Interacting Voice Message Systems Patents (Class 379/88.18)
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Patent number: 8917832Abstract: Systems and methods are provided for obtaining statistics from the use of a voice application. More particularly, the invention may comprise an interception engine that is configured to receive a document from an IVR application server and inject a marker(s) into the document, and pass the document on to an IVR browser. The interception engine is further configured to receive a response document from the IVR browser, remove the marker results, and pass the document on to the IVR application server. The marker results are used to create statistical information useful in the analysis of the operation of the voice application in the IVR system. In an exemplary embodiment, the markers are used in connection with a map of the call flow of the voice application.Type: GrantFiled: October 30, 2012Date of Patent: December 23, 2014Assignee: Enghouse Interactive Inc.Inventors: Jon Catlin, James Bryan Rush
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Patent number: 8917828Abstract: A request to execute an interaction site for enabling communications to be exchanged between a multi-channel communications system and a user device is received by an interaction flow processor. The interaction site is identified based on the request. An interaction flow document is accessed for the identified interaction site, the interaction flow document including code for initiating the interaction site between a user device and the multi-channel communications system using any one of multiple different communications channels including an interactive voice response channel. A communications channel used by the user device to contact the multi-channel communications system is determined. Based on the determined communications channel, the code of the interaction flow document is translated to code executable by the multi-channel communications system to enable the multi-channel communications system and the user device to exchange communications over the determined communications channel.Type: GrantFiled: September 20, 2013Date of Patent: December 23, 2014Assignee: Angel.com IncorporatedInventors: Ahmed Tewfik Bouzid, Praphul Kumar, Michael T. Mateer, David James Rennyson
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Patent number: 8917830Abstract: The present invention allows a user to screen messages being left at a hosted voicemail system from a telephone terminal. Incoming calls intended for the telephone terminal are routed to the voicemail system immediately or after attempting to connect incoming call to the telephone terminal. As the caller is leaving a message at the voicemail system, a connection between the incoming call, voicemail system, and telephone terminal is established to allow the user to listen to the message and decide whether to take the call. The user may decide to take the call or let the caller finish leaving the message. In one embodiment, the telephone terminal is equipped to open only the speaker channel for monitoring the message and will provide a fully bi-directional connection if the user takes the call. The supporting switch and telephone terminal communicate with each other to facilitate the monitoring and taking of calls.Type: GrantFiled: January 31, 2014Date of Patent: December 23, 2014Assignee: Apple Inc.Inventor: Samuel H. Christie, IV
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Patent number: 8917831Abstract: An approach for directing a call to a matching service of a call destination is described. A call matching manager determines that a call is to be redirected from a first voice response unit based on service data about a service and caller data about a caller. The call matching manager also queries, during the call, one or more databases corresponding to a plurality of other services to identify a matching service based on the caller data. Still further, the call matching manager initiates transfer of the call for processing by a second voice response unit via out-of-band telephony signaling using a generated reference value.Type: GrantFiled: October 11, 2012Date of Patent: December 23, 2014Assignee: Verizon Patent and Licensing Inc.Inventors: Donald C. Wolford, Sunitha Pillai, Sridhar R. Thatipalli, Allison M. Carlson, Venkat Nekkanti, Robert Joseph Kahn, Joseph R. Vari, Mark N. Stone, Kaushik Narayanan
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Patent number: 8917825Abstract: A speech application implements a telephone-based commerce system and method which complements a core payment processing business and influences banks and other key partners to conduct such electronic business and commerce. The speech application includes a speech driven telephone interface for consumer shopping and order placement of commodity items; a consumer registration interface and secure process that ties in a credit card, debit card, or bank account; and a build-your-own-voice-store web application which includes a voice user interface with interactive voice response tailoring each voice store within the speech framework of the present invention and an inventory database. Multi-currency services, permitting pricing or payment in any chosen currency, as well as multiple spoken language processing of voice inputs are supported for performing voice commerce over telephones.Type: GrantFiled: June 13, 2012Date of Patent: December 23, 2014Assignee: Planet Payment, Inc.Inventor: Philip D. Beck
