Abstract: Methods and systems for communicating active voice calls within a system that supports messaging functions between a plurality of accounts are disclosed. Active voice calls are identified between a call participant and a first account of a messaging system. A call object is generated for the active voice call having a data structure including call information about the active voice call. A message is received from the first account, the message associated with the active voice call. An object container is generated including the call object and the received message from the first account. The call object, including the message associated with the active voice call, is displayed in a call user interface of the system, providing controls for a second account of the plurality of accounts of the system to interact with the active voice call.

Abstract: A computer-implemented method and system for enhancing interaction between a customer using a client computer and a customer service representative of a company using a workstation. A Web session is commenced on a Web site for the client computer of the customer, wherein the Web session includes displaying a first Web page to the customer. A telephonic interaction is commenced between the customer and the customer service representative and a split screen is displayed on the workstation. The split screen including the first Web page and a second Web page, wherein the second Web page is only viewable by the customer service representative. An application is caused to be moved from the second Web page to the first Web page for review and interaction by the customer via the client computer.

Abstract: A system may receive an indication that a user is accessing an ATM, receive, from the ATM, average session duration data over a predetermined period, generate, using a machine learning model, a busyness score for the ATM based on the average session duration data over the predetermined period, and determine whether the busyness score for the ATM exceeds a busyness score threshold. When the busyness score for the ATM does not exceed the busyness score threshold, the system may cause the ATM to present, via a first graphical user interface, a default ATM experience. When the busyness score for the ATM exceeds the busyness score threshold, the system may cause the ATM to present via, a second graphical user interface, a busy ATM experience.

Abstract: Systems and methods receiving call center network architecture data associated with a call center network; utilizing the call center network architecture data to create a model of the call center network; employing the model to run a simulation of the call center network that generates performance data associated with the model; using the model to generate solution parameters for the call center network; and providing the solution parameters to the call center network implementation in the call center network.

Abstract: A system for estimating a wait time to connect a customer to an agent according to an embodiment includes at least one processor and at least one memory comprising a plurality of instructions stored thereon that, in response to execution by the at least one processor, causes the system to receive incoming interaction data from the customer indicative of a request to estimate the wait time, retrieve historical data indicative of interaction information for one or more interactions that have already been serviced in response to receipt of the request, and generate a wait time estimation based on the historical data.

Abstract: A video call mediation method of a system may include receiving, by a server, a mediation request, from a plurality of mobiles, mediating, by the server, a first mobile and a second mobile, of the plurality of mobiles, establishing, by the first mobile and the second mobile, a video call session, receiving, by the first mobile, a video, from the second mobile, through the video call session, detecting, by the first mobile, a certain input, reporting, by the first mobile, a video received in the server, in response to the certain input, ending, by the first mobile, the video call session with the second mobile, and establishing, by the first mobile, a video call session with a third mobile, and verifying, by the server, the reporting, and rejecting, by the server, additional mediation request of the second mobile.

Abstract: A community reporting system is described. The system includes a computer server and a plurality of user computing devices. The system operates to receive from the user computing device a signal having community condition information including a community condition in a corresponding community. The community condition information is geotagged. The system automatically accumulates the community condition information and aggregates the community condition information within the memory of the computer server to store the accumulated and aggregated information corresponding to the community information in which the community condition occurred. The system maintains the community condition information stored in the memory of the computer server. The system also operates to send alerts to user computing devices of the system regarding community conditions corresponding to the stored community condition information within the server.

Abstract: This application sets forth techniques for managing phone number-based user accounts. According to some embodiments, a server computing device can be configured to carry out the steps of (1) receiving, from a first client computing device, a request to create a user account based on a phone number, (2) in response to authenticating that the first client computing device is associated with the phone number: creating the user account based on the phone number, creating a hidden contact address based on the phone number, and assigning the hidden contact address to the user account, and (3) in response to receiving a notification that a second client computing device is associated with the phone number: requiring the user account to be updated to be based on a different phone number, or assigning, to the user account, a visible contact address based on the phone number.

