Voice Controlled Message Management Patents (Class 379/88.04)
  • Patent number: 10440075
    Abstract: A method of remotely controlling an electronic device is disclosed. In some implementations, the method is performed on a server system. The server system receives, from a first electronic device, a first media control request, wherein the first electronic device provides a single user interface that allows a user to both select media content for presentation by the first electronic device and to generate media control requests for transmission to the server system; and the first electronic device also sends a second media control request to a second electronic device over a local area network to which both the first electronic device and the second electronic device are connected. The server system then sends the received first media control request to the second electronic device, distinct from the first electronic device, wherein the server system and the second electronic device are not on the same local area network.
    Type: Grant
    Filed: July 1, 2013
    Date of Patent: October 8, 2019
    Assignee: Spotify AB
    Inventors: Sten Garmark, Karl Magnus Röös, Andreas Öman, Per Gunnar Joachim Bengtsson, Marcus Per Vesterlund
  • Patent number: 10430449
    Abstract: Systems and methods for correcting a voice query based on a subsequent voice query with a lower pronunciation rate. In some aspects, the systems and methods calculate first and second pronunciation rates of first and second voice queries. The systems and methods determine that the second pronunciation rate is lower than the first pronunciation rate and determine a first candidate pronunciation time for a first candidate word from the first voice query. The systems and methods determine a second candidate pronunciation time, adjusted to the first pronunciation rate, for the second candidate word from the second voice query. The systems and methods determine that the first candidate pronunciation time matches the second candidate pronunciation time and generate a third voice query based on the first voice query by replacing the first candidate word with the second candidate word.
    Type: Grant
    Filed: March 28, 2017
    Date of Patent: October 1, 2019
    Assignee: Rovi Guides, Inc.
    Inventor: Arun Sreedhara
  • Patent number: 10424297
    Abstract: An example method includes receiving at a conference bridge media from a plurality of participants during a conference session and mixing the media received from the plurality of participants to provide mixed media. At least one utterance of the mixed media is parsed using natural language processing to determine a command and at least one subject or object associated with the command. The method also includes invoking a selected conference function during the conference session based on the determined command and each identified subject or object.
    Type: Grant
    Filed: February 2, 2017
    Date of Patent: September 24, 2019
    Assignee: Mitel Networks, Inc.
    Inventor: Eric N. Carino
  • Patent number: 10354654
    Abstract: Embodiments disclosed herein provide systems, methods, and computer readable media for analyzing a conversation between a plurality of participants. In a particular embodiment, a method provides determining a first speaker from the plurality of participants and determining a second speaker from the plurality of participants. The method further provides determining a first plurality of turns comprising portions of the conversation when the first speaker is speaking and determining a second plurality of turns comprising portions of the conversation when the second speaker is speaking The method also provides determining per-turn statistics for turns of the first and second pluralities of turns and identifying phases of the conversation based on the per-turn statistics.
    Type: Grant
    Filed: June 11, 2014
    Date of Patent: July 16, 2019
    Assignee: Avaya Inc.
    Inventors: Keith Ponting, Rein Sikveland, David Zeitlyn
  • Patent number: 10348895
    Abstract: In order to provide better service with self-service applications, metrics for a communication session between a user and a self-service application are identified. Based on the metrics, a pattern is determined that will likely predict an initial outcome of the communication session with the self-service application. In response to determining that the pattern will likely predict the initial outcome of the communication session with the self-service application, the way the user is managed in the communication session is changed. For example, if a particular pattern of IVR responses is detected that will likely lead to a caller abandoning a voice call, the voice call can be automatically transferred from the IVR system to a contact center agent. This provides for increased customer satisfaction and better utilization of contact center resources.
    Type: Grant
    Filed: February 13, 2015
    Date of Patent: July 9, 2019
    Assignee: Avaya Inc.
    Inventors: Lorraine Denby, Wen-Hua Ju, Patrick Tendick
  • Patent number: 10166572
    Abstract: A disclosed digital media device operational at user premises to receive media signals from a media source for presentation via endpoint devices such as a television display. The digital media device can include gateway and digital media management functionality and can be referred to as a gateway and digital media device. The device offers application services obtained over a wide area network and a user premises network. The digital media device may form a composite signal from the media signal and application service information, for example, for a composite audio and/or video signal for television type presentation to the user. The digital media device may receive a selection signal based on the presentation, for transmission to the application service provider device or to the media source. The media device also offers a GUI presenting a moveable arrangement of icons for selectively accessing application services.
