Abstract: The present invention addresses the problem of providing a technique for assisting the realization of more efficient business activities, while taking account of objective indicators. In a server 1 which supports a user U having a telephone call with a call destination C, an acquiring unit 101 acquires information recorded during the call between the user U and the call destination C, as call information. An extracting unit 102 detects utterance segments VS1 to VSn in which speech is present, from the acquired call information, and extracts speech information VI1 to VIm from each utterance segment VS1 to VSn. An analyzing unit 103 performs analysis based on elements E1 to Ep, on the basis of the extracted speech information VI1 to VIm. A generating unit 104 generates business support information for supporting the call with the user U, on the basis of the results of the analysis. A presenting unit 105 presents the generated business support information to the user U.

Abstract: A method comprising: receiving an interactive voice response (IVR) tree configured to implement one or more tasks, each associated with one or more IVR node paths comprising a plurality of IVR nodes arranged in a hierarchical relationship; analyzing the IVR tree to identify one or more intent IVR nodes, each associated with one of the tasks; with respect to each of the intent IVR nodes, identifying a plurality of corresponding entity IVR nodes included within the IVR node path associated with the intent IVR node; assembling one or more task-specific chatbot skills, each comprising (i) one of the intent IVR nodes, and (ii) at least some of the plurality of corresponding entity IVR nodes, wherein each of the task-specific chatbot skills is configured to perform one of the tasks by conducting a dialog with a user; and generating a chatbot comprising at least one of the task-specific chatbot skills.

Abstract: Aspects of the subject disclosure may include, for example, a method of receiving, by a processing system including a processor, a call for a subscriber; determining, by the processing system, that the call is from an interactive voice response (IVR) system; determining whether the IVR system is providing a query that requires a response; and responsive to a first determination that the IVR system requires the response, providing the response. Other embodiments are disclosed.

Abstract: Systems and methods to briefly deviate from and resume back to amending a section of a note are disclosed. Exemplary implementations may: obtain audio information representing sound captured by an audio section of a client computing platform, such sound including speech from a user associated with the client computing platform; effectuate presentation of a graphical user interface that includes sections of the note; analyze the audio information to determine which individual ones of the spoken inputs are the primary spoken input or the deviant spoken input; determine, based on analysis, which section of the note to which the deviant spoken input is related; alternately amend, based on the determination, sections of the note by deviating from one section to another section and returning back to the one section for continued population; and effectuate, via the user interface, presentation of the alternating amendments to the sections of the note.

Abstract: Disclosed is an artificial intelligence voice recognition apparatus including: a microphone configured to receive a voice command; a memory configured to store a first voice recognition algorithm; a communication module configured to transmit the voice command to a server system and receive first voice recognition algorithm-related update data from the server system; and a controller configured to perform control to update the first voice recognition algorithm, which is stored in the memory, based on the first voice recognition algorithm-related update data. Accordingly, the voice recognition apparatus is able to provide a voice recognition algorithm fitting to a user's characteristics.

Abstract: Method and network node for selecting for a subscriber a call session establishing server to be registered with in a VoIP network. For the subscriber in a memory a subscriber list is maintained including for further subscribers a ranking representative of the relative frequency said subscriber has been engaged with that further subscriber in a session via the VoIP network. In the memory a server list is maintained and updated including identifiers of call session establishing servers, and for each of the listed call session establishing servers a ranking representative of the cumulative relative frequencies further subscribers registered with that call session establishing server have been engaged with the subscriber in a session via the VoIP network. From the server list the call session establishing server with the highest ranking is selected for the subscriber to be registered with.

Abstract: A device determines a connection status of a Public Land Mobile Network (PLMN) communication interface and a wireless Local Area Network (LAN) communication interface, and stores the connection status in a queue. The device waits, subsequent to storing the connection status, for expiration of a time delay; and retrieves, subsequent to the expiration of the time delay, the connection status or another connection status from the queue. The device sends, based on the retrieved connection status or the other connection status, a service validation request to a server associated with the PLMN, and receives from the server, in response to the service validation request, a validation response that authorizes service delivery to the device via a PLMN.

