Abstract: A method, apparatus and computer-readable medium for handling incoming calls destined for a called party. The method comprises detecting arrival of an incoming call destined for the called party and attempting to reach the called party by causing a communication device associated with the called party to emit a voice message soliciting a spoken call handling command from the called party. This allows the called party not only to recognize the calling party, but also to decide whether to accept, reject or forward the incoming call without having to physically manipulate the communication device. The network-based example of implementation is compatible with many existing communication devices and has the ability to query the calling party for identification information, whereas the communication device-based example of implementation is compatible with many existing network architectures, and does not require the called party to subscribe to any particular network service.

Abstract: A method for speaker adaptation includes receiving a plurality of media files, each associated with a call center agent of a plurality of call center agents and receiving a plurality of terms. Speech processing is performed on at least some of the media files to identify putative instances of at least some of the plurality of terms. Each putative instance is associated with a hit quality that characterizes a quality of recognition of the corresponding term. One or more call center agents for performing speaker adaptation are determined, including identifying call center agents that are associated with at least one media file that includes one or more putative instances with a hit quality below a predetermined threshold. Speaker adaptation is performed for each identified call center agent based on the media files associated with the identified call center agent and the identified instances of the plurality of terms.

Abstract: Described are embodiments that provide for an intelligent call log. Specifically, in embodiments, a call log module can be provided on a user's phone (or as a sequenced application) that analyzes the actual communications between a calling party and a called party. The call log module is configured, in embodiments, to do analysis of the calling party's interaction with the called party, changes in routing, and/or failure to connect. The call log module is linked to the calling party's schedule information, in some embodiments, for situations with multiple failures to connect and/or multiple short discussions have inadequately dealt with the need to talk, and therefore scheduling a meeting is likely to be more effective.

Abstract: A system may include a database configured to selectively store and retrieve data. The system may further include a call record parser configured to receive a plurality of call records, each call record being associated with a respective call, parse the plurality of call records to identify periods of resource usage and types of resource usage for the associated calls, create parsed data based on the identified periods of resource usage and the types of resource usage, and store the parsed data in the database indexed according to the type of the identified resource and including the start and end times for the identified periods of usage.

Abstract: A printer portal including a network connection arranged to transfer user voice command input and printer portal output, a telephony system arranged to receive user voice command input and generate printer portal output via the network connection, a printing device arranged to print information responsive to the telephony system based on the user voice command input, and an access module arranged to control user access to portions of the printer portal is described. The printer portal stores location information about the printer portal. A method for printing information at a printer portal is described. A user voice command input is received at a printer portal. The printer portal analyzes the command input using a telephony system. Information is printed at the printer portal if the command input includes a print request to print information at the printer portal.

Abstract: A system for enabling a user of a communication device to both handle an incoming call and originate an outgoing call without having to touch the communication device, by way of exchange of voice messages with the communication device. The system is operative for receiving a signal produced by a microphone associated with the communication device and for processing this signal in an attempt to detect at least one of a plurality of spoken commands potentially contained therein. The plurality of spoken commands comprises at least one spoken call handling command and at least one spoken call origination command. In response to detecting a spoken call handling command, the system causes handling of an incoming call destined for the communication device in accordance with the detected spoken call handling command.

Abstract: A method for combining speech recognition with near field communication (NFC) to enable a user to enter, store, and use web addresses on portable devices. A user of a portable device having a NFC reader, a voice input interface, a speech recognition system, and memory enables the NFC reader of the portable device to touch a NFC tag or reader found on an object. The object containing information of interest to a user of the portable device; wherein when the NFC reader and the NFC tag or reader touch, the portable device receives a URI and default keywords associated with the URI. The portable device stores the URI in a persistent storage of the portable device based on the default keywords, and date, time, and location of when and where the URI was obtained.

Abstract: A method for providing a context specific speaker adaptation user interface is disclosed. The method allows a specific user of a voice activated system to train a voice recognition system to understand specific uttered commands by receiving a training sequence initiation input, sending at least one command to be trained, receiving a selection input, prompting a verbal input, recording the verbal input, and linking a voice input with an instruction corresponding with the command input.

Abstract: A system and a method for generating a speech recognition dictionary that can be used in a telephone system having speech recognition capabilities, in particular capabilities to effect a connection when the calling party utters the name of a subscriber (called party). The method generates transcriptions associated to respective vocabulary items in the speech recognition dictionary from audio greetings recorded by the telephone system subscribers. Normally such audio greetings are used in voice messaging applications. Typically, the greetings are played before allowing callers to leave messages in a voice mailbox of subscribers. An individual greeting is audio information that contains the name of the subscriber. This audio information is processed to generate a transcription associated to a vocabulary item in the speech recognition dictionary, representative of the subscriber name.

Abstract: A method for controlling subscription services delivered to a user by an Internet Service Provider (ISP) coupled to an Automated Intelligent Network (AIN) telephone system with at least one central office switching system. An intelligent peripheral subsystem is connected to the central office switching system, via a call connection channel. The intelligent peripheral subsystem providing at least one auxiliary call processing capability via the call connection channel and provides a telephony speaker authentication method for selectively authorizing updates to user subscription services types provided by the ISP, wherein each of the subscription services types include one or more service options.

Abstract: A telephone speech recognition system is provided which has a high level of speech recognition without affecting from various conditions of a telephone line. The system comprises speech analyzers (4) and (5), and reference speech model storages (7) to (9) corresponding to line connection data. A telephone line interface (1) having a line connection data acquisition function analyzes a call received from the telephone line for identifying the country, route, and other information of the call and transmits those line connection data to a line connection data processor (2). The line connection data processor (2) selects one of the acoustic analyzers (4) and (5) in response to the line connection data from the interface (1) and also one of the speech model storages (7) to (9). A speech pattern matcher (11) compares an acoustic vector train output of the selected acoustic analyzer with the speech models given from the selected reference speech model storage for speech recognition.