    Type: Grant
    Filed: October 31, 2017
    Date of Patent: January 1, 2019
    Assignee: KIP PROD P1 LP
    Inventors: Amir Ansari, George A. Cowgill, Leon E. Nicholls, Atousa Raissyan, Jude P. Ramayya, Ramprakash Masina, Alvin R. McQuarters
  • Patent number: 10170105
    Abstract: An electronic device includes a microphone that receives an audio signal that includes a spoken trigger phrase, and a processor that is electrically coupled to the microphone. The processor measures characteristics of the audio signal, and determines, based on the measured characteristics, whether the spoken trigger phrase is acceptable for trigger phrase model training. If the spoken trigger phrase is determined not to be acceptable for trigger phrase model training, the processor rejects the trigger phrase for trigger phrase model training.
    Type: Grant
    Filed: December 19, 2016
    Date of Patent: January 1, 2019
    Assignee: Google Technology Holdings LLC
    Inventors: Joel A. Clark, Tenkasi V. Ramabadran, Mark A. Jasiuk
  • Patent number: 10148816
    Abstract: A device can receive, from an interactive voice response (IVR) system, a set of instructions to initiate an application session of an application and to provide an authentication interface for display. The device can receive, via the authentication interface and during the application session, a first credential from a user of the device. The device can authenticate, during the application session, the first credential. The device can receive, from a third-party server device and during the application session, a second credential. The device can cause, during the application session, a communication session to be established with the IVR system to request the account information. The communication session can include a telephone call established between the application and the IVR system. The device can receive the account information from the IVR system via the application session. The device can provide the account information for display via a display of the device.
    Type: Grant
    Filed: February 21, 2017
    Date of Patent: December 4, 2018
    Assignee: Verizon Patent and Licensing Inc.
    Inventors: Brian S. Badger, Thomas G. Smith
  • Patent number: 10110272
    Abstract: Novel tools and techniques are provided for implementing Internet of Things (“IoT”) functionality. In some embodiments, a wearable control device (“WCD”) might receive first user input comprising one or more of touch, gesture, and/or voice input from the user. The WCD (and/or a remote computing system (“RCS”)) might analyze the first user input to identify a user device of a plurality of user devices to remotely control. The WCD might establish wireless communications with the identified user device, and might reconfigure its user interface to provide the user with command options to control the user device. The WCD might receive second user input. The WCD (and/or the RCS) might analyze the second user input to identify one or more functionalities of the user device to invoke, and might generate first command instructions, which might be sent by the WCD to the user device, via the wireless communications.
    Type: Grant
    Filed: December 19, 2016
    Date of Patent: October 23, 2018
    Assignee: CenturyLink Intellectual Property LLC
    Inventor: Thomas Charles Barnett, Jr.
  • Patent number: 10071395
    Abstract: A disclosed digital media device operational at user premises to receive media signals from a media source for presentation via endpoint devices such as a television display. The digital media device can include gateway and digital media management functionality and can be referred to as a gateway and digital media device. The device offers application services obtained over a wide area network and a user premises network. The digital media device may form a composite signal from the media signal and application service information, for example, for a composite audio and/or video signal for television type presentation to the user. The digital media device may receive a selection signal based on the presentation, for transmission to the application service provider device or to the media source. The media device also offers a GUI presenting a moveable arrangement of icons for selectively accessing application services.
    Type: Grant
    Filed: October 31, 2017
    Date of Patent: September 11, 2018
    Assignee: KIP PROD P1 LP
    Inventors: Amir Ansari, George A. Cowgill, Leon E. Nicholls, Atousa Raissyan, Jude P. Ramayya, Ramprakash Masina, Alvin R. McQuarters
  • Patent number: 9998548
    Abstract: Communications from a primary communication session are transitioned to a secondary communication session. A primary communication from a primary communication session is detected, where the primary communication is between a first device and a second device, and where the primary communication session is a first type of communication session. A signal selecting a secondary communication session for future communications from the first device is received, where the secondary communication session is a second type of communication session that is different from the first type of communication session, and where the secondary communication session has been determined to be a preferable venue for the future communications from the first device. Future communications from the first device are then directed to the secondary communication session.
    Type: Grant
    Filed: December 16, 2014
    Date of Patent: June 12, 2018
    Assignee: International Business Machines Corporation
    Inventors: Judith H. Bank, Liam Harpur, Ruthie D. Lyle, Patrick J. O'Sullivan, Lin Sun
  • Patent number: 9876911
    Abstract: A method for delivery of a voice mail message to a recipient. The method includes determining content of the voice mail message, identifying a recipient of the voice mail message based on the determining step, converting the voice mail message to a format for delivery based on the identifying step, and delivering the converted voice mail message to the recipient. The method further includes identifying a voice mail box of the recipient and caching voice mail box information at a voice mail server.
    Type: Grant
    Filed: January 24, 2017
    Date of Patent: January 23, 2018
    Assignee: AT&T Intellectual Property I, L.P.
