolled in financial offerings as a result of qualification and verification of the qualification based on a set of criteria.
In order to obviate the deficiencies of the prior art, the present disclosure presents a novel method for interfacing with a financial institution using a computer interface. In the method a customer request is received from a customer that has reached a predetermined webpage of the financial institution using a computer network. A first content is presented to the customer, and a first input is received from the customer. If the customer is an on-line client of the financial institution then a first set of information is received from the customer for determining the same, the first set of information of the on-line client is authenticated and verified with a pre-existing client identification profile for the customer. A second set of information is received from the customer and presented back to the customer for review.
In the method, a third set of information is further received from the customer, the third set of information including the second set of information and any modification to the second set of information made by the customer upon their review. The terms and conditions are presented to the customer and an application is received from the customer. The first part of the third set of information is verified if the customer is a sole proprietor and the second part of the third set of information is verified if the customer is not a sole proprietor using a first set of predetermined criteria.
In the method, the customer's credit score is determined using a second set of predetermined criteria and a set of account options is presented to the customer, the account options presented being based at least in part on the verification of the third set of information and the customer's credit score. A second input is received from the customer; the second input is verified and it is determined if the customer is to be enrolled for a check card. The customer is processed for check card enrollment at a predefined level based at least on one or more predetermined factors.
Also in the method, it is determined if the customer is to be enrolled in a business on-line program and a merchant services program. The customer is processed for enrollment in the merchant services program at a predefined level based at least in part on one or more predetermined factors. The customer is then presented with information related to the customer's products accounts and/or enrollments.
These and many other objects and advantages of the present invention will be readily apparent to one skilled in the art to which the invention pertains from a perusal of the claims, the appended drawings, and the following detailed description of the preferred embodiments.
Following
If the customer is not a current on-line client of the financial institution, a second set of information is requested and collected from the customer as shown in Block 105.
The authorized Agent information may include owner information as well. Examples of the authorized agent information include the name of the authorized agent, his/her physical address, date of birth, SSN, relationship to the company (e.g. Owner, Partner, Manager, Member, President, Vice President, Secretary, Treasure or other), contact information such as phone numbers and email addresses, citizenship, and information regarding the characteristics of the identification (e.g. type, ID Number, State of issuance, issue date and expiration date). The authorized signer or business resolution information collected in Block 305-3 may include information on signers who may legally bind the customer. The information may include name of signer(s), Title as well as other information related to the signers.
The second set of information is verified as shown in Block 106. This verification may include presenting back to the customer for review the second set of information and receiving a third set of information which includes any corrections to the second set of information the customer has made. The website may allow and request the customer to annotate, modify or otherwise change incorrect or incomplete information upon its presentation to the customer. The third set of information may include as noted previously several parts. The customer is also provided with a set of terms and conditions which may govern the use of the website, on-line banking, application process, liabilities, etc, as shown in Block 107. The terms and conditions may also include a customer check-off which may be required to continue and ensure they have been at least noticed, if not reviewed by the customer. An application for a product may be submitted by and received from the customer as shown in Block 108.
