Sales, Ordering, Or Banking System Patents (Class 379/93.12)
  • Patent number: 10176472
    Abstract: Methods and systems are disclosed for enabling the generation of a token corresponding to a tone generated by a telephony system, comprising receiving one or more dual tone multi-frequency (DTMF) tones generated by a telephony system, generating a token based on the one or more DTMF tones; and transmitting the generated token to a merchant system.
    Type: Grant
    Filed: December 15, 2016
    Date of Patent: January 8, 2019
    Assignee: Worldpay, LLC
    Inventor: Brant Peterson
  • Patent number: 10115163
    Abstract: An insurance policy management system for administering and managing insurance inquiries related to disability and leave management via an interactive voice response platform that communicates with combined short term disability/leave management resources and clinical intake nurse resources.
    Type: Grant
    Filed: December 23, 2013
    Date of Patent: October 30, 2018
    Assignee: Hartford Fire Insurance Company
    Inventors: Sarah Elizabeth Bailey, Elizabeth Monique Collins-Mashkovich, Christopher W. Lancaster
  • Patent number: 10108908
    Abstract: Methods and corresponding system are provided herewith that, in at least one embodiment, include the act or acts of: receiving a request to reserve a service that is provided by a restaurant. The request to reserve is for a particular time and a particular date and the service comprises at least one of: (i) preparing a consumable good that is consumed at the restaurant's location; (ii) preparing a consumable good that is received at the restaurant's location; or (iii) preparing a consumable good that is delivered to a location external to the restaurant's location. The methods and system also include comparing the particular time requested with a schedule associated with the restaurant. The schedule comprises a list of times that are available for reservation. The methods and system also include determining an availability of the request to reserve; and outputting an indicia that the request to reserve the service has been accepted or denied.
    Type: Grant
    Filed: October 18, 2010
    Date of Patent: October 23, 2018
    Assignee: CFPH, LLC
    Inventors: Howard W. Lutnick, Dean P. Alderucci
  • Patent number: 10101166
    Abstract: In one embodiment a first transportation request is received at a backend server from a first device dedicated solely to functions associated with a transportation service, wherein the first device sends the first transportation request in response to a user pressing a button of the first device, wherein direct user input to the first device is limited to one or two buttons. In response to receiving the first transportation request, an account of the user is accessed to identify a geographical location associated with the first device. A driver associated with the transportation service is navigated to pick up the user at the geographical location associated with the first device.
    Type: Grant
    Filed: September 28, 2016
    Date of Patent: October 16, 2018
    Assignee: GT Gettaxi Limited
    Inventor: Talmon Marco
  • Patent number: 10096000
    Abstract: An apparatus, including a memory which stores work schedule information or scheduling information for an employer, hiring entity, individual, independent contractor, temporary worker, or freelancer; a receiver which receives a first request to obtain work schedule information or scheduling information for the employer, hiring entity, individual, independent contractor, temporary worker, or freelancer, and the first request is received from a first communication device; a processing device, specially programmed for processing information contained in the first request, generates a first message containing the work schedule or scheduling information for the employer, hiring entity, individual, independent contractor, temporary worker, or freelancer; and a transmitter for transmitting the first message to the first communication device or to a second communication device. The apparatus processes information in a second request.
    Type: Grant
    Filed: August 5, 2017
    Date of Patent: October 9, 2018
    Assignee: GTJ VENTURES, LLC
    Inventor: Raymond Anthony Joao
  • Patent number: 9997076
    Abstract: A method is described for safely and efficiently requesting transportation services through the user of mobile communications devices capable of geographic location determination. New customers may be efficiently serviced, and the requester and transportation provider locations may be viewed in real time on the mobile devices.
    Type: Grant
    Filed: July 11, 2017
    Date of Patent: June 12, 2018
    Assignee: PROSPER TECHNOLOGY, LLC
    Inventors: Olaf Martin Lubeck, John H. Hall
  • Patent number: 9934517
    Abstract: A method comprises receiving, by a computer-based system for processing a transaction, a notification that a transaction account holder has taken an action, taking, in near real time, an action in response to the action taken by the transaction account holder, and/or communicating with a web-client associated with the transaction account holder in response to the action taken by the transaction account holder. The communicating with the web-client may occur in near real time.
    Type: Grant
    Filed: June 17, 2014
    Date of Patent: April 3, 2018
    Assignee: AMERICAN EXPRESS TRAVEL RELATED SERVICES COMPANY, INC.
    Inventors: Sibish Basheer, Nageshwara R. Chirravuri, Sastry V S M Durvasula, Ravi Govindasamy, Priyadarshini Koul, Ashish Kumar, Premkumar Manivannan, Sathish B. Muthukrishnan, Varun Sood, Sohail Zafar
  • Patent number: 9836759
    Abstract: Rewards programs in which rewards are awarded for a series of transactions using a universal transaction associating identifier to associate transactions in common within each rewards program in a reward processing system. The system includes resource providers, a rewards program rule implementer having access to a rewards program database, and an implementer processor. The implementer processor receives transaction data whenever a transaction occurs using the universal transaction associating identifier, determines when a consumer has performed the transactions satisfying rules requirements, and identifies and awards a reward, including vouchers, for the consumer. The reward processing system generates a universal transaction associating identifier from a plurality of identification sources and provides for objects containing the universal transaction associating identifier. The reward processing system issues and redeems vouchers exchangeable for rewards.