    Inventor: Venson Shaw
  • Patent number: 9848083
    Abstract: A system for determining the status of an answered telephone during the course of an outbound telephone call includes an automated telephone calling device for placing a telephone call to a location having a telephone number at which a target person is listed, upon the telephone call being answered, initiating a prerecorded greeting which asks for the target person and receiving a spoken response from an answering person and a speech recognition device for performing a speech recognition analysis on the spoken response to determine a status of the spoken response. If the speech recognition device determines that the answering person is the target person, the speech recognition device initiates a speech recognition application with the target person.
    Type: Grant
    Filed: March 8, 2016
    Date of Patent: December 19, 2017
    Assignee: Eliza Corporation
    Inventors: Lucas Merrow, Alexandra Drane, John Krocker, Oleg Boulanov, Nasreen R. Quibria, Michael R. Robinson
  • Patent number: 9843448
    Abstract: The present disclosure provides details of a system and method for customizing an inmate communication notification. Such a system provides an inmate different customized notification messages to be played to different called parties. The system includes a list of different contacts, and each of the contacts can be associated with one or more contact numbers. Each contact number is associated with one or more customized notification messages. The customized notification messages include terms, phrases, and sentences that draws the called party's attention and sound familiar to the called party. The customized notification messages include customized text files, audio files, and video files. An inmate chooses one or more customized notification messages to be played to a called party.
    Type: Grant
    Filed: June 7, 2017
    Date of Patent: December 12, 2017
    Assignee: Global Tel*Link Corporation
    Inventor: Stephen L. Hodge
  • Patent number: 9820108
    Abstract: A system may include a telematics device associated with a vehicle, a first computing device associated with a driver of the vehicle, and a server. The server may receive, from the telematics device or another device, driving behavior data, a vehicle location, and a time corresponding to the vehicle location, and parse data regarding a driver's calendar in order to identify a scheduled meeting or event and a location and/or time associated therewith. Further, the server may estimate a time of arrival at which the vehicle will arrive at the meeting or event location, determine whether or not the driver will be late to the meeting or event, and take action as appropriate.
    Type: Grant
    Filed: October 20, 2015
    Date of Patent: November 14, 2017
    Assignee: Allstate Insurance Company
    Inventors: Sarah Inciong, Edward A. Biemer
  • Patent number: 9792617
    Abstract: Embodiments introduced describe single-action surveys, wherein a survey requires a single action only, such as a click on a computer mouse, a tap or stroke on a touch screen. Each single action means submission of one survey answer and a survey session may end after a single action is performed. In addition, a survey may contain a single question only and a single question may concern user satisfaction or contain a few words or even one word.
    Type: Grant
    Filed: September 29, 2016
    Date of Patent: October 17, 2017
    Inventor: Chian Chiu Li
  • Patent number: 9767710
    Abstract: The apparatus for foreign language study includes: a voice recognition device configured to recognize a speech entered by a user and convert the speech into a speech text; a speech intent recognition device configured to extract a user speech intent for the speech text using skill level information of the user and dialog context information; and a feedback processing device configured to extract a different expression depending on the user speech intent and a speech situation of the user. According to the present invention, the intent of a learner's speech may be determined even though the learner's skill is low, and customized expressions for various situations may be provided to the learner.
    Type: Grant
    Filed: October 15, 2010
    Date of Patent: September 19, 2017
    Assignee: POSTECH ACADEMY-INDUSTRY FOUNDATION
    Inventors: Sung Jin Lee, Cheong Jae Lee, Gary Geunbae Lee
  • Patent number: 9767510
    Abstract: Methods and apparatuses to connect people for services delivered via real time communications and to optionally generate leads to new customers for the services. One embodiment includes: providing a communication reference to an entity for distribution to customers; establishing connections for real time communications between the entity and the customers in response to requests made via the communication reference; charging the customers on behalf of the entity using a process to establish the connections for a service of the entity provided to the customers over the connections; presenting the service of the entity to customers on behalf of the entity; charging the entity a first fee according to what the entity charges a customer for the service; and charging the entity a second fee according to a bid price specified by the entity in response to a determination that the presenting of the service leads to the customer.
    Type: Grant
    Filed: May 30, 2008
    Date of Patent: September 19, 2017
    Assignee: YELLOWPAGES.COM LLC
    Inventors: Ebbe Altberg, Scott Faber, Ron Hirson, Sean Van Der Linden
  • Patent number: 9749472
    Abstract: Message backup, in which a method initiates establishment of an active telephone call to a voicemail server of a telecommunications service, the voicemail server storing a voicemail message; receives an audio stream from the voicemail server during the active telephone call, the audio stream being part of the active telephone call, wherein the voicemail message is played back as part of the audio stream; initiates recording of at least a portion of the audio stream of the active telephone call, the portion of the audio stream comprising the voicemail message; and streams the portion of the audio stream from the computer system to a remote system.
