Patents Issued in April 19, 2018
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Publication number: 20180108021Abstract: An attendance system includes a central computer system in communication with a ticket management computer system and a customer management computer system. The attendance system additionally includes a plurality of mobile electronic devices in communication with the central computer system. The central computer system stores ticket information pertaining to tickets of one or more customers, which is received from the ticket management computer system. The ticket information includes location assignment information and usage information for respective tickets. Respective mobile electronic devices receive the ticket information from the central computer system, and display the ticket information in a consolidated manner.Type: ApplicationFiled: October 16, 2017Publication date: April 19, 2018Applicant: Palace Sports & Entertainment, Inc.Inventor: Christopher Pittenturf
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Publication number: 20180108022Abstract: Determining next actions for resolution of a plurality of problem tickets is provided. A set of quantitative metrics corresponding to the plurality of problem tickets is identified. A set of qualitative indicators corresponding to the plurality of problem tickets is identified. Each of the plurality of problem tickets contains textual descriptions of respective problems. The plurality of problem tickets is prioritized based on the set of quantitative metrics and the set of qualitative indicators. A next action to be taken is determined for each of the plurality of problem tickets based on the set of quantitative metrics and the set of qualitative indicators.Type: ApplicationFiled: October 14, 2016Publication date: April 19, 2018Inventors: Deborah H. Bandera, Denise A. Bell, Alex D. Little, Billy B. York
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GRAPHICAL USER INTERFACE (GUI) WITHIN CRM SOLUTION ENABLING USER-DEFINED RULES FOR CONNECTED DEVICES
Publication number: 20180108023Abstract: A computer-implemented method includes the step of providing a graphical user interface (GUI) that is accessible by users within a customer relationship management (CRM) solution. The GUI enables the users to define rules with each rule including one or more conditions and one or more associated actions to be taken upon the meeting of the one or more conditions. The method further includes receiving from a user via the GUI one or more user-defined rules; storing in non-transitory computer readable medium each received user-defined rule for later retrieval and processing; electronically receiving geospatial data acquired by a plurality of connected devices; identifying stored rules applicable to the received data; retrieving the identified rules; applying the rules to the received data; and taking the one or more actions of each retrieved rule upon the one or more conditions of the retrieved rule being met based on the received data.Type: ApplicationFiled: October 13, 2017Publication date: April 19, 2018Inventors: John Brian Stewart, Benjamin Louis Brantly, Brian Kenneth Hubbard, Alexander Levi Daniels, Justine Lee Horitski, Michael Christopher Brown, Abraham Javier Reyes -
Publication number: 20180108024Abstract: An identity system for the Internet of Things (IOT) that enables users and machines to identify, authenticate and interact with items/goods without relying on a third-party-controlled authentication service. The system includes tags having alphanumeric values and coupled to items/goods and an open registry database and ledger where digital records associated with the items/goods is able to be stored. The open registry enables public access to the items/goods and data combined with item registration anonymity.Type: ApplicationFiled: October 16, 2017Publication date: April 19, 2018Inventors: Maurizio Greco, Samantha Radocchia, David Aho, Ryan Orr
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Publication number: 20180108025Abstract: A method for obtaining sentiment in electronic media postings includes a media stream parser unit monitoring electronic media postings present on an electronic communication network, displaying a selected electronic media posting on a display device of a client computing device, receiving an indication from a pointing device connected to the client computing device of an entity identifier within content of the selected electronic media posting, analyzing the content of the electronic media posting to identify a sentiment expression in the content, a sentiment analysis unit applying ranking rules to determine a sentiment ranking for the sentiment expression, and providing the sentiment ranking to the display device upon receiving the indication. A system to implement the method and a non-transitory computer-readable medium are also disclosed.Type: ApplicationFiled: October 19, 2016Publication date: April 19, 2018Inventors: Nisheeth Agarwal, Naresh Gupta Maddi
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Publication number: 20180108026Abstract: Provided is a customer management system. The system includes a customer computing device for accessing and receiving data produced by the system and a server located at a service provider, the server, wherein the server coupled to the customer computing device. The server is programmed to receive from the customer computing device customer preferences and automatically store the customer preferences, and to receive from the customer computing device shopping lists over time and automatically store the shopping lists. The server may automatically generate a customer history in response to retrieving and processing the stored customer preferences and the stored shopping lists and may be programmed to receive from the customer computing device a request for a virtual expert.Type: ApplicationFiled: October 13, 2017Publication date: April 19, 2018Inventors: Bruce Walter Wilkinson, Todd Mattingly, John J. O'Brien, V
