Abstract: A protective shell for electronic equipment contains: a first casing and a second casing which are connected together to form an accommodating cavity for accommodating electronic equipment. The first casing has a first bottom plate, the second casing has a second bottom plate, a first end of the first bottom plate retains with a first end of the second bottom plate, and the first bottom plate has a protective fence arranged around a second end and two peripheral sides thereof, the second bottom plate has a protective fence formed around a second end and two peripheral sides thereof. Each protective fence of the first bottom plate and the second bottom plate has a curved retaining portion defined on a free end thereof. Thereby, the protective shell dissipates heat to air quickly so as to cool the electronic equipment efficiently.

Abstract: A mobile phone includes an antenna housing made of a resin, an insert metal plate made of a metal, which is buried in the antenna housing and has a connecting portion exposed from an outer surface of the antenna housing, and an antenna element provided on the outer surface of the antenna housing and brought into contact with the connecting portion. A boundary between a region where the antenna element is in contact with the connecting portion and a region where the antenna element is in contact with the antenna housing is nonlinear. With this structure, a mobile device is provided in which deterioration of the antenna performance is reduced even in the event of being subjected to an excessive external shock.

Abstract: A dual-axle hinge structure includes a dual axle assembly, at least one sleeve, and a contactor. The dual axle assembly includes first and second axles that are connected by and mutually push/pull each other through connection members for synchronous rotation. The sleeve is fit over and houses the first and axles. The contactor is arranged between the first and second axles and has two opposite sides respectively in contact engagement with surfaces of the first and second axles. By means of the tight retention achieved with the sleeve and the abutting engagement achieved with the two sides of the contactor, tight engagement is established among the sleeve, the first and second axles, and the contactor to allow for synchronous rotation, in a step-less manner, and positioning of the first axle and the second axle in a tightly retained condition.

Abstract: An electronic device may include a housing having a display opening therein, processing circuitry within the housing, and wireless transceiver circuitry within the housing and coupled to the processing circuitry. The electronic device may also include NFC transceiver circuitry within the housing and coupled to the processing circuitry, a display within the housing and coupled to the processing circuitry, the display having an external surface exposed through the display opening and having an internal surface within the housing, and an NFC antenna positioned within the housing behind and aligned with the internal surface of the display and coupled to the NFC transceiver circuitry.

Abstract: There is provided a mobile terminal including a casing that includes an audio output unit that outputs audio, and a transmissive display unit provided rotatable about the casing. The transmissive display unit is disposable in a plane intersecting a principal face of the casing while the audio output unit is outputting audio.

Abstract: A button-type connector module and an electronic device using the button-type connector module are provided. The electronic device is adapted to the pluggable hot plug component. The electronic device includes a main body and a button-type connector module. The main body includes a motherboard. The button-type connector module is disposed in the main body. The button-type connector module includes a push button unit, a connector and a circuit board. The connector includes an accommodation recess. The hot plug component is plugged into or removed from the accommodation recess, when the connector moves relative to the main body to expose the accommodation recess. The circuit board is disposed between the push button unit and the connector. The push button unit and the connector are electrically connected to the motherboard of the main body via the circuit board.

Abstract: A mobile terminal includes a display unit, a front case configured to be combined with the display unit using a front side of the front case, a main board configured to be combined with a rear side of the front case, a rear case configured to be combined with a rear side of the main board, a boss in which a internal screw thread formed on both a left side and a right side of the front case and the internal screw thread heading a rear side is formed, a connection hole formed on a position corresponding to the internal screw thread of the rear case, a screw configured to be connected with the internal screw thread in a manner of passing through the connection hole, a boss bump configured to be positioned at an outer circumstance of the boss and a boss accommodation part configured to be formed on both a left side and a right side of the main board and correspond to a shape of the boss and a shape of the boss bump. It is able to reduce thickness of the mobile terminal by omitting a frame.