    Type: Grant
    Filed: May 8, 2017
    Date of Patent: August 29, 2017
    Assignee: REPLAY FOREVER, LLC
    Inventors: Angela Bakker Lee, Gregory Welteroth
  • Patent number: 9648470
    Abstract: Facilities are provided herein for backing up messages and related activities. An active telephone call is initiated to a voicemail server and recording of the audio stream of the active telephone call is initiated to record a voicemail message being played back during the telephone call. The recorded voicemail message may then be edited, tagged, enhanced, organized with other messages, and shared, as examples. In another aspect, backup of messages is facilitated by an intermediary system that establishes an active telephone call between a voicemail server and a client. The intermediary system passes a request from the client to the voicemail server to commence playback of a voicemail message, and the intermediary system records a portion of the audio stream of the active telephone call.
    Type: Grant
    Filed: June 16, 2015
    Date of Patent: May 9, 2017
    Assignee: REPLAY FOREVER, LLC
    Inventors: Angela Bakker Lee, Gregory Welteroth
  • Patent number: 9641802
    Abstract: A video session manager and method for enabling, optimizing and managing inter-domain video calling, telepresence and videoconferencing sessions, in exclusive video sessions, or within multi-modal communications sessions. The video session manager and method is operative for receiving and analyzing a communications session request from one or more endpoints (users); determining the viability of a communication session based on one or more attributes of the session; connecting the one or more requesting endpoints to start the session; continuously or periodically monitoring the session for problems with or changes in the session; and altering the parameters of the session in accordance with one or more predetermined policies, if a problem or change is detected, in order to maintain the viability of the session.
    Type: Grant
    Filed: April 28, 2016
    Date of Patent: May 2, 2017
    Assignee: Tata Communications (America) Inc.
    Inventors: Galeal Zino, James Karanassos
  • Patent number: 9641678
    Abstract: A voice interactive session includes detection of an input signaling an interrupt to the session. When the interrupt is detected, instructional and or informational output is interrupted and detection of voice input begins. The voice input is not detected until the output is interrupted. Upon detection of a voice input (or other sound-based input), a determination may be made if the input was valid. If the input was valid, the input is processed, otherwise, instructional and/or informational output may be relayed again and/or the voice input may be redetected.
    Type: Grant
    Filed: January 29, 2009
    Date of Patent: May 2, 2017
    Assignee: Ford Global Technologies, LLC
    Inventors: Joseph J. Berry, Mark Scalf
  • Patent number: 9521252
    Abstract: A method for computer control of online social interactions based on conversation processing. A portion of a conversation with a given user is recorded, stored in memory, and processed so as to influence subsequent interactions. These may include audio or other contextualized annunciations of subsequent telephone calls. Other modes addressing conversational processing for social purposes can result in interwoven conversation guided among threads of interest, advertising and incented participation of conversational content and placement. The invention is capable of implementation in telecommunications systems such as cellular, local exchange, and VOIP, and in combination with other forms of internet-based telecommunication, including smart phones and adaptive forums chat rooms.
    Type: Grant
    Filed: December 13, 2013
    Date of Patent: December 13, 2016
    Assignee: Computer Products Introductions, Corporation
    Inventors: Richard Leeds, Elon Gasper
  • Patent number: 9454964
    Abstract: An interfacing device and method to support a speech dialogue service based on a multi-modal input are provided. The method includes executing an interface for the speech dialogue service, receiving a user input, through the executed interface, including a voice input and a non-voice input, transmitting, as a request signal to a server, at least one of the voice input or a text extracted from the voice input when the received user input is the voice input, transmitting, as the request signal to the server, a text extracted from the non-voice input when the received user input is the non-voice input, receiving a result of dialogue recognition in response to the request signal from the server, and executing a response to the received user input on the basis of the received result of dialogue recognition.
    Type: Grant
    Filed: August 4, 2014
    Date of Patent: September 27, 2016
    Assignee: Samsung Electronics Co., Ltd.
    Inventors: Hayoung Jeon, Sora Kim, Heewoon Kim, Yumi Ahn, Jihyun Ahn
  • Patent number: 9413698
    Abstract: Disclosed is a system and method for automatically pre-delivering messages such as emails that satisfy a certain criteria. Upon a received email satisfying certain criteria conforming to a pattern, an appropriate rule is triggered which pre-delivers an email(s) to other appropriate inboxes. The pre-delivered emails are marked with a display flag and a time-to-live (TTL) flag. The display flag masks the pre-delivered email. The display flag results in the pre-delivered email being hidden until the sending user actually executes the send/forward action. At that time, the display flag is toggled so that the pre-delivered email is instantly displayed in the recipient's inbox. The TTL flag set enables pre-delivered emails to have a life-span, such that in cases where the user chooses not to forward/send the email, they auto-destruct after a period of time.