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Publication number: 20180108027Abstract: Described herein are frameworks and methodologies configured to enable pre-auction data collection and selective sharing of intelligence data, which in some embodiments finds application in the context of sale of live animals. Embodiments described herein by reference to a computer platform that provides functionality to enable management of item profiles (including item profiles for animals) in the context of collecting and providing pre-sale intelligence for vendors.Type: ApplicationFiled: October 19, 2016Publication date: April 19, 2018Inventors: Jack Michael Ernest Halford, Christopher James King
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Publication number: 20180108028Abstract: Identifying availability of a user and prompting the user about a survey that is due to be completed. The identification of availability is based on defined behavior patterns of the user. The survey is split into small components and provided to the user via multiple messaging applications.Type: ApplicationFiled: December 14, 2017Publication date: April 19, 2018Inventors: Omkar Nath Bag, Saraswathi S. Perumalla
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Publication number: 20180108029Abstract: Techniques are disclosed for identifying, assessing, and presenting differences between segments of customers. The techniques identify differences in categorical features of the customers in two segments. The techniques use observed data to identify differences in a categorical feature. The techniques then assess whether the observed difference is a real difference applicable to the entire customer population or the result of random chance. The categorical features with the most significant differences (i.e., unlikely due to random chance) are presented, for example, to allow a marketer to easily appreciate the most significant segment differences. Certain techniques account for segment overlap (i.e., customers being in both segments) in assessing whether differences are due to random chance. Certain techniques limit the presented categorical features to account for common knowledge and/or false testing issues.Type: ApplicationFiled: October 18, 2016Publication date: April 19, 2018Inventors: Ritwik SINHA, Shiv Kumar SAINI, Trevor PAULSEN, Mike RIMER
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Publication number: 20180108030Abstract: A data label distribution system including a search server, a distribution server, and at least one client terminal. The client terminal communicates with the distribution server. The client terminal receives a search term input by a user. The distribution server receives the search term from the client terminal and distribute the data label to the client terminal according to the search term. The search server receives the search term, and returns the search result to the client terminal according to the search term. The client terminal display both the data label and the search result concurrently. The technical solutions of the present disclosure increase the probability that the data labels, such as coupons or red-envelopes, are collected and used by the user, thereby improving the active degree of the user of the platform or website of which the user visits or has an account.Type: ApplicationFiled: October 12, 2017Publication date: April 19, 2018Inventors: Wanli Sun, Xianhui Wei
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Publication number: 20180108031Abstract: A method of making a payment and loyalty transaction for goods and/or services being purchased by a consumer from a merchant, the method being executed by one or more processors of a mobile computer device in communication with data storage, a display and input devices.Type: ApplicationFiled: October 13, 2017Publication date: April 19, 2018Inventors: Richard John Jones, Mike Rowe, Raphael Mueller, Selvavinayagam Aravinthan
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Publication number: 20180108032Abstract: A system receives a marketing campaign from an advertiser. The marketing campaign identifies tasks to be performed by users on social networks. The system provides a cellular message to each of the plurality of cellular devices. The system retrieves a plurality of activities performed by each of the users of the plurality of cellular devices at each of the one or more social networks. The system identifies, for a user of the users, that the user performed activities responsive to receiving the cellular message identifying the advertiser. The system determines that the activities match the tasks included in the marketing campaign. The system then provides, to the cellular device of the user via at least one of the one or more social networks, a notification identifying the advertiser in response to determining that the one or more activities match the one or more tasks included in the marketing campaign.Type: ApplicationFiled: May 26, 2017Publication date: April 19, 2018Inventors: Leon Samuel, Jon Thies, Karl J. Montemayor
