Patents Issued in March 21, 2017
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Patent number: 9602628Abstract: A system and method for a system for communicating with a user device includes a first transport processing system and a second transport processing system. The system also includes a software download manager that monitors a first transport processing system communicating a software image, generates a first announcement for the software image, communicates the first announcement to the user device, determines a failure of the first transport processing system, discontinues the first announcement for the software image in response to the failure and communicating the software image through the second transport processing system.Type: GrantFiled: November 10, 2009Date of Patent: March 21, 2017Assignee: The DIRECTV Group, Inc.Inventors: Jianming Yu, Subbaraya Kumar Deverakonda Venkata, Charles C. Debergh, Lonnie Scott Clabaugh
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Patent number: 9602629Abstract: A system and method of collaborative processing of service requests includes receiving a service request at an application server, beginning execution of a proxy member function of a proxy class, and determining whether a movable member function in a movable class is to be executed at a client. When the movable member function is to be executed at the client, the method further includes creating a partial response including code for the movable class and information for invoking the movable member function and transmitting the partial response to the client fore execution of the movable member function. When the movable member function is not to be executed at the client, the method further includes executing the movable member function in the application server and returning a result of the movable member function as a result of the proxy member function. The proxy member function replaces the movable member function.Type: GrantFiled: October 15, 2013Date of Patent: March 21, 2017Assignee: RED HAT, INC.Inventors: Filip EliĆ”{hacek over (s)}, Filip Nguyen
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Patent number: 9602630Abstract: In one embodiment, a system component in a content delivery network (CDN), the CDN including a request router and edge caches, the request router being operable to determine which edge cache should serve content to a client, the system component including a processor, and a memory to store data used by the processor, wherein the processor is operative to receive a request for content from the client, and based on a decision to shut down a first edge cache after the client has already downloaded some of the content from the first edge cache, participate in a process to transfer the client from downloading the content from the first edge cache to downloading the content from a second edge cache in the middle of the client downloading the content so that the client continues downloading the content from the second edge cache. Related apparatus and methods are also described.Type: GrantFiled: July 8, 2014Date of Patent: March 21, 2017Assignee: Cisco Technology, Inc.Inventors: Francois LeFaucheur, Qi Wang
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Patent number: 9602631Abstract: System for synchronizing web browsers in the client/server circuit, in which the first application on one computer is connected through a communication link with a type of web browser application on the other computer, distinguished by that it contains web server (2), control panel-controlling interface (8), data base SQL (3), consisted of synchronization table (4) and a data table (5) on the first computer, and the web server (2) has also synchronizing circuit (6) as well as the panel of the system management (7), controlling at least two terminal devices, which are remote client computers (9), (10) and (11), equipped with web browser with synchronization module.Type: GrantFiled: October 30, 2014Date of Patent: March 21, 2017Inventor: Wojciech Jedrzejewski
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Patent number: 9602632Abstract: Disclosed is a content encoding pre-synchronization method, comprising: a network device selecting a popular index with a high frequency of appearance from all indexes stored by the network device; determining, among base stations under management, another base station that is of the same type as a base station receiving the popular index, and when the link is idle, sending the popular index and data corresponding to the popular index to the base station. In the content encoding pre-synchronization method provided by an embodiment of the present invention, a popular index and a base station to which the index may be sent can be predetermined, and when the link is idle, the popular index is sent to the corresponding base station in advance, thereby reducing the sending delay in busy time, improving the compression ratio in busy time, and avoiding a loss of synchronization data caused by a busy link.Type: GrantFiled: August 19, 2014Date of Patent: March 21, 2017Assignee: HUAWEI TECHNOLOGIES CO., LTD.Inventors: Wei Zhang, Enbo Wang, Chenghui Peng
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Patent number: 9602633Abstract: An apparatus, method, system and computer-readable medium are provided for converting traffic of a first communication type to traffic of one or more additional communication types. In some embodiments, the communication types may comprise IP communications, such as IPv4 and IPv6 communications. In some embodiments, multicast communications may be supported. For example, one or more tunnels or channels may be established to support transmitting data, such as content, to one or more destination addresses. In some embodiments, a destination address may be associated with a user device. One or more messages may comprise an address that may be extracted by a device, such as a router, to determine a destination. The one or more messages may comprise a request for service or a request to join a service group.Type: GrantFiled: February 27, 2015Date of Patent: March 21, 2017Assignee: Comcast Cable Communications, LLCInventor: Yiu Leung Lee