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Publication number: 20140348311Abstract: An electronic device with a voice self-service function includes an input unit, a storage unit, and a processor. The storage unit stores a plurality of predetermined commercial service numbers, and service information associated with each predetermined commercial service number. The processor determines whether or not a number received by the input unit is one of the plurality of predetermined commercial service numbers, acquires the service information associated with the received number when the received number is one of the plurality of predetermined commercial service numbers, selects one or more pieces of the service information in response to a selection operation, and accesses the received number to give an access result. An information broadcasting system and a method are also provided.Type: ApplicationFiled: September 3, 2013Publication date: November 27, 2014Applicant: HON HAI PRECISION INDUSTRY CO., LTD.Inventor: Ting-She CHANG
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Patent number: 8897427Abstract: A method for execution by a network entity to allow a calling party to leave a message for a called party, the calling party using a communication device to call the called party, the network entity being connected to the communication device via a communications network. The method may comprise: consulting at least one source of information in an attempt to obtain message destination information associated with the called party; if the attempt is successful, providing an opportunity for the calling party to leave a message for the called party; receiving a voice message provided by the calling party via the communication device; generating an electronic message representative of the voice message provided by the calling party; and causing transmission of the electronic message based on the message destination information. An apparatus for implementing the method is also provided.Type: GrantFiled: December 21, 2007Date of Patent: November 25, 2014Assignee: BCE Inc.Inventors: Jonathan Allan Arsenault, Nathan Gerald Archer, Yannick Lessard, Pierre Fortin
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Patent number: 8879698Abstract: Embodiments of the invention provide an enhanced communication device and a method for providing enhanced telephony. The enhanced communication device comprises a processor. The enhanced communication device further comprises a memory. The memory comprises a database. The database comprises one or more destination phone numbers. Further, the database comprises at least one property associated with the one or more destination phone numbers. Further, the memory comprises instructions executable by the processor for identifying a dialed phone number of a destination. The memory also comprises instructions for determining a location code associated with a current location of the communication device. Further, the memory comprises instructions for comparing the dialed phone number to the one or more destination phone numbers. Furthermore, the method comprises instructions for displaying the at least one property associated with the one or more destination phone numbers based on the comparison.Type: GrantFiled: March 5, 2012Date of Patent: November 4, 2014Inventors: Tal Lavian, Zvi Or-Bach
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Patent number: 8879703Abstract: Embodiments of the present invention enable a telephone calling device to monitor information exchanged between the device and a destination after establishing a telephone call with the destination. The device may also be configured to create and store a profile of the user having stored therein data corresponding to personal information of the user and interaction of the user with various destinations. Further, the device may be configured to detect if the telephone call is on-hold or not by monitoring occurrence of a designated tone, background music, or pre-set amount of no-conversation between the user and the connected destination. Furthermore, based on the profile of the user, the device may display various services tailored specifically for the user when the call is on-hold.Type: GrantFiled: May 31, 2012Date of Patent: November 4, 2014Inventors: Tal Lavian, Zvi Or-Bach
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Patent number: 8879695Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for selectively transcribing messages. Five general approaches are disclosed herein. The first approach is directed to checking for a transcription capable client, which transcribes messages when a client device is capable of receiving transcriptions. The second and third approaches are platform-controlled and user-controlled predefined selective transcription. One aspect of this approach is driven by transcription rules. The fourth approach is user-controlled on-demand selective transcription before the message is stored or deposited for transcription. An example of this is a user transferring an incoming caller to voicemail and indicating that the voicemail be transcribed. The fifth approach is user-controlled on-demand selective transcription after the message is stored. In one embodiment of this approach, a user must specifically request that a stored message be transcribed.Type: GrantFiled: August 6, 2010Date of Patent: November 4, 2014Assignee: AT&T Intellectual Property I, L.P.Inventors: James Jackson, Philip Cunetto, Mehrad Yasrebi
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Patent number: 8868427Abstract: Systems and methods for updating electronic calendar information. Speech is received from a user at a vehicle telematics unit (VTU), wherein the speech is representative of information related to a particular vehicle trip. The received speech is recorded in the VTU as a voice memo, and data associated with the voice memo is communicated from the VTU to a computer running a calendaring application. The data is associated with a field of the calendaring application, and stored in association with the calendaring application field.Type: GrantFiled: June 10, 2010Date of Patent: October 21, 2014Assignee: General Motors LLCInventor: Jeffrey P. Rysenga