Abstract: A retaining apparatus for propping an electronic mobile device in an upright orientation is provided. The retaining apparatus has two planar and opposing surfaces, wherein each surface provides an isosceles-trapezoidal slot. Though the two slots have different widths and lengths, they both provide tapering sidewalls that overhang bottom portions of the associated slot, thereby adapting each slot to selectively engage a peripheral edge of a mobile electronic device between the tapering sidewalls and the overhanging bottom portions, and in turn enabling the propping of the mobile electronic device in the upright orientation. Adjacent to each slot, the retaining apparatus may provide frictionally engaging material for removably securing a beverage container thereto.

Abstract: A mobile device protection case includes a hard case body, and a flexible adapter member connected to one end of the case body and elastically bendable for allowing a mobile device to be inserted into the case body without scratching and then stopped in the case body by the adapter member that is immediately returned to its former shape after releasement of the applied pressure.

Abstract: A method and apparatus of processing a user call via an intelligent voice response (IVR) call processing application is disclosed. One example method may include receiving a call from a user device, obtaining user information from the received call, comparing the user information to at least one pre-stored user information stored in a user databank associated with a user account, and calculating a first confidence level by comparing the user information to the pre-stored user information. The method may also include authorizing the user device to receive an offer based on the first confidence level, and transmitting the offer to the user authorized by the first confidence level.

Abstract: A method includes providing a contact list comprising a plurality of contacts and in response to at least one of (1) occurrence of a predetermined time and (2) receiving a manual initiation input, presenting at least one communication option of a first contact of the plurality of contacts selected from the contact list. The plurality of contacts is not presented during the period of time between the occurrence of the predetermined time and the presenting of the at least one communication option of the first contact.

Abstract: An intermediate server communicatively coupled to a mobile phone associated with a first phone number corresponding to a first contact type and a second phone number corresponding to a second contact type, receives a request to receive an incoming call associated with a caller phone number. The request corresponds to the first or second phone number. The intermediate server identifies a contact type associated with the request and a contact type associated with the caller based on the caller phone number. The intermediate server further determines whether the caller is misclassified by comparing the contact type associated with the request and the contact type associated with the caller. In addition, the intermediate server sends a notification indicating that the caller is misclassified to the mobile phone in response to determining the contact type associated with the request and the contact type associated with the caller do not match.

Abstract: An apparatus for holding a cell phone or a mobile device in a vehicle that includes a cradle assembly configured to receive the cell phone or the mobile device and a speaker assembly. The cradle assembly includes a cradle base and a cradle attached to the cradle base, wherein the cradle base includes a power charger adapter connection and a USB connector connection. The speaker assembly connects to the cradle assembly and includes one or more speakers, wherein the speaker assembly includes a Bluetooth connection for wireless connection of the one or more speakers to the cell phone.

Abstract: A display apparatus and method of using the same is provided. The display apparatus includes a display unit for displaying a lock view comprising an affordance object including a connected section and a disconnected section; and a control unit for, when drawing is performed according to user touch on the lock view and the disconnected section is connected by the drawing, controlling the display unit to switch to an unlock view.

Abstract: A smart phone senses audio, imagery, and/or other stimulus from a user's environment, and acts autonomously to fulfill inferred or anticipated user desires. In one aspect, the detailed technology concerns phone-based cognition of a scene viewed by the phone's camera. In one detailed arrangement, image processing tasks applied to the scene are selected from among various alternatives by reference to resource costs, resource constraints, other stimulus information (e.g., audio), task substitutability, etc. The phone applies more or less resources to an image processing task depending on how successfully the task is proceeding, or based on the user's apparent interest in the task. In another detailed arrangement, data is referred to the cloud for analysis, or for gleaning. In still another detailed arrangement, cognition, and identification of appropriate device response(s), is aided by collateral information, such as context. A great number of other features and arrangements are also detailed.

Abstract: An electronic device according to one of aspects includes: a display for displaying a notification screen that includes a notification area for notifying information; and a controller for shifting, when detecting an operation, the notification screen displayed on the display to an editing screen for editing the notification screen.