    Type: Grant
    Filed: August 5, 2013
    Date of Patent: December 5, 2017
    Inventor: Randolph Ken Georgi
  • Patent number: 9830372
    Abstract: Parallel logical replication involves multiple apply threads running on a destination database server applying, in parallel, changes made by source transactions, where the changes of a single source transaction may be applied in parallel by multiple apply threads. An apply transaction for a source transaction may be committed by an apply thread independently of the commitment of any other apply transaction of the source transaction, that is, without coordinating the committing of another apply transaction executed by another apply thread for the source transaction. A configuration language is used to configure parallel logical replication. The language facilitates the configuration of various aspects of parallel logical replication, including the number of apply threads, partitioning schemes for the apply threads for partitioning change records between the apply threads, and various other aspects of parallel logical replication.
    Type: Grant
    Filed: July 24, 2013
    Date of Patent: November 28, 2017
    Assignee: Oracle International Corporation
    Inventors: Vasanth Rajamani, Lik Wong, Nimar S. Arora, Sean Lehouillier
  • Patent number: 9787835
    Abstract: In one embodiment, a secure mechanism operates in conjunction with a three-way bridge in a contact center to protect against inadvertent exposure of sensitive information provided during a call. During the call, an agent may bridge on an interactive voice response system (“IVR”) onto the call prompting the party to enter sensitive information, such as a credit card account number, to effect a payment. The information may be provided by the party using dual-tone multiple frequency (“DTMF”) tones or speech. The IVR may provide a confirmatory announcement indicating the sensitive information received. A switch may be controlled by the IVR so that any sensitive information expected from the party or provided by the IVR in a confirmatory announcement is not presented to the agent or to a recording system. In this manner, the IVR suppresses the exposure of sensitive information to the agent and/or a recording system.
    Type: Grant
    Filed: February 24, 2016
    Date of Patent: October 10, 2017
    Assignee: Noble Systems Corporation
    Inventors: Marcin Pycko, Karl H. Koster
  • Patent number: 9769237
    Abstract: Method and apparatus for testing in a communication network is described. One example of the invention relates to a method of testing in a voice over internet protocol (VOIP) network. At least one test script is obtained from the VOIP network at an enhanced terminal adapter. The enhanced terminal adapter is configured to couple at least one communication device to the VOIP network. The at least one test script is executed within a scripting framework of the enhanced terminal adapter to interact with at least one component coupled to the VOIP network. Results of the execution of the at least one test script are transmitted from the enhanced terminal adapter to the VOIP network.
    Type: Grant
    Filed: April 23, 2008
    Date of Patent: September 19, 2017
    Assignee: Vonage America Inc.
    Inventors: Deepak Ottur, John Riley, Louis Mamakos, Steven Douglas Miller
  • Patent number: 9723157
    Abstract: A method and apparatus are provided for presenting multimedia content to a caller and/or a called party in association with a telephone call. Content may be presented pre-ring (before the called party's telephone rings), in-call, and/or post-call. Content presented to a party may be related to another party participating in the call or may be related to a third party (e.g., an advertiser that paid for the ability to have its content presented). Presented content may be actuable, to allow a caller to change the destination of a call, take advantage of an offer presented to him or her, redeem a coupon, schedule or queue a subsequent call, etc. To find a desired destination party, a caller may initiate a manual or automatic search of his or her local contacts (on his telephone) and/or a central or global directory or contact list.
    Type: Grant
    Filed: November 24, 2015
    Date of Patent: August 1, 2017
    Inventor: Wendell D. Brown
  • Patent number: 9716760
    Abstract: In one embodiment, the present invention is a method and apparatus for social networking in a dynamic environment. In one embodiment, a method for social networking in a network includes broadcasting a first set of one or more keywords representing one or more interests of a first user in the network, receiving a response from a second user in the network indicating interest in at least one of the interests of the first user, and connecting to a server in the network, where the server hosts a group for supporting communications between at least the first network user and the second network user.
    Type: Grant
    Filed: March 21, 2016
    Date of Patent: July 25, 2017
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Mehrad Yasrebi, James E. Jackson
  • Patent number: 9594425
    Abstract: The invention enables users to virtually attach information to situations in the real world, and also enables users to quickly and easily find out desired information. An IR sensor receives an IR signal transmitted from an IR beacon, and supplies the received signal to a sub-notebook PC. A CCD video camera takes in a visual ID from an object, and supplies the inputted visual ID to the sub-notebook PC. A user inputs, through a microphone, a voice to be attached to situations in the real world. The sub-notebook PC transmits position data, object data and voice data, which have been supplied to it, to a server through a communication unit. The transmitted data is received by the server via a wireless LAN. The server stores the received voice data in a database in correspondence to the position data and the object data.