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Publication number: 20180108033Abstract: Provided is a content scheduling method performed by a content scheduling apparatus for a plurality of content reproducing apparatuses located at different geographical locations. The method comprises obtaining a total play count of target content, determining a plurality of weight values of the target content, each weight value of the plurality of weight values indicating a preference for the target content with respect to each content reproduction apparatus of the plurality of content reproduction apparatuses, wherein the plurality of weight values are different for at least some of the plurality of content reproduction apparatuses, generating a linear programming model based on the total play count and the plurality of weight values and determining, via a processor, a play count of the target content in each time slot of a plurality of time slots for the each content reproduction apparatus based on the linear programming model.Type: ApplicationFiled: October 17, 2017Publication date: April 19, 2018Applicant: SAMSUNG SDS CO., LTD.Inventors: Young Hyun CHOI, Hyun Jung YU, Hyun Chul KIM, Min Sik CHU, Ji Hoon KANG, A Hyang HAN
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Publication number: 20180108034Abstract: Methods and systems are disclosed to monitor a media device via a universal serial bus (“USB”) port. An example method includes obtaining a voltage output by a UBS port of the media device and determining if the voltage exceeds a threshold. If the voltage exceeds the threshold, the example method includes determining the media device is in an on state. If the voltage does not exceed the threshold, the example method includes determining the media device is in an off state.Type: ApplicationFiled: October 20, 2017Publication date: April 19, 2018Inventors: Mark Cave, Joseph Volpatti
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Publication number: 20180108035Abstract: A system and method are provided for grouping customers from a pool of customers of a financial institution to subsequently receive advertisements.Type: ApplicationFiled: October 13, 2017Publication date: April 19, 2018Inventor: Rakesh Tiwari
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Publication number: 20180108036Abstract: An embodiment may involve receiving, from one or more server devices, representations of past amounts spent on paid search engine listings for a web site and representations of paid search conversions involving the web site that are attributable to the paid search engine listings. The embodiment may also involve receiving representations of past amounts spent on the display promotions for the web site and representations of display conversions involving the web site. The embodiment may also involve receiving a request for a graphical representation of the cross-channel performance of the web site with respect to conversions. In response to receiving the request for the graphical representation of the cross-channel performance of the web site, the computing system may transmit the graphical representation of the cross-channel performance of the web site.Type: ApplicationFiled: October 13, 2017Publication date: April 19, 2018Inventors: Brent Laufenberg, Justin Dougherty, Andrea McLeod, Michael Thone, Justin Garvin, Lawrence Fisher, Jonathon Morris
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Publication number: 20180108037Abstract: A method for identifying bundled software and an apparatus therefor. The method comprises: detecting a user interface for software installation; acquiring text information on the user interface; determining whether bundled software exists; and, based upon the determination, extracting the name and amount of bundled software from the text information and prompting the name and the amount of the bundled software. The embodiments may identify bundled software before installing software and avoid starting the bundled software process, having the effect of anti-bundling on the bundled software in advance. By extracting the name of the bundled software, acquiring the amount of bundled software, and prompting the name and amount of the bundled software, a user is able to determine whether to install the bundled software according to his or her requirements, thereby improving the autonomous right of selection of the user in the process of installing software.Type: ApplicationFiled: December 19, 2017Publication date: April 19, 2018Inventors: Yunpeng PENG, Ling GUO
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Publication number: 20180108038Abstract: A system and method for replacing a component of footwear. The system and method may involve manufacturing the footwear, and providing registration information on the footwear or a container for the footwear, or both. The registration information may enable a consumer to connect to a server assessable interface and collection of information from the consumer with respect to a type of footwear purchased. The consumer may be provided a replacement component that is substantially similar to a component initially provided at the time of manufacture.Type: ApplicationFiled: October 10, 2017Publication date: April 19, 2018Inventors: Greg Glover, Aaron Shedd
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Publication number: 20180108039Abstract: Systems and methods are disclosed which may allow a user having a mobile device to check in to a location using a packet sequence that includes information for identifying the location transmitted by one or more Bluetooth® Low Energy (BLE) beacons at or near the location. The user may be able to store packet sequences for various locations that may allow the user to automatically check into these locations using the store packet sequences.Type: ApplicationFiled: October 23, 2017Publication date: April 19, 2018Inventors: Joshua BLEECHER SNYDER, Max Edward METRAL