Abstract: The present disclosure discloses method and apparatus for displaying incoming call information. The method includes: generating a first trigger signal according to an incoming call received by a mobile terminal; in response to the first trigger signal, determining whether a current interface is an application interface and generating a determining result accordingly; intercepting data corresponding to a regular interface when the determining result is that the current interface of the mobile terminal is an application interface; generating a block interface according to the first trigger signal, the block interface comprising operation option and prompt information related to the incoming call; and displaying the block interface along with at least a portion of the current application interface.

Abstract: An apparatus that can communicate with multiple medical and/or wellness devices and encode data for efficient transmission is described. The apparatus can detect the presence of and receive data from one or more medical and/or wellness devices. The apparatus can receive, decode, store, process, encode, and forward received data through a wired and/or wireless interface. The wired data interface utilizes encoding techniques to render the data stream compatible with audio inputs of personal computing and communication devices.

Abstract: A method for communicating between a communication unit of an apparatus and an external communication unit via a mobile telephone unit wherein a serial connection to be set up between the communication unit of the apparatus and the mobile telephone unit, a protocol of the serial connection having a data field and a first header, for a connection to be set up between the mobile telephone unit and the external communication unit, for a second header for the connection to be generated from the first header in the mobile telephone unit, and for the data field to be transmitted without change from the serial connection to the connection. Also disclosed is an online connection of a mobile telephone unit even without a TCP/IP connection.

Abstract: A protective connector includes a core assembly structure, mating pins and a mating coupling structure. The core assembly structure has circuitry mounted therein. The mating coupling structure substantially encases the core assembly structure and mates with another connector such that the mating pins of the protective connector are electrically coupled to pins of the other connector. The mating coupling structure is mechanically free-moving with respect to the core assembly structure such that forces applied to the mating coupling structure to mate the protective connector to the other connector are not applied to the circuitry within the core assembly structure.

Abstract: A wearable device stores data therein. The wearable device transmits the data to a master device registered as a transmission destination of the data when communication is possible with the master device. Then, the wearable device transmits, to the master device, a request to cancel registration of the master device registered as the transmission destination of the data. Thereafter, having received a permission to cancel the registration from the master device, the wearable device cancels the registration of the master device and waits for registration of a device with which communication is possible.

Abstract: A system for controlling at least one motorized window covering using wireless communication is presented. The system includes a wireless device which is wirelessly connected to wireless access point which is connected to a gateway which is wirelessly connected to at least one motorized window covering. The wireless device has a display and an application installed thereon. The application includes an interactive illustration of a window with a moveable bottom bar that extends there across and a plurality of actuation buttons. When a user actuates either the moveable bottom bar or any one of the actuation buttons, the wireless device transmits a control signal to any wirelessly connected motorized window covering instructing it to move in a directed manner. This system provides a convenient and easy to use system and method of controlling motorized window shades.

Abstract: Provided is a mobile terminal including: a wireless communication unit that receives an event associated with an application; an output unit that outputs alerting information on the event; a display unit to which an alerting image that receives a first touch for activating the application is output; and a controller that, when the alerting image receives a second touch, controls the output unit in such a manner that an alerting mode for reception of the event associated with the application is changed.

Abstract: This invention describes a method for establishing an ad-hoc group based on addresses of users in a message (e.g., an e-mail) received or sent using a pre-selected communication method (e.g., an e-mail communication) by an electronic device. Any recipient or a sender of the e-mail message can use the e-mail addresses in the message in order to establish a permanent (stored in the device) or a temporary (used immediately in a context of another communication application) ad-hoc group. The user may select all or only a part of the people (other users) into the ad-hoc group. The group-data can have several types of addresses of users such as phone numbers, SIP addresses, wireless village IDs, etc. needed in conjunction with desired applications. Creating the ad-hoc group from the e-mail message can utilize information that already exists in the electronic device and, if needed, acquired additional information from a remote service.