    Type: Grant
    Filed: June 2, 2014
    Date of Patent: August 9, 2016
    Assignee: Yahoo! Inc.
    Inventor: Varun Bhagwan
  • Patent number: 9368125
    Abstract: A voice guidance system is provided in which the voice guidance is enabled to easily follow a trend of change intervals, a rapid change of change intervals, etc. in a menu operation. The voice guidance system is configured with an input analyzing unit which inputs and analyzes an operation instruction signal of a menu item, a voice guidance control unit which controls voice guidance of the menu item according to the analysis result by the input analyzing unit, and a textual guidance control unit which performs display control of the menu item according to the analysis result by the input analyzing unit. The voice guidance control unit determines reproduction speed of the voice guidance according to the analysis result, on the basis of a speed trend obtained from a speed history as a set of plural pieces of reproduction speed information.
    Type: Grant
    Filed: August 22, 2013
    Date of Patent: June 14, 2016
    Assignee: RENESAS ELECTRONICS CORPORATION
    Inventor: Kazuyuki Ohno
  • Patent number: 9349367
    Abstract: Methods, apparatus, and products are disclosed for record disambiguation in a multimodal application operating on a multimodal device, the multimodal device supporting multiple modes of interaction including at least a voice mode and a visual mode, that include: prompting, by the multimodal application, a user to identify a particular record among a plurality of records; receiving, by the multimodal application in response to the prompt, a voice utterance from the user; determining, by the multimodal application, that the voice utterance ambiguously identifies more than one of the plurality of records; generating, by the multimodal application, a user interaction to disambiguate the records ambiguously identified by the voice utterance in dependence upon record attributes of the records ambiguously identified by the voice utterance; and selecting, by the multimodal application for further processing, one of the records ambiguously identified by the voice utterance in dependence upon the user interaction.
    Type: Grant
    Filed: April 24, 2008
    Date of Patent: May 24, 2016
    Assignee: Nuance Communications, Inc.
    Inventors: Ciprian Agapi, William K. Bodin, Charles W. Cross, Jr., Pradeep P. Mansey
  • Patent number: 9319528
    Abstract: A system and method are disclosed for announcing a calling party from a communication device. A system that incorporates teachings of the present disclosure may include, for example, a call processing system can have a controller for processing calls in a communication system. The controller can be programmed to detect an incoming call initiated by a third party communication device over a first voice channel, transmit to a communication device over a control channel a notification signal associated with the incoming call, detect a connection made by the communication device to a second voice channel, transmit to the communication device over the second voice channel audio signals that identify a calling party, and link the first and second voice channels upon detecting over the control channel a call acceptance action by the communication device. Additional embodiments are disclosed.
    Type: Grant
    Filed: November 30, 2012
    Date of Patent: April 19, 2016
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Yolius Diroo, Edward Walter, Steve Wollmershauser
  • Patent number: 9318101
    Abstract: A method includes identifying, at a computing device, a plurality of words in data. Each of the plurality of words corresponds to a particular word of a written language. The method includes determining a sound output level based on a location of the computing device. The method includes generating sound data based on the sound output level and the plurality of words identified in the data.
    Type: Grant
    Filed: March 20, 2013
    Date of Patent: April 19, 2016
    Assignee: AT&T Mobility II LLC
    Inventors: Mostafa Tofighbakhsh, Vinay Kundaje, Waliur Rahman
  • Patent number: 9088655
    Abstract: Automated response processing includes receiving a first audible prompt from a called system and a response to the first audible prompt from a calling system during a first phone call. Automated response processing further includes determining, using a processor, a semantic identifier for the first audible prompt using semantic analysis and storing the semantic identifier of the first audible prompt in association with the response. The stored response is played responsive to determining that a semantic identifier for a second audible prompt played to the calling system matches the semantic identifier of the first audible prompt.
    Type: Grant
    Filed: July 29, 2013
    Date of Patent: July 21, 2015
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Kulvir S. Bhogal, William A. Griffith, Indran Naick, Mark W. Talbot
  • Patent number: 9077802
    Abstract: Automated response processing includes receiving a first audible prompt from a called system and a response to the first audible prompt from a calling system during a first phone call. Automated response processing further includes determining, using a processor, a semantic identifier for the first audible prompt using semantic analysis and storing the semantic identifier of the first audible prompt in association with the response. The stored response is played responsive to determining that a semantic identifier for a second audible prompt played to the calling system matches the semantic identifier of the first audible prompt.