Abstract: Systems and methods for automating the use of an IVR system are provided herein. A method includes traversing an interactive voice response (IVR) system using a chatbot, determining a menu structure of the IVR system using audio processing, the menu structure comprising selectable telephonic options, and storing the menu structure in a database. The menu structure, such as an IVR tree, can be used by the chatbot to fulfill user tasks and other requests.

Abstract: Provided are a system for transmitting interworking data in heterogeneous networks and a method thereof. The system for transmitting interworking data in heterogeneous networks and a method thereof capable of greatly improving convenience and reducing counseling time, by downloading and installing data transmission applications to a customer terminal and an ARS counselor terminal, respectively, allowing the ARS counselor to simply select specific data from complex and hard information upon ARS counseling in a state in which he/she sorts and stores in advance information to be transmitted as data upon the ARS counseling and transmit the selected specific data to the customer terminal, and allowing the remote counselor to control a page for the data transmitted to the customer terminal to be output.

Abstract: Described are systems, methods, and computer readable media for responding in an automated manner to a verbal prompt, such as from an automated system. The verbal prompt is processed to identify a request for information, and user information is accessed to determine at least a portion of the user information that corresponds to the request for information. Audio data may be generated using the determined portions of the user information, and the audio data may be provided, via a connection, responsive to the request for information.

Abstract: A transmission device includes an obtainment unit configured to obtain a fax number of a relay device and transmission destination information that determines a transmission destination; a scanner unit configured to scan a script of a transmission target so as to generate image data of the script; and a processor configured to execute a process including: generating a command for transmitting the image data to the transmission destination by using the obtained transmission destination information; converting each character constituting the command into a binary number; adding, to the image data, dot data represented by a dot that corresponds to the binary number; and transmitting the image data to which the dot data has been added, to the relay device via fax communication.

Abstract: A wireless charging shelf is described where a charging surface with a wireless power transmission structure is coupled with an electrical connector, providing a truly wireless charging solution. The wireless charging shelf may have a plug for installation in an electrical receptacle, or may be part of a cover plate for replacing an existing cover plate with a wireless charging shelf cover plate.

Abstract: A fax-only setting identifies a value that is used as a counter of a timer. Upon initiating or receiving a call at an endpoint with which the fax-only MIB value is associated, a user device that provides the endpoint begins a timer based on the setting. During the timer period processing circuitry and/or software of the user device associated with the endpoint determines whether a tone generated/received by a call being initiated/received includes a data signal. If the device determines that such a data signal has been generated/received, a call corresponding to the data signal is processed. If the device does not determine that a data signal has been generated/received, the call being initiated or received at the endpoint is dropped.

Abstract: A communication apparatus having an abbreviated dialing function allowing input of a destination number with fewer key input operations and a method of controlling the communication apparatus capable of reducing the operations of inputting a destination number is disclosed. The communication apparatus includes an abbreviated dialing input unit for inputting a destination number with fewer key input operations, a touch panel input/display unit for inputting the destination number, and a destination input operation menu controlling unit for controlling a menu display mode of a destination input operation menu on the touch panel input/display unit based on destination management information registering plural abbreviated dialing numbers referred to by the abbreviated dialing input unit.

Abstract: An image forming apparatus which enables a user to, even in a case of transmitting image data to the party at the other end of the line who is making a phone call over IP telephony, transmit the image data to the party at the other end of the line by one key operation without inputting an address or searching an address book. When a phone call to an external apparatus to which the image forming apparatus is connected via a network is in progress, a communication with the external apparatus is established. When the communication is established, a response transmitted from the external apparatus is received, and destination information on the external apparatus is obtained from the received response. When the destination information on the external apparatus is obtained, an operation unit for transmitting data to the external apparatus is offered.

Abstract: A method and system for transmitting a facsimile message uses a public-switched telecommunications network, the public-switched telecommunication network having a messaging platform capable of storing a plurality of facsimile messages. The initiation of a telephone call to a destination is detected, the content of the call including the facsimile message. If the destination is available at a first time to receive a telephone call, the facsimile message is transmitted. The facsimile message may be stored on the messaging platform only if the destination is unavailable at the first time, or every time a telephone call is initiated by the originating party. The method also provides for situations where a telephone call is redirected, where an inter-NPA seven digit dialing case has occurred, and where “busy” or “no_answer” triggers are implemented. If the facsimile message was stored, the facsimile message is transmitted at a second time if the destination is available.