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Patent number: 8867708Abstract: Embodiments of the invention provide a system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the processor, the memory comprising: data encoding a database, the database comprising a list of telephone numbers associated with one or more destinations implementing an IVR; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor to pull at least one menu from the database and display the menu to the at least one user, wherein the menu is associated with a telephone number dialed by the at least one user, and wherein the menu comprises at least one icon.Type: GrantFiled: March 2, 2012Date of Patent: October 21, 2014Inventors: Tal Lavian, Zvi Or-Bach
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Patent number: 8868100Abstract: A system for preventing noise transmission at the end of a telephone call includes a telephone having a handset and a base unit. The telephone has a proximity sensor configured to detect when the handset is in close proximity to the base unit prior to the handset contacting the base unit. A control element communicates with the proximity sensor and prevents transmission of sound received from the handset when the proximity sensor indicates that the handset is in close proximity to the base unit thereby preventing transmission of noise caused by the handset contacting the base unit.Type: GrantFiled: June 22, 2012Date of Patent: October 21, 2014Assignee: ADTRAN, Inc.Inventor: Patrick Andrew Price
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Patent number: 8855274Abstract: Systems and methods for providing caller identification information are provided. A method of providing caller identification information may include receiving caller identification information associated with a first communication device at a video processing device via a wireless communication. The method may also include selecting a first display profile associated with the first communication device from a plurality of display profiles. The method may also include generating a display in accordance with the first display profile. The display may include data related to the caller identification information.Type: GrantFiled: April 18, 2007Date of Patent: October 7, 2014Assignee: AT&T Intellectual Property I, L.P.Inventors: Bruce Barnes, Mark Gribble, Shadi Khoshaba, Wayne Heinmiller
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Patent number: 8848882Abstract: A system for and method of monitoring caller interactions during a call session is presented. The system and method for monitoring caller interaction may include receiving information from a call session between a caller and an automated voice portal system via a communication network, monitoring caller interaction points accumulated during the call session, comparing a sum of caller interaction points accumulated during the call session with the automated voice portal system with the caller interaction threshold, and taking one or more actions in response to the sum of the caller interaction points exceeds the caller interaction threshold.Type: GrantFiled: July 7, 2010Date of Patent: September 30, 2014Assignee: Verizon Patent and Licensing Inc.Inventors: Sumit Kumar Mukherjee, Vishal Bhasin, Prateek Mehrotra, Kannan Venugopal
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Patent number: 8842812Abstract: In one embodiment, a method includes obtaining context information associated with a call into a call center. The context information includes at least one input provided by a caller during the call. The method also includes determining when the caller requests an interaction with an agent associated with the call center, and providing the context information to the agent when the caller requests the interaction with the agent. A communications session is maintained between the caller and the agent when the caller requests the interaction with the agent.Type: GrantFiled: March 3, 2009Date of Patent: September 23, 2014Assignee: Cisco Technology, Inc.Inventors: Shantanu Sarkar, Michael P. Lepore
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Patent number: 8837688Abstract: A system and method for providing private information content to a voice telephone call parties prior to, during or following a call. In one aspect, the system and method may be implemented in a voice telephone communication apparatus that is adapted to hold information content on behalf of the call party, gather information that is private to the call party and add it to the information store as part of the information content, and retrieve the information content from the information store and present it to the call party in response to an information presentation initiation action. In another aspect, the system cooperates with a premises or equipment monitoring system, such as a security system, to provide monitoring information to a telephone call party.Type: GrantFiled: January 17, 2014Date of Patent: September 16, 2014Inventor: Michael H. Script
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Patent number: 8831187Abstract: According to one embodiment, a telephone system includes a plurality of terminal devices which are connected to a packet communication network to realize voice calls with one another via the communication network, an attribute management function which manages attribute information for each user of the terminal devices, a message processing database which associates storage aspects of message information from a calling source user to incoming call destination users to each attribute possible to be owned by the incoming call destination users and stores them in a form of a database, and a message storage control unit which stores the message information to the incoming call destination users in aspects corresponding to the attribute information of the incoming call destination users to be managed by the attribute management function on the basis of content of the message processing database.Type: GrantFiled: October 10, 2007Date of Patent: September 9, 2014Assignee: Kabushiki Kaisha ToshibaInventor: Satoshi Nishiyama
