Patents Issued in November 9, 2017
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Publication number: 20170324827Abstract: A near end network optimizer receives, from a client device, a request for a network resource. Responsive to determining that a version of the network resource is stored in the near end network optimizer, a request for the network resource is transmitted to a far end network optimizer along with a version identifier that identifies that version. The near end network optimizer receives, from the far end network optimizer, a response that includes a differences file that specifies the difference(s) between the version of the network resource stored in the near end network optimizer with a most current version of the network resource. The response does not include the entire network resource. The near end network optimizer applies the specified difference(s) to the version that it has stored to generate an updated version of the network resource, and transmits the updated version of the network resource to the client device.Type: ApplicationFiled: July 21, 2017Publication date: November 9, 2017Inventor: John Graham-Cumming
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Publication number: 20170324828Abstract: Examples of methods and a system for implementing a virtual content delivery network are described. In one example, a content delivery network manager controls the instantiation of definition data representing the virtual content delivery network. The definition data includes object definitions for a plurality of virtualization containers. The plurality of virtualization containers includes a control plane container, a region container and one or more end point containers. The object definitions are instantiated and a network coupling configured to effect the virtual content delivery network.Type: ApplicationFiled: October 30, 2014Publication date: November 9, 2017Inventors: David Clavera, Bruno D'Avanzo, Marie-Paule Odini
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Publication number: 20170324829Abstract: A cache that can be stored in a user partitioned region of storage and utilized to reduce the amount of time required to present content responsive to content requests is described. A request for content associated with a region of a user interface can be received and data corresponding to a list item in a cache can be accessed. Content associated with the data can be presented in the region of the user interface via a same presentation as a most recent presentation of the content. At a time subsequent to when the content is initially presented in the region, new data associated with the list item can be retrieved. In examples where the new data corresponds to updated data, the presentation can be modified based partly on the updated data and the new data can be written to the cache in a location corresponding to the list item.Type: ApplicationFiled: June 17, 2016Publication date: November 9, 2017Inventors: Nikita Voronkov, Ryan Nakhoul, Dmitriy Meyerzon, Naresh Kannan, David M. Cohen, Negin Arhami, Aninda Ray
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Publication number: 20170324830Abstract: In one approach, a server computer receives a playlist from a first client computer, wherein the playlist identifies a plurality of media assets and includes synchronization information that specifies how to present the plurality of media assets as a synchronized media presentation. The server computer receives a request from the first client computer to share the playlist with a second client computer. The server computer causes the plurality of media assets to be deposited in a client storage accessible to the second client computer. The server computer sends the playlist to the second client computer. The second client computer presents the synchronized media presentation based on the plurality of media assets deposited in the client storage and the synchronization information of the playlist.Type: ApplicationFiled: April 24, 2017Publication date: November 9, 2017Inventors: LEIGH B. ROBERTS, JR., JONATHAN LOUIS EHRLICH, SCOTT FREIMAN
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Publication number: 20170324831Abstract: Information transfer methods for exchange of information with a wireless access terminal (W-AT) includes receiving a first message from the W-AT, the first message including first information provided by the W-AT and an address of the W-AT capable of identifying the W-AT, converting the first message to an anonymized message by replacing the W-AT address with a transaction identifier (ID), transmitting the anonymized message to a remote server, receiving a first response from the remote server, the first response having response information and the anonymized address information, converting the first response to a second response by replacing the transaction ID with the W-AT address, and transmitting the second response to the W-AT.Type: ApplicationFiled: July 25, 2017Publication date: November 9, 2017Inventors: Martin Renschler, Pooja Aggarwal, Dilip Krishnaswamy, Robert Daley, Patrik Lundqvist
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Publication number: 20170324832Abstract: Techniques to transfer large collection containers in a large payload support system comprising one or more components configured to receive a collection container delivery request to deliver a first collection container, determine whether the first collection container is a large container based at least partially on the collection container delivery request, segment, logically, the first collection container into at least one container segment, each container segment of the at least one container segment having an associated container segment offset information, and deliver the at least one container segment to a payload server device, wherein each container segment of the at least one container segments is associated with a transfer segment header information. Other embodiments are described and claimed.Type: ApplicationFiled: July 19, 2017Publication date: November 9, 2017Applicant: NETAPP, INC.Inventor: Tim Farrell