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Patent number: 9602634Abstract: Systems and methods are described for creating and managing Global Session Identifiers (GSIDs) for communication sessions. GSIDs provide a way to globally identify communication sessions including those communication sessions that have experienced one or more topology changes. The GSID may be considered a header itself or a value within a header and information contained within a GSID can be used to trace backwards through time to find the session segments that led up to (or exist concurrently to) a currently signaled session.Type: GrantFiled: September 25, 2012Date of Patent: March 21, 2017Assignee: Avaya Inc.Inventors: Harsh V. Mendiratta, Gordon R. Brunson, Kurt Haserodt, Raji Chinnappa, Dale Worley
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Patent number: 9602635Abstract: Wireless device, method, and computer readable media for compressed media access control header and/or compressed acknowledgement are disclosed. The wireless device may include circuitry configured to transmit a media access control (MAC) protocol data unit (MPDU) delimiter with a field that indicates a subsequent MAC header is a compressed MAC header, and transmit a compressed MAC frame with the compressed MAC header. The compressed MAC header does not include one or more of the following group: duration, receive address, and transmit address. The circuitry may be further configured to receive a schedule in a transmission opportunity and receive a second compressed MAC frame. The circuitry may be further configured to determine that the receive address field is an address of the HEW device based on the schedule and determine that the receive address field is an address of an access point that transmitted the schedule based on the schedule.Type: GrantFiled: December 17, 2014Date of Patent: March 21, 2017Assignee: Intel IP CorporationInventor: Robert J. Stacey
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Patent number: 9602636Abstract: High-speed processing of packets to and from a virtualization environment can be provided while utilizing segmentation offload and other such functionality of hardware such as a network interface card. Virtualization information can be added to extension portions of protocol headers, for example, such that the payload portion is unchanged. The virtualization information can be hashed and added to the payload or stream at, or relative to, various segmentation boundaries, such that the virtualization or additional header information will only be added to a subset of the segmented data frames, thereby reducing the necessary overhead. Further, the hashing of the information can allow for reconstruction of the virtualization information upon desegmentation even in the event of packet loss.Type: GrantFiled: April 6, 2016Date of Patent: March 21, 2017Assignee: Amazon Technologies, Inc.Inventors: Pradeep Vincent, Michael David Marr
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Patent number: 9602637Abstract: A wireless OFDM transceiver uses subcarrier characteristics, such as phase and amplitude, to detect the bandwidth of a received packet. By detecting different subcarrier characteristics in the long training symbols of a packet at the receiver, the packet is associated with different bandwidths. The different bandwidths are used in a wireless network where devices can communicate using different frequency bands that overlap one another and where one is wider than the other.Type: GrantFiled: May 6, 2016Date of Patent: March 21, 2017Assignee: APPLIED TRANSFORM, LLCInventor: Joon Bae Kim
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Patent number: 9602638Abstract: A display device, including a mold frame including a bottom portion and a plurality of bent portions, the bent portions being bent from sides of the bottom portion in a direction toward a first surface of the bottom to overlap the bottom portion; a display module on a first side of the mold frame; and a bracket on a second side of the mold frame and coupled to the mold frame, the mold frame further including a receiving space, the receiving space being defined by a first surface of the bottom portion and the bent portions for accommodating parts therein.Type: GrantFiled: June 2, 2015Date of Patent: March 21, 2017Assignee: SAMSUNG DISPLAY CO., LTD.Inventors: Jeung Soo Kim, Kyu Han Bae
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Patent number: 9602639Abstract: A protective arrangement for an electronic device includes a flexible cover having a panel and a skirt that form an interior cavity to receive an electronic device; and an adapter fixedly positioned in the flexible cover and having a male plug with connectors extending into the interior cavity of the flexible cover for mating with a female socket of the device and a contactor with contacts adjacent outwardly from the flexible cover and electrically coupled to one or more of the connectors of the plug. A docking cradle or external adapter can receive the electronic device and cover. A docking cradle may have a movable arm.Type: GrantFiled: August 18, 2015Date of Patent: March 21, 2017Assignee: National Products, Inc.Inventor: Jeffrey D. Carnevali
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Patent number: 9602640Abstract: The adhesive hooks for releasably securing an earpiece to a mobile phone includes a set of self-adhering hooks that are each configured to selectively secure an earpiece to a mobile phone or smart phone when said earpiece is not in use. The set of self-adhering hooks are each further defined with a first hoop member and a second locking hoop member. Both the first hoop member and the second locking hoop member are affixed to a base. The base is further defined with an outer surface that includes a layer of adhesive thereon. The second locking hoop member is selectively secured to the first hoop member in order to secure said earpiece to the smart phone.Type: GrantFiled: April 7, 2015Date of Patent: March 21, 2017Inventor: Donald Matt Ham