The customer identification is then verified in Block 109. An embodiment of a process to verify the customer identification is shown on
If the customer is a sole proprietorship, a first part of the third information may be determined as shown in Block 409-2. This may include providing information to a third party or to an institution-operated database such as may be owned and/or operated by a financial institution. The first part of the third information may be evaluated as shown in Block 409-4, this evaluation may be based on a comparison of known information with the information collected from the customer as the first part of the third set of information. This evaluation may utilize a first set of predetermined criteria. The first set of predetermined criteria, as listed in
If the customer is determined not to be a sole proprietorship in decision Block 409-1, then a second part of the third information may be determined as shown in Block 409-3. The second part of the third information may be evaluated as shown in Block 409-5. This evaluation may utilize a second set of predetermined criteria. The second set of predetermined criteria, as listed in
Turning to
If the first verification index is determined to be acceptable in Block 609-5B, the customer is further questioned as shown in Block 609-5E and Block 409-7 of
If the customer's answers are found acceptable in Block 609-5G the second verification index is evaluated as shown in Block 609-5J. If the second verification index is found not acceptable in Block 609-5K there is a determination of whether the customer is an existing client of the financial institution in decision Block 609-5L. If the customer is an existing client the application becomes pending as shown in Block 609-5T. If the customer is not an existing client a determination is made regarding how long the customer's business has been an ongoing enterprise or how old the business is. If the business age is less than a predetermined threshold age as determined in decision Block 609-5M the customer is placed in a pending stage as represented by Block 609-5T. The addition of exceptions processing is advantageous, for example, when the business is verified but the authorized agent has not been satisfactorily verified. The age of the business may be another indication of legitimacy. If the age of the business is not less than the threshold, the application process may end as shown in Block 609-5N. As shown further in
If the third verification index is not acceptable as determined in decision Block 609-5P, exception processing may be commenced as indicated in Block 609-5U. If the exception is not cleared in Block 609-5V, the process may end at Block 609-5W. If the exception is cleared in Block 609-5V or if the third verification index is acceptable as determined in Block 609-5P a fourth verification index may be determined as shown in Block 609-5Q, evaluated in Block 609-5R and a determination of its acceptability made in decision Block 609-5S. If the fourth index is not found to be acceptable the process may end as shown in Block 609-5N. If the fourth verification index is acceptable and the customer is authenticated as shown back on
In the embodiment shown in
Returning to
Non-sole proprietorship customer's third set of verification data is determined and evaluated in Blocks 712-11 and 712-12 respectively. The third set of verification data may include business and authorized agent information and evaluated with information held by a third party or internally by the financial institution. If the third set of verification data is found acceptable in decision Block 712-13, the application process continues. If the third set of verification data is not acceptable a fourth set of verification data is determined and evaluated as shown in Block 712-14 and 712-15 respectively. The fourth set of verification data may also include business and authorized agent information and its evaluation may include comparison with information held by a third party or internally by the financial institution. The fourth set of verification data is also applied to a set of business rules established by the financial institution as shown in Block 712-16. The set of business rules may include decisions based on social security number evaluation, an identity theft evaluation, a retail indicator evaluation, a previous inquiries evaluation, a closure summary evaluation and a closure details evaluation. These rules may relate to past business activities of the authorized agent or owner. A list of the predetermined set of business rules is presented in
If the fourth set of verification data along with the application of business rules is acceptable as shown in decision block 712-17, the application process continues. The decision may be a go/no-go or may be qualitative in nature. However, if the data and application of the business rules are not acceptable, a determination regarding the customer's status as an existing client is made, as shown in Block 712-18. If the customer is an existing client and exception may be made and the customer may become pending subject to a manual review as shown in Block 712-19. If at this point in the application process the customer is not a client, the application process may be halted as shown in Block 712-20.
Table 2 illustrates an exemplary application of the business rules. The Hot File is whether the customer has a hit on the liability risk management file (LRM) and the Outcome is whether the application process continues.
Referring back to
The account options presented may be based at least in part on the verification the third set of information and the information regarding the customer's credit score. The account options presented may also be a function of the set of risk evaluation rules as shown in
The options presented to the customer may vary, however, a preferred list of account options are shown in
The funding options are the methods in which the account options are to be created or funded. These options may include sending of a check, making a deposit at the financial institution or an affiliate, transfer of funds from another external financial institution or a transfer from a pre-existing account at the financial institution. In addition, other information may be requested from the customer for compliance purposes. The funding source may then be verified as shown in Block 117 by presenting back to the customer all accounts, funding methods, source of initial funds and the amount originally entered. The customer may modify any of the funding information before finalizing and submitting the funding. The customer may then be qualified for a check card.
In decision Block 118 it is determined whether the customer is to be enrolled for a check card. The decision to be enrolled in a check card may be determined as a function of the information previously supplied by the customer. If the customer is to be enrolled for a check card, information regarding the enrollment is collected and a level of enrollment is determined as shown in block 119. The level of enrollment may be based on at least one or more predetermined factors based upon risk factors or business factors, for example a low credit score would lead to a lower level while high business revenues may advocate for a higher level of enrollment. In addition the type of business and status of other accounts may also be used to determine the level of enrollment for the check card. Table 3 shows exemplary levels of enrollment, with relative spending and withdrawal limits. It is next determined if the customer is to be enrolled in Business on-line as shown in Block 120.