    Type: Grant
    Filed: July 31, 2013
    Date of Patent: July 7, 2015
    Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATION
    Inventors: Kulvir S. Bhogal, William A. Griffith, Indran Naick, Mark W. Talbot
  • Patent number: 9076447
    Abstract: Streaming audio is received. The streaming audio includes a frame having plurality of samples. An energy estimate is obtained for the plurality of samples. The energy estimate is compared to at least one threshold. In addition, a band pass estimate of the signal is determined. An energy estimate is obtained for the band-passed plurality of samples. The two energy estimates are compared to at least one threshold each. Based upon the comparison operation, a determination is made as to whether speech is detected.
    Type: Grant
    Filed: October 23, 2014
    Date of Patent: July 7, 2015
    Assignee: KNOWLES ELECTRONICS, LLC
    Inventors: Dibyendu Nandy, Yang Li, Henrick Thomsen, Claus Furst
  • Patent number: 9071689
    Abstract: Facilities are provided herein for backing up messages and related activities. An active telephone call is initiated to a voicemail server and recording of the audio stream of the active telephone call is initiated to record a voicemail message being played back during the telephone call. The recorded voicemail message may then be edited, tagged, enhanced, organized with other messages, and shared, as examples. In another aspect, backup of messages is facilitated by an intermediary system that establishes an active telephone call between a voicemail server and a client. The intermediary system passes a request from the client to the voicemail server to commence playback of a voicemail message, and the intermediary system records a portion of the audio stream of the active telephone call.
    Type: Grant
    Filed: May 10, 2013
    Date of Patent: June 30, 2015
    Assignee: REPLAY FOREVER, LLC
    Inventors: Angela Bakker Lee, Gregory Welteroth
  • Patent number: 9054910
    Abstract: A method and apparatus provide terminal status information by a telecommunication terminal as audio information by generating terminal status information by a telecommunication terminal; establishing a direct connection by a monitor computer to the telecommunication terminal via a direct link to the telecommunication terminal; transmitting the generated terminal status information to the monitor computer by the telecommunication terminal via the direct link; converting the generated terminal status information to audio terminal status information by the monitor computer; and presenting the audio terminal status information to a user of the telecommunication terminal. In addition, the method and apparatus establish a firewall by the telecommunication terminal to prevent the monitor computer from communicating on a network to which the telecommunication terminal is connected whereby the monitor computer is also denied access to other devices connected to the network.
    Type: Grant
    Filed: January 3, 2007
    Date of Patent: June 9, 2015
    Assignee: Avaya Inc.
    Inventors: David Ray Burritt, Paul Roller Michaelis, Lee Joseph Wilson
  • Patent number: 9036793
    Abstract: A disclosed method of authenticating a telephone caller includes receiving an authentication request for the telephone caller that includes a voice recording of the caller and household information indicative of a household, creating a first voice pattern based on the voice recording of the caller, retrieving a second voice pattern using at least some of the household information, comparing the two voice patterns, and transmitting information indicative of the results of the comparison. The transmitted information may include information that the telephone caller is authenticated, is not authenticated, or that the comparison results were inconclusive. The method may include monitoring telephone calls with the household, and if it is determined that a voice on at least some of the telephone calls is associated with the household, creating the second voice pattern based on the voice, and associating the second voice pattern to the household.
    Type: Grant
    Filed: July 21, 2014
    Date of Patent: May 19, 2015
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: David L. Dunmire, Jeff P. Clark, Brian M. Novack
  • Patent number: 9037471
    Abstract: An image processing apparatus including: image processor which processes broadcasting signal, to display image based on processed broadcasting signal; communication unit which is connected to a server; a voice input unit which receives a user's speech; a voice processor which processes a performance of a preset corresponding operation according to a voice command corresponding to the speech; and a controller which processes the voice command corresponding to the speech through one of the voice processor and the server if the speech is input through the voice input unit. If the voice command includes a keyword relating to a call sign of a broadcasting channel, the controller controls one of the voice processor and the server to select a recommended call sign corresponding to the keyword according to a predetermined selection condition, and performs a corresponding operation under the voice command with respect to the broadcasting channel of the recommended call sign.
    Type: Grant
    Filed: January 18, 2013
    Date of Patent: May 19, 2015
    Assignee: SAMSUNG ELECTRONICS CO., LTD.
    Inventors: Joo-yeong Lee, Sang-shin Park
  • Patent number: 9025736
    Abstract: A method, information processing system, and computer program storage product for automatically generating auditory archives in a customer service environment are disclosed. A communication link with an end user is established. An information form is retrieved. The information form includes at least a category choice information set and at least one audio recoding information set. The end user is prompted to answer a set of questions based on information in the information form. A data set associated with each answer to each question in the set of questions given by the end user is stored. The data is stored under a set of fields corresponding to a question. Each data set stored under the set of fields for each question in the set of questions are combined with each other. An audio archive file is generated including the data sets that have been combined.