Abstract: A microarrayer for dispensing reagent onto a substrate, comprising a dispensing print head adapted to load reagent and provided with a plurality of nozzles to dispense said at least reagent on the substrate, wherein the print head is mounted in the microarrayer to allow the print head to move with respect to the substrate in subsequent, essentially, parallel print passes, wherein the print head moves during a first print pass between a first end of the substrate toward a second end of the substrate and during a subsequent printpass in the opposite direction, the microarrayer being characterised in that the microarrayer comprises a first camera adapted to move behind the print head during a print pass and a second camera adapted to move ahead of the print head during said print pass, the first and second camera being adapted to obtain images of the substrate.

Abstract: A scanner redirection method for a remote desktop system that includes a client computing device and a host server includes the steps of: receiving a name of a physical scanner from a scanner core; transmitting the received name of the physical scanner to the host server; and in response to a first user selection to acquire a scanned image and a second user selection of the name of the physical scanner, the first and second user selections being made on a user interface of the host server, receiving from an application running on the host server a request for the scanned image, transmitting to the scanner core a request to acquire the scanned image from the physical scanner, and upon receiving the scanned image from the scanner core, transmitting the scanned image to the application.

Abstract: According to the present disclosure, there is provided an image forming apparatus including an operation device, one or more memories, and one or more processors that execute instructions to receive an instruction for registering a document in the one or more memories, register the document according to the instruction in the one or more memories, and control the operation device such that a function selection screen including a button for instructing execution of printing of the registered document is displayed, in which if the instruction received by a reception unit includes information indicating a printing valid period of the document according to the instruction, a button for instructing execution of printing of the document according to the instruction is displayed as being valid on the function selection screen in the printing valid period.

Abstract: An image abnormality detecting device includes an image reader, an abnormality detector, a pattern holder, and circuitry. The image reader is configured to read an image on a recording medium. The abnormality detector is configured to detect abnormality of the image based on read information of the image on the recording medium, read by the image reader. The pattern holder has a check pattern and is disposed within a reading area of the image reader. The circuitry is configured to inspect a detecting operation of the abnormality detector based on read information of the check pattern read by the image reader.

Abstract: When a device main body acquires detection information corresponding to a second original document from a rigidity detecting unit in a state where the device main body is in a first posture, a control unit of an image reading device performs a first step of stopping transporting an original document and a second step of controlling a driving source to switch the posture of the device main body from a first posture to a second posture in which a sloped angle of the device main body is smaller than that in the first posture.

Abstract: An image reading apparatus includes a separating roller that is capable of switching between a separation state in which an original document is separated and a non-separation state in which the original document is not separated, and determines whether or not the original document is fed in the separation state or the non-separation state based on the types of the original document set through a user interface for instructing a select of the types of the original document to be read and a start of reading the original document.

Abstract: Disclosed is an image processing apparatus including: a derivation unit configured to derive a target luminance characteristic based on a viewing condition of an image and a print luminance characteristic predicted based a reflection characteristic corresponding to data thereon; a unit configured to generate print image data on an image by converting input image data by using a tone conversion characteristic that is set based on these characteristics, in which the derivation unit derives, in a case where a reproduction range of an illumination intensity in the print luminance characteristic is different, the target luminance characteristic so that a liner area of an output luminance in a case where the reproduction range is relatively large becomes large.

Abstract: To enable identification of a user who has transmitted image data generated by scanning by an image processing apparatus, the image processing apparatus that communicates with a chat server that performs control, based on received information indicating a talk room of the chat server, to display information indicating received image data and transmission source user information indicating a user who has transmitted the image data on the talk room includes a reading unit configured to read an image of an original document and generate image data based on the image, a designation unit configured to designate a talk room of the chat server; and a transmission unit configured to transmit the image data generated by the reading unit, information indicating the talk room designated by the designation unit and the transmission source user information to the chat server.

Abstract: Embodiment of systems and methods for the sending, delivery or receiving of faxes are disclosed herein. In particular, certain embodiments include a fax connector that may be deployed at users' sites, and a fax registration system that may be deployed remotely from these users' site. The fax connector can be accessed at a user's site over a computer based network in order to perform functions associated with faxing, including sending, receiving and obtaining status on faxes. The fax connector deployed at a sending user's site communicates with the fax registration system to obtain destination data associated with a recipient user's fax connector and transmits the fax to the destination fax connector over the computer based network based on the destination data obtained from the registration system. The fax can then be presented to the recipient at the recipient user's site.