Abstract: The present technology concerns improvements to smart phones and related sensor-equipped systems. Some embodiments involve spoken clues, e.g., by which a user can assist a smart phone in identifying what portion of imagery captured by a smart phone camera should be processed, or identifying what type of image processing should be conducted. Some arrangements include the degradation of captured content information in accordance with privacy rules, which may be location-dependent, or based on the unusualness of the captured content, or responsive to later consultation of the stored content information by the user. A great variety of other features and arrangements are also detailed.

Abstract: A solution is provided for controlling usage of one or more software programs on one or more mobile computing devices. A corresponding method comprises monitoring an indication of a position of each mobile computing device to determine a location area of the mobile computing device. The method comprises assigning each one of the software programs to a usage group. For each location area, the software programs of each software program type are assigned to the corresponding usage groups providing one or more usage characteristics that fulfill one or more usage requirements of each software program; this is performed according to one or more optimization criteria depending on one or more usage weights of each usage group. The method comprises enabling the usage of each software program according to the usage characteristics of the corresponding usage group.

Abstract: The restricted use of a cellular network to facilitate disablement of a device that is suspected lost or stolen. Accordingly, even if the device is not capable of general use of the cellular network, disablement communications are still permitted across the cellular network. Accordingly, the device may receive a disable command from the disablement service over the cellular network, and acknowledge processing of the disable command to the disablement service also over the cellular network. Thus, efforts by an unauthorized possessor of the device to prevent disablement by removing the physical authentication module are thwarted. Likewise, turning the cellular service off using software settings at the device also does not prevent the device from being disabled via cellular network communication.

Abstract: A negotiator makes and receives calls and SMS with a subject through a virtual number. Parties of individuals serving specialized functions are optionally dialed in to monitor the call/receive the SMS each time those communications occur. Alternatively, a member of a particular party can dial in ahead of a call and be placed in a waiting room for the party until the call happens. Different parties may have different functions. For example, one party may be configured such that members can discuss amongst themselves while hearing the negotiator and the subject communicate. Another party may be configured such that communications among the members is disabled such that each member only hears audio from the negotiator and subject.

Abstract: A system is described herein that facilitates the monitoring of inmate communications. The system provides a remotely-accessible means for a reviewer to monitor a call between an inmate and another person. The system includes a monitoring server and a monitoring station. The monitoring server is configured to receive a call and call information from a communication center and process the call for monitoring, schedule a review of the call; and store the call, the call information, and scheduling data. The monitoring station is configured to receive the call and the call information from the monitoring server based on the scheduling data, and to display the identifying information and facilitate the review of the call.

Abstract: A telephone number corresponding to an incoming telephone call may be utilized to obtain information associated with the incoming call. If it is determined that the telephone number does not match records stored on the device on which the call is received, a request may be sent from the receiving device to an external device to obtain information associated with the incoming call. The request may be directed to a remote contacts application, another device listed in a data store of the receiving device, or to the calling device itself. When a response is received, the information may be displayed or otherwise utilized by the receiving device.

Abstract: A mobile phone establishes and maintains a data connection with an intermediate server. The intermediate server receives an incoming call from a caller. In response, the intermediate server identifies a contact group associated with the caller, and generates a notification message identifying the caller and including the identified contact group. The notification message is sent by the intermediate server to the mobile phone via the data channel, and concurrently, the intermediate server routes the incoming call to the mobile phone over a voice channel different from the data channel. The mobile phone modifies an existing contact record or generates a new contact record associated with the caller to include the contact group identified by the notification message. The mobile phone, in response to receiving the incoming call, accesses the modified contact record or generated contact record, and displays a notification identifying the caller and the identified contact group.

Abstract: Provided herein are methods and systems for a sender-controlled contact media content type that can be sent among mobile devices, including addressing the contacts systems and methods of such devices to provide rich interactions among users upon the occurrence of contact events.

Abstract: A telecommunications server (2) controlling a plurality of telecommunications terminals (4) connected to a packet switched telecommunications system (40, 41), responds to call events (20) by transmitting an alert (251, 252) to each of the terminals. If the server is not capable of processing all the required event alerts in parallel, it processes the event alerts to the terminals in a predetermined sequence, according to stored prioritization rules (60). The priority accorded to an individual terminal may be set according to the alert mode (visual-only, or audible) currently set for that terminal (or the user currently using the terminal) for that call type or calling party.