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Publication number: 20180108040Abstract: Technologies are generally described for a media content provision scheme. In some examples, a method to provide audience-centric content may include identifying a targeted user from among one or more users proximate to an electronic device based, at least in part, on information regarding previous media selections by each of the one or more users; and providing the one or more users with media content directed to the targeted user.Type: ApplicationFiled: December 15, 2017Publication date: April 19, 2018Applicant: Empire Technology Development LLCInventors: Seungil Kim, Youngil Ko
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Publication number: 20180108041Abstract: A content scheduling method is provided. The content scheduling method, which is performed by a content scheduling apparatus, comprises acquiring a total play count of target content, determining a plurality of weight values of the target content with respect to a plurality of time slots, each weight value of the plurality of weight values indicating a first preference for the target content with respect to each time slot of the plurality of time slots, generating a linear programming model using the acquired total play count and the plurality of weight values and determining, via a processor, a play count of the target content in the each time slot of the plurality of time slots based on the linear programming model.Type: ApplicationFiled: October 17, 2017Publication date: April 19, 2018Applicant: SAMSUNG SDS CO., LTD.Inventors: Ji Hoon KANG, Young Hyun CHOI, A Hyang HAN, Min Sik CHU
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Publication number: 20180108042Abstract: Disclosed are various embodiments of custom side fairing covers and methods for using such covers.Type: ApplicationFiled: December 18, 2017Publication date: April 19, 2018Inventor: Todd BENSON
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Publication number: 20180108043Abstract: Systems and methods for using wireless beacons in point of purchase (“POP”) displays to facilitate the delivery of consumer oriented content to mobile devices is disclosed. Wireless beacons may be used to broadcast wireless signals from POP displays, where the wireless signals include data packets with unique identifiers for the wireless beacons. The wireless signals may be received by mobile devices. A remote server may communicate with the mobile device and provide the mobile device with up-to-date content associated with the POP displays. A geographic location of the mobile device may be assessed and used to determine if the mobile device is at an acceptable location for displaying the up-to-date content.Type: ApplicationFiled: October 5, 2017Publication date: April 19, 2018Inventors: Charles Walden, Erik Andrew McMillan, Gary Overhultz, Robert Frankel, Kevin Stambaugh
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Publication number: 20180108044Abstract: Systems and methods for using wireless beacons in point of purchase (“POP”) displays to facilitate the delivery of consumer oriented content to mobile devices is disclosed. Wireless beacons may be used to broadcast wireless signals from POP displays, where the wireless signals include data packets with unique identifiers for the wireless beacons. The wireless signals may be received by mobile devices. A remote server may communicate with the mobile device and provide the mobile device with up-to-date content associated with the POP displays. Data packets broadcast by the wireless beacons may also include assessed state information for the POP displays.Type: ApplicationFiled: October 5, 2017Publication date: April 19, 2018Inventors: Charles Walden, Erik Andrew McMillan, Gary Overhultz, Robert Frankel, Kevin Stambaugh
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Publication number: 20180108045Abstract: A combination of two or more offers may be selected from a plurality of offers to be served to potential respondents, in a method performed using one or more processors in a computing system. The method of selecting may comprises receiving a request for a selection of a combination of two or more offers from the sets of offers; in response to the request: performing a series of selection operations each resulting in the selection of one offer to be included in the combination, each selection operation being carried out according to a respective model including one or more variables. The variables of the model for the second and any subsequent selection operation may include at least one selected offer from a previous selection operation. A signal identifying the selected offers may be output to cause the combination of the selected offers to be served to a respondent.Type: ApplicationFiled: October 17, 2016Publication date: April 19, 2018Inventors: Tomer RAM, Moshe HADAD, Ofir VENTURA
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Publication number: 20180108046Abstract: Systems and methods for targeted advertising to specific consumers are disclosed. A system may include a memory storing instructions and at least one processor configured to execute the instruction to: receive, over a network, client-provided data from a client device; identify at least one consumer by comparing the client-provided data against consumer data recorded in an electronic consumer database; obtain at least one unique consumer identifier for the identified at least one consumer, the at least one unique consumer identifier not including personal identifiable information; generate a target audience pool based on the at least one unique consumer identifier; and deliver, over a network, the target audience pool to the client device to facilitate targeted advertising to specific consumers.Type: ApplicationFiled: October 17, 2017Publication date: April 19, 2018Applicant: Merkle, Inc.Inventors: Peter Randazzo, John Gajewski, John Lee, Nicholas Illobre, Dionisio Espinal, Gerald Matthew Bavaro, David Michael Yonchak, Kelly Renee Leger
