Abstract: Systems and methods are provided for setting up a communication channel over a packet switched network between/among participants to a private line connection which has been established over the packet switched network such that the communication channel is different from the private line connection.

Abstract: Displaying information technology conditions with heat maps includes determining a severity value of current issues for each configuration item in an information technology system; generating a graph of the configuration items that visually depicts topological relationships between the configuration items, the graph having a heat map overlay; and assigning pixel colors for each configuration item in the heat map overlay according to their severity value.

Abstract: Systems and methods for enhanced security of media are provided. Media security may be enhanced by improving the setup of encryption and/or decryption, by improving the performance of encryption and/or decryption, or by improving both. The calls related to enhanced security of media from an application in an emulated environment to a security module in the operating system hosting the emulated environment may be combined to reduce the overhead of accessing a security module. An application handling secure shell (SSH) communications may execute multiple calls to a cryptographic module in the host operating system. Because many calls to the cryptographic module during SSH communications follow patterns, two or more related calls may be combined into a single combined call to the cryptographic module. For example, a call to generate a server-to-client key and a call to generate a client-to-server key may be combined into a single call.

Abstract: Systems and methods for enhanced security of media are provided. Media security may be enhanced by improving the setup of encryption and/or decryption, by improving the performance of encryption and/or decryption, or by improving both. The calls related to enhanced security of media from an application in an emulated environment to a security module in the operating system hosting the emulated environment may be combined to reduce the overhead of accessing a security module. An application handling secure shell (SSH) communications may execute multiple calls to a cryptographic module in the host operating system. Because many calls to the cryptographic module during SSH communications follow patterns, two or more related calls may be combined into a single combined call to the cryptographic module. For example, a call to generate a server-to-client key and a call to generate a client-to-server key may be combined into a single call.

Abstract: When using graphical diagrams, cutting and pasting operations may take advantage of predefined relationships to intelligently insert and remove items from the diagram. A text data model may be interpreted sequentially or hierarchically to construct various diagrams. Pasting operations will bring new data into the diagram and data model while conforming the new data to the diagram definition. Cutting operations may cause the data model and diagram to be healed to conform to the diagram definition.

Abstract: Methods and systems for anonymous digital identification are disclosed and may include detecting the presence of a first wireless communication device utilizing a second communication device, the first wireless communication device being associated with a first set of content that is distinguishable from an identifier associated with said first wireless communication device. In response to a determination that the first wireless communication device and the second communication device are geographically proximate to one another based on location detection capabilities of the first wireless communication device or the second communication device, content may be provided to the first wireless communication device. The content may be based at least in part on a shared or complementary interest associated with the first wireless communication device, and the interest may have previously been expressed by a user of said first wireless communication device.

Abstract: Systems and methods for enhanced security of media are provided. Media security may be enhanced by improving the setup of encryption and/or decryption, by improving the performance of encryption and/or decryption, or by improving both. The calls related to enhanced security of media from an application in an emulated environment to a security module in the operating system hosting the emulated environment may be combined to reduce the overhead of accessing a security module. An application handling secure shell (SSH) communications may execute multiple calls to a cryptographic module in the host operating system. Because many calls to the cryptographic module during SSH communications follow patterns, two or more related calls may be combined into a single combined call to the cryptographic module. For example, a call to generate a server-to-client key and a call to generate a client-to-server key may be combined into a single call.

Abstract: A system and method for mapping a private branch exchange is provided whereby a visual representation of a private branch exchange is graphically displayed. Once the PBX is mapped, a user can then make changes to the connections and other data in the branch exchange and save those changes such that the PBX will then follow the edited structure.

Abstract: A system and method for providing PBX-like functionality at a mobile location includes the capability of maintaining a network session with a mobile number associated with a remote worker. The system utilizes a remote office platform interposed between a data communications network and a conventional PBX switch. A remotely located individual (such as a telecommuter) “logs in” to the remote office platform and, once the individual is authenticated, PBX-like communication with the mobile device is established. If the device is a computer-enabled device and includes a display, the platform can enable a graphical user interface emulating a PBX station set to the device. Alternatively, the remote worker can enter either spoken commands or series of DTMF sequences to utilize the PBX-like features. For these applications, the remote office platform includes a speech recognition module and a translation table for converting a sequence of DTMF tones into a PBX-like call feature (e.g., transfer, hold, mute, etc.).