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Publication number: 20170324833Abstract: A method and apparatus for wirelessly transmitting data to be utilized at an incident area. A server computer defines a prioritized list of data items to be transmitted to a plurality of portable electronic devices for use at the incident area. The server computer predicts a first amount of data that can be wirelessly transferred to a first electronic device before loss of reliable wireless connectivity with the first electronic device and automatically selects a first data item for transmission to the first electronic device. The server computer then transmits the first data item to the first electronic device to be shared with at least one other portable electronic device of the plurality of electronic devices upon arrival of the first electronic device at the incident area.Type: ApplicationFiled: May 9, 2016Publication date: November 9, 2017Inventors: Kenneth W. Douros, James E. Mathis, Lee M. Proctor
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Publication number: 20170324834Abstract: A system and method for generating and transmitting a non-real time communication are disclosed. The system includes a communication center having a communication server and a scheduling server which reduce a cost of transmitting non-real time communications. The communication server controls at least one or more of a transmission speed, a transmission quality, or a transmission packet size. The scheduling server is configured to schedule the transmission of non-real time communications based on when network traffic is low or near idle.Type: ApplicationFiled: May 6, 2016Publication date: November 9, 2017Inventor: Stephen L. HODGE
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Publication number: 20170324835Abstract: A method shares multimedia contents among users through a telecommunication network. Each user is associated to a respective portable device with a module for connection to the telecommunication network. An application program is stored into firmware of each portable device and interoperates with a service center equipment program for management of the multimedia contents sharing service among the users and connects to the telecommunication network and connects devices to the processing equipment. Time sequences, including first and second time intervals are cyclically generated. A synchronization signal indicative of a first time sequence is sent to the portable devices. Multimedia contents are sent to the processing equipment during the first time interval of the first sequence through the synchronized portable device.Type: ApplicationFiled: November 12, 2014Publication date: November 9, 2017Inventor: Valerio PASTORE
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Publication number: 20170324836Abstract: A user equipment (UE) may periodically check for multicast updates from a wireless telecommunications network based on a particular interval (e.g., a “content check interval”). For example, when the UE is powered on, the UE may periodically check for multicast updates based on a default content check interval. The UE may monitor internal and/or external conditions, such as a status of an external device (e.g., a vehicle, an electronic billboard, etc.), a power source of the UE (e.g., an electrical outlet, a battery, etc.), a mode of operation of the UE (e.g., a sleep mode, an active mode, etc.), and an activity level of the UE (e.g., an level of processor activity, an amount of memory being used, etc.). The UE may determine a new content check interval based on the monitored conditions, and the UE may check for multicast updates based on the new content check interval.Type: ApplicationFiled: May 3, 2016Publication date: November 9, 2017Inventors: Kevin Lisewski, Arvind K. Basra
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Publication number: 20170324837Abstract: In one example, a user device may implement a browser that identifies and presents dominant content in a bookmarked website or a frequently visited website. The user device may store a page history profile describing interactions with a featured hub of content. The user device may execute a browser to identify a historical focus describing a historical hub element of the featured hub. The user device may determine a current hub element acting as a current focus specific for a user based on the historical focus. The user device may present an element representation of the current hub element.Type: ApplicationFiled: May 6, 2016Publication date: November 9, 2017Inventor: Megan Marie Quintero
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Publication number: 20170324838Abstract: Techniques for of providing data from a plurality of data sources are disclosed. A plurality of modules are provided at a common access point. Each module defines data on a respective one of a plurality of data sources, the data including information on data available from the respective data source. In response to a request for data from one of the plurality of data sources at the common access point, data is retrieved from the respective data source using the data on the data source from the respective module. Data is provided from the common access point in dependence on the retrieved data.Type: ApplicationFiled: March 25, 2015Publication date: November 9, 2017Applicant: Hewlett Packard Enterprise Development LPInventors: Jean-Charles Picard, Thomas Moreau