    Type: Grant
    Filed: February 4, 2008
    Date of Patent: May 5, 2015
    Assignee: International Business Machines Corporation
    Inventors: Fan Ping Meng, Yong Qin, Qin Shi, Zhi Wei Shuang
  • Patent number: 9008285
    Abstract: An embodiment provides a modular framework for managing multiple router applications in an interactive voice response (IVR) system. In an embodiment, a single table-driven framework approach is taken in which multiple IVR router applications, including menu/response type call routing applications and/or frequently asked question (FAQ)/response applications, may be managed in a more streamlined fashion. In an embodiment, a menu is presented to the caller. The menu is part of the router application which references information stored in a database, e.g., voice files and grammars, defined in a format, e.g., in table format. An embodiment analyzes the caller's responses against the menu's information to determine the appropriate actions to take and the appropriate data to retrieve. An embodiment also provides a centralized authentication process that may be used for all self-service router applications that require or somehow make use of authentication.
    Type: Grant
    Filed: July 24, 2013
    Date of Patent: April 14, 2015
    Assignee: Hartford Fire Insurance Company
    Inventor: David S. Abel
  • Patent number: 9009042
    Abstract: Methods, systems, and apparatus, including computer programs encoded on a computer storage medium, for generating direct speech messages based on voice commands that include indirect speech messages. In one aspect, a method includes receiving a voice input corresponding to an utterance. A determination is made whether a transcription of the utterance includes a command to initiate a communication to a user and a segment that is classified as indirect speech. In response to determining that the transcription of the utterance includes the command and the segment that is classified as indirect speech, the segment that is classified as indirect speech is provided as input to a machine translator. In response to providing the segment that is classified as indirect speech to the machine translator, a direct speech segment is received from the machine translator. A communication is initiated that includes the direct speech segment.
    Type: Grant
    Filed: June 13, 2014
    Date of Patent: April 14, 2015
    Assignee: Google Inc.
    Inventors: Matthias Quasthoff, Simon Tickner
  • Patent number: 9008586
    Abstract: Example methods, apparatus, and articles of manufacture to collect wireless information are disclosed. A disclosed example method involves installing an operating system and a data collector to execute outside a context of the operating system on a wireless handheld device. A testing process is performed to ensure functionality of the wireless handheld device. An application is installed on the wireless handheld device to execute in the context of the operating system. The data collector is to collect usage information regarding the application and to provide the usage information to a network provider.
    Type: Grant
    Filed: September 13, 2013
    Date of Patent: April 14, 2015
    Assignee: The Nielsen Company (US), LLC
    Inventors: David Petersen, Padraig Stapleton
  • Patent number: 9008284
    Abstract: Systems, apparatuses, and methods for authenticating an individual. A representation of an utterance is received. A candidate record is identified from among a plurality of candidate records by comparing the representation of the utterance with stored utterance data according to a match parameter. An identity of the individual is verified by comparing received ambiguity information with stored ambiguity resolution criteria. If a candidate record is not found, a new record associated with the individual may be created. The individual may be allowed access to a secured resource.
    Type: Grant
    Filed: January 12, 2009
    Date of Patent: April 14, 2015
    Assignee: Ochopee Big Cypress LLC
    Inventors: Sanford J. Morganstein, Sergey Zaks
  • Patent number: 9002705
    Abstract: The present invention provides an interactive device which allows quick utterance recognition results and sequential output thereof and which diminishes a recognition rate decrease even if user's utterance is divided by a short interval into frames for quick decision. The interactive device: sets a recognition section for voice recognition; performs voice recognition for the recognition section; when the voice recognition includes a key phrase, determines response actions corresponding thereto; and executes the response actions. The interactive device repeatedly updates the set recognition terminal point to a frame which is the predetermined time length ahead of the set recognition terminal point to set a plurality of recognition sections. The interactive device performs voice recognition for each recognition section.
    Type: Grant
    Filed: April 19, 2012
    Date of Patent: April 7, 2015
    Assignee: Honda Motor Co., Ltd.
    Inventors: Yuichi Yoshida, Taku Osada
  • Patent number: 8964949
    Abstract: A voice response unit (VRU) includes a silent prompt feature in the form of an intentional delay inserted after a message is given to a caller, during which delay the caller may invoke alternative processing or interrupt current processing. If appropriate alternative or interrupt commands are not received during the delay period, then processing continues as provided in accordance with the previously played message. The duration of this silent prompt delay is carefully selected to provide sufficient response time for the caller to request alternative processing, while avoiding a perceptible or objectionable delay to the average caller not requiring alternative processing.
    Type: Grant
    Filed: July 1, 2013
    Date of Patent: February 24, 2015
    Assignee: Google Inc.