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Patent number: 9602641Abstract: A watch type mobile terminal which is worn on a wrist includes: a main body having a display unit; a band unit connected to the main body such that the mobile terminal is worn on the wrist, and surround the wrist; a sensor unit installed in a region of the main body, having a light emitting unit and a light receiving unit, and configured to collect biometric information; a deformation unit formed in a region of the band unit facing the wrist, and provided to be deformed in shape; and a control unit configured to control the deformation unit to be deformed based on activation of the sensor unit.Type: GrantFiled: May 29, 2015Date of Patent: March 21, 2017Assignee: LG ELECTRONICS INC.Inventors: Taeseong Kim, Gukchan Lim, Yujune Jang, Jeongyoon Rhee
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Patent number: 9602642Abstract: A wrist worn device having a main body portion and a strap portion. The main body portion comprises a housing for housing a processor, communication circuitry, a screen and tin antenna. The strap portion comprises a strap for attaching the main body portion to a wrist. The housing comprises a central portion that supports the screen and edge portions arranged around the central portion, one of the portions comprising a non-conductive section on an outer surface of said wrist worn device facing away from said wrist when worn; wherein the antenna is supported within the housing in the one of the edge portions comprising the non-conductive section, such that there is an electromagnetic wave path from the antenna to the outer surface through at least a portion of the non-conductive section wherein a portion of the strip overlays the antenna and a portion of the non-conductive section at the outer surface, the portion of the snap comprising a non-conductive portion.Type: GrantFiled: August 19, 2014Date of Patent: March 21, 2017Assignee: ARM IP LimitedInventor: Hugo John Martin Vincent
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Patent number: 9602643Abstract: A composite module includes a macro focus module comprising a second lens and at least one light source near the second lens, wherein the second lens is movable, after the time that the second lens moves to a predetermined location in front of the first lens, the light source illuminates, and after the time that the second lens leaves the predetermined location of the first lens, the light source extinguishes; a power supply module comprising a power supply and a connection interface; and a first circuit board coupled to the power supply, the light source and the connection interface, wherein the power supply is configured to provide power for the light source, and further provide power for the mobile phone through the connection interface which is connected to the mobile phone.Type: GrantFiled: November 7, 2014Date of Patent: March 21, 2017Assignees: SINTAI OPTICAL (SHENZHEN) CO., LTD., ASIA OPTICAL INTERNATIONAL LTD.Inventor: Hsin-Lung Chang
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Patent number: 9602644Abstract: A portable terminal is provided having a front surface and a curved side surface in which the portable terminal is operated in a general mode in which an application is displayed on a main display area of the front surface, and in response to the occurrence of the event while in the general mode, the display is controlled to display event information related to the event on an auxiliary display area of the curved side surface and display the application on the main display area.Type: GrantFiled: September 21, 2015Date of Patent: March 21, 2017Assignee: SAMSUNG ELECTRONICS CO., LTD.Inventor: Donghyun Kim
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Patent number: 9602645Abstract: NFC-enabled systems and devices 110, 120, 950, and related methods 1400, for determining the orientation of an NFC-enabled mobile device within a covering 10. The orientation determination may include determining which way each face of an NFC-enabled mobile device 110, 120 is facing in the covering 10, and which end of the NFC-enable device is oriented in which way in the covering, through the use of particular arrangements of at least one NFC device attached to the covering and at least one NFC antenna of the NFC-enabled mobile device. By determining the orientation of the NFC-enabled device within the covering, the NFC-enabled device may then be configured for executing a particular command, such as to optimize some aspect of the NFC-enabled device based on the device orientation.Type: GrantFiled: May 16, 2013Date of Patent: March 21, 2017Assignee: BlackBerry LimitedInventors: Eric Thomas Eaton, David Jeffery Hayes
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Patent number: 9602646Abstract: A mobile phone case comprising a protective case element designed for coupling to a mobile phone; a mobile phone power port for conductively coupling the case element with the mobile phone; a housing embedded within the case element; a rechargeable battery located within the housing and conductively coupled to the mobile phone power port; an external power port conductively coupled to the battery, the external power port for accepting power so as to recharge the battery; an electronic cigarette element embedded within the housing and comprising a heating element, conductively coupled to the battery, for heating a liquid into a vapor and a tubular element designed to allow a user to suck said vapor through said tubular element; and a processor configured for routing power from the mobile phone, via the mobile phone power port, and to the first and second rechargeable batteries.Type: GrantFiled: November 23, 2015Date of Patent: March 21, 2017Assignee: Vaportronix LLCInventors: Steven Stanimirovic, Jonathan Romero
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Patent number: 9602647Abstract: A hands free communication device (2), such as a headset, adapted to be simultaneously connected to a first telecommunication device (2) and a second telecommunication device (3). The hands free communication device (2) is adapted to send a call status signal to the first telecommunication device (3) upon reception of a corresponding call status signal from the second telecommunication device (4) and to send a call status signal to the second telecommunication device (4) upon reception of a corresponding call status signal from the first telecommunication device (3). The invention also relates to a system implementing such a hands free device (2) and a method using such a system.Type: GrantFiled: July 15, 2015Date of Patent: March 21, 2017Assignee: GN Netcom A/SInventor: Soeren Arne Joergensen