The business on-line program includes collecting enrollment information and determining a statement suppression option. A decision to enroll the customer in merchant service program may be determined as shown in Block 121. Information required for enrollment in merchant service is collected as shown in Block 122.
The customer is presented with a final presentation including customer information related to the customer's products, accounts and or enrollments reflective of the status of their on-line banking opening as shown in Block 123. The final presentation may present a summary of the product offerings selected by the customer. The name on the check card, authorization level and tier may also be displayed for all check cards enrolled. Business On-line Program user ID and company ID may be displayed also with information associated with their use. Accounts having overdraft protection selected, may also be identified along the overdraft account information. Bank Card offers that were accepted may be displayed as well as other third party offers accepted by the customer. The nearest branch location and other information a new client would find useful may be displayed as well. Contact information including phone number, addresses, email addresses and web pages may be presented to the customer during final presentation.
Additional products and offers may be communicated to the customer in the final summary, these products and offers may be only tangentially related or provided by third parties, these advertisements may also be presented based on the information collected during the on-line process and may be selected by the financial institution. Selection by the financial institution prevents the unwanted disclosure of private information but still allows the advertizing to be marketed based on financial or business status. The customer may also be given the opportunity to order checks and other products related to the opening of the account. For this additional product offering, the customer may be connected to another site. Upon fulfillment of the terms and conditions of enrollment and funding, the on-line banking opening may be complete as shown in Block 124. Telephone support may thus begin as shown in Block 126, and the opening process ends as shown in Block 125. Telephone assistance may also be available while in the process of on-line banking enrollment, to further aid the process.
Embodiments of the disclosed subject matter may utilize drop down menus to show the options available to the customer and simplify their selection. The website format may also be selectable for use in mobile equipment such as Blackberries and PDA equipment, where screen space and functionality may be more limited than on a personal computer. Communications between the customer and the financial institution during the opening of an account may advantageously be encrypted.
While preferred embodiments of the present invention have been described, it is to be understood that the embodiments described are illustrative only and that the scope of the invention is to be defined solely by the appended claims when accorded a full range of equivalence, many variations and modifications naturally occurring to those of skill in the art from a perusal thereof.
Claims
1. A method of interfacing with a financial institution using a computer interface, the method comprising the steps of:
- (a) receiving at a first computer system of the financial institution an interface request from a customer after the customer has reached, via a path through a computer network, a predetermined webpage for the financial institution;
- (b) presenting at a second computer being operated by the customer to interface with the financial institution a first content to the customer, wherein said first content includes a list of products offered by the financial institution;
- (c) receiving at the first computer system a first input from the customer, wherein said first input includes a product choice from the list of products offered by the financial institution;
- (d) determining at the first computer system whether the customer is a current online client of the financial institution by authenticating a first set of information submitted by the customer wherein the first set of information includes at least one of: an online client user identification and password for the customer; if the customer is a sole proprietorship a last name of an owner of the sole proprietorship and part of an identification number associated with the owner; if the customer is a non-sole proprietorship a business name and a part of an identification number associated with the customer, and verifying a pre-existing client identification profile for the customer;
- (e) receiving at the first computer system a second set of information sent by the customer wherein the second set of information includes at least one of business information for the customer, information for an authorized agent for the customer, and information for an authorized signer for the customer;
- (f) presenting at the second computer the second set of information to the customer for review by the customer and receiving a third set of information from the customer wherein the third set of information comprises the second set of information and any modifications to the second set of information made by the customer;
- (g) presenting at the second computer a set of terms and conditions to the customer;
- (h) receiving at the first computer system an application from the customer;
- (i) verifying at the first computer system a first part of the third set of information if the customer is a sole proprietor;
- (j) verifying at the first computer system a second part of the third set of information if the customer is not a sole proprietor;
- (k) determining at the first computer system a credit score for the customer which is representative of the customer's credit;
- (l) presenting at the second computer a set of account options to the customer wherein the account options presented are based at least in part on the verification of the third set of information and the customer's credit score;