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Publication number: 20170324839Abstract: A barcode reader may include barcode reading hardware, which may include an image sensor. The image sensor may capture an image of a barcode within a field of view. The barcode reading hardware may also include a communication interface for output of decoded data to a remote computing system. The barcode reader may also include volatile memory and non-volatile memory. The non-volatile memory may include start-up instructions. The barcode reader may also include a processor. The processor may be configured to, upon power-up of the barcode reader, execute the start-up instructions to obtain firmware for operating the barcode reader from a remote configuration server, load the firmware to the volatile memory, and commence execution of the firmware to commence barcode reading functions of the barcode reader without performing a re-boot operation.Type: ApplicationFiled: July 21, 2017Publication date: November 9, 2017Inventors: Mark Ashby, George Powell, Ryan Hoobler, Ming Lei, Steve Pierce
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Publication number: 20170324840Abstract: The operational status of devices (such as routers, gateways, etc.) may be determined automatically, without the need for a user to look up status lights or sounds in a manual. A particular device may be automatically identified (e.g., by image recognition techniques), and the operational status may also be automatically identified. For example, a user device may capture an image, video, and/or audio of the device, and may automatically identify an operational status of the device based on the captured image, video, and/or audio. A message and/or suggested set of actions may also be presented to the user, which may indicate the operational status and instructions for one actions that the user may perform to improve the operational status of the device.Type: ApplicationFiled: May 6, 2016Publication date: November 9, 2017Inventors: James Mathison, Peter Li
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Publication number: 20170324841Abstract: In a system and method for sharing items in an augmented and/or virtual reality environment, selected virtual items may be virtually propelled using, for example, a tossing or throwing motion, to a target recipient, so that the selected item may be shared with the target recipient without direct physical and/or virtual contact with the target recipient. Movement of a user's hand may be detected and tracked, so that the intended target recipient for the shared item may be identified based on a projected trajectory of a throwing motion of the user's hand. Associations between the user and different target recipients may cause different possible target recipients to exhibit different attractive forces, or different levels of magnetism, for particular items being tossed or thrown by a user for sharing, to further differentiate between the possible target recipients, and resolve recipient ambiguity.Type: ApplicationFiled: December 21, 2016Publication date: November 9, 2017Inventors: Manuel Christian Clement, Stefan Welker
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Publication number: 20170324842Abstract: A method for remotely controlling a server includes: receiving a push message, in which the push message represents that an operation of the server is suspended; showing a control interface on a screen of a cellular phone when receiving a user's click command; and when receiving a user's control command from the control interface, transmitting a control signal to the server according to the user's control command, in which the control signal is used to inform the server about a following strategy of the operation, to make the server continue performing the operation or terminate the operation.Type: ApplicationFiled: October 17, 2016Publication date: November 9, 2017Inventor: Chi-Cheng Wu
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Publication number: 20170324843Abstract: A computer-implemented method of providing a server-based feature cloud model of a realm includes receiving by a server a series of digital contributions that collectively originate from a plurality of remote computing devices, characterizing portions of the realm. The method also includes processing by the server the received digital contributions to associate them with a global coordinate system and storing the processed contributions in a realm model database as components of the feature cloud model of the realm. Finally, the method includes, in response to a query message over the Internet from a computing device of an end-user, serving, over the Internet by the server to the computing device, digital data defining a selected portion of the feature cloud model for integration and display by the computing device.Type: ApplicationFiled: July 27, 2017Publication date: November 9, 2017Inventors: Alexander Hertel, Philipp Hertel
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Publication number: 20170324844Abstract: A method manages data traffic in a vehicle controller area network having a plurality of functional modules. To that end, the method and apparatus passively receive data messages transmitted across the controller area network. The data messages are formatted in one of a plurality of proprietary protocols. Next, the method determines the protocol of the data messages. The determined protocol is one of the plurality of proprietary protocols. After determining the protocol, protocol logic translates the data messages (transmitted across the controller area network) from the determined protocol to a given protocol. The protocol logic is configured to translate the data messages from any of the plurality of proprietary protocols into the given protocol. The method then transmits the data messages, in the given protocol, onto the controller area network for use by at least one of the functional modules.Type: ApplicationFiled: May 1, 2017Publication date: November 9, 2017Inventor: Justin G. Schroeder