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Patent number: 9602648Abstract: An adapter may facilitate easy and swift data transfer amongst two previously incompatible electronic devices. Such an adapter may be operative to communicate data with a first of the two electronic devices using a contactless communication link and a first communication protocol and to communicate data with a second of the two electronic devices using a mechanical communication link and/or using a second communication protocol that is different than the first communication protocol, such that data may be transferred between the first and second electronic devices via the adapter. The adapter may be communicatively coupled to both the first electronic device and the second electronic device at the same time. The adapter may rapidly transition between communicating data with the first device and communicating data with the second device (e.g., without altering a physical connection between the adapter and one of the first and second devices during such a transition).Type: GrantFiled: April 30, 2015Date of Patent: March 21, 2017Assignee: KEYSSA SYSTEMS, INC.Inventors: Nicholas A. Antonopoulos, Roger D. Isaac, Mariel van Tatenhove
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Patent number: 9602649Abstract: A method of identifying at least two proximate devices (1, 2) comprises the steps of:ārecording, in each device, an audio signal (AS) so as to produce respective audio samples, ādetecting, in each device, a sensory identifier serving as a trigger (TR), ācomparing the audio samples during a common interval (I) defined relative to the trigger (TR), and ādeciding that the event is common to the devices only if the respective audio samples are sufficiently similar. The common interval (I) starts prior to the trigger (TR) and preferably also ends prior to the trigger.Type: GrantFiled: July 23, 2010Date of Patent: March 21, 2017Assignee: Nederlandse Organisatie voor toegepast-natuurwetenschappelijk onderzoek TNOInventors: Jeroen Laarakkers, Mattijs Oskar van Deventer, Victor Bastiaan Klos
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Patent number: 9602650Abstract: A method of customizing hardware by an end user for a mobile phone is provided. The method includes receiving from an end-user a selection of a mobile phone shell from a set of mobile phone shells, sending to the end-user a subset of interchangeable hardware components having different functions, and receiving from the end-user a selection of at least one hardware component from the subset of interchangeable hardware components. The subset of interchangeable hardware components is generated based on a compatibility between the selected mobile phone shell and the set of available interchangeable hardware components.Type: GrantFiled: July 28, 2015Date of Patent: March 21, 2017Inventors: Alistair K. Chan, Philip A. Eckhoff, Roderick A. Hyde, Jordin T. Kare, David B. Tuckerman, Lowell L. Wood, Jr.
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Patent number: 9602651Abstract: A system and method for providing a user interface that allows users to change the active line on which an outgoing call may be placed. In example embodiments, upon detecting call screen interaction a line selection menu is displayed. The line selection menu contains a plurality of line identifiers, each line identifier uniquely identifying a corresponding one of the multiple communication lines accessible at the mobile device. A system and method is also presented for providing a call log for identifying call activity associated with a plurality of communication lines.Type: GrantFiled: January 12, 2016Date of Patent: March 21, 2017Assignee: BLACKBERRY LIMITEDInventors: John Jong-Suk Lee, Leonid Vymenets, Kevin John Oerton, Sherryl Lee Lorraine Scott
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Patent number: 9602652Abstract: A method for controlling communication setting of a mobile terminal, includes: outputting a communication setting widget indicating an operational state of at least one data communication function associated with the mobile terminal; receiving a signal for changing the operational state, the signal being associated with at least a part of the outputted communication setting widget and changing the operational state of at least one of the at least one data communication functions according to the signal.Type: GrantFiled: November 19, 2013Date of Patent: March 21, 2017Assignee: Samsung Electronics Co., Ltd.Inventors: Hee Deog Kim, Jun Sung Kim, Tae Hoon Shin
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Patent number: 9602653Abstract: A method for providing a cognitive alert control framework for a mobile device, wherein the mobile device includes an alert mechanism is provided. The method may include detecting, by a processor, a call being initiated by a caller using a first mobile device to a recipient using a second mobile device. The method may also include determining a cognitive state of the caller. The method may further include determining a cognitive state of the recipient. The method may include analyzing a relationship between the caller and the recipient based on the determined cognitive state of the caller and the determined cognitive state of the recipient. The method may also include determining a level of alert associated with second mobile device based on the analyzed relationship. The method may include invoking a ringtone characteristic on the second mobile device based on the determined level of alert.Type: GrantFiled: June 19, 2015Date of Patent: March 21, 2017Assignee: International Business Machines CorporationInventors: John A. Bivens, Minkyong Kim, Min Li, Clifford A. Pickover, Valentina Salapura