- (m) receiving at the first computer system a second input from the customer, wherein the second input comprises a decision including at least one of sending a check by mail to the financial institution, making a deposit at a branch of the financial institution, electronically transferring funds to the financial institution from a source outside of the financial institution, and providing funding from a preexisting account at the financial institution;
- (n) verifying at the first computer system the second input;
- (o) determining at the first computer system if the customer is to be enrolled for a checkcard and if so processing at the first computer system a checkcard enrollment for the customer at a predefined level based at least in part on one or more first predetermined factors;
- (p) determining at the first computer system whether the customer is to be enrolled in a business online program;
- (q) determining at the first computer system whether the customer is to be enrolled in a third-party merchant services program based at least in part on predetermined requirements for the third-party merchant and if so processing at the first computer system a merchant services program enrollment for the customer at a predefined level based at least in part on one or more second predetermined factors; and
- (r) presenting at the second computer information to the customer related to the customer's products, accounts, or enrollments,
- wherein the verifying of the second part of the third set of information includes determining a second verification information, evaluating the second verification information including comparing the first part of the third set of information with at least one of publicly-available information for the customer or information for the customer predetermined by the financial institution, querying the customer, verifying the customer's answers to the queries, and authenticating the customer based on the second verification information and the customer's answers, and
- wherein the evaluation of the second verification information includes:
- (i) evaluating a first verification index;
- (ii) if the first verification index is acceptable, querying the customer and verifying the customer's answers, otherwise if the first verification index is not acceptable or if the customer's answers are not acceptable, determining if the customer is an existing client of the financial institution and if so, placing the customer in a pending status;
- (iii) if the customer's answers are acceptable, evaluating a second verification index;
- (iv) if the second verification index is not acceptable, determining if the customer is an existing client of the financial institution and if so, placing the customer in a pending status, otherwise if the customer is not an existing client of the financial institution, determining if the age of the customer's business is less than a predetermined threshold and if so, placing the customer in a pending status;
- (v) if the second verification index is acceptable, evaluating a third verification index;
- (vi) if the third verification index is acceptable, determining a fourth verification index, evaluating the fourth verification index, and if the fourth verification index is not acceptable, ending the process; and
- (vii) if the third verification index is not acceptable, performing exception processing and if the exception is not cleared, ending the process, otherwise if the exception is cleared, determining a fourth verification index, evaluating the fourth verification index, and if the fourth verification index is not acceptable, ending the process,
- wherein the first verification index includes information related to a business of the customer, the second verification index includes personal information for an authorized representative of the customer, the third verification index includes information for a relationship between the authorized representative of the customer and the business of the customer, and the fourth verification index is based on a fraud evaluation of the customer and the authorized representative of the customer.
2. The method of claim 1 wherein the first content includes at least one of a checking account and a savings account.
3. The method of claim 1 wherein the first content includes a deposit account.
4. The method of claim 3 wherein the deposit account is selected from the group consisting of: certificate of deposit, individual retirement account, retirement account, a 401(k) account, and combinations thereof.
5. The method of claim 1 wherein the first content is determined by the path through the computer network.
6. The method of claim 1 wherein the first content includes a list of products, and wherein one of the products is automatically chosen for highlighting on a display device being viewed by the customer wherein the product highlighted is based on the path through the computer network.
7. The method of claim 1 wherein some of the first part of the third set of information is the same as some of the second part of the third set of information.
8. The method of claim 1 wherein the verifying of the first part of the third set of information includes determining a first verification information, evaluating the first verification information including comparing the first part of the third set of information with at least one of publicly-available information for the customer or information for the customer predetermined by the financial institution, querying the customer, verifying the customer's answers to the queries, and authenticating the customer based on the first verification information and the customer's answers.
9. The method of claim 1 wherein determining the second verification information includes determining a first verification index, a second verification index, and a third verification index and wherein evaluating the second verification information includes evaluating the first, second, and third verification indices, wherein the first verification index includes information related to a business of the customer, the second verification index includes personal information for the customer, and the third verification index includes information for an authorized representative of the customer.