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Publication number: 20180108047Abstract: The disclosed tools include enhanced and flexible tools to enable users who may be business competitors to share non-generic data in a substantially generic and in a substantially equitable manner. The resulting incentive to more freely share data between competitors will benefit users such as brand owners and enhance content delivered to their end users based on shared data.Type: ApplicationFiled: December 18, 2017Publication date: April 19, 2018Inventor: Brian Roundtree
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Publication number: 20180108048Abstract: A method for recommending contents executed by a contents recommendation server is provided. The method includes: determining first recommendation contents based on first type information of a first user acquired at a first time point and a contents recommendation model; transmitting the first recommendation contents to a contents recommendation terminal and receiving feedback information of the first user exposed to the first recommendation contents from the contents recommendation terminal; updating the contents recommendation model by applying the feedback information to the contents recommendation model; determining second recommendation contents based on second type information of a second user acquired at a second time point and the updated contents recommendation model, the second time point being after the first time point; and transmitting the second recommendation contents to the contents recommendation terminal.Type: ApplicationFiled: September 20, 2017Publication date: April 19, 2018Applicant: SAMSUNG SDS CO., LTD.Inventors: Seung Hyun YOON, A Na LEE
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Publication number: 20180108049Abstract: The present disclosure describes a system that attempts to reconcile diverse goals and re-cast the goals into something that is quantifiable and optimizable. One way to reconcile diverse goals is by converting these “constraints”—with the huge problems of feasibility—into errors that can be minimized. This disclosure also presents solutions for rate constraints which previously have not been dealt with. The resulting system enables advertisers to dynamically adjust their campaign based on the needs of the moment. Such a system can have advantages in terms of controllability, smoothness, as well as avoiding hard stop conditions that plague the constraint-based approach. In order to achieve this result, solutions are presented for problems of pacing, viewability prediction, and most particularly, error minimization.Type: ApplicationFiled: October 13, 2017Publication date: April 19, 2018Inventors: Brendan Kitts, Garrett James Badeau, Michael Krishnan, Yongbo Zeng, Ishadulta Yadav, Ruofeng Chen, Andrew George Potter, Liang Wei, Ethan James Thornburg, Sergey Tolkachov
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Publication number: 20180108050Abstract: An ad processor evaluates bid functions that are based on concepts that might be generated from interpretations of natural language expressions. Ad buyers provide the functions with corresponding ads to ad processors. Bid functions are further based on the values of semantic information referenced by expressions. Bid functions are further based on environmental information. Ad buyers are able to modify bid functions. Ads may be provided in the form of questions, and may be indicated by an identifying sound. Upon finding no expression concepts within a bid function, the set of expression concepts is expanded according to strengths of connections between concepts in a concept graph.Type: ApplicationFiled: October 14, 2016Publication date: April 19, 2018Applicant: SoundHound, Inc.Inventors: Scott Halstvedt, Keyvan Mohajer
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Publication number: 20180108051Abstract: The present invention is a method of mass production of signs that begins with random generation of three linked unique identification codes. A generic sign template with preselected areas for inserting the three linked unique identification codes is generated. A computer ghostscript is used to inline the three linked unique identification codes to represent them as simple shapes thereby reducing the file size of the three linked unique identification codes such that the three linked unique identification codes are now adapted to be printed as mass producible images. A PDF file of the sign graphics is created to then print on the sign and a unique validation code is covered such that it is only readable by a purchaser of the sign. The present invention is also a method of advertising a good for sale where there is a physical sign having printed thereon a website address, a unique indicia, a unique web identification code and a unique validation code readable only by a sign purchaser.Type: ApplicationFiled: October 6, 2017Publication date: April 19, 2018Inventors: Martin Walter Rygiel, Leszek Wojcianiec, Earnest Lukasz Surudo
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Publication number: 20180108052Abstract: Systems and methods are described herein for resolving advertisement placement conflicts. Specifically, a number of parameters may be entered into a system in order to distribute advertisements into advertisement slots. In many instances, a combination of these parameters causes a conflict in the system where all the parameters cannot be applied in order to place advertisements into advertisement slots. The conflict may be resolved by using an advertisement assignment model to determine which parameters may be relaxed in order to arrive at an optimal solution that violates a smallest number of parameters having the least priority. When such a solution is found, the advertisement assignment model may be modified and advertisements may be placed into advertisement slots based on the modified advertisement assignment model.Type: ApplicationFiled: December 14, 2016Publication date: April 19, 2018Inventor: Samuel Meyer