Abstract: An apparatus for processing an image, includes circuitry configured to: input a first image indicating a target color; input a second image formed by an image forming device to be subjected to adjustment; determine types of objects; and compare the first image and the second image and generate, for each of the types of the objects, a color conversion parameter, based on a correspondence between a chromaticity value in the first image and a chromaticity value in the second image.

Abstract: There are provided a conversion processing method of performing LUT conversion processing for converting, via a lookup table (LUT), texture characteristic information of an object of which texture is to be reproduced into ink amount information of an ink, which is used in order to reproduce the object of which texture is to be reproduced on a medium, the conversion processing method for optical texture reproduction in which the texture characteristic information is separated into internal scattering information and color signal information, the internal scattering information and the color signal information, which are separated out, are used as inputs of the LUT conversion processing, and as values of a modulation transfer function as the internal scattering information and the color signal information are used in the LUT conversion processing, reproduction of internal scattering and reproduction of color reproduction, which are important qualities of texture, can be simultaneously realized with high accurac

Abstract: A method for motion estimation, a non-transitory computer-readable storage medium, and an electronic device are provided. The method includes the following. An error between a block to be matched and each of reference blocks is determined to obtain multiple errors. At least one candidate block is determined from the reference blocks according to the multiple errors. A random number range is determined according to a displacement between the block to be matched and each of the reference blocks. Random motion vectors are obtained by using a motion vector between the block to be matched and each of the at least one candidate block as a basic motion vector and random numbers within the random number range as increments. A target motion vector corresponding to the block to be matched is determined according to the random motion vectors.

Abstract: An image processing device and an image processing method are provided. The image processing device includes multiple image input units, an expansion module, a controller, and an image processing module. The multiple image input units are configured to receive multiple image signals and convert the multiple image signals into multiple converted image signals. The multiple converted image signals have a first image format. The expansion module is detachably coupled to the multiple image input units and is configured to output selected image signals according to a first selection signal. The controller is configured to provide the first selection signal. The image processing module is configured to receive the selected image signals to integrate into a picture by picture or a picture on picture.

Abstract: A portable media content device for providing media content to remote devices external to a home network, the portable media content device may include a processor in communication with a memory configured to maintain media content, and a transceiver. The processor may be configured to recognize a home network provided at a first location, instruct the transceiver to transmit a media request to an in-home media recorder connected to the home network and at the first location, receive, in response to the media request, media content from the media recorder and to store the media content in the memory.

Abstract: An apparatus includes a control unit configured to display a first item with a first image, which is an image that is captured by a capturing unit and is not de-squeezed, wherein the first item being an item indicating a region of the first image corresponding to a region having a predetermined aspect ratio of a second image that is an image obtained by de-squeezing the first image, wherein the region indicated by the first item does not have the predetermined aspect ratio.

Abstract: A video process is controlled through a one-dimensional control function to affect the two outcomes of processing time and processing error. Points are generated in error/time space corresponding to multiple combinations of parameter values applied to the process using reference input data. A subset of points is selecting in which each point is such that all other points in the space have either a higher error or a higher time, to define the one-dimensional control function.

Abstract: A radio-frequency amplifier for a cable network includes a forward amplifier configured to amplify a high frequency range of signals that are provided downstream to a cable receiver of the cable network and a return amplifier configured to amplify a low frequency range of signals that are provided upstream to a head end of the cable network. An out-of-band forward amplifier configured to amplify a digitally protected video signal having a frequency in a range between 70 MHz and 130 MHz that are provided downstream to the cable receiver of the cable network and a notch filter configured to reject the amplified digitally protected video signal having the frequency in the range between 70 MHz and 130 MHz from being amplified by the return amplifier.

Abstract: An enterprise system and method for maintaining and transitioning humans to a human-like self-reliant entity is presented. Said system including at least one a biological, biomechatronic, and mechatronic entity with a biological or artificial neural network to at least one transform or maintain. Embodiments are provided to assist in the transition of human between a biological state to a bio-mechatronic and mechatronic entity. Said entity's biological, biomechatronic, and mechatronic subsystems are configured to communicate and interact with one another in order for said enterprise system to manage, configure, maintain, and sustain said entity throughout the entity's life-cycle. Subsystem embodiments and components supported by the enterprise system are presented.