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Patent number: 9602654Abstract: Example embodiments of the present invention may include a method that includes collecting caller response timings to each of a plurality of dialog states conducted during a call, and estimating a plurality of parameters based on the caller response timings. The method may also include selecting a response completeness value responsive to the estimated plurality of parameters, the response completeness value is used to calculate at least one optimal timeout value. The method may also include selecting the at least one optimal timeout value, and setting the at least one optimal timeout value for each of the corresponding dialog states. The timeout value(s) may be used for subsequent calls to provide optimal user satisfaction and call success rates.Type: GrantFiled: February 2, 2016Date of Patent: March 21, 2017Assignee: West CorporationInventor: Silke Witt-ehsani
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Patent number: 9602655Abstract: A thermostat control system for monitoring and controlling environmental characteristics of a building includes a base station unit and a remote access unit continuously interfacing through instant wireless private direct connectivity. The system also includes a plurality of sensors that measure the environmental characteristics and provide the thermostat unit with the measurements.Type: GrantFiled: October 11, 2011Date of Patent: March 21, 2017Assignee: Ubiquitous Connectivity, LPInventors: Charles Shamoon, Deborah Shamoon, Franklin Eugene Neal, Michael Fehnel
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Patent number: 9602656Abstract: Various embodiments provide methods, apparatus, and systems for providing caller ID. In an exemplary method implemented on a caller device, a portrait file to be used as a caller ID is created, and sent to a portrait distribution system (PDS) on a server via an IP network. A distribution policy corresponding to the portrait file is generated, and sent to a policy control system (PCS) on the server via the IP network, to cause the PCS to perform a selective distribution process. The selective distribution process includes selecting a callee device by using the distribution policy, generating a notification, and sending the notification to the callee device, such that the callee device downloads the portrait file from the PDS via the IP network according to the notification and executes the portrait file as the caller ID when the caller device calls the callee device.Type: GrantFiled: April 20, 2014Date of Patent: March 21, 2017Assignee: IHANDY INC.Inventors: Yangqing Huang, Jinfei Zhang
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Patent number: 9602657Abstract: A telecommunication system enables a server to receive a request from a calling external telecommunication device (CTD) for a telecommunication connection with a receiving external telecommunication device (RTD), establish data connection with CTD in response to request, receive from CTD a receiver identifier (RID) and store RID, establish a data connection with RTD using RID, transmit to RTD, after data connection is established, a server identifier (SID), close data connection with RTD after transmission, receive a request for a telecommunication connection from RID via SID within a time slot after said closing, check, in response to request for a telecommunication connection from RTD via SID, if RID of RTD matches stored RID, and establish a telecommunication connection through server between CTD and RTD if RID matches stored RID.Type: GrantFiled: December 24, 2013Date of Patent: March 21, 2017Assignee: TELIO NEDERLAND B.V.Inventor: Gerolf Kiliaan Toorenaar
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Patent number: 9602658Abstract: A marine wireless device includes a calling unit, a response unit, a communication establishment unit, a call processor, a condition memory unit, and a recorded data processor. The calling unit sends call information requesting the start of communication. The response unit sends response information with respect to the call information sent by a communication partner. The communication establishment unit receives the response information from the communication partner and establishes communication with the communication partner. The call processor executes a voice call with the communication partner with whom the communication establishment unit has established communication. The call memory unit stores as recorded data a voice call executed by the call processor. The condition memory unit stores specific data processing conditions related to recorded data. The recorded data processor varies the processing related to recorded data according to the data processing conditions.Type: GrantFiled: November 12, 2013Date of Patent: March 21, 2017Assignee: FURUNO ELECTRIC COMPANY LIMITEDInventor: Takuto Hazama
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Patent number: 9602659Abstract: A portable device with communication record recurring module is proposed. It allows phone records of the portable device recurring by the communication record recurring module. The communication record recurring module is capable of recurring phone records of the portable device. The recurring number of the phone records can be set as a per-determined number, and sequential order of the phone records is arranged by chronological sequence.Type: GrantFiled: March 19, 2015Date of Patent: March 21, 2017Assignee: Mass International Co., Ltd.Inventors: Horng-Huei Tseng, Kuo-Ching Chiang
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Patent number: 9602660Abstract: A system and method for handling mobile or text messages that include an original uniform resource locator (āURLā) replace the original uniform resource locator (āURLā) included in a body of the mobile message with a new replacement URL. Mobile messages may be sent to a mobile subscriber from a variety of sources, including other mobile subscribers both in and out of a carrier network, or from sources (e.g., a computer, etc.) outside of the carrier network. According to various implementations of the invention, when the mobile message is received by the carrier network (e.g., at a gateway to the carrier network or within the carrier network itself) the mobile message is scanned for a URL. If a URL is included in the mobile message, a replacement URL is generated and the original URL from the mobile message is replaced with the replacement URL. The original URL is stored and associated with the replacement URL for subsequent access and retrieval.Type: GrantFiled: July 29, 2014Date of Patent: March 21, 2017Assignee: Buc Mobile, Inc.Inventors: Adrian Carlton Velthuis, Ipai Terry Hsiao, Kirk Tsai, Michael Leonard Sullivan