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Patent number: 8831204Abstract: A secure three-way bridge in a SIP-based processing switch protects sensitive information provided by a party during a call with an agent in a contact center. During the call, the agent may bridge an interactive voice response system (“IVR”) onto the call using the secure three-way bridge so that the party can enter sensitive information, such as a credit card account, to the IVR. The information is provided by the party using dual-tone multiple frequency (“DTMF”) tones that are presented in an unmodified form to the IVR, but modified and then presented to the agent, so that the agent is unable to discern the sensitive information provided by the party. Other embodiments may accomplish similar capabilities by application of components outside of the bridging structure. Further, recording systems may record the call comprising the modified audio, thus protecting the sensitive information from subsequent detection upon review of the recording.Type: GrantFiled: April 11, 2013Date of Patent: September 9, 2014Assignee: Noble Systems CorporationInventors: Marcin Pycko, Ruby A. Fields, Karl H. Koster
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Patent number: 8831184Abstract: Systems and methods are provided for contact channel redirection to improve agent routing/assignment efficiency and customer experience. For example, the system may redirect a customer, waiting in a queue for an agent for telephonic communications, to a chat agent for online chat.Type: GrantFiled: April 15, 2013Date of Patent: September 9, 2014Assignee: AT&T Intellectual Property I, L.P.Inventors: James Fan, Jennifer K. Lam, Deva-Datta Sharma, Eric Towell
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Patent number: 8824646Abstract: Methods and apparatus are provided for processing “on hold” commands in a call center. A communication dialog is processed by storing a checkpoint containing a context of the communication; monitoring the communication dialog for an “on-hold” condition; and suspending the communication dialog when the “on-hold” condition is detected The “on-hold” condition can be detected by monitoring telephony signaling. The communication dialog can optionally be returned to a restart point, such as a checkpoint, when the “on-hold” condition is detected. The communication dialog can be monitored for an “off-hold” condition and restarted from a checkpoint when the “off-hold” condition is detected. A resume context message can optionally be provided to the caller when the “off-hold” condition is detected.Type: GrantFiled: December 20, 2007Date of Patent: September 2, 2014Assignee: Avaya IncInventors: George W. Erhart, Valentine C. Matula, David Skiba
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Patent number: 8817669Abstract: A system and method for managing telephone calls is disclosed. The system includes a central controller that receives and processes telephone calls. The identity of a caller is first determined. Based on predetermined settings designated by an end user, a call is directed to one or more telephones of the end user. Preferably, the end user's telephones ring simultaneously. The user may answer any of his/her telephones and choose from among several options of how to handle the call. If the user chooses to answer the call, the call may be transferred to that telephone and the conversation may commence.Type: GrantFiled: June 23, 2010Date of Patent: August 26, 2014Assignee: Google Inc.Inventors: Craig Elliott Walker, Vincent Paquet, Donnie Carlton Fletcher
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Patent number: 8811578Abstract: A system and method for providing local interactive voice response (IVR) services is provided. A local computer system having associated telephony equipment and installed at a local facility (e.g., a retail store of a chain, etc.) receives telephone calls to the local facility. The local computer system generates IVR prompts locally, and is controlled by a central IVR server. Reduced bandwidth is required between the local computer system and the central IVR server since no voice traffic is communicated between the central IVR server and the local computer system.Type: GrantFiled: March 23, 2009Date of Patent: August 19, 2014Assignee: Telemanager Technologies, Inc.Inventors: Paul Kobylevsky, Valery Gurovich
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Patent number: 8804944Abstract: A system, method, and computer-usable medium are disclosed for improved processing of calls within an interactive voice response (IVR) system. An inbound call comprising a call origination identifier is received by a call processing module, which uses the call origination identifier to retrieve call record and call processing information associated with a prior call session. The call record and call processing information is processed to determine the state of the prior call session and its point of termination when it was terminated. If the point of termination was associated with a human operator, then the call processing module determines whether the same human operator is available. If not, the user is provided a choice of call session options including being placed in a hold queue until the same or another human operator is available, requesting a return call from a human operator, or selecting another call session process.Type: GrantFiled: October 28, 2008Date of Patent: August 12, 2014Assignee: United Services Automobile Association (USAA)Inventor: John C. Hopkins