Abstract: Provided herein are methods and systems for a video conference widget for scaled integration. The video conference widget may include a self-contained software module that defines a plurality of video conferencing functions associated with the functionality provided by a video conference provider. The video conference widget may receive a command for a first video conference function from a software interface of a software application that is separate from the video conference widget. In response to the command, the video conference widget may output a signal to a video conference provider to perform the video conference function.

Abstract: In some implementations, a system may receive a plurality of video streams, wherein each video stream is associated with a user of a client device, and wherein the plurality of video streams are associated with a virtual session involving the plurality of client devices. The system may process the plurality of video streams to produce a plurality of processed video streams in which backgrounds of the plurality of video streams are removed. The system may generate a virtual environment that includes a common virtual background, wherein the virtual environment is to be associated with the plurality of processed video streams. The system may transmit one or more output video streams that include the virtual environment with the common virtual background and one or more processed video streams of the plurality of processed video streams.

Abstract: Systems and methods of real-time audiovisual interaction with a target location includes receiving an identification of a target location. The identification can be received at a processor of a server from an electronic device of an end-user. A request can be transmitted for a video feed associated with the target location. For example, the video feed can be a live video feed of an interior of the target location or a video chat with a representative of the target location. In response to receiving the video feed, the video feed can be transmitted to the electronic device of the end-user. When audiovisual communication is established, a user can view different aspects of a target location, for example the capacity of a restaurant or speak directly with a representative of a clothing store to see if they have a specific item in the users' size.

Abstract: An information processing apparatus includes a comparison unit configured to compare an image capturing condition for a collation target object with an image capturing condition for each of a plurality of image capturing apparatuses, a selection unit configured to select an image capturing apparatus to be collated from among the plurality of image capturing apparatuses based on a result of the comparison by the comparison unit, and a collation unit configured to collate information about an object captured by the image capturing apparatus to be collated with information about the collation target object.

Abstract: An embodiment of an image recording apparatus includes an eyeglass frame, at least one first optical unit disposed on the eyeglass frame for capturing a main scene image, and at least one second optical unit disposed on the eyeglass frame for capturing an auxiliary scene image. The first and the second field of view of the user at least partially overlap. The image resolution of the main scene image is lower than the image resolution of the main scene image and the field of view of the main scene image is larger than the field of view of the auxiliary scene image. The image recording apparatus further includes at least one processor for receiving the main and the auxiliary scene images, and generating a modified resolution copy of the main scene image based on the auxiliary scene image.

Abstract: In order to detect an unmanned aerial vehicle (UAV) in a monitoring area using a rotatable camera, an integrated sensor configures a first detection area in the monitoring area by rotating the camera after fixing the focal length of the camera to an initial value, and configures a second detection area in the monitoring area by rotating the camera after changing at least one of the focal length of the camera and a rotation path representing a distance from the origin of the monitoring area.

Abstract: A color correction method and a color correction system that executes the color correction method are provided. A correction image is projected on a projection screen based on a predefined value. A single frame of the correction image includes multiple regions. The multiple regions include multiple hue regions with different hues and multiple lightness regions with different lightness corresponding to the hues, or the multiple regions include multiple gray-scales regions with different gray-scales. A captured image is obtained by capturing the projection screen. Optical information of the captured image is detected. The optical information is compared with the predefined value to obtain an uneven color region that does not conform to the predefined value. The uneven color region is adjusted so that the optical information of the uneven color region conforms to the predefined value. The time for color correction can be greatly reduced accordingly.

Abstract: An image projecting apparatus including an optical output unit for projecting and image, a camera, a plurality of sensors, and a processor is disclosed. The processor is configured to identify, based on sensing data received through the plurality of sensors, a distance between each of the plurality of sensors and a projection surface, provide, based on a difference between the identified distances being greater than or equal to a pre-set threshold value, a user interface configured to guide a direction adjustment of the image projecting apparatus, and identify, based on a difference between the identified distances being less than the pre-set threshold value, a shape of a projected image by photographing an image projected to the projection surface through the camera, and control the optical output unit to project an image corrected based on the identified shape.