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Patent number: 9602661Abstract: A host device may relay notifications to any number of client devices of an incoming call. In response to a hold command from a client device, the host device may connect to the call and place the call in a hold state. For example, when a phone operating as a host device receives an incoming call from a network, the phone may communicate the presence of the incoming call to client device(s), such as laptop, desktop, tablet, or wearable devices that are associated with the host device. When an answer and hold selection is made at a client, an answer and hold communication may be sent from the client device to the host device. The host device may then communicate with the network to connect the call to the host. When the call is connected, the host may mute the call until an answer or disconnect occurs.Type: GrantFiled: September 2, 2014Date of Patent: March 21, 2017Assignee: Apple Inc.Inventors: Keith W. Rauenbuehler, Peter A. Laurens, Andreas E Schobel, Nicholas M Fraioli
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Patent number: 9602662Abstract: An aspect includes verifying a telephone caller origin carried out at a security application. The verifying includes activating a security process during an active telephone call to a user received at a first call identifier, accessing registered user service providers to obtain contact details of a registered service provider purporting to be the origin of the active telephone call, and sending a query to the obtained contact details of the registered service provider. The query includes the first call identifier. The verifying also includes receiving a returned query result confirming or denying that the telephone call is from the registered service provider.Type: GrantFiled: March 12, 2015Date of Patent: March 21, 2017Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Barry N. Dow, Peter J. Johnson, Fenglian Xu
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Patent number: 9602663Abstract: A user may provide electronic consent to a contact center authorizing the origination of a subsequent call by transmitting a text call in the form of a short message service to the contact center. The contact center receives the electronic consent, stores the electronic consent in an electronic consent database, where the electronic consent is associated with the telephone number of a mobile device used by the user to provide the electronic consent. The contact center may then retrieve the electronic consent prior to originating another call to the individual, and may further update the electronic consent based on requests from the individual to withdraw consent. In some embodiments, the electronic consent may be generated by the mobile device in response to the user reading a two-dimensional code using the mobile device using an appropriate mobile application.Type: GrantFiled: June 9, 2014Date of Patent: March 21, 2017Assignee: NOBLE SYSTEMS CORPORATIONInventor: Karl H. Koster
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Patent number: 9602664Abstract: A method for optimum utilization of a queue for calls is provided in a telecommunication system and is controlled by an application, as well as an appropriate telecommunication system. Each call that is in the queue has a particular queue property and can be assigned to an agent, to a two-way announcement that is played by an announcement memory and that is capable of interaction with a call, or to remain in the queue. The method is distinguished in that a call assigned to a two-way announcement is allocated a parameter that causes the queue property of the call to be retained.Type: GrantFiled: December 9, 2013Date of Patent: March 21, 2017Assignee: Unify GmbH & Co. KGInventors: Claus Rist, Martin Glaser, Michael Volkmann
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Patent number: 9602665Abstract: A command set and associated capabilities are defined for a speech analytics component (āSACā) in a call center. The speech analytics component is used to monitor speech of an agent and a remote party on a call for the purpose of determining whether the agent is complying with various call center policies or applicable regulations. The command set allows the call handler to instruct the SAC to load a keyword set into memory for future use, apply the keyword set to an indicated call and for an indicated party, to remove use of the keyword set, and to release the keyword set from memory. This allows the SAC to monitor speech as required for a particular context, which is known to the call handler, but not necessarily by the SAC. In this way, efficient use of the SAC processing resource is obtained for various call contexts.Type: GrantFiled: August 16, 2013Date of Patent: March 21, 2017Assignee: Noble Systems CorporationInventor: Karl H. Koster
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Patent number: 9602666Abstract: An event associated with a communication session between a first party and a second party is detected. The event is related to the communication session. For example, the event may be a phrase spoken in the communication session or a presentation of a call progression screen to a contact center agent. At this point, the communication session is analyzed for a period of non-communication that meets a defined threshold during a monitoring period associated with the event. If a period of non-communication is detected that is longer than the threshold during the monitoring period, the period of non-communication is flagged. The flagged period of non-communication can then be used to evaluate how a contact center agent is performing.Type: GrantFiled: April 9, 2015Date of Patent: March 21, 2017Assignee: Avaya Inc.Inventors: Keith Ponting, Wendy J Holmes, David Skiba