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Patent number: 8804694Abstract: In one example, handling a call at a first client device in a packet network is described. The first client device obtains device capabilities of a second client device in response to the call. The device capabilities are processed to determine whether the second client device is capable of graphical display or graphical interaction. If so, the first client device follows a multimodal call flow. Otherwise, the first client device follows a voice-only call flow.Type: GrantFiled: June 8, 2006Date of Patent: August 12, 2014Assignee: AT&T Intellectual Property II, L.P.Inventors: Giuseppe Di Fabbrizio, Narendra K. Gupta, Benjamin J. Stern
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Patent number: 8798240Abstract: An interactive voice response process that permits an intelligent interactive voice system to communicate with a caller includes receiving a call and connecting the caller with the system. The process also includes identifying the caller, determining if the caller is a first time caller or a repeat caller, and interactively communicating with the caller in accordance with an interactive script. For each first time caller, the process establishes a personal profile of the caller from information gathered from the caller. The process then develops a predictive personalized interactive communication dialog for future calls from the caller based on information gathered from the caller during the interactive communication and stored in the caller's personal profile.Type: GrantFiled: February 10, 2012Date of Patent: August 5, 2014Assignee: AT&T Intellectual Property I, L.P.Inventors: Mina Awad, John T. McSweeney
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Patent number: 8787537Abstract: A method may include receiving, by a computing device, a communication session invitation from a user device and determining, by the computing device, whether a communication session, corresponding to the communication session invitation, is to be recorded. The method may also include, when the communication session is to be recorded, identifying, by the computing device, a record mode, corresponding to the communication session, from a group of record modes. The method may further include establishing, by the computing device, recording services corresponding to the record mode, and establishing, by the computing device, the communication session with the user device. The method may also include, when the communication session is not to be recorded, establishing, by the computing device, the communication session with the user device.Type: GrantFiled: December 12, 2011Date of Patent: July 22, 2014Assignee: Verizon Patent and Licensing Inc.Inventors: David E. Phelps, Brian S. Badger, John Macedo, Gregory J. Bjornberg, John Rivera
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Patent number: 8787553Abstract: Communications using intelligent virtual service agents are provided by assigning a first individualized responsibility to a first intelligent virtual service agent implemented on at least one computer platform with a processor and a memory, and a second individualized responsibility to a second intelligent virtual service agent implemented on the at least one computer platform. The first intelligent virtual service agent analyzes content provided by a user via a communications medium and determined to fall under the first individualized responsibility of the first intelligent virtual service agent. The first intelligent virtual service agent generates a response to the content in accordance with the analysis by the first intelligent virtual service agent and provides the response.Type: GrantFiled: September 22, 2011Date of Patent: July 22, 2014Assignee: AT&T Intellectual Property I, L.P.Inventors: James Fan, David Fenglin Chen, Jennifer K. Lam
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Patent number: 8787531Abstract: Instant messaging (IM) is provided between a TDD/TTY user and an entity. The user may use a TDD device to initiate a call with the entity. One or more converters may convert a TDD message from the user's device to IM, which is then provided to a recipient of the call, such as a representative of a company. The converter(s) may also convert IM from the representative into a TDD message that may then be provided to the user on the TDD device.Type: GrantFiled: December 10, 2012Date of Patent: July 22, 2014Assignee: United Services Automobile Association (USAA)Inventor: Dena L. Smith
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Patent number: 8787536Abstract: Embodiments of the present invention provide a communication device. The communication device comprises a processor. Further, the communication device comprises a memory coupled to the processor. The memory comprises a database comprising at least one visual Interactive Voice Response (IVR) menu associated with at least one IVR system. Further, the memory comprises instructions executable by the processor for sending a first section of a data packet to a second communication device. The first section comprising first information is sent based on a visual IVR menu associated with the second communication device. Further, the memory comprises instructions executable by the processor for receiving an acknowledgement message from the second communication device based on the first section of the data packet. Furthermore, the memory includes instructions executable by the processor for sending a second section of the data packet to the second communication device based on the acknowledgement message.Type: GrantFiled: August 5, 2013Date of Patent: July 22, 2014Inventors: Tal Lavian, Zvi Or-Bach