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Publication number: 20170324845Abstract: A peer to peer dynamic network acceleration method and apparatus provide enhanced communications directly between two or more enhanced devices, such as enhanced clients. The enhanced clients may comprise a front-end, a back-end, or both. In general, the front-end and back-end of the enhanced clients work in concert to translate data into an enhanced protocol for communication between the enhanced clients. The enhanced protocol may provide acceleration, security, error correction, and other benefits. Data from various applications may be seamlessly translated between a first protocol and the enhanced protocol, such that the applications need not be modified to use the enhanced protocol. The enhanced clients may automatically detect one another to establish an enhanced communications channel automatically.Type: ApplicationFiled: April 25, 2017Publication date: November 9, 2017Inventors: Mark Vange, Mark Plumb, Michael Kouts, Glenn Sydney Wilson, Paul Randy Thornton, Marlin Popeye McFate, Robert John Shaughnessy
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Publication number: 20170324846Abstract: Hardware-based packet editor receives a packet editing script which includes script entries indicating modifications to a data packet and a data block with data for the modified data packet. For a script entry in the packet editing script, the packet editor copies data in the data block at a block location and with a block length identified in the script entry into a packet buffer. The packet editor repeats the copying for the remaining script entries for the modified data packet. The packet editor then generates the modified data packet with the data in the packet buffer. The packet editing script is generated such that a script entry is created for data to be included in the modified data packet and data to be inserted into the modified data packet. Creation of a script entry is omitted for data to be removed.Type: ApplicationFiled: July 26, 2017Publication date: November 9, 2017Inventor: Ian E. Davis
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Publication number: 20170324847Abstract: A method for packet inspection in a computer network includes receiving a plurality of network streams from a plurality of client systems at a first load balancer; allocating the network streams across a proxy instances; and inspecting and filtering the network streams by the proxy instances. The method further includes forwarding the filtered network streams to a second load balancer; allocating the filtered network streams to a plurality of application instances; and processing and responding to the network streams at the application instances. The method still further includes inspecting and filtering the responses to the network streams by the proxy instances; and forwarding the response to the client systems.Type: ApplicationFiled: May 4, 2016Publication date: November 9, 2017Inventors: Daniel Good, Sai Bathina, Ihor Bilyy, Seungyoung Kim
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Publication number: 20170324848Abstract: System and method for supporting shared multicast local identifiers (MLIDs) a high performance computing environment. In accordance with an embodiment, a shared MLID range can be configured such that each subnet within a fabric can utilize an MLID within a shared MLID range without the need to utilize a TCAM, or other memory, lookup of a MGID to MLID mapping.Type: ApplicationFiled: July 21, 2017Publication date: November 9, 2017Inventors: Bjørn Dag Johnsen, Arvind Srinivasan, Bartosz Bogdanski
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Publication number: 20170324849Abstract: In one embodiment, a decapsulating network device receives a plurality of encapsulated packet fragments of an original packet, and decapsulates them into respective decapsulated packet fragments. The decapsulating network device caches an inner header of the original packet from one of the decapsulated packet fragments, and in response to caching the inner header, and for each particular decapsulated packet fragment as it is received and decapsulated: prepends the inner header and fragmentation information to the particular decapsulated packet fragment; and forwards the particular decapsulated packet fragment with the prepended inner header and fragmentation information from the decapsulating network device toward a destination of the original packet.Type: ApplicationFiled: May 6, 2016Publication date: November 9, 2017Inventors: Pierre Pfister, Ole Troan, W. Mark Townsley
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Publication number: 20170324850Abstract: An example system for a telephone can include a unibody plate having a front portion and a back portion, a back plate mounted to the back portion of the unibody plate, and a touch sensitive display panel mounted to the front portion of the unibody plate. The unibody plate can be of a single piece of milled material. The back portion of the back plate, when combined with the unibody plate, can forming at least one cavity such as a speaker cavity. The speaker cavity can include a speaker mount, a speaker cradle, and a speaker. The speaker cradle can have an interior portion and be secured to the back plate. The speaker mount can engages the back portion of the unibody plate and the rim of speaker cradle. The speaker can be mounted within the interior portion of the speaker cradle.Type: ApplicationFiled: July 24, 2017Publication date: November 9, 2017Inventors: Ian M. Snyder, Matthew Cho, Morgan Teachworth, Jennifer Ouk
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Publication number: 20170324851Abstract: A piezoelectric vibrator is located on a first end portion of a second surface of a panel, and is configured to vibrate while being bent in a first direction, the first end portion extending in the first direction. A double-sided tape is located between the panel and a first case. An adhesive is located between the panel and the first case. The first end portion includes an element region, and has second and third end portions with the element region interposed between the second and third end portions. The second end portion faces the element region, and includes a first adhesive region. The double-sided tape is present between the first adhesive region and the element region, and is not present in a region located closer to an outer edge of the panel than the first adhesive region.Type: ApplicationFiled: June 19, 2017Publication date: November 9, 2017Inventor: Masaru IWABUCHI