Abstract: A system and method includes one or more processors one or more processors coupled to a memory. The one or more processors may execute instructions from the memory to perform the steps including receiving an audio communications request from a first user device of a user, identifying a second user device of the user in response to receiving the audio communications request, providing a suggestion that the user use the second user device with the system, receiving a response from the user responding to the suggestion, establishing a communication channel with the second user device, and providing content associated with the audio communications request to the second user device.

Abstract: A script for an interactive communication is dynamically adjusted during the interactive communication. The interactive communication is monitored over a communication network using a computer with a processor and memory for input during the interactive communication. Input incompatible with a script for the interactive communication is detected for the interactive communication. The incompatible input is categorized. The script is dynamically adjusted during the interactive communication into a dynamically updated script in accordance with the categorizing. Information is provided over the communication network to the initiator in accordance with the dynamically updated script.

Abstract: A method includes receiving, at a server connected to a network, a plurality of emergency alerts from a plurality of devices connected to the network. The method also includes analyzing, by the server, the plurality of emergency alerts to determine an emergency type of each of the plurality of emergency alerts. The method includes categorizing, by the server, the plurality of emergency alerts based on the emergency type of each of the plurality of emergency alerts. The method includes prioritizing a first category of the plurality of emergency alerts and consolidating the plurality of emergency alerts of the first category into a consolidated alert. The method includes causing the consolidated alert to be provided to an emergency responder.

Abstract: The present invention provides systems and methods for controlling signaling data transmitted over a communication system between a first party and a second party. The system comprises a first communication channel configured to carry communication data, wherein the communication data comprises the content of the communication between the first party and the second party; a second communication channel configured to carry signaling data, wherein the signaling data comprises data relating to the first communication channel and sensitive data transmitted by the first party; a signaling processor configured to receive the signaling data from the first party via the second communication channel, modify the signaling data to remove or replace at least some of the sensitive data in the signaling data, and transmit the modified signaling data via the second communication channel to the second party.

Abstract: A transaction is received in a contact center. The transaction can be an email, an incoming call, an outgoing call, a video call, a text message, and/or the like. A best agent is determined to handle the transaction. A time is determined for the best agent to handle the transaction. The time can be based on a projected time that the agent will be able to handle the transaction, based on a callback time or any criteria. A schedule of the best agent is searched. The schedule of the best agent contains a movable event. A movable event can be any event that can be rescheduled, such as a break. When it is determined that the time for the best agent to handle the transaction is during and/or close to the movable event, the movable event is rescheduled to allow the best agent to handle the transaction.

Abstract: A system and method for setting agent cross skill enablement levels in a contact center. In one embodiment, a series of simulations is performed to determine optimum cross skill enablement levels for various circumstances, e.g., the number of agents, the proficiency of each agent at each of a number of skills, and the rates of incoming interaction requests requiring each of various skills. A lookup table is created which is subsequently used, during configuration of the contact center prior to operation, or in real time during operation, to adjust agent cross skill enablement levels.

Abstract: A content type of content interacted by a user is determined and a skill set is determined based on the content type. A first set of preferred agents is identified based on the skill set, where the preferred agents have a prior relationship with the user. A second set of recommended agents is identified based on the skill set, where the recommended agents have no prior relationship with the user. The first and second set of preferred agents and recommended agents are transmitted to a user device of the user to allow the user to select one of the preferred and recommended agents. The transmitted information include information indicating whether any of the preferred and recommended agents is available the point in time. A live communication session is established between the user device and an agent device of a selected agent.

Abstract: A predictive model for abandoned calls provided by a contact center communication system for routing optimization is described along with various methods and mechanisms for administering the same. Based on multiple attributes, the system can calculate the probabilities, risks, and costs associated with abandonment and wait, taking into account the patience of a caller, region where the caller lives, agents available to handle the call, length of time that the caller has already been waiting, potential cost of having the caller and call type abandon, and potential total cost of having the caller wait to be served.