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Patent number: 8781082Abstract: A user may accelerate or decelerate the speed of playback of a recorded message provided by an interactive voice response (IVR) system at any time during the course of listening to the recorded message. The user may provide speed control instructions using predetermined keys or buttons on a communications device to modify the speed of the recorded message playback. Alternatively or additionally, the user may speak words to adjust the speed that a recorded message is being played to them. A speed control instruction may cause some or all of the recorded message to be repeated.Type: GrantFiled: October 2, 2008Date of Patent: July 15, 2014Assignee: United Services Automobile Association (USAA)Inventor: Steven Richard Wilson
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Patent number: 8781079Abstract: A server device receives a request for voicemail information from a user device, retrieves the voicemail information, performs data calls to another server device to obtain information to construct a visual user interface that includes data regarding the voicemail information, constructs the visual user interface using the obtained information, and transmits the constructed visual user interface to the user device.Type: GrantFiled: October 1, 2009Date of Patent: July 15, 2014Assignee: Verizon Patent and Licensing Inc.Inventors: Jack Jianxiu Hao, Dahai Ren, Shuai Wu, Diego Sebastian Rozensztejn, Guillermo Ortiz
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Patent number: 8782171Abstract: A voice-enabled web portal system includes a web portal server and a call manager software module. The web portal server is operable to download data according to parameters of a web portal. The call manager software module is operable to accept a voice query from a user via telephone, to retrieve a portion of the downloaded data in response to the voice query, and to provide the portion of downloaded data to the user via telephone. A method of providing information from a web portal includes downloading data via a web portal according to parameters of the web portal at a predetermined time interval, filtering the downloaded data to produce portal information, and selectively providing portions of the portal information in response to a voice query.Type: GrantFiled: July 21, 2008Date of Patent: July 15, 2014Assignee: Voice Enabling Systems Technology Inc.Inventors: Fakhreddine Karray, Jiping Sun
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Patent number: 8774174Abstract: A system that incorporates teachings of the present disclosure may include, for example, a Unified Messaging System having a controller element to submit to a Calling Card Server (CCS) over a primary call leg a Session Initiation Protocol (SIP) SUBSCRIBE message requesting outdial event notification for a call placed on a secondary call leg responsive to a reply of a voicemail message, and receive over the primary call leg a SIP NOTIFY message from the CCS indicating outdial events associated with placing the call over the secondary call leg. Additional embodiments are disclosed.Type: GrantFiled: October 11, 2007Date of Patent: July 8, 2014Assignee: AT&T Intellectual Property I, LPInventors: Jackson James, Mehrad Yasrebi, Philip Cunetto
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Patent number: 8774374Abstract: A network device may include a memory to store a database including voicemail message information associated with a voicemail mailbox, a transmitter, and a receiver. The transmitter may send a notification to each of a plurality of communication devices, the notification including an indication of a number of new voicemail messages in the voicemail mailbox, an indication of a total number of voicemail messages in the voicemail mailbox, and an identifier of a most recent voicemail message in the voicemail mailbox, where each of the plurality of communication devices uses the notification signal to determine whether to request a list of voicemail messages. The receiver may receive, from one of the communication devices in response to the notification, a request for the list of voicemail messages associated with voicemail message information stored in the database. The transmitter may sends, to the one of the plurality of communications devices, the list of voicemail messages.Type: GrantFiled: September 24, 2008Date of Patent: July 8, 2014Assignee: Verizon Patent and Licensing Inc.Inventors: Jack Jianxiu Hao, Diego Sebastian Rozensztejn, Guillermo Ortiz, Bradford Jackvony, Gaurav D. Mehta, Okeno Palmer, Dahai Ren
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Patent number: 8774395Abstract: A computing device may receive a record order from a client device. The record order may include recording instructions for a communication session involving an interactive voice response recording system. The computing device may provide the record order to the interactive voice response recording system and, in response to providing the record order to the interactive voice response recording system, receive record metadata corresponding to the communication session and store the record metadata locally. The record metadata may include a storage location of record data corresponding to the communication session, and the record data may include a recording of the communication session.Type: GrantFiled: December 12, 2011Date of Patent: July 8, 2014Assignee: Verizon Patent and Licensing Inc.Inventors: David E. Phelps, Brian S. Badger, John Macedo, Gregory J. Bjornberg, John Rivera
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Patent number: 8774369Abstract: A method implemented to provide voice calls in a network. The method comprises receiving a voice call initiation request at a caller agent, wherein the voice call initiation request is triggered by a caller initiating a voice call via a caller equipment, wherein the voice call is destined to a callee equipment communicatively coupled with the network to reach a caller, and wherein the caller agent and a callee agent interact with the caller equipment and the callee equipment respectively. The method further comprise sending a call connection message to the caller equipment, receiving an acknowledgment message from the caller equipment, and opening a voice channel between the caller and the caller agent without waiting for a callee agent response.Type: GrantFiled: October 23, 2012Date of Patent: July 8, 2014Assignee: Telefonaktiebolaget L M Ericsson (Publ)Inventors: Bo Xing, Yi-Pin Eric Wang