10. A method of interfacing with a financial institution using a computer interface, the method comprising the steps of:
- (a) receiving at a first computer system of the financial institution an interface request from a customer after the customer has reached, via a path through a computer network, a predetermined webpage for the financial institution;
- (b) presenting at a second computer being operated by the customer to interface with the financial institution a first content to the customer, wherein said first content includes a list of products offered by the financial institution;
- (c) receiving at the first computer system a first input from the customer, wherein said first input includes a product choice from the list of products offered by the financial institution;
- (d) determining at the first computer system whether the customer is a current online client of the financial institution by authenticating a first set of information submitted by the customer wherein the first set of information includes at least one of: an online client user identification and password for the customer; if the customer is a sole proprietorship a last name of an owner of the sole proprietorship and part of an identification number associated with the owner; if the customer is a non-sole proprietorship a business name and a part of an identification number associated with the customer, and verifying a pre-existing client identification profile for the customer;
- (e) receiving at the first computer system a second set of information sent by the customer wherein the second set of information includes at least one of business information for the customer, information for an authorized agent for the customer, and information for an authorized signer for the customer;
- (f) presenting at the second computer the second set of information to the customer for review by the customer and receiving a third set of information from the customer wherein the third set of information comprises the second set of information and any modifications to the second set of information made by the customer;
- (g) presenting at the second computer a set of terms and conditions to the customer;
- (h) receiving at the first computer system an application from the customer;
- (i) verifying at the first computer system a first part of the third set of information if the customer is a sole proprietor;
- (j) verifying at the first computer system a second part of the third set of information if the customer is not a sole proprietor;
- (k) determining at the first computer system a credit score for the customer which is representative of the customer's credit;
- (l) presenting at the second computer a set of account options to the customer wherein the account options presented are based at least in part on the verification of the third set of information and the customer's credit score;
- (m) receiving at the first computer system a second input from the customer, wherein the second input comprises a decision including at least one of sending a check by mail to the financial institution, making a deposit at a branch of the financial institution, electronically transferring funds to the financial institution from a source outside of the financial institution, and providing funding from a preexisting account at the financial institution;
- (n) verifying at the first computer system the second input;
- (o) determining at the first computer system if the customer is to be enrolled for a checkcard and if so processing at the first computer system a checkcard enrollment for the customer at a predefined level based at least in part on one or more first predetermined factors;
- (p) determining at the first computer system whether the customer is to be enrolled in a business online program;
- (q) determining at the first computer system whether the customer is to be enrolled in a third-party merchant services program based at least in part on predetermined requirements for the third-party merchant and if so processing at the first computer system a merchant services program enrollment for the customer at a predefined level based at least in part on one or more second predetermined factors; and
- (r) presenting at the second computer information to the customer related to the customer's products, accounts, or enrollments,
- wherein the verifying of the second part of the third set of information includes determining a second verification information, evaluating the second verification information including comparing the first part of the third set of information with at least one of publicly-available information for the customer or information for the customer predetermined by the financial institution, querying the customer, verifying the customer's answers to the queries, and authenticating the customer based on the second verification information and the customer's answers, and
- wherein the evaluation of the second verification information includes:
- (i) evaluating a first verification index;
- (ii) if the first verification index is acceptable, querying the customer and verifying the customer's answers, otherwise if the first verification index is not acceptable or if the customer's answers are not acceptable, determining if the customer is an existing client of the financial institution and if so, placing the customer in a pending status;
- (iii) if the customer's answers are acceptable, evaluating a second verification index;
- (iv) if the second verification index is not acceptable, determining if the customer is an existing client of the financial institution and if so, placing the customer in a pending status, otherwise if the customer is not an existing client of the financial institution, determining if the age of the customer's business is less than a predetermined threshold and if so, placing the customer in a pending status; and
- (v) if the second verification index is acceptable, evaluating a third verification index: (A) if the third verification index is not acceptable for an authorized agent of the customer, performing exception processing and if the exception is not cleared, ending the process, otherwise if the exception is cleared, determining a fourth verification index, evaluating the fourth verification index, and if the fourth verification index is not acceptable, ending the process; (B) if the third verification index is acceptable for an authorized agent of the customer, determining a fourth verification index, evaluating the fourth verification index, and if the fourth verification index is not acceptable, ending the process,
- wherein the first verification index includes information related to a business of the customer, the second verification index includes personal information for an authorized representative of the customer, the third verification index includes information for a relationship between the authorized representative of the customer and the business of the customer, and the fourth verification index includes a fraud evaluation of the customer and the authorized representative of the customer.