    Inventor: Alexander I. McAllister
  • Patent number: 8964948
    Abstract: A method for setting a voice tag is provided, which comprises the following steps. First, counting a number of phone calls performed between a user and a contact person. If the number of phone calls exceeds a predetermined times or a voice dialing performed by the user is failed before calling to the contact person within a predetermined duration, the user is inquired whether or not to set a voice tag corresponding to the contact person after the phone call is complete. If the user decides to set the voice tag, a voice training procedure is executed for setting the voice tag corresponding to the contact person.
    Type: Grant
    Filed: May 29, 2012
    Date of Patent: February 24, 2015
    Assignee: HTC Corporation
    Inventor: Fu-Chiang Chou
  • Patent number: 8953754
    Abstract: An automated calling system authenticates and subsequently communicates via a telephone network with a person such as a current or prospective customer. The communication may be in regards to an account having an adverse account status (e.g. a payment delinquency, an overdrawn checking account, being over the credit limit on a credit card, excessive transactions on one account, suspicious or fraudulent transactions on an account, and so on).
    Type: Grant
    Filed: April 21, 2010
    Date of Patent: February 10, 2015
    Assignee: Wells Fargo Bank, N.A.
    Inventors: Charlie Aziz Simon, Jacob Mine Mou
  • Patent number: 8938052
    Abstract: A voice channel connection and a data channel connection are established with a structured voice interaction system. Navigation information for and provided by the structured voice interaction system is received over the data channel connection. The data channel navigation information is coordinated with navigation information provided by the structured voice interaction system over the voice channel connection.
    Type: Grant
    Filed: June 5, 2013
    Date of Patent: January 20, 2015
    Assignee: The Invention Science Fund I, LLC
    Inventors: Alexander J. Cohen, Edward K. Y. Jung, Royce A. Levien, Robert W. Lord, Mark A. Malamud, John D. Rinaldo, Jr.
  • Patent number: 8917862
    Abstract: A system and method for creating, storing, and retrieving data associated with initiated communications to a vendor are disclosed. An exemplary system includes a response server in communication with a database that provides a platform for storage and retrieval of records created by the response server. The response server is configured to provide a series of menus including a group of selections during the initiated communications to the vendor and receive inputs in response to the menus. The response server is further configured to create a record for each initiated communication as the initiated communication is occurring, and to create a report including at least a portion of the data from each record. The portions of data taken from each record each describe a characteristic of at least one of the inputs for the initiated communication associated with each respective record.
    Type: Grant
    Filed: June 30, 2008
    Date of Patent: December 23, 2014
    Assignee: Verizon Patent and Licensing Inc.
    Inventor: Rajesh Sharma
  • Patent number: 8917829
    Abstract: Embodiments are provided for the automatic real-time recording and processing of media in a communications network based on the context of the media. In one embodiment, a media stream is received in an analysis module in a service platform in the communications network. The media stream may represent a communication session between a calling party and a call center in the network. The incoming media steam is analyzed to identify words comprising a context of the communication session. A determination is then made as to whether the context of the communication session is related to a set of business rules associated with the service platform which may automatically trigger the retention of a recording of the communication session. If the context of the communication session is related to the set of business rules, the retention of the communication session is automatically triggered in real-time at a recording module.
    Type: Grant
    Filed: November 28, 2012
    Date of Patent: December 23, 2014
    Assignee: AT&T Intellectual Property I, L.P.
    Inventor: David Anderson
  • Patent number: 8913721
    Abstract: A telecommunication system is arranged between a trusted automated interactive system and a non-secure agent. The trusted automated interactive portion is operable for bidirectional communications with a caller. The agent portion is arranged to be bridged onto a communication connection between the caller (or network chat user) and the trusted interactive system under certain conditions. Sensitive data transmitted between the system and a calling user may be blocked from being communicated to the agent even while the agent is bridged onto the connection. In one embodiment, information (such as a verification of authenticity of the caller) pertaining to the sensitive data (but not the sensitive data itself) is communicated to the agent.
    Type: Grant
    Filed: May 21, 2012
    Date of Patent: December 16, 2014
    Assignee: Intervoice Limited Partnership
    Inventors: Anantha Narayanan, Ellis K. Cave, Bogdan Blaszczak, Justin Broughton, Mohan Rangarajan
  • Patent number: 8914003
    Abstract: Described is a system and method for processing a voice mail. The method comprises receiving a voice mail, converting the voice mail into a text message using a predefined speech-to-text conversion algorithm and transmitting the text message to a wireless computing device.
    Type: Grant
    Filed: April 12, 2012
    Date of Patent: December 16, 2014
    Assignee: Empire IP LLC
    Inventor: Timothy Salmon