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Patent number: 8767926Abstract: In one embodiment, a method for ensuring quality of a media message is provided. The method includes receiving information for a media message. At least a portion of the media is analyzed to determine a media quality for the media message. The method then determines if the media quality is acceptable. If the media quality is not acceptable, then an alert may be sent regarding the media quality of the media message. For example, a caller may be prompted to re-record a media message.Type: GrantFiled: December 7, 2012Date of Patent: July 1, 2014Assignee: Cisco Technology, Inc.Inventors: Shmuel Shaffer, Michael P. O'Brien
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Patent number: 8768320Abstract: Methods and apparatuses are disclosed herein for providing pre-programmed responses to received communications. A communication is received and identified. The communication is associated with a pre-programmed response and a response to the communication is generated using the pre-programmed response. Additionally, a context for the pre-programmed response can be established and the pre-programmed response can be based on the context and the communication identification. The communication can include a voice call, text message, Voice-Over-Internet Protocol (VoIP) call, or push-to-talk (PTT) call.Type: GrantFiled: March 21, 2007Date of Patent: July 1, 2014Assignee: Qualcomm IncorporatedInventor: Kevin Allen Sapp
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Patent number: 8761357Abstract: A network method for using a network telephone voice-mail service, by which a caller may leave a voice-message that includes the identification of an attachment, which may include, as examples only, audio, video, text, programs, spreadsheets and graphic attachments. A video, text, spreadsheet or graphic attachment may be converted to an audible attachment to the voice-mail at the caller's or the voice-mail subscriber's request. Such entries may be made, after receiving an automated prompt for leaving an attachment identifier or conversion request, audibly or by using a keypad entry. A network method is also provided for using a network telephone voice-mail service, by which the voice-mail service may detect an attachment to a voice-mail message and provide access to the attachment to the voice-mail message.Type: GrantFiled: June 19, 2013Date of Patent: June 24, 2014Assignee: AT&T Intellectual Property II, L.P.Inventors: Frederick Murray Burg, John F. Lucas, Vivian A. Pressley-Harris
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Patent number: 8761379Abstract: A system and method for improved voice and data communication is described. One embodiment includes a method for voice and data communication, the method comprising connecting to a session server; receiving a voice call from an end-user; receiving an end-user phone number for the end-user; transmitting a session request to the session server, wherein the session request is based on the end-user phone number; and communicating with the end-user over a session established through the session server.Type: GrantFiled: June 4, 2010Date of Patent: June 24, 2014Assignee: Radish Systems, LLCInventors: Richard A. Davis, Anthony J. Brittain
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Patent number: 8761725Abstract: A method for performing a telecommunication service, including identifying, on a Service Delivery Platform (SDP) and by a processor, the telecommunication service, selecting, on the SDP and by the processor, the telecommunication service, and executing, on the SDP and by the processor, the telecommunication service on a cellular network, where the SDP is configured to implement the telecommunication service on the cellular network.Type: GrantFiled: November 2, 2011Date of Patent: June 24, 2014Assignee: Telecomax GroupInventors: Amr Assem, Wael Metwally, Mohamed Abd El Wahab, Hisham Sabry
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Patent number: 8750467Abstract: A method for processing a call is provided. The method includes receiving an inbound call leg via a network device. The inbound call leg is processed using an interactive voice response (IVR) device, and an outbound call leg is generated based on processing the inbound call leg. The outbound call leg is made available to the network device. The inbound call leg and the outbound call leg are handed off from the IVR device to the network device.Type: GrantFiled: February 14, 2012Date of Patent: June 10, 2014Assignee: Verizon Patent and Licensing Inc.Inventors: David E. Phelps, Brian S. Badger, Brian E. Somes
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Patent number: 8743868Abstract: A system and method for allowing IMS subscribers to perform service and session control of IMS services via a CS access. A User Equipment, UE, that is registered with an IMS network but is not in a position to access the IMS network using IP can still access the IMS network and control the IMS sessions by sending Unstructured Supplementary Service Data, USSD, messages via an available Circuit Switched network that is connected to the IMS network.Type: GrantFiled: November 6, 2007Date of Patent: June 3, 2014Assignee: Telefonaktiebolaget L M Ericsson (Publ)Inventors: Andreas Witzel, Ralf Keller