Abstract: Methods, systems and apparatuses can be used to detect and prevent invalid or unwanted pulses. In various implementations, pulse information received from a telephony device can be used to identify a duration associated with the pulse. Based upon the duration, a determination can be made whether the pulse is invalid.

Abstract: Methods, systems and apparatuses can be used to detect and prevent invalid or unwanted pulses. In various implementations, pulse information received from a telephony device can be used to identify a duration associated with the pulse. Based upon the duration, a determination can be made whether the pulse is invalid.

Abstract: A method (200) for establishing a communication session between a caller device (104) and a called device (106) in a two-stage dialing protocol is provided. The method includes transmitting (204) at least one list of contacts and at least one list of index values to a communication server. Each index value of the at least one list of index values is associated with a corresponding contact from the at least one list of contacts. Further, the method includes initiating (206) a first-stage communication between a communication between the caller device and the communication server based communication server based on an input received at the caller device the caller device. Furthermore, the method includes transmitting (208) at least one set of characters of communication server based on a set of inputs received at the caller device and establishing (210) the communication session between the caller device and the called device based on the at least one set of characters.

Abstract: There is provided a multi-tap keyboard user interface with auditory feedback. In one embodiment, there is provided a method for controlling operation of a mobile device having a plurality of input devices, comprising associating groups of one or more keys of the input devices to define at least one input region and in response to an input received from said input devices, performing an associated action for operating the device, responding equally to any input from a same input region. A repeated input (multi-tap) to a same input region cycles through a plurality of actions associated with the input region. Auditory feedback comprising a vocalized description of the action is provided. The multi-tap keyboard user interface with auditory feedback may adapt a mobile device (e.g. PDA or smart phone) for use by visually impaired users.

Abstract: A method and system for transmitting a facsimile message uses a public-switched telecommunications network, the public-switched telecommunication network having a messaging platform capable of storing a plurality of facsimile messages. The initiation of a telephone call to a destination is detected, the content of the call including the facsimile message. If the destination is available at a first time to receive a telephone call, the facsimile message is transmitted. The facsimile message may be stored on the messaging platform only if the destination is unavailable at the first time, or every time a telephone call is initiated by the originating party. The method also provides for situations where a telephone call is redirected, where an inter-NPA seven digit dialing case has occurred, and where “busy” or “no_answer” triggers are implemented. If the facsimile message was stored, the facsimile message is transmitted at a second time if the destination is available.

Abstract: A communication terminal having one or more one-touch-dial buttons simplifies operations needed for registration of destination data such as phone numbers or mail addresses. A communication terminal (e.g., a cellular phone) having one or more one-touch-dial buttons includes a destination-data registration unit (e.g., a phone-directory database) that allows destination data such as phone numbers or mail addresses to be registered therein, a one-touch-dial registration unit that allows destination data to be registered therein so as to be associated with the one or more one-touch-dial buttons, and a control unit that, in response to an operation of the one or more one-touch-dial buttons, determines whether destination data has been registered in the one-touch-dial registration unit or the destination-data registration unit, and that outputs a result of the determination and a query message regarding registration of the destination data.

Abstract: A fax-only MIB stores a value that is used as a counter of a timer. Upon initiating or receiving a call at an endpoint with which the fax-only MIB value is associated, a user device that provides the endpoint begins a timer based on the MIB value. During the timer period processing circuitry and/or software of the user device associated with the endpoint determines whether a tone generated/received by a call being initiated/received is a fax or modem tone. If the device determines that such a tone has been generated/received, a call corresponding to the tone is processed. If the device does not determine that a fax/modem tone has been generated/received, the call being initiated or received at the endpoint is dropped.

Abstract: An apparatus for switching a user between an IP network and a PSTN is disclosed in the present invention and includes a user port, a Subscriber Line Interface Circuit, a detection circuit, a PSTN port, an IP network interface circuit and an action unit. A method for switching a user between the IP network and the PSTN is also disclosed. According to the method, the action unit is controlled by the control signal from a CPU, thereby implementing the user switching between the IP network and the PSTN on the apparatus. The apparatus and the method enable one or more users to switch between the IP network and the PSTN, implements flexible user selection between the two networks and offers user communication backup when failure occurs. Accordingly, the present invention increases the satisfaction of users and the core competence of enterprises.