Abstract: Disclosed is a signal processing device and an image display apparatus including the same. The signal processing device includes: a linear tone mapper configured to perform linear tone mapping on a part of an input image; a non-linear tone mapper configured to perform non-linear tone mapping on another part of the input image; and a combiner configured to combine an output from the linear tone mapper and an output from the non-linear tone mapper. Accordingly, it is possible to map the dynamic range of an input image to a display.

Abstract: Systems and methods are provided for generating a viewport for display. A user preference for a character and/or a genre of a scene in a spherical media content item is determined, wherein the spherical media content item comprises a plurality of tiles. A tile of the plurality of tiles is identified based on the determined user preference. A viewport to be generated for display at a computing device is predicted, based on the identified tile. A first tile to be transmitted to a computing device at a first resolution is identified, based on the predicted viewport to be generated for display. The tile is transmitted, to the computing device, at the first resolution.

Abstract: In one embodiment, a method for a stereo endoscope includes receiving electromagnetic radiation through an inner protective window; focusing the electromagnetic radiation with a left optical component toward a left pixel array of a stereo image sensor along an optical axis of the left optical component parallel with but offset from a center axis of the left pixel array; and focusing the electromagnetic radiation with a right optical component toward a right pixel array of the stereo image sensor along an optical axis of the right optical component parallel with but offset from a center axis of the right pixel array. The left pixel array and the right pixel array are offset from the center optical axis of the stereo endoscope to provide stereo image convergence.

Abstract: A near-eye display device comprises right and left display projectors, expansion optics, and inertial measurement units (IMUs), in addition to a plurality of angle-sensitive pixel (ASP) elements and a computer. The right and left expansion optics are configured to receive respective display images from the right and left display projectors and to release expanded forms of the display images. The right IMU is fixedly coupled to the right display projector, and the left IMU is fixedly coupled to the left display projector. Each ASP element is responsive to an angle of light of one of the respective display images as received into the right or left expansion optic. The computer is configured to receive output from the right IMU, the left IMU and the plurality of ASP elements, and render display data for the right and left display projectors based in part on the output.

Abstract: A display method of an image is disclosed. A position of a vergence surface of a user is obtained through a gaze tracking device. An image is provided by a display, the image is located at a virtual image surface, and the image has an offset between different view directions. A controller is coupled to the gaze tracking device and the display. The controller receives an information of the position of the vergence surface obtained through the gaze tracking device, performs an algorithm processing according to the information to obtain the offset, and transmits a display information including the offset to the display. An eye of the user focuses on an accommodation surface when viewing the image, and a position of the accommodation surface is different from a position of the virtual image surface.

Abstract: Methods, systems, and apparatuses are described for testing communication with a device. A multimedia receiver may be communicatively coupled to a media device, such as a source media device. The multimedia receiver may transmit a test command to control the source media device using a communication protocol. A video frame output by the source media device may be obtained. Based at least on the video frame, it may be determined whether the source media device received the test command. In response to a determination that the source media device received the test command, an indication may be stored that the source media device may be controlled using the communication protocol.

Abstract: A three-dimensional data encoding method encodes a plurality of three-dimensional points, and includes: selecting one prediction mode from two or more prediction modes for calculating a predicted value of an attribute information item of a first three-dimensional point, in accordance with attribute information items of one or more second three-dimensional points in vicinity of the first three-dimensional point; calculating the predicted value by the selected prediction mode; calculating, as a prediction residual, a difference between a value of the attribute information item of the first three-dimensional point and the calculated predicted value; and generating a first bit stream that includes the selected prediction mode, the prediction residual, and a number of the two or more prediction modes.

Abstract: Disclosed is an image decoding method according to an embodiment, the image decoding method including: obtaining a first reference block and a second reference block, for bi-directional prediction of a current block; obtaining, from a bitstream, weight information for combining the first reference block with the second reference block; performing entropy decoding on the weight information to obtain a weight index; combining the first reference block with the second reference block according to a candidate value indicated by the weight index among candidate values included in a weight candidate group; and reconstructing the current block based on a result of the combining, wherein a first binary value corresponding to the weight index is entropy-decoded based on a context model, and the remaining binary value corresponding to the weight index is entropy-decoded by a bypass method.