Abstract: Methods, systems, computer-readable media, and apparatuses for handling calls based on a voice biometric confidence score are presented. In some embodiments, a computing device may receive a voice sample associated with a telephone call. Subsequently, the computing device may determine a voice biometric confidence score based on the voice sample. The computing device then may determine to route the telephone call to a certain endpoint based on the voice biometric confidence score.

Abstract: A system for day-level SLA-based routing, comprising a statistics server configured to collect, store, and provide service level agreement data; and a routing server configured to receive at least a customer interaction via a network, and configured to compare an interaction against service level agreement data provided by the statistics server, and configured to produce an interaction priority based at least in part on the comparison, and configured to route the interaction based at least in part on the interaction priority.

Abstract: A system, method, and computer readable medium for processing call in a call center platform are provided. A call center platform provides for customized delivery of calls to contact centers. The call center platform provides the ability to transfer calls in a manner that reduces carrier connection costs and intra-state costs. The call center platform provides alternative connectivity mechanisms, such as packet-switched, circuit-switched, and multiprotocol label switching connectivity, for a call center enterprise customer. An interactive call center service provider front end includes a media gateway adapted to receive circuit-switched and packet-switched customer calls and a self service platform. Customer calls may be directly connected with the call center front end and contact center via circuit switched connections, via VoIP connections, and may be connected utilizing intelligent call routing and central queue point mechanisms.

Abstract: Systems and methods for recording multiple channels of incoming data. Shared data may be centrally recorded, whereas unique data may be recorded at an endpoint, such as a workstation. A central recording system may request the unique data recorded at the endpoint and correlate it to the shared data. In some implementations, the data may be audio, where the shared data is audio played over speakers, whereas the unique data is audio at a handset of a workstation.

Abstract: The subject matter herein relates to voice mail systems and, more particularly, cross-media voice mail notification and delivery. Various embodiments described herein provide systems, methods, software, and data structures that operate to, or facilitate, dispatching of voice mail notification messages to voice mailbox owners. In some embodiments, the notifications are sent to the voice mailbox owners in a text format, such as a short message service text message, email, or other text based service. These and other embodiments are described herein.

Abstract: The present invention is related to telecommunications. A call processing system receives a first call from a caller intended for a first person. A notification regarding the first call is transmitted over a network to a terminal associated with the first person. A user interface is displayed on the terminal via which the first person can indicate that a callback message is to be transmitted to the caller. The callback message is transmitted to the caller, wherein the callback message includes an identification of the first person, a callback control, and text indicating that the caller is to activate the control to initiate another call to the first person. At least partly in response to the caller activating the control, A second call to be placed via which the first person and caller are connected.

Abstract: The present disclosure relates to methods, systems, and computer-readable media for conducting communications. One method includes determining a context associated with a communication between a first participant and a second participant while the communication is occurring, determining a failure of the communication, and resuming the communication based, at least in part, on the context.

Abstract: Embodiments of the present disclosure provide systems and methods for source localization using a microphone array. Such an embodiment, among others, utilizes circuitry to process audio signals and microphone signals to remove an echo (produced by a nearby loudspeaker) from the microphone signals using a plurality of adaptive echo cancellation filters. Location information is then determined for the loudspeaker based on the plurality of adaptive echo cancellation filters used to remove the echo.

Abstract: An application processing method and a mobile terminal are provided. The method includes: analyzing an operation right of an application when the application executes an invoking operation for a fee deduction event; allowing the application to execute the invoking operation if the application has an operation right for the fee deduction event; and forbidding the application from executing the invoking operation if the application does not have the operation right for the fee deduction event. In the present disclosure, it is not necessary to scan an application every time the application runs. It is only necessary to determine the operation right of the application, which cuts down processing time and avoids waste of system resources, while at the same time does not require participation of the user and facilitates the user to use. In this way, the user experience is improved.