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Publication number: 20180108053Abstract: The present disclosure relates to a computer system, computer program product and computer implemented method for automatically calculating translation costs based upon translation memory analysis. This involves receiving an original document and a source-target language pair, comparing the original document with previously translated text or the translation memory database corresponding to the source-target language pair and computing a modified word count reflecting the degree of overlap between the original document and the previously translated text based on the comparison. Further, a per word translation rate corresponding to the source-target language pair is identified in a viewable database and a modified translation cost is calculated from the per translation rate and the modified word count.Type: ApplicationFiled: March 24, 2016Publication date: April 19, 2018Applicant: RWS TRANSLATIONS LTDInventors: Neil Thomas SIMPKIN, Charles Edward SITCH, Hugh Alexander BIERRUM, Sasmita RAY, Senthil Kumar SARANGAPANI, John Wilfred SELVARAJ, Benjamin Leslie COOMBES, Ben John CURLEY, Justin Ryan SIMPSON
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Publication number: 20180108054Abstract: This disclosure relates to system, method, and computer program for providing a wish-list user interface within a web browser, for tracking “fully-stacked prices” for items in the wish list, and for alerting users to a drop in a fully-stacked price of an item in the wish list. A browser extension provides a wish list user interface within a user's web browser. Via the user interface, a user is able to add products from different merchant websites to the wish list. As each item is added to the wish list, an initial multifactor-based price (i.e., the fully-stacked price) is calculated for the item. While an item remains in the wish list, a backend server continues to track the multifactor-based price for the item. In response to detecting a drop in a multifactor-based price for an item in the wish list, the browser extension alerts the user to the price drop.Type: ApplicationFiled: October 12, 2017Publication date: April 19, 2018Inventors: Serge Doubinski, Diana Chen, Andrey Vyrvich
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Publication number: 20180108055Abstract: A networked system used to implement online transactions and communication between users. The users are account holders at banks located in a plurality of countries. The banks are connected to a computing system, which may be configured to implement a number of different transactions between users.Type: ApplicationFiled: October 17, 2016Publication date: April 19, 2018Inventor: Crispen Chikuvadze
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Publication number: 20180108056Abstract: A networked system used to implement online transactions and communication between users. The users are account holders at banks located in a plurality of countries. The banks are connected to a computing system, which may be configured to implement a number of different transactions between users.Type: ApplicationFiled: October 17, 2016Publication date: April 19, 2018Inventor: Crispen Chikuvadze
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Publication number: 20180108057Abstract: Systems, methods, and other embodiments associated with performing multiple periodic meter data evaluations during a billing cycle are described. In one embodiment, a method includes performing a plurality of meter data evaluations at periodic intervals during a billing cycle for consumption of a resource by a user having a prepaid account for the resource. The example method may also include for a meter data evaluation, obtain meter data from a meter. The meter data is indicative of a consumption measurement during a first timespan. The example method may also include executing a charge calculation function upon the consumption measurement to generate a charge amount for the first timespan. The charge amount is deducted from a credit balance within the prepaid account to create a first temporary billing segment indicative of a current balance of the prepaid account. A shutoff command is created if the current balance is below a threshold.Type: ApplicationFiled: April 4, 2017Publication date: April 19, 2018Inventor: Hung NGUYEN
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Publication number: 20180108058Abstract: A visual discovery tool for automotive manufacturing with network encryption, data conditioning, and prediction can include an extraction device configured to receive data records from application-specific file source databases. The tool can further include a vehicle alert database that receives the vehicle records from the plurality of extraction databases. The visual discovery tool can include at least one hardware processor in communication with the extraction device and the vehicle alert database. The tool can be configured to selectively restrict access to an interactive display based on whether a client device receives authorization credentials.Type: ApplicationFiled: October 17, 2017Publication date: April 19, 2018Inventors: Jeffrey Stuart Cotton, Boyd Hodson Warner, Tom Andrew Walls, Levko Zhuravchak, Dan Christian Milius, Jeff Keith Faulkner, Mike Phillip Dullea