Abstract: An image decoding method includes: configuring a MPM list including candidate intra prediction modes for a current block; deriving an intra prediction mode of the current block from the MPM list on the basis of MPM index information indicating an intra prediction mode, among the candidate intra prediction modes included in the MPM list, for the current block; generating prediction samples for the current block on the basis of the intra prediction mode; and generating a reconstructed picture for the current block on the basis of the prediction samples, wherein the step for configuring the MPM list comprises, on the basis of the case where the value of reference line index information, representing a reference line used for the intra prediction of the current block, is not zero, deriving a DC mode as one mode among the candidate intra prediction modes, and including same in the MPM list.

Abstract: According to embodiments described herein, sub-pictures and/or virtual boundaries can be used for coding an image. For example, sub-pictures in the current picture can be used for predicting, reconstructing, and/or filtering the current picture. Virtual boundaries can be used for filtering reconstructed samples of the current picture. Through image coding based on the subpictures and/or virtual boundaries according to embodiments described herein, the subjective/objective quality of an image can be improved, and the consumption of hardware resources necessary for the coding can be reduced.

Abstract: A video decoding method performed by a video decoding apparatus according to the present document may comprise the steps of: parsing a prediction weighted table syntax from a bitstream; parsing number information about weighted reference pictures in a reference picture list from the prediction weighted table syntax; deriving a weighting factor-related flag about the reference picture list on the basis of the number information; performing weighted prediction on a current block on the basis of the weighting factor-related flag so as to derive prediction samples of the current block; generating residual samples on the basis of residual information obtained from the bitstream; and reconstructing a current picture on the basis of the prediction samples and the residual samples, wherein the prediction weighted table syntax is parsed from a picture header of the bitstream.

Abstract: A decoding method performed by a decoding device, according to the present document, may comprise the steps of: acquiring a sequence parameter set from a bitstream; acquiring a combined inter-picture merge and intra-picture prediction (CIIP) enable flag from the sequence parameter set; determining, on the basis of the CIIP enable flag and the size of a current block, whether a regular merge flag is included in the bitstream; parsing the regular merge flag in the bitstream on the basis that a condition based on the CIIP enable flag and a condition based on the size of the current block are satisfied; generating prediction samples of the current block on the basis of the regular merge flag; and generating a restoration picture on the basis of the prediction samples.

Abstract: An intra-prediction method includes: determining, by an intra-prediction apparatus, a directional intra-prediction mode for a rectangular video coding block from an extended set of directional intra-prediction modes, wherein the extended set of directional intra-prediction modes includes extended directional intra-prediction modes and conventional directional intra-prediction modes and determining, by the intra-prediction apparatus, a plurality of available reference samples based on a direction of the directional intra-prediction mode. The method further includes: intra-predicting, by the intra-prediction apparatus, pixel values of pixels of the rectangular video coding block based on the plurality of available reference samples.

Abstract: A method for decoding a video according to the present invention may comprise: determining a first prediction mode for a first sub-block in a current block and a second intra prediction mode for a second sub-block, performing a first prediction for the first sub-block based on the first intra prediction mode, performing a second prediction for the second sub-block based on the second intra prediction mode, and obtaining a prediction sample of the current block according to a result of the first prediction and the second prediction.

Abstract: A device capable of compressing video data includes a memory configured to store a luma new filter value, a chroma new filter value, a cross component Cb new filter value, and a cross component Cr new filter value. The device may also include one or more processors, coupled to the memory, configured to set a joint constraint on the luma new filter value, the chroma new filter value, the cross component Cb new filter value, and the cross component Cr new filter value, such that each of the luma new filter value, the chroma new filter value, the cross component Cb new filter value, and the cross component Cr new filter value are not disabled in a unit associated with an adaptation parameter set having a first adaptation parameter set identification (APS ID).

Abstract: A method implemented by a video coding apparatus. The method includes selecting a neural network (NN) filter model from a plurality of NN filter model candidates for each video unit. The NN filter model selected for a first video unit is different than the NN filter model selected for a second video unit. The method also includes converting between a video media file and a bitstream based on the one or more NN filter models selected for the video unit. A corresponding video coding apparatus and non-transitory computer readable medium are also disclosed.