Abstract: The present invention provides a method and apparatus for customized call processing based on voice identification of users. In the present invention, each user is registered as a user of a user device in a user profile database. When a user activates the user device and speaks into the audio receiver of the user device, a voice input message is sent to a customized service processor. The voice input message includes a header that contains an identifier that identifies the user device. The customized service processor searches the user profile database for the entry(s) corresponding to the identity of the user device. Once found, the customized service processor extracts voice pattern features from the received voice input message and compares the extracted voice pattern features against the pre-stored voice pattern features for each of the registered users of the user device.

Abstract: A system and method for accepting customer calls for product related services and directing these calls to an appropriate customer service center. The system contains a customer service network and a customer transaction database for storing a plurality of product information and vendor/customer data. A transaction processor is arranged to process calls received through the network and to route the calls to an appropriate care center for a particular customer in accordance with data associated with a customer-entered personal identification number provided to the customer at the time of purchase. The services are provided on the basis of a pre-paid account, which is debited after a service agent answers the customer call based on signaling generated at the call center.

Abstract: A method for providing personal information which can overcome the duplication and redundancy of personal information and regional limitation, includes building a Computer Telephony Integration (CTI) information database, a personal information database, and a destination information database in a Service Control Point (SCP), to provide the personal information to CTI destination terminals in an intelligent network; transferring, by a Service Exchange Point (SSP), a calling line identification (CLI) and a dialing number (DN) to the SCP when an originating subscriber dials, retrieving a personal information and a destination information from said databases, and transferring the CLI and the retrieved personal information and destination information to the SSP; and providing, by the SSP, the CLI and the personal information to the destination terminals.

Abstract: A communication device provides security for information for a specific individual during information transfer. The communication device includes a transfer device that reads calling information stored in calling information storing device and calls communication terminals corresponding to the calling information if information, which is input and which is not addressed to a specific individual, is stored in a general information storing device. The transfer device transfers information stored in the general information storing device to the communication terminals corresponding to the calling information by operating general information output control device. The transfer device does not transfer information for a specific individual if the information input is for the specific individual and is stored in personal information storing device.

Abstract: The present invention provides an apparatus and method for verifying address identifiers over a telecommunications network by first storing a plurality of zip codes in a database. A corresponding list of address identifiers is created and stored for each zip code. After receiving a spoken zip code from a user, the corresponding list of address identifiers is retrieved. Once the list of address identifiers is retrieved, a plurality of choices for at least some of the address identifiers is created. These plurality of choices contain words that rhyme with or sound like other address identifiers located in the retrieval group of address identifiers. After the system receives a spoken address identifier from the user, the system queries the database for a match between the spoken address identifier and the stored address identifier. The user is then prompted to verify that the system accurately recognized the spoken address identifier.

Abstract: By using an external portable recording medium that stores a personal ID, a communications apparatus automatically transmits the personal ID and its own terminal identification information to a center apparatus. The center apparatus manages the personal ID and the terminal identification information so that they are correlated with each other. For example, the terminal identification information includes a called-party address, a communication mode, and a position ID Further, the center apparatus manages a present/absent mode for each personal ID. During the present mode, the center apparatus forwards a call using a personal telecommunication number, such as a UPT (universal personal telecommunication) number, which corresponds to a certain personal ID to a communications apparatus that corresponds to the personal ID. During the absent mode, the center apparatus automatically records a message.

Abstract: A telephone voice mail messaging system for performing recognition of characters included in a telephone message left by a caller includes: speaker recognition means, responsive to the telephone message, for extracting a voice model of the caller from the telephone message and comparing the voice model of the caller against a plurality of pre-obtained voice model's respectively associated with a plurality of potential callers to find a pre-obtained voice model from among the plurality of pre-obtained voice models that matches the voice model of the caller and, if the matching pre-obtained voice model is found, then the speaker recognition means identifying at least one pre-obtained set of characters attributed to a potential caller from among the plurality of potential callers associated with the matching pre-obtained voice model; character spotting means, responsive to the telephone message, for identifying sets of characters in the telephone message; and comparator means for comparing characters of the

Abstract: A terminal adapter or a private branch exchange modulates a calling party number received from a digital subscriber line and sends a modulated signal to an analog terminal in the OFF period of a ringing signal or before the ringing signal is sent.

Abstract: A telephone line incoming call filtering device. A ring-through of an incoming call to a subscriber's controlled telephone is reserved to a second call attempt quickly following a succession of a first call and a hang-up. As a result, nuisance calls such as trash calls from telemarketeers and other unwanted calls may be simply diverted to an answering machine. This nuisance call filtering is transparently obtained without even bothering the subscriber when the first call attempt rings more often than one or two times. On the other hand, repeating a rapid-fire succession of incoming calls where the first call attempt is allowed to ring only once or twice followed by a second call attempt are allowed to ring-through directly to the subscriber's telephone set. Filtering of unwanted calls is achieved by permitting the ring-through to occur only when the first call attempt is allowed to ring only a few times and distinctly a less number of times than ordinarily attempted by casual or nuisance callers.