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Publication number: 20180108059Abstract: A first-party vendor provides a licensed first-party service on one or more electronic devices, the first-party service associated with a licensed third-party service provided by a third-party vendor on the electronic devices. When a customer purchases a first-party license for the first-party service, the customer may automatically be issued a third-party license that aligns with the first-party license. Furthermore, distribution and activation of the third-party license may be concealed from the customer.Type: ApplicationFiled: October 17, 2016Publication date: April 19, 2018Applicant: BlackBerry LimitedInventors: Andrew Christopher SMITH, Richard Eric NICOLAISEN
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Publication number: 20180108060Abstract: The present disclosure provides a system and method for analyzing customer communications to provide better customer service including generating customer related data from communications of a customer by at least one sensing device located in a venue, transmitting the generated customer related data to an analysis engine, determining based on an analysis of the customer related data a customer experience, identifying at least one suggestion to provide better customer service including the identification of a representative of the venue that the analysis engine has determined can assist the customer, and receiving the at least one suggestion including an indication that the representative should assist the customer from the analysis engine by a computing device associated with the representative of the venue.Type: ApplicationFiled: December 18, 2017Publication date: April 19, 2018Inventors: Marco A. Deluca, Timothy M. Francis, Leho Nigul, Brian W. Thomson
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Publication number: 20180108061Abstract: Provided is a customer interface system. The system includes a customer computing device and a server. The server may be programmed to receive from the customer computing device customer preferences and automatically store the customer preferences and to automatically generate and transmit to the customer computing device for display a scalable shopping preference interface associated with the customer preferences, wherein the scalable shopping preference interface comprises a sliding scale indicating a level of courier involvement. The system is programmed to receive from the customer computing device a signal from the scalable shopping preference interface a signal indicating selection of the level of courier involvement and store selection of courier involvement with the customer preferences and receive from the customer computing device a shopping list and automatically store the shopping list, wherein the shopping list is created in response to right clicking on a product from a web page.Type: ApplicationFiled: October 13, 2017Publication date: April 19, 2018Inventors: Brian Gerard McHale, Bruce Walter Wilkinson, Todd Mattingly, Anton Valkov, John J. O'Brien, V
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Publication number: 20180108062Abstract: Provided is a courier management system. The system includes a customer computing device for accessing and receiving data produced by the system and a server located at a service provider, the server coupled to the customer computing device. The server may be programmed to store customer preferences, generate and transmit a scalable shopping preference interface to allow a customer to select a level of courier involvement, automatically generate order instructions in response to accessing and processing the customer preferences and the level of courier involvement after receiving a shopping list. Automatically generating order instructions may include selecting a substitute or alternative product to complete the shopping list in response to automatically determining a requested product is out of stock.Type: ApplicationFiled: October 13, 2017Publication date: April 19, 2018Inventors: Brian G. McHale, Bruce W. Wilkinson, Todd D. Mattingly, Anton Valkov, Donald R. High, John J. O'Brien, Sai Phaneendra Sri Harsha Viswanath Putcha, Balaraman Kirthigaivasan
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Publication number: 20180108063Abstract: Provided are systems for managing information of the content stored in a container. The system comprises a container, a scannable code disposed on the container, a smart device comprising a camera, processor, a memory and a display. A library of algorithms is tangibly stored in the memory. These algorithms comprise processor-executable instructions to obtain the information of the content in the container via the scannable code and enable user to input information of the content in the container to the scannable code. Also provided is a user-implemented method for notifying an individual about an expiration date of a foodstuff in which an expiration date is inputted and associated with the scannable code and a reminder notification is generated and displayed when the date is reached.Type: ApplicationFiled: October 13, 2016Publication date: April 19, 2018Inventor: Kwei Meng Yap
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Publication number: 20180108064Abstract: A method for real- time video processing to find and display independent content, such as related social media content, related videos, and related images for an object or services, to facilitate purchasing decisions for an object or services. The system and method allows a user to utilize a camera of a computing device to scan an object or text associated with a product or service, in real time, to find related social content, related videos, and related images pertaining to the object and presents the independent content on a user interface for review by the user.Type: ApplicationFiled: October 17, 2017Publication date: April 19, 2018Inventor: Jamie Daniel Braxton