    Type: Grant
    Filed: April 5, 2010
    Date of Patent: March 14, 2017
    Assignee: Sony Corporation
    Inventor: Junichi Rekimoto
  • Patent number: 9578474
    Abstract: A method and apparatus are provided for presenting content to a caller and/or a called party in association with a telephone call or other communication connection. Content may be presented pre-ring (before the called party's telephone rings), in-call, and/or post-call. Content presented to a party may be related to another party participating in the call or may be related to a third party. Presented content may be actuable, and allow a caller to change the destination of a call, take advantage of an offer presented to him, redeem a coupon, schedule or queue a subsequent call, etc. To find a desired destination party, a caller may initiate a manual or automatic search of his local contacts (on his telephone) and/or a central or global directory or contact list. Presentation of specified content may include assisted sharing, wherein both parties view the same content and one guides or assists the other.
    Type: Grant
    Filed: November 24, 2015
    Date of Patent: February 21, 2017
    Inventor: Wendell D. Brown
  • Patent number: 9575556
    Abstract: The invention enables users to virtually attach information to situations in the real world, and also enables users to quickly and easily find out desired information. An IR sensor receives an IR signal transmitted from an IR beacon, and supplies the received signal to a sub-notebook PC. A CCD video camera takes in a visual ID from an object, and supplies the inputted visual ID to the sub-notebook PC. A user inputs, through a microphone, a voice to be attached to situations in the real world. The sub-notebook PC transmits position data, object data and voice data, which have been supplied to it, to a server through a communication unit. The transmitted data is received by the server via a wireless LAN. The server stores the received voice data in a database in correspondence to the position data and the object data.
    Type: Grant
    Filed: October 25, 2012
    Date of Patent: February 21, 2017
    Assignee: SONY CORPORATION
    Inventor: Junichi Rekimoto
  • Patent number: 9563267
    Abstract: The invention enables users to virtually attach information to situations in the real world, and also enables users to quickly and easily find out desired information. An IR sensor receives an IR signal transmitted from an IR beacon, and supplies the received signal to a sub-notebook PC. A CCD video camera takes in a visual ID from an object, and supplies the inputted visual ID to the sub-notebook PC. A user inputs, through a microphone, a voice to be attached to situations in the real world. The sub-notebook PC transmits position data, object data and voice data, which have been supplied to it, to a server through a communication unit. The transmitted data is received by the server via a wireless LAN. The server stores the received voice data in a database in correspondence to the position data and the object data.
    Type: Grant
    Filed: October 25, 2012
    Date of Patent: February 7, 2017
    Assignee: SONY CORPORATION
    Inventor: Junichi Rekimoto
  • Patent number: 9558232
    Abstract: Techniques are described for performing a copy operation. A first request is received to perform a copy operation. The first request includes a set of parameters in accordance with a defined interface and include a source area and a target area. The source area includes source ranges and source devices. Each of the source ranges identifies a portion of a logical address range of a different one of the source devices. The target area includes target ranges and target devices. Each of the target ranges identifies a portion of a logical address range of a different one of the target devices. The first request is partitioned in to a plurality of other requests each of which is a request to copy a portion of source data located in the source area to a corresponding location in the target area. The other requests are then issued.
    Type: Grant
    Filed: June 21, 2013
    Date of Patent: January 31, 2017
    Assignee: EMC IP Holding Company LLC
    Inventors: Alan L. Taylor, James M. Holt, Robert F. Goudreau, Karl M. Owen, Chung-Huy Chen
  • Patent number: 9507415
    Abstract: The invention enables users to virtually attach information to situations in the real world, and also enables users to quickly and easily find out desired information. An IR sensor receives an IR signal transmitted from an IR beacon, and supplies the received signal to a sub-notebook PC. A CCD video camera takes in a visual ID from an object, and supplies the inputted visual ID to the sub-notebook PC. A user inputs, through a microphone, a voice to be attached to situations in the real world. The sub-notebook PC transmits position data, object data and voice data, which have been supplied to it, to a server through a communication unit. The transmitted data is received by the server via a wireless LAN. The server stores the received voice data in a database in correspondence to the position data and the object data.
    Type: Grant
    Filed: October 25, 2012
    Date of Patent: November 29, 2016
    Assignee: SONY CORPORATION
    Inventor: Junichi Rekimoto
  • Patent number: 9501142
    Abstract: The invention enables users to virtually attach information to situations in the real world, and also enables users to quickly and easily find out desired information. An IR sensor receives an IR signal transmitted from an IR beacon, and supplies the received signal to a sub-notebook PC. A CCD video camera takes in a visual ID from an object, and supplies the inputted visual ID to the sub-notebook PC. A user inputs, through a microphone, a voice to be attached to situations in the real world. The sub-notebook PC transmits position data, object data and voice data, which have been supplied to it, to a server through a communication unit. The transmitted data is received by the server via a wireless LAN. The server stores the received voice data in a database in correspondence to the position data and the object data.
    Type: Grant
    Filed: October 25, 2012
    Date of Patent: November 22, 2016
    Assignee: SONY CORPORATION
    Inventor: Junichi Rekimoto
  • Patent number: 9378517
    Abstract: Systems and methods for providing potential search queries that may be targeted by a given keyword. The method includes