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Publication number: 20170324852Abstract: A mobile electronic terminal holder attached to a substantially quadrangular-tabular mobile electronic terminal having a front face including an input unit for inputting by finger pressing, a back face opposite the front face, and a lateral face between the front face and back face, includes an arm projecting perpendicular to the front face, from a vicinity of the lateral face of the input unit. A tip of the arm extends forward from the front face by approximately the length from between the index and middle fingers to the ball of the thumb. While pressing the input unit with the thumb, the mobile electronic terminal is held by the tip of the arm lodged against the center portion of the palm, the back face being supported by fingers except the thumb, and the mobile electronic terminal and the arm being gripped between the center portion of the palm and the fingers.Type: ApplicationFiled: June 19, 2015Publication date: November 9, 2017Inventor: Satoru SADAI
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Publication number: 20170324853Abstract: An apparatus is provided for storing and deploying a cell phone. That apparatus includes a guide track and a carriage displaceable along the guide track between a storage position and a deployed position. A drive element displaces the carriage between the two positions and a damping mechanism ensures that the carriage moves with a smooth and consistent motion along the guide track.Type: ApplicationFiled: May 4, 2016Publication date: November 9, 2017Inventors: Shivraj Karthik Ranganathan, Manjil M. Kale, Robert Michael Coury
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Publication number: 20170324854Abstract: The invention relates to a method for operating a communication system, comprising the steps: Providing a chip card, in particular a SIM card, in a communication device of a motor vehicle, said chip card including a user identification for dialing into at least one mobile communication network; storing a device identification of a mobile phone in the communication device of the motor vehicle; establishing a mobile communication link between the mobile phone and the communication device of the motor vehicle using the user identification stored on the chip card if a predetermined activation action has been detected on the mobile phone and it has been determined that the device identification of the mobile phone is stored in the communication device of the motor vehicle. The invention furthermore relates to a communication system.Type: ApplicationFiled: October 13, 2015Publication date: November 9, 2017Applicant: AUDI AGInventor: David Alexander BADOUIN
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Publication number: 20170324855Abstract: A communication terminal, capable of making a voice call to a call destination designated in accordance with a call instruction, includes a memory and a processor that reads and executes instructions stored by the memory. The processor, when the call instruction is detected, performs voice call processing on the call destination and performs data transmission processing that transmits identifying information to an address associated with the call destination.Type: ApplicationFiled: July 25, 2017Publication date: November 9, 2017Applicant: FUJITSU LIMITEDInventor: Yasuo Matsushima
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Publication number: 20170324856Abstract: A cutoff system for a power tool or other device includes a receiver and a transmitter, the receiver being configured to electrically couple to a power source and to a power tool or other device, the transmitter is configured to transmit a communication signal to the receiver, and the receiver is further configured to transmit electrical power from the power source to the power tool or other device only when the receiver receives the communication signal from the transmitter.Type: ApplicationFiled: March 20, 2017Publication date: November 9, 2017Inventors: William MAWSON, Stephen V. WEIGMAN
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Publication number: 20170324857Abstract: The disclosure relates to systems, methods and devices for secure routing and recording of network data streams passing through a network switch. Specifically, the disclosure relates to systems, methods and devices for reversibly deconstructing networks' OSI L2/L3/L4/L7 in time and space, in the process of selectively recording network data streams for secure access.Type: ApplicationFiled: July 19, 2017Publication date: November 9, 2017Applicant: Proudlion IT Ltd.Inventors: Kyle Sanjay Goomansingh, Meera Sati CHATOORGOON, Mona Deowattee Goomansingh
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Publication number: 20170324858Abstract: An information processing method and apparatus in the field of mobile communications technologies is provided. In the method, a first terminal obtains, during a call with a second terminal by using voice information sent by the second terminal, to-be-obtained information and object information of an object to which the to-be-obtained information belongs. The first terminal determines at least one category to which the to-be-obtained information belongs and determines a group that is in any category of the at least one category and corresponding to the object to which the to-be-obtained information belongs. The first terminal searches information in the corresponding group in any category for target information associated with the object information and processes the target information with no manual searching being performed.Type: ApplicationFiled: July 30, 2015Publication date: November 9, 2017Applicant: Huawei Technologies Co., Ltd.Inventors: Wenmei Gao, Hao Jing, Yahui Wang, Xiaojuan Li, Hongrui Jiang, Xiyong Wang