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Publication number: 20180108065Abstract: A method of projecting a likeness of an item onto a surface is disclosed. A determination that a user is interested in an item is made. A schematic corresponding to the item is identified based on information about the item. The user is provided with an option to project a likeness of the item onto a surface. Based on an accepting of the option by the user, a device of the user is instructed to project the likeness of the item onto the surface based on the schematic.Type: ApplicationFiled: December 19, 2017Publication date: April 19, 2018Inventor: Kamal Zamer
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Publication number: 20180108066Abstract: Systems, methods, and computer program products for identifying a relevant candidate product in an electronic marketplace. Embodiments perform a visual similarity comparison between candidate product image visual content and input query image visual content, process formal and informal natural language user inputs, and coordinate aggregated past user interactions with the marketplace stored in a knowledge graph. Visually similar items and their corresponding product categories, aspects, and aspect values can determine suggested candidate products without discernible delay during a multi-turn user dialog. The user can then refine the search for the most relevant items available for purchase by providing responses to machine-generated prompts that are based on the initial search results from visual, voice, and/or text inputs. An intelligent online personal assistant can thus guide a user to the most relevant candidate product more efficiently than existing search tools.Type: ApplicationFiled: October 16, 2016Publication date: April 19, 2018Applicant: eBay Inc.Inventors: Ajinkya Gorakhnath Kale, Fan Yang, Qiaosong Wang, Mohammadhadi Kiapour, Robinson Piramuthu
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Publication number: 20180108067Abstract: A social media book exchange platform, system and method, for an electronic device comprises a server for reading medium and storing user information and book lists within the platform to provide a book swapping and selling website. A book swapping and selling app operable with the platform and book swapping and selling website may also be provided. Registration capability is provided so that a user can register to set-up a user account and login for use of website as a registered user. The website includes preferences for entering books the user is selling and searching for within the website. Geographical input selection is provided prompting the user to select geographical radii wherein the book is posted for sale or swap within the website. A match alert is provided that notifies the user when there is a match of the book being sold or swapped and the book being searched.Type: ApplicationFiled: March 11, 2016Publication date: April 19, 2018Inventor: Christopher Taylor Scott Domey
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Publication number: 20180108068Abstract: An approach is provided that captures a digital image of an object, such as a piece of home improvement hardware, that has any number of facets. From the captured digital image, the approach determines an actual size the object's facets, and further identifies any number of hardware tools that can be used to manipulate the hardware object based in part on the actual size of the object's facets.Type: ApplicationFiled: October 13, 2016Publication date: April 19, 2018Inventors: Charles E. Beller, Benjamin L. Johnson
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Publication number: 20180108069Abstract: Methods, apparatus, computer applications, and systems are provided for enabling identification of content to be compiled into a shopping application at a user device. In one embodiment, a general layout for a number of content modules to be displayed and identifying information for content to be inserted are provided from a network server to a user device, the user device then calls the appropriate content and utilizes the layout to generate a page for display to the user natively. One specific variant, activity and profile data collected at the user device via a separate application may be stored at the network and used to select content by the server.Type: ApplicationFiled: July 31, 2017Publication date: April 19, 2018Inventors: Jeremy Zedell, Murtaza Nemat Ali, Ben Finnigan, Mary Lawyer
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Publication number: 20180108070Abstract: To improve user interaction with a venue, a venue management system is associated with the venue and maintains information associated with users and with vendors associated with the venue. The venue management system receives orders for products or services from users and communicates the received orders to vendors associated with the venue to be fulfilled. The venue management system dynamically modifies communication of orders to various vendors associated with the venue for fulfillment to expedite order fulfillment. To modify communication of orders to vendors, the venue management system accounts for times for different vendors to fulfill orders, delivery times from vendors to users, resources used to fulfill orders by various vendors, and distances between various vendors and users placing orders.Type: ApplicationFiled: October 14, 2016Publication date: April 19, 2018Inventors: Matt Thompson, John M. Paul