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Patent number: 9602667Abstract: A method for managing and routing calls in a telephone system involves receiving an incoming call identified by a specific ANI; providing an option to input a routing key associated with one of multiple function endpoint stations; if the routing key is provided, accessing storage associating individual unique keys with both ANI information and one function endpoint station, locating the routing key, verifying a stored ANI associated with the routing key against the ANI, and if the ANI verifies, automatically routing the call to the associated function endpoint station; and if the routing key is not provided, following interaction with the IVR to connect to one function endpoint station, and upon connection, generating a unique key, storing the unique key along with the specific ANI information and an identifier of the function endpoint station, and making the unique key available for subsequent provision as the routing key.Type: GrantFiled: October 18, 2016Date of Patent: March 21, 2017Assignee: International Business Machines CorporationInventors: Lisa M. Bradley, Aaron J. Quirk, Lin Sun
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Patent number: 9602668Abstract: Systems and methods for managing multi-tenant callback services may be provided via a multi-tenant services integration platform. Several multi-tenant software as a service applications may be offered as a hosted software solution via the multi-tenant services integration platform. Various applications may deploy and support a shared tenant and shared services environment where there can be many different customers (companies and users) running in their own virtual partition from a single application instance. The applications may be multi-tenant aware and integrated into an administration portal which integrates several shared tenant services. The tenant model may allow for customized application configurations to be run from a single application instance. Further, improved methods for providing callback management, calculating estimated wait times, and providing for callback initiation may be integrated in such multi-tenant services.Type: GrantFiled: April 9, 2015Date of Patent: March 21, 2017Assignee: ECHOPASS CORPORATIONInventors: Wesley Smith, Derek Burdick, Wayne Sheppard, Dennis Empey, David Tso
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Patent number: 9602669Abstract: One embodiment provides a method for allocating assignments based on workload and physiological stress. The method comprises maintaining a queue of logged-in service representatives, and, in response to receiving a service request for a new assignment, scanning the queue to determine a subset of potential service representatives to assign the new assignment to. A corresponding workload level of each service representative of the subset is the smallest among all service representatives of the queue. For each service representative of the subset, a corresponding anxiety level is determined based on physiological sensor data captured by a wearable tracking device attached to the service representative. The new assignment is assigned to a service representative of the subset, the service representative having a corresponding anxiety level that is the smallest among all service representatives of the subset.Type: GrantFiled: June 29, 2016Date of Patent: March 21, 2017Assignee: International Business Machines CorporationInventors: Douglas J. Griffith, Anil Kalavakolanu, Srinivasa R. Muppala, Srinivasa M. Raghavan, Yanhua Yang
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Patent number: 9602670Abstract: A method for sharing content with participants in a conference including establishing a network conference session, identifying restricted content to be shared, and identifying global content which is a subset of the restricted content. The method further includes the steps of identifying a global participant group for the network conference session wherein members of the global participant group attend the network conference session using one or more communication devices, identifying a restricted participant group for the network conference session wherein members of the restricted participant group attend the network conference session using one or more communication devices, transmitting the restricted content to the restricted participant group, and transmitting the global content to the global participant group.Type: GrantFiled: October 29, 2010Date of Patent: March 21, 2017Assignee: Avaya Inc.Inventors: Mehmet C. Balasaygun, John H. Yoakum
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Patent number: 9602671Abstract: A method and terminal device for transferring a telephone call, are provided. The method comprises: detecting if an incoming call is received; displaying an incoming call interactive interface containing an incoming call transferring option, if the incoming call is detected; transferring the incoming call to a terminal device corresponding to a designated number when the incoming call transferring option is chosen. As the user is allowable to choose whether the incoming call should be transferred according to actual needs, the problem of automatically transferring incoming calls under some circumstances not suitable for transferring a telephone call may be avoided, thereby achieving more intelligent call transfer manner with more flexibility and better effect for transferring a telephone call.Type: GrantFiled: March 24, 2015Date of Patent: March 21, 2017Assignee: XIAOMI INC.Inventors: Zhijun Chen, Hu Zang, Lin Wang
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Patent number: 9602672Abstract: A device that enable users to send and receive a message in different formats may include a text message gateway, an audio message gateway, and a processor. The text message gateway may include a Short Message Service (SMS) gateway. The audio message gateway may include an Interactive Voice Response (IVR) unit and/or a client application interface that receives audio from a client application of a mobile communications device. The processor may be configured to convert text messages received at the text-message gateway into audio messages and then to send the audio messages via the audio message gateway. The processor may also be configured to convert audio messages received at the audio message gateway into text messages and then to send the text messages via the text message gateway.Type: GrantFiled: March 30, 2015Date of Patent: March 21, 2017Assignee: Nuance Communications, Inc.Inventor: Robert Lee Engelhart, Sr.