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Publication number: 20170324859Abstract: An association logic that associates a non-text message type with specified information is established. The association logic includes at least identification of the non-text message type, allowing a message type in line with the association logic to be identified by the identification. A first message is monitored. A first identification corresponding to the first message is obtained by analysing the first message. It is detected, according to the first identification, whether the first message is of the message type in line with the association logic. It is determined that the first message supports display of the specified information when it is detected that the first message is of the message type in line with the association logic.Type: ApplicationFiled: July 21, 2017Publication date: November 9, 2017Inventors: Siyu Xiao, Xiaoyu Yu, Mengsha Zhou, Jiongchao Lin, Libin Ren, Yongjie Li, Yi Gao
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Publication number: 20170324860Abstract: Apparatus and methods are disclosed related to managing characteristics of a mobile device based upon capacitive detection of materials proximate the mobile device, a capacitive gesture system that can allow the same gestures be used in arbitrary locations within range of a mobile device. One such method includes receiving a first capacitive sensor measurement with a first capacitive sensor of the mobile device. The method further includes determining a value indicative of a material adjacent to the mobile device based on a correspondence between the first capacitive sensor measurement and stored values corresponding to different materials. The method further includes sending instructions to adjust a characteristic of the mobile device based on the determined value indicative of the material adjacent to the mobile device. In certain examples, gesture sensing can be performed using capacitive measurements from the capacitive sensors.Type: ApplicationFiled: June 26, 2017Publication date: November 9, 2017Applicant: Analog Devices, Inc.Inventor: ISAAC CHASE NOVET
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Publication number: 20170324861Abstract: A user device, such as a smart phone, may capture sensor data or interface with a wearable device, such as a smart watch, or another user device to capture sensor data related to the capture of multimedia content. The sensor data may relate to a user, other people, and/or an associated environment. The sensor data may be processed to detect notable events based on a sensor value having a value or being within a range of values associated with the notable event. When a notable event is detected, the multimedia content may be annotated or modified based on the notable event. For example, the multimedia content may be modified to identify the notable event and/or present sensor data captured in connection with the notable event. A user interface may be presented to enable a user to identify instances of notable events and exchange sensor data.Type: ApplicationFiled: July 24, 2017Publication date: November 9, 2017Inventors: Julian Ferdman, Kuo-Wei Tseng, Shawn Bramson, Margaret Barnes, Jean-Charles Gasche
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Publication number: 20170324862Abstract: In some implementations, a computing device may determine a location of the computing device. The computing device may have an associated first phone number. The computing device may determine that the location of the computing device is outside a geographic area in which a carrier associated with the first phone number provides service. The computing device may send a registration request to a local network indicating that the computing device is operating in an over the top mode. The computing device may originate an outgoing call from the computing device. The outgoing call appears to a called party to originate from a second phone number that is different from the first phone number.Type: ApplicationFiled: July 26, 2017Publication date: November 9, 2017Inventors: Shelby Seward, Robert F. Piscopo, JR.
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Publication number: 20170324863Abstract: In one aspect, a system for receiving communications while a user operates a motor vehicle is provided. The system may include (1) a Bluetooth interface configured to establish a connection to a Bluetooth device associated with the motor vehicle, (2) a wireless communication interface configured to receive a wireless communication from a remote device, and (3) a processor coupled to the wireless communication interface and the Bluetooth interface, and configured to: (a) determine the user is operating the motor vehicle based upon the connection to the Bluetooth device, and (b) suppress a notification of the user of receipt of the wireless communication while the user is operating the motor vehicle.Type: ApplicationFiled: July 26, 2017Publication date: November 9, 2017Inventor: Frankie Lockenour
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Publication number: 20170324864Abstract: An indication of a call from a first device to a second device is received. The indication includes making the call by a first user using the first device to a second user using the second device. User preferences of the second user receiving the call using the second device is determined. A mode based on the user preferences of the second user is determined. Responsive to determining the mode, a question to transmit to the first device is determined. The question is transmitted to the first device. A response to the question from the first device is received. Responsive to receiving a response to the question from the first device, an action the second device will take is determined based on the received response from the first device.Type: ApplicationFiled: July 27, 2017Publication date: November 9, 2017Inventors: Gregory J. Boss, Andrew R. Jones, Charles S. Lingafelt, Kevin C. McConnell, John E. Moore, JR.