Abstract: A system and method is provided for automatically generating an interactive voice response (IVR) application flow from recorded audio files of calls to or from an IVR system. The method includes identifying an IVR state sequence for each of a plurality of calls from recorded audio files of the calls. The N most common state sequences are identified for the IVR system for the plurality of calls. An application flow is then displayed for the IVR application using the N most common state sequences.

Abstract: A network performance estimating device for estimating network performance of a parallel computing machine for executing plural processes in parallel, includes a communication data obtaining unit that obtains communication data output from plural calculation nodes when the plural processes are executed by using the plural calculation nodes, a design estimating unit for referring to a design information storing unit that stores design information defining a network as an estimation target to execute a simulation on communications when the communication data obtained by the communication data obtaining unit are transmitted through the network as the estimation target, and renews estimation information representing an estimation result of the estimation target network stored by an estimation information storing unit on the basis of the obtained simulation result, and a communication data transmission unit for transmitting the communication data obtained by the communication data obtaining unit to an addressed ca

Abstract: A communication platform for providing computer/telephony integration services to remote subscribers comprises: a hosted call switching unit in communication with an external telephone network or interconnected networks through a communications trunk; for each subscriber, a subscriber telephony component, such as an intelligent agent, executed by processing means belonging to the communication platform and connected to an external subscriber's information system through a permanent private secure data channel, whereby said subscriber telephony component can communicate in a private manner with other information system components of said subscriber so as to be logically part of said information system, each subscriber component being capable of controlling said switching unit according to subscriber data; resources available to each subscriber telephony component in association with call processing or routing; means for allocating resources to each telephone call handled by a subscriber telephony component

Abstract: A computer implemented method that analyzes and improves a dial plan. A dial plan design template system receives an existing dial plan. The dial plan design template system models the existing dial plan as a directed graph. The dial plan design template system analyzes the directed graph to determine compliance with a set of edge rules. The dial plan design template system analyzes the directed graph to determine compliance with a set of connectivity type rules.

Abstract: A method and apparatus for reducing the cost of long distance phone calls is disclosed. Accordingly, an originating phone network is operatively connected to a first intermediate point, and a receiving phone network is operatively connected to a second intermediate point. Each intermediate point is operatively connected to communicate via a data network. Users on the originating and destination phone networks may communicate based on virtual numbers. The virtual number is preferably within the local calling area of the originating phone network. The first and second intermediate points route calls to any geographic location, regardless of distance, over the data network based on the virtual number. This provides the advantage of allowing a user on the originating phone network to access a user at a distant location for a price that is substantially similar to the price of a local call.

Abstract: A method of handling incoming calls directed to a virtual communication subscriber is disclosed. An incoming call intended for the virtual communication subscriber is received at a first communication device. A call is placed to a second communication device using contact information provided by the virtual communication subscriber. Extension information is provided to a guest PBX when the call is answered which corresponds to a communication line associated with the second communication device. Upon connection to the second communication device, the incoming call is bridged with the call placed to the second communication device.

Abstract: A system and method is provided for call routing from a wired telephone switch. A virtual number may be registered with a database of the wired telephone switch for call routing. Outgoing calls are routed from a standard telephone utilizing the virtual number. The virtual number is unregistered to disable the call routing from the standard telephone.

Abstract: A method and system for bridging a call in a network as well as a bridged call are provided. A call is received via a network. The call is connected to a first destination. The call is then directed from the first destination to a second destination. Intermediate connection links connecting the network, the first destination, and the second destination are associated with a dialed number identification service (DNIS) label associated with the call. The call is selectively bridged from the network to the second destination via a virtual network by: analyzing the DNIS label associated with each intermediate communication link; determining that the analyzed DNIS labels identify the intermediate links as part of the same call flow; establishing a direct connection between the network and the second destination via the virtual network; and terminating at least one of the intermediate communication links.