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Patent number: 9602673Abstract: A system for monitoring a building having one or more microphones coupled to a telephone includes a detector configured to detect a triggering event within the building and transmit an activating signal when the triggering event is detected, and a control module configured to receive the activating signal from the detector. The control module is programmed to activate at least one of the one or more microphones to monitor sound when the activating signal is received.Type: GrantFiled: September 9, 2013Date of Patent: March 21, 2017Assignee: Elwha LLCInventors: Edward S. Boyden, Jesse R Cheatham, III, William David Duncan, Bran Ferren, Roderick A. Hyde, Muriel Y. Ishikawa, Jordin T. Kare, Stephen L. Malaska, Nathan P. Myhrvold, David B. Tuckerman, Lowell L. Wood, Jr.
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Patent number: 9602674Abstract: A processing device identifies comparison subjects comprising a first subject and a second subject. The processing device builds a first network of a first profile of the first subject and a second network of a second profile of the second subject, wherein the first network and the second network are multi-degree connections networks. The processing device the first network and second network to produce a similarity score. The processing device examining first-degree connections between the first network and the second network and accounting for centralities that rely on information about the entire first network and the entire second network. Responsive to the similarity score exceeding a similarity threshold, the processing device merges the first profile and the second profile into a common profile for the first subject and the second subject.Type: GrantFiled: June 17, 2016Date of Patent: March 21, 2017Assignee: Mark43, Inc.Inventors: Matthew Polega, Scott Crouch, Florian Mayr, Stephen Okano
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Patent number: 9602675Abstract: In general, techniques are described for facilitating usage monitoring control in mobile networks. A mobile gateway comprising one or more processors and a memory may be configured to perform the techniques. The one or more processors may be configured to transmit a usage monitoring report indicative of usage of a service provided via a session for which usage monitoring was previously activated. The memory may be configured to store a monitoring key that was configured as a result of activating the usage monitoring for the service. The one or more processors may also be configured to, in response to the indication to deactivate the usage monitoring, remove the monitoring key that was configured as a part of activating the usage monitoring for the session.Type: GrantFiled: November 2, 2015Date of Patent: March 21, 2017Assignee: Juniper Networks, Inc.Inventors: Jegan Kumar Somi Ramasamy Subramanian, Prasad Chigurupati
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Patent number: 9602676Abstract: A system and method for managing group-based charging for network usage and spending. A server computing device that includes an offline charging system (OFCS) component may be configured to receive a communication message that includes a first attribute, determine/identify a group of user equipments that includes a first user equipment device that is associated with the received communication message, and determine a charging attribute state for the determined group of user equipments based on the first attribute and a second attribute associated with a second user equipment device in the group of user equipments. The server may apply a charging event, determine whether the charging attribute state of the group of user equipments changed as a result of applying the charging event, and notifying a listener component of a new charging attribute state in response to determining that the charging attribute state of the group of user equipments changed.Type: GrantFiled: September 24, 2015Date of Patent: March 21, 2017Assignee: OPENET TELECOM LTD.Inventors: Bart Lehane, Alan McNamee, Andrew D'Souza, Cameron Ross Dunne
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Patent number: 9602677Abstract: Systems and methods for generating charging data records for commercial group-based messages broadcast by a telecommunications network to a group of subscribers are provided. In one aspect, a network element of a telecommunications network is configured to identify individual user devices that successfully received and processed a message that was broadcast over the telecommunications network to a target group of user devices. The identification of the particular devices in the target group of devices that successfully received and processed the broadcast message is used for generating sender based charging or sender-plus-receiver based charging data records for the subscribers of the telecommunication network.Type: GrantFiled: June 16, 2015Date of Patent: March 21, 2017Assignee: Alcatel LucentInventors: Ranjan Sharma, Yigang Cai