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Patent number: 8738702Abstract: The disclosure provides a method and corresponding system for personalizing and disbursing content material in an automated fashion based on differing characteristics or profiles of the recipients. The system includes a database of potential recipients with key characteristics such as location data, revenue, product ownership, customer status, tenure with the company/organization, payment status, credit rating, whether they have recently responded to other material, and the like. Dissemination media include email communications, collaterals, brochures, textual materials, image and video information, and any similar media, where the contents of the communication material is customized based on the key characteristics profiles of the recipients and driven by a set of business rules that can be adapted to fit various scenarios.Type: GrantFiled: July 13, 2005Date of Patent: May 27, 2014Assignee: AT&T Intellectual Property II, L.P.Inventors: David Belanger, Sam Parker, Sarat Puthenpura, Wenjie Zhao
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Patent number: 8737580Abstract: A method for toggling voicemail class of service (CoS) including receiving a subscriber-initiated CoS change request at a billing system, wherein the CoS change request includes a request to change from a first CoS associated with a first voicemail system (VMS) to a second CoS associated with a second VMS. The method further includes validating the CoS change request at the billing system, sending a CoS delete request to the first VMS to at least temporarily disable a first voicemail account, and sending a provisioning request to the second VMS to provision a second voicemail account. A system for toggling voicemail CoS and a computer-readable medium for toggling CoS from a mobile device.Type: GrantFiled: June 20, 2008Date of Patent: May 27, 2014Assignee: AT&T Mobility II LLCInventors: William Joseph Sigmund, Michael Robert Zubas, Brian Keith Rainer
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Publication number: 20140140490Abstract: A method for handling an initiated communication includes receiving, from an initiating party, an initiated communication directed to a communication destination address assigned to a receiving party. Before the initiating party is provided access to the communication destination address, the initiating party is provided with a first menu of selectable options including an option to obtain information particular to a physical geographic location identified during the initiated communication. A selected option to obtain the information particular to the physical geographic location is received from the initiating party. The information particular to the physical geographical location is provided, and after providing the information particular to the physical geographical location, the initiating party is provided with access to the communication destination address.Type: ApplicationFiled: January 24, 2014Publication date: May 22, 2014Applicant: AT&T Intellectual Property I. L.P.Inventors: Linda Ann ROBERTS, Edward Michael Silver, Hong Thi Nguyen
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Patent number: 8730970Abstract: Methods, systems, and computer program products for providing voicemail routing information in a network that provides customized voicemail services are disclosed. According to one method, a voicemail routing query is received at an advanced voicemail routing node, where the query includes at least one parameter associated with a voicemail transaction. Based on at least one query parameter, voicemail routing information may be determined that identifies a voicemail server and a voicemail service from among a plurality of voicemail servers, where at least some of the voicemail servers provide different services. A voicemail routing query response may then be generated including the determined voicemail routing information.Type: GrantFiled: August 10, 2007Date of Patent: May 20, 2014Assignee: Tekelec Global, Inc.Inventors: Rick L. Allison, Apirux Bantukul, Peter J. Marsico
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Patent number: 8731148Abstract: Embodiments of the invention provide a system for enhancing user interaction with Interactive Voice Response (IVR) destinations, the system comprising: a processor; and a memory coupled to the processor, the memory comprising: data encoding a database, the database comprising a list of telephone numbers associated with one or more destinations implementing an IVR; instructions executable by the processor for automatically communicating with at least one user; and instructions executable by the processor to pull at least one menu from the database and display the menu to the at least one user, wherein the menu is associated with a telephone number dialed by the at least one user, and wherein the menu comprises at least one icon.Type: GrantFiled: March 2, 2012Date of Patent: May 20, 2014Inventors: Tal Lavian, Zvi Or-Bach
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Patent number: 8731146Abstract: In exemplary embodiments, a universal messaging adapter provides hands-free operation of a communications device. The adapter communicates with the communications device, and in some embodiments, with a peripheral device such as another communications device, a headset, and other devices. The universal messaging adapter allows a user to use voice commands so that the user does not have to handle the communications device. The universal messaging adapter receives voice commands from a user interface and translates the voice commands to commands recognized by the communications device. The universal messaging adapter also monitors the communications device to detect communications device events and provides notice of the events to the user. Still further, the universal messaging adapter presents customized voice messaging tools that enable a portable voice messaging service that the user may use with a plurality of communications devices.Type: GrantFiled: January 4, 2007Date of Patent: May 20, 2014Assignee: AT&T Intellectual Property I, L.P.Inventor: Darryl Cynthia Moore