Abstract: A method and network element for implementing a virtual PBX feature for a customer associated with a plurality of endpoints. The method comprises receiving information regarding a call. Based on the information regarding the call, it is determined if the call is an external inbound call or an internal call that identifies a particular one of the endpoints. Responsive to determining that the call is an external inbound call, the call is caused to be routed to the plurality of endpoints associated with the customer, while responsive to determining that the call is an internal call that identifies a particular one of the endpoints, the call is caused to be routed to the particular one of the endpoints. This allows members of a small business or household to share a common external subscriber line, while also allowing the members to reach one another with ease.

Abstract: A system for virtual representation of physical contact center resources includes a server coupled to a wide-area-network (WAN), a digital medium accessible to the server, and a resource virtualization application executable from the digital medium to run on the server, characterized in that at least one physical contact center having physical resources has access to the server over the network wherein the resource virtualization application categorizes and represents the physical resources in an abstract way for access by customers of one or more virtual contact centers.

Abstract: A method includes receiving a media signal at an interface device in communication with and disposed between an Internet Protocol private branch exchange (IP-PBX) and a first endpoint. The media signal is associated with the first endpoint and is associated with a session established between the first endpoint and a second endpoint within a session over internet protocol network. The session is established at least in part by the IP-PBX based on a session control signal received at the interface device from the first endpoint and sent from the interface device to the IP-PBX. The method also includes modifying the media signal at the interface device based on a per-device service associated with at least one of the first endpoint or the second endpoint.

Abstract: A method and apparatus for reducing the cost of long distance phone calls is disclosed. Accordingly, an originating phone network is operatively connected to a first intermediate point, and a receiving phone network is operatively connected to a second intermediate point. Each intermediate point is operatively connected to communicate via a data network. Users on the originating and destination phone networks may communicate based on virtual numbers. The virtual number is preferably within the local calling area of the originating phone network. The first and second intermediate points route calls to any geographic location, regardless of distance, over the data network based on the virtual number. This provides the advantage of allowing a user on the originating phone network to access a user at a distant location for a price that is substantially similar to the price of a local call.

Abstract: Example methods, apparatus and articles of manufacture to determine routing for identical virtual private network (VPN) numbers assigned to multiple companies are disclosed. A disclosed example method includes receiving a query from a switch module to determine routing information for a call initiated by a calling party, the query including dialed digits, a calling party identifier, and a route identifier representative of a route via which the call was initiated, selecting a private VPN number look-up table from a plurality of private VPN number look-up tables based on the calling party identifier, and to perform a lookup within the selected private VPN number look-up table based on a portion of the dialed digits and the route identifier, the lookup to identify the routing information associated with the dialed digits, and transmitting the routing information to the switch module.

Abstract: A system for forming a communication link between a first communications device and a second communications device includes a server configured to receive a call request from the first communications device. A virtual agent operating on the server is configured to (a) initiate a first outbound call to the first communications device in response to receiving the call request; (b) initiate a second outbound call to the second communications device; (c) form a first communications channel between the virtual agent and the first communications device; (d) form a second communications channel between the virtual agent and the second communications device; and (e) link the first communications channel to the second communications channel. An NLP engine and/or a learning engine are connected to the virtual agent. A method for forming a communication link between the first communications device and the second communications device utilizing the system is also disclosed.

Abstract: An assembly, and an associated method, by which to place a telephonic station in virtual residency in a telephonic network. The virtually-resident telephonic station is coupled to a packet data network, such as the Internet backbone. The virtually-resident telephonic station has packet network address determined by the location of its connection to the packet data network. An index, formed by an indexer, is maintained at a proxy server embodied at the packet data network. When a call is placed by a calling station for connection with the virtually-resident telephonic station, the call is routed to the packet data network, and the index is accessed to ascertain the address of the virtually-resident telephonic station. When the address is ascertained, the call is routed to the virtually-resident telephonic station, and the call connection is completed.

Abstract: A robust power restoration method is described. The method involves establishing a set of virtual paths within a mesh network having at least two sources of electrical power. Each of the virtual paths is used to determine a suitable location for a non-conducting electrical bridge. When a fault is detected within the network, the state of the electrical bridges is modified to restore power.