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Publication number: 20170324865Abstract: A system is provided in which portable electronic devices may be provided to people for accessing services in mass quantities. Each portable electronic device, which may be a tablet, may be configured in advance with one or more service programs and an authentication process. The tablet may also include cellular data access and/or paired peripheral devices. Such pre-configuration may provide subsequent ease of use and/or guarantee compatibility with a provider's server. A device control module on the tablet may communicate with a device manager on a server to monitor progress of the service program. If data values associated with the service program, such as measurements and/or transferred content, fail to meet a threshold within a period of time, the device control module may implement an action on the device to encourage the user, such as triggering repetitive alerts, disabling cellular access, disabling system applications, and the like.Type: ApplicationFiled: May 2, 2017Publication date: November 9, 2017Inventors: William Van Wyck, Theresa Biasi, Kelly Jura, Michelle Stevens, Anuja Ketan
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Publication number: 20170324866Abstract: In a system for managing chat automation, the system includes: a processor; and a memory coupled to the processor, wherein the memory stores instructions that, when executed by the processor, cause the processor to: receive a signal indicating a communication is being initiated by an end user operating an end user device; receive information from the end user device regarding the communication; select a conversation path based on the information regarding the communication; invoke an automated chat resource for engaging in a chat communication session with the end user device, wherein the automated chat resource is configured to follow the conversation path during the chat communication session; monitor confidence levels of automated chat responses during the chat communication session; and redirect the chat communication session to a second conversation path in response to at least one of the confidence levels falling below a threshold level.Type: ApplicationFiled: June 9, 2016Publication date: November 9, 2017Inventors: Paul Segre, Eric Tamblyn, Herbert Willi Artur Ristock, Arnaud LeJeune, Richard McCrossan, Steve O'Donoghue
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Publication number: 20170324867Abstract: In a system for managing chat automation, the system includes: a processor; and a memory coupled to the processor, wherein the memory stores instructions that, when executed by the processor, cause the processor to: receive a request for interaction from an end user operating an end user device; receive information from the end user device regarding the interaction; select a first automated chat profile based on the information regarding the interaction; route the request to an automated chat resource associated with the first automated chat profile; monitor a chat communication session between the end user device and the automated chat resource; detect a trigger event during the monitoring of the chat communication; and transition the chat communication session to a contact center resource other than the automated chat resource in response to the detected trigger event.Type: ApplicationFiled: May 6, 2016Publication date: November 9, 2017Inventors: Eric Tamblyn, Herbert Willi Artur Ristock, Arnaud LeJeune, Richard McCrossan, Paul Segre, Steve O'Donoghue
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Publication number: 20170324868Abstract: In a system for managing chat automation, the system includes: a processor; and a memory coupled to the processor, wherein the memory stores instructions that, when executed by the processor, cause the processor to: receive a signal indicating a communication is being initiated by an end user operating an end user device; receive information from the end user device regarding the communication; select a conversation path based on the information regarding the communication; invoke an automated chat resource for engaging in a chat communication session with the end user device, wherein the automated chat resource is configured to follow the conversation path during the chat communication session; monitor confidence levels of automated chat responses during the chat communication session; and redirect the chat communication session to a second conversation path in response to at least one of the confidence levels falling below a threshold level.Type: ApplicationFiled: May 6, 2016Publication date: November 9, 2017Inventors: Eric Tamblyn, Herbert Willi Artur Ristock, Arnaud LeJeune, Richard McCrossan, Paul Segre, Steve O'Donoghue
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Publication number: 20170324869Abstract: The systems and methods are directed towards embodiments for implementing an interactive voice response (IVR) system with the voicemail system. The combination of the two systems would allow the recipient to listen to a recorded voicemail message and receive associated IVR commands that can be provided by the sender. The IVR commands allow the sender to generate customized IVR commands that provides different types of rich media based information (e.g., hyperlinks, video files, audio files) based on the sender input. Other systems and methods are also directed towards embedding active content (i.e. rich media based content) into documents.Type: ApplicationFiled: July 27, 2017Publication date: November 9, 2017Inventors: JOHN CRONIN, NEIL BALTHASER