Abstract: When data communication is performed by using a call control protocol, a data communication apparatus receives a call connection request message from an external apparatus and transmits a response message in reply to the call connection request message. At that time, when the call connection request message is received, it is determined whether a call connection process for communication with another external apparatus differing from the external apparatus is under execution. Transmission of the response message is controlled based on a result of the determination.

Abstract: A method is disclosed for enhancing the predictability, scalability and cost effectiveness of online advertising with voice over IP connectivity and event tracking technologies. A service provider maintains a list of merchants who have offered to pay for customer VoIP calls to their establishment. The service provider maintains a real time connection with this merchant list and renders an advertisement in a distinguishing way in real time. A potential customer who views this advertisement on a web page may establish a VoIP call session with a merchant by selecting a free click-to-call link on the web page. When the customer places the call, the service provider pays for the call. Merchants in turn pay the service provider for displaying the ads that generated the calls on a price per call, price per impression or fixed fee basis.

Abstract: Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database. The system comprises a processor; and a memory coupled to the processor. The memory comprises a list of telephone numbers associated with one or more destinations implementing IVR, wherein the destinations are grouped based on at least one category; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor for at least one personal record from the at least one user and for storing the at least one personal record in the IVR database.

Abstract: A communication terminal having one or more one-touch-dial buttons simplifies operations needed for registration of destination data such as phone numbers or mail addresses. A communication terminal (e.g., a cellular phone) having one or more one-touch-dial buttons includes a destination-data registration unit (e.g., a phone-directory database) that allows destination data such as phone numbers or mail addresses to be registered therein, a one-touch-dial registration unit that allows destination data to be registered therein so as to be associated with the one or more one-touch-dial buttons, and a control unit that, in response to an operation of the one or more one-touch-dial buttons, determines whether destination data has been registered in the one-touch-dial registration unit or the destination-data registration unit, and that outputs a result of the determination and a query message regarding registration of the destination data.

Abstract: Embodiments of the invention provide a system for generating an Interactive Voice Response (IVR) database. The system comprises a memory having a list of telephone numbers associated with destinations implementing IVR. The destinations are grouped based on multiple categories of IVR. Moreover, the memory comprises instructions for automatically communicating with multiple IVR and instructions for downloading customization record from said multiple IVR. The system further comprises a processor that executes instructions stored in the memory.

Abstract: A communication terminal having one or more one-touch-dial buttons simplifies operations needed for registration of destination data such as phone numbers or mail addresses. A communication terminal (e.g., a cellular phone) having one or more one-touch-dial buttons includes a destination-data registration unit (e.g., a phone-directory database) that allows destination data such as phone numbers or mail addresses to be registered therein, a one-touch-dial registration unit that allows destination data to be registered therein so as to be associated with the one or more one-touch-dial buttons, and a control unit that, in response to an operation of the one or more one-touch-dial buttons, determines whether destination data has been registered in the one-touch-dial registration unit or the destination-data registration unit, and that outputs a result of the determination and a query message regarding registration of the destination data.

Abstract: A method and apparatus for enabling a network service provider to compare the existing speed dial lists with new entries and only overwrite entries that have been modified are disclosed. In addition, the existing list remains active during this process and is protected from the update process. The existing list is only replaced by the updated list if the update process has been successfully completed without incident; otherwise, the existing list will remain active without being affected.

Abstract: A system for generating number tones for dialing a telephone device comprising a socket assembly and at least one dialer module. The socket assembly defines at least one socket, where the socket is electrically connected to the telephone device. The at least one dialer module comprises a first memory device for storing a sequence of numbers, a first data entry device and a plug electrically connected to the first memory device. The plug engages the socket to electrically connect the first memory device to the socket assembly. Operation of the first data entry device causes the generation of an electrical DTMF signal based on the sequence of numbers stored by the memory device. The electrical DTMF signal is transmitted to the telephone device.

Abstract: A method includes associating an e-mail address with a plurality of telephone numbers; associating one of the telephone numbers with a one number service (108); allowing telephone calls to the one of the telephone numbers by selecting the e-mail address. In some embodiments, the allowing telephone calls comprises calling a programmed caller number and calling to a called party number associated with the e-mail address. In some embodiments, a called party and a calling party are subscribers to a one-number service (108).

Abstract: Facsimile documents are communicated between a facsimile machine and a telephone network through an information handling system local area network to provide improved flexibility with the usage and positioning of the facsimile machine with minimal impact on the usage model. A facsimile module associated with the local area network and located distal the facsimile machine converts digital documents provided from the facsimile machine through the local area network into formats for transmission on the telephone network, such as an analog modem signal, TDM packets representing an analog modem signal or VoIP/FoIP packets representing an analog modem signal.

Abstract: A fax-only MIB stores a value that is used as a counter of a timer. Upon initiating or receiving a call at an endpoint with which the fax-only MIB value is associated, a user device that provides the endpoint begins a timer based on the MIB value. During the timer period processing circuitry and/or software of the user device associated with the endpoint determines whether a tone generated/received by a call being initiated/received is a fax or modem tone. If the device determines that such a tone has been generated/received, a call corresponding to the tone is processed. If the device does not determine that a fax/modem tone has been generated/received, the call being initiated or received at the endpoint is dropped.

Abstract: A communication device includes a communication unit carrying out a communication by a plurality of communication channels and a plurality of communication protocols and a management table including plural groups of registered information, wherein one group includes a communication channel and a communication protocol that can be used by a receiving communication device, and identification information used by the communication channel and the communication protocol. The communication device also includes a control unit obtaining the management table in advance, remote from the communication device, selecting one group of the registered information corresponding to the receiving communication device, and controlling the communication unit to carry out the communication using the selected group of registered information.

Abstract: When facsimile data is transmitted by performing facsimile communication, a public line is seized. Then, when the public line is seized, it is a determined which of a dial tone signal or a voice signal for phone call a signal received from the public line is, it is controlled to perform the facsimile communication in a case where the received signal is determined as the dial tone signal, and it is controlled not to perform the facsimile communication in a case where the received signal is determined as the voice signal.

Abstract: A method for entering an Internet site address including a plurality of Internet sub-addresses for wirelessly accessing an Internet website using a keypad of a mobile communication terminal is disclosed. According to the method, at least one Internet sub-address is assigned to at least one key of a plurality of keys arranged on the keypad in accordance with a predetermined sequence and the assigned Internet sub-address associated with the corresponding key is stored into a memory unit. If a key on the keypad is selected by a user of the mobile communication terminal, it is determined the number or time duration the key is depressed, the stored Internet sub-address corresponding to the number or time of depressing the key is retrieved from the memory unit, and transferred to a display unit for displaying the Internet site address.

Abstract: Call progress analysis is performed in a telephone system employing different in-band signaling plans are used. From address information for a call destination in a call initiation message, it is determined which type of in-band signaling plans is utilized by equipment associated with the call destination, for example by examining country codes in a dialed telephone number. Based upon the determined signaling plan type, a corresponding type of call progress analysis resource is selected and allocated for use with the call. The analysis resource may include a digital signal processor (DSP) programmed with an analysis routine tailored to the determined signaling plan. The DSP may be pre-programmed with such a routine or may be loaded at call time with analysis parameters appropriate to the signaling plan. The telephone system may employ a packet network and packet-based telephony transmission, a media gateway controller or a Session Initiation Protocol (SIP) proxy server, an a media server.

Abstract: A mobile station MS accesses a home page of an IP server W and receives HTML data. The mobile station MS then extracts URLs, telephone numbers, and/or electronic mail addresses marked by anchor tags in the obtained HTML data and stores them with titles in the flash memory of the mobile station MS.

Abstract: A method and system for automatically completing long distance, international and local telephone calls using a preselected discount telephone service. A R.A.T. sensor array monitors a telephone line for activity. When the dialing of an outgoing call is detected, a central processing unit, in conjunction with a DTMF decoder, determines whether the call being made is a discount call by detecting whether predetermined positioned digit(s) is a predetermined number or set of numbers. If the number dialed is a discount call, the DTMF generator dials a predetermined prefix and/or access code resulting in completion of the call at a discounted rate.

Abstract: The invention relates to a method of automatically dialing a telephone number from a string of characters constituted by the number or by a subscriber name corresponding to the number, the string being found in a document displayed on a computer screen. The method consists essentially in using optical character recognition. The invention is applicable to computer-assisted telephony.

Abstract: A gateway (106) to an H.323 network configured to monitor and intercept in-band signaling from external networks. The gateway (106) further provides to the H.323 terminal (102) out-of-band signaling indicative of the nature of the in-band signaling received from the external network. If the signaling changes, the gateway (106) provides this information to the H.323 terminal (102). The gateway (106) thus prevents the need to cut through audio channels for ringback tones or busy signals.

Abstract: Performing tone detection by (1) creating a search engine for every period of all possible tones, (2) applying the search engines on one period of the unknown tone, (3) eliminating the search engines that did not match the period of the unknown tone, (4) reapplying the remaining search engines, and (5) repeating (3) and (4) until the unknown tone can be identified as one of the possible tones based on the remaining search engines.

Abstract: A fax routing system and method using a standard fax machine and personal computer. The telephone number is decoded from the telephone number dialing which is generated by the fax machine. This number is looked up in a table. If a corresponding Internet-address is found, the fax is downloaded from the fax machine, converted into a computer file, and sent to the recipient via his Internet address. If a corresponding Internet address is not found, the decoded number is dialed on a telephone line and, thereafter, the telephone line is connected to the fax machine for normal fax delivery.

Abstract: A data communication apparatus which first searches a plurality of addresses recorded for an input transmission destination. A communication line is selected which is suited to the set mode. Then, a check is made to determine whether or not the address is present for the set communication line from among the searched plurality of transmission destination addresses, and when the address is not present, the communication line having the next prioritized ranking is set. Then, this series of processes is repeated until the applicable transmission destination is present. The data communication apparatus transmits the data to the destination address when the address of the set communication line is present.

Abstract: A fax routing system and method using a standard fax machine and personal computer. The telephone number is decoded from the telephone number dialing which is generated by the fax machine. This number is looked up in a table. If a corresponding Internet-address is found, the fax is downloaded from the fax machine, converted into a computer file, and sent to the recipient via his Internet address. If a corresponding Internet address is not found, the decoded number is dialed on a telephone line and, thereafter, the telephone line is connected to the fax machine for normal fax delivery.

Abstract: An operator/facsimile interface includes an Undo key that enables an immediately previous action to be reversed, thereby allowing an operator to correct an erroneous entry or a mistakenly commenced operation with one key press. The operator/facsimile interface further enables entry of alpha-numeric data from a telephone-style keyboard. Alteration of displayed alpha-numeric characters may be accomplished by actuation of arrow keys, or sequential key presses of an alpha-numeric key. A displayed alpha-numeric character may be entered by actuation of an arrow key, an Enter key or a different alpha-numeric key. Completion of an alpha-numeric entry may be signaled by actuation of a Start key or Enter key. The * and # keys in the telephone-style keyboard are assigned Yes and No functions, respectively, when the facsimile interface is in an alpha-numeric entry mode, thereby allowing immediate operator response to a displayed query.

Abstract: A system and method for capturing and communicating caller information for a digital communication device are disclosed. In a preferred embodiment, a caller ID device captures caller information from inbound and/or outbound calls. Thereafter, the caller ID device can communicate captured caller information to a digital communication device, such as a digital sender or fax machine, wherein the digital communication device can then communicate data to a destination indicated by the caller information. In a preferred embodiment, the caller ID device can also communicate control signals to the digital communication device to control how the device responds upon receiving caller information from the caller ID device. For example, in a preferred embodiment, the caller ID device can communicate a control signal to the digital communication device that activates the device to communicate data to a destination indicated by the communicated caller information.

Abstract: A line interface circuit having a dialer, a line interface unit and a DC masking circuit is adapted to execute an operation in either an emergency mode or a power-on mode. The line interface circuit unifies a voice processing part and an image processing part. The line interface circuit includes a single dialer, a communication port coupled to a non-voice terminal, and a line interface control unit for receiving dial information from a key matrix input at the non-voice terminal via the communication port in a power-on state of the non-voice terminal. The line interface control unit derives DC power converted from AC power supplied form a desired AC power supply, and transferring the dial information to the dialer. A method for controlling the line interface circuit is also provided to selectively couple a non-voice terminal and a voice terminal both equipped in a telephone communication system to a telephone line via the line interface circuit.