11. The method of claim 1 wherein the step of verifying the first part of the third set of information includes evaluating a first set of predetermined criteria including at least one of a determination of whether the customer is a new or existing client of the financial institution, a determination of whether the customer has been identified as a fraudster or abuser by the financial institution, a determination of whether the customer has been identified as a fraudster by a second financial institution, and a determination of whether a customer identity verification score for the customer exceeds a predetermined threshold.
12. The method of claim 1 wherein the step of verifying the second part of the third set of information includes evaluating a second set of predetermined criteria including at least one of a determination of whether the customer is a new or existing client of the financial institution, a determination of whether an authorized agent or an authorized signer of the customer has been identified as a fraudster or abuser by the financial institution, a determination of whether an authorized agent or an authorized signer of the customer has been identified as a fraudster by a second financial institution, and a determination of whether a customer identity verification score for an authorized agent or an authorized signer of the customer exceeds a predetermined threshold.
13. The method of claim 1 wherein the determining of the customer's credit score includes:
- (i) if the customer is a sole proprietor: (A) determining and evaluating a first set of verification data; (B) if the first set of verification data is not acceptable, determining and evaluating a second set of verification; and (C) if the second set of verification data is not acceptable, determining if the customer is an existing client of the financial institution and if so, placing the customer in a pending status;
- (ii) if the customer is not a sole proprietor: (A) determining and evaluating a third set of verification; (B) if the third set of verification data is not acceptable, determining and evaluating a fourth set of verification data and applying a predetermined set of business rules; (C) if the fourth set of verification data is not acceptable, determining if the customer is an existing client of the financial institution and if so, placing the customer in a pending status,
- wherein the first set of verification data includes information from a first database for an owner of a business of the customer, the second verification data includes information from a second database for the owner of a business of the customer, the third verification data includes information from the first database for an authorized agent of the customer, and the fourth verification data includes information from the second database for the authorized agent of the customer.
14. The method of claim 1 wherein the presenting of the set of account options to the customer is based at least in part on a predetermined set of risk evaluation rules.
15. The method of claim 1 wherein the set of account options is selected from the group consisting of; check disposition, preapproved bank card, invitation to apply for a bank card, overdraft protection, and combinations thereof.
16. The method of claim 1 wherein the first predetermined factors include at least one of the customer's choice of at least one predefined access level and a type of account to be associated with the checkcard.
17. The method of claim 1 wherein the processing for business online program enrollment includes collecting enrollment information and determining whether the customer will choose a statement suppression option.
18. The method of claim 1 wherein the processing for merchant services program enrollment includes at least one of a verification of the third set of information and an evaluation of the customer's credit score.
19. The method of claim 1 wherein the processing for merchant services program enrollment includes:
- (a) determining if the customer is prequalified for the merchant services program and if not, send to the customer an invitation to apply for the merchant services program; and
- (b) if the customer desires to enroll in the merchant services program, collecting enrollment information and sending information about the customer to a sales representative of the financial institution.
20. The method of claim 17 wherein the predetermined set of business rules includes a go and or no go decision of at least one of a social security number evaluation, an employer identification number evaluation, a tax identification number evaluation, an identity theft evaluation, a retail indicator evaluation, a previous inquiries evaluation, a closure summary evaluation, and a closure details evaluation.
21. The method of claim 18 wherein the predetermined set of risk evaluation rules includes a go and or no go decision of at least one of a social security number evaluation, an employer identification number evaluation, a tax identification number evaluation, an identity theft evaluation, a retail indicator evaluation, a previous inquiries evaluation, a closure summary evaluation, and a closure details evaluation.
22. The method of claim 1 wherein the step of determining if the customer is to be enrolled for a checkcard includes a checkcard for an owner associated with the customer or a checkcard for a signer associated with the customer.
23. The method of claim 1 further including the step of:
- (u) receiving from the customer an order for checks or deposit slips.
24. The method of claim 1 further including the step of:
- (u) receiving a telephone call from the customer at a call center associated with the financial institution wherein a telephone operator at the call center can access the customer's products, accounts, and/or enrollments via a computer interface while on the telephone with the customer.
Type: Application
Filed: Dec 6, 2013
Publication Date: Jun 11, 2015
Inventors: Teresa Rose (Holly Springs, NC), Lori Hall (Raleigh, NC), Douglas Joel Zickafoose (Raleigh, NC)
Application Number: 14/099,517