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Publication number: 20170324870Abstract: A method and device for controlling call forwarding are provided. In the method for controlling call forwarding, a call request is received, where the call request is sent when a second terminal takes a first terminal as a call forwarding destination; whether the first terminal permits reception of the call request forwarded from the second terminal or not is judged; and under a condition that a judgment result is that the first terminal does not permit the reception of the call request forwarded from the second terminal, the call request is denied.Type: ApplicationFiled: May 29, 2015Publication date: November 9, 2017Inventors: Wei CAO, Yuna ZHU
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Publication number: 20170324871Abstract: Systems and methods are described herein for providing multiple, different types of information for mobile devices and associated users to requesting systems, such as customer service systems provided by telecommunications carriers. The systems and methods may generate a single API that, when called by a requesting system (e.g., via a request transmitted by the requesting system that includes subscriber or device information), provides data collected from multiple, disparate data sources back to the requesting system via the single API.Type: ApplicationFiled: March 30, 2017Publication date: November 9, 2017Inventors: Jonathan Soini, Timothy Shelton
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Publication number: 20170324872Abstract: Telecommunication services systems and methods are disclosed. The telecommunication services systems and methods preferably enable a buyer to certify and activate a used wireless telecommunications device. The systems and methods may also be employed to provide the buyer with specialized pricing options and other customized services.Type: ApplicationFiled: July 19, 2017Publication date: November 9, 2017Inventors: Michael Walden, David A. Steinberg
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Publication number: 20170324873Abstract: A technique that guarantees update of a program of a finisher unit while preventing a malfunction thereof from being caused by erroneous attachment thereof to a printing apparatus. Hardware identification information is acquired from the finisher unit. When it is determined based on the acquired hardware identification information that the finisher unit is compatible with a program of the apparatus, program identification information is acquired from the optional unit, for determining based thereon whether a program of the finisher unit program is associated with the program of the printing apparatus. If the programs are associated with each other, the versions there are compared. If the versions are not compatible, the program of the finisher unit is updated to a version compatible with the version of the program of the printing apparatus.Type: ApplicationFiled: July 26, 2017Publication date: November 9, 2017Inventor: Takumi Michishita
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Publication number: 20170324874Abstract: According to an image forming apparatus of one embodiment, a business-type-based word database classifies and stores words for each business type. A business-type-based template database stores business-type-based templates in which plural icons to respectively invoke plural functions previously set for each business type are grouped. A word extraction unit extracts a word by analyzing character information included in print data. A coincidence number count unit compares the extracted word with the words stored in the business-type-based word database, and counts a coincidence number in a comparison result for each business type. A business type determination unit determines a business type of a user transmitting the print data based on the coincidence number. A template acquisition unit acquires a template relating to the determined business type of the user from the business-type-based template database. A display unit displays the acquired template on a screen.Type: ApplicationFiled: July 26, 2017Publication date: November 9, 2017Inventor: Motoki Ii
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Publication number: 20170324875Abstract: Disclosed is an image forming apparatus, including: an input unit that inputs an original data; an image forming unit that forms an image on a recording sheet in accordance with the original data; an operation panel that comprises a display unit and an operating unit and that receives an operation for entering a job for forming the image on the recording sheet by using the image forming unit; a display control unit that displays one or more types of window on the display unit of the operation panel; and a conference information obtaining unit that obtains conference information of a conference held in a conference room which is placed near the image forming apparatus, from a predetermined conference management server that manages the conference information of the conference, wherein the display control unit displays the conference information on the display unit from the conference management server.Type: ApplicationFiled: April 20, 2017Publication date: November 9, 2017Applicant: Konica Minolta, Inc.Inventors: Hideaki SHIMIZU, Tohru FUJIWARA, Kazuhisa KISHIMOTO, Katsutoshi SAWADA
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Publication number: 20170324876Abstract: An information processing apparatus includes a controller. The controller changes, in accordance with an order in which images related to devices that have been identified are linked to each other, an order of priority in which one or plural cooperative functions that use functions of the devices are displayed.Type: ApplicationFiled: November 8, 2016Publication date: November 9, 2017Applicant: FUJI XEROX CO., LTD.Inventor: Kengo TOKUCHI