Abstract: A method and apparatus for reducing the cost of long distance phone calls is disclosed. Accordingly, an originating phone network is operatively connected to a first intermediate point, and a receiving phone network is operatively connected to a second intermediate point. Each intermediate point is operatively connected to communicate via a data network. Users on the originating and destination phone networks may communicate based on virtual numbers. The virtual number is preferably within the local calling area of the originating phone network. The first and second intermediate points route calls to any geographic location, regardless of distance, over the data network based on the virtual number. This provides the advantage of allowing a user on the originating phone network to access a user at a distant location for a price that is substantially similar to the price of a local call.

Abstract: A real-time network-analysis system comprises a network appliance and a plurality of management devices. The network appliance continuously monitors an object network and synthesizes a current network image comprising contemporaneous indicators of connectivity, occupancy, and performance of the object network. A management-client device may gain access to the network image for timely control and for use in producing long-term network-evolution plans. To enable the creation of a real-time network image, optimized topology synthesis algorithms are devised to minimize the computational effort. The real-time network-analysis system is adapted for use with an object network employing a variety of routing protocols, such as link-state protocols, and network-management protocols, such as the Simple-Network-Management protocol.

Abstract: A method of handling incoming calls directed to a virtual communication subscriber is disclosed. An incoming call intended for the virtual communication subscriber is received at a first communication device. A call is placed to a second communication device using contact information provided by the virtual communication subscriber. Extension information is provided to a guest PBX when the call is answered which corresponds to a communication line associated with the second communication device. Upon connection to the second communication device, the incoming call is bridged with the call placed to the second communication device.

Abstract: Multiple access internet portal billing systems are provided. A representative system, among others, includes a communication facility, a wireless internet server, and a transaction billing system. The communication facility includes a billing platform, and is operable to connect to a plurality of wireless device platforms through a mobile network, and to connect to the wireless internet server. The wireless internet server provides internet access to the wireless devices and communicate at least one billing information record including a usage time to a transaction billing system. The transaction billing system receives the billing information record from the wireless internet server, formats the billing information record, and communicates the formatted record to the communication facility billing platform. Methods and other systems for multiple access internet portals are also provided.

Abstract: A system, wherein a mobile station can switch to an IP access protocol, whereupon data transmitted between the mobile station and a mobile services switching centre change over from a base station system, reached using radio communication, to being transmitted through an interworking unit (40) coupled in connection with an IP connection and the mobile services switching centre. When the mobile station switches to the access network, it transfers the dynamic data relating to the mobile station's state and the calls in progress (state machine) to the interworking unit.

Abstract: A distributed software system provides functionality for users to cluster together various types of computing devices (PCs, mobile phones, PDAs, set top boxes, IP appliances, etc.) and associated service resources (landline telephone, mobile telephone, long distance service, VoIP, instant messaging, etc.) to form a service cluster, and to effectively bind the service cluster to a common user identity. The software system enables each service resource that is natively available to a device in the cluster to be accessed and used by the other devices in the cluster. For example, in one embodiment, a call placed to any device in the cluster can be routed to and answered on any other device in the cluster, transparently to the caller. A cluster owner can also grant permissions to other users to use particular service resources available to the cluster. Routing of calls is handled efficiently using a distributed hash table system.

Abstract: Emergency calls placed from telephone devices connected to a data network are completed to the appropriate public safety answering point (PSAP). In one embodiment of the present invention, a method for completing an emergency call comprises receiving a call from a device on a data network, the call destined for an emergency service, the device having a physical location, obtaining a telephone number of an emergency call center that handles emergency calls for the physical location of the device, and routing the call to the emergency call center using the telephone number.

Abstract: A method and apparatus for reducing the cost of long distance phone calls is disclosed. Accordingly, an originating phone network is operatively connected to a first intermediate point, and a receiving phone network is operatively connected to a second intermediate point. Each intermediate point is operatively connected to communicate via a data network. Users on the originating and destination phone networks may communicate based on virtual numbers. The virtual number is preferably within the local calling area of the originating phone network. The first and second intermediate points route calls to any geographic location, regardless of distance, over the data network based on the virtual number. This provides the advantage of allowing a user on the originating phone network to access a user at a distant location for a price that is substantially similar to the price of a local call.

Abstract: A system and method is provided for call routing from a wired telephone switch. A virtual number may be registered with a database of the wired telephone switch for call routing. Outgoing calls are routed from a standard telephone utilizing the virtual number. The virtual number is unregistered to disable the call routing from the standard telephone.

Abstract: A user may utilize a communication device, e.g., a wireless phone, mobile device or personal digital assistant (PDA), to contact an information/call center where an operator provides personalized information and communications services to the user in accordance with the invention. Such services include, e.g., providing listing information, contacts information, appointments information, etc. To provide effective connectivity, for example, when a user locates a phone number in his/her private directory using a web browser, the user may utilize a direct connect feature of the invention to initiate a phone call to the desired number over the Internet. In addition, the invention allows for delivery of the appointments information to the user not only via voice connection, but also SMS, email, facsimile, PDA, etc. It also allows for rendering a calendaring service in combination with such services as a TeleConcierge® service which helps the user to plan a future event, e.g., making a restaurant reservation.

Abstract: A method and apparatus for reducing the cost of long distance phone calls is disclosed. Accordingly, an originating phone network is operatively connected to a first intermediate point, and a receiving phone network is operatively connected to a second intermediate point. Each intermediate point is operatively connected to communicate via a data network. Users on the originating and destination phone networks may communicate based on virtual numbers. The virtual number is preferably within the local calling area of the originating phone network. The first and second intermediate points route calls to any geographic location, regardless of distance, over the data network based on the virtual number. This provides the advantage of allowing a user on the originating phone network to access a user at a distant location for a price that is substantially similar to the price of a local call.

Abstract: A method of operating a virtual private network includes the steps of: (a) dialing a custom number; (b) receiving the custom number at a switch (20) of a first carrier; (c) routing the call to a switch (18) of a second carrier based on having received the custom number; and (d) when the call to the switch (18) of the second carrier includes a plain old telephone number translation of the customer number, routing the call over the second carrier to a service switching point (26) of a third carrier.

Abstract: At least one queue is provided per current branch pattern in a network node. In this way, a queue can be jointly used for a plurality of distribution compartments which are imaged onto the same branch pattern in said node. Arriving packets are differentiated according to the particular distribution compartment to which they belong (i.e. not according to a particular flow to which they belong inside the distribution compartment). They are then inserted into a corresponding queue accordingly. Said queues are used by the ports belonging to each branch pattern. As soon as a port is free, it selects the next queue to use. The selection thus begins in sufficient time to ensure that no gaps appear on the outgoing line from said port. If a port uses a plurality (in this case fully or partially overlapping) of branch patterns, a search is then carried out for non-empty queues in all of that branch patterns, during the selection.

Abstract: A system and method to provide secure access across the untrusted public switched telephone network is described. The system and method can be initiated by a security policy defining actions to be taken based upon at least one attribute of the call.

Abstract: A switching system adjunct (120) monitors a call between a calling and a called party and reestablishes the call when one of the parties has been or is being dropped. The reestablishment may be effected to a same or a different phone number of the dropped party, and may be effected via the same or a different medium (e.g., wired or wireless). The call record of the original call is merged into the call record of the reestablished call, thus preserving the context of entities involved in the call that exists at the time that the party is dropped.

Abstract: A method of operating a virtual private network includes the steps of: (a) dialing a custom number; (b) receiving the custom number at a switch (20) of a first carrier; (c) routing the call to a switch (18) of a second carrier based on having received the custom number; and (d) when the call to the switch (18) of the second carrier includes a plain old telephone number translation of the customer number, routing the call over the second carrier to a service switching point (26) of a third carrier.

Abstract: This invention provides an output service provision system which is capable of allowing a user to easily receive a provided output service, providing an output service responsive to the user and flexibly coping with situational variations. Upon determining that a virtual object B is in an area-in state with respect to a virtual object A, a virtual object management device can transmit an area-in notification to a projector. Upon receiving the area-in notification, the projector can transmit a projector display data transmission request to a portable terminal and receive projector display data transmitted in response to the transmission request. The projector can then execute a projection process by a projection device on the basis of the received projector display data. The portable terminal can transmit the projector display data to the projector in response to the projector display data transmission request.

Abstract: A telephone line status notification system including at least one telephone line having a status, a communications network, at least one communications terminal which is connectable to the communications network and which is employable by a seeking user to communicate via the communications network a status request concerning the status of the at least one telephone line, apparatus for processing the status request the apparatus for processing is connectable to the communications network for receiving the status request from the seeking user therethrough and communicating the request, and apparatus for acquiring the status of the at least one telephone line, the apparatus for acquiring is in communication with the apparatus for processing for receiving the status request therefrom, and the apparatus for acquiring is connectable to the communications network for communicating the status via the communications network.

Abstract: A communication system includes a tenant with multiple physical locations that include a number of packet enabled telecommunications devices managed by one or more call managers. To generate a route plan for use by a call manager in managing calls from these devices, a route plan wizard determines routing options, location information for the tenant, and gateway information for gateways available to the tenant and then automatically generates a route plan for use in routing telephone calls originating from the managed packet enabled telecommunications devices based on this information.

Abstract: Method for operating a private telecommunications network which is connected via at least one multichannel private branch exchange or a comparable device, in particular a call server or a voice-over IP Gateway, with a plurality of real call numbers to a public telecommunications network, the private branch exchange or comparable device for a multiplicity of real call numbers being assigned a common virtual call number for access from the public network to which a call via a free real call number to the internal terminal of the direct dialing number is switched through.

Abstract: A distributed features system is disclosed which permits a telecommunication network to accommodate the creation of open multimedia services. In accordance with an embodiment of the present invention, protocol extensions for a distributed feature system are disclosed which accommodate a broader range of media choices than conventional telephony. Protocols are disclosed for internal calls between modules in the distributed feature system that permit a module to open and close any number of media channels to be utilized in the communication usage. A protocol is also disclosed for internal calls between modules in the distributed feature system that is more appropriate for a packet-switched reference implementation.

Abstract: A virtual private line connection method allowing efficient and economical virtual private line service in the public ISDN is disclosed. When a SS7 (common channel signalling system No. 7) message is generated in response to a call originated by a terminal accommodated in a PBX, the SS7 message is encapsulated in an ISDN message and the ISDN message is sent to the destination PBX on a D channel. When the destination PBX receives the ISDN message, the SS7 message is read from the received ISDN message to establish the virtual private line between the PBXs.

Abstract: A virtual private communications network (VPCN) and method of managing calls on the network. Stations on a private communications network are identified by an unique private network identification (ID) code or dial in direct (DID) number. Remote communications devices (e.g., cell phones, analog phones, etc.) are virtual client devices connected from a public communications network to the private communications network. One or more DID numbers are shared DID numbers, dedicated for the virtual client devices. Calls from the virtual client devices may be placed to network stations by dialing shorthand (e.g., 5 or fewer digits) numbers. Each call has a dedicated DID number temporarily assigned to it for placing the call as an in network call. Once the call reaches its final destination, the shared DID number is released for temporary assignment to other virtual client device calls.

Abstract: An intelligent network implementing processes and apparatus for supporting ATM/Vnet services. The intelligent network comprises the ability to receive an ATM VNET call at an ATM switch associated with a service node of the intelligent network, translate the dialed VNET number and then extend the call to a correct termination. Prior to the outdial, source address and subscription validation, destination address screening, source address screening and VNET number translation are performed. In one embodiment, assuming that the VNET call is an ATM to ATM call, no number translation is required. In placing Vnet/ATM calls, the network does all resource allocation, e.g., bandwidth reservation and allocation. The resource specification in the ATM setup message (e.g., bandwidth) is validated against the customer's subscription versus the current network utilization.

Abstract: A method of operating a virtual private network includes the steps of: (a) dialing a custom number; (b) receiving the custom number at a switch (20) of a first carrier; (c) routing the call to a switch (18) of a second carrier based on having received the custom number; and (d) when the call to the switch (18) of the second carrier includes a plain old telephone number translation of the customer number, routing the call over the second carrier to a service switching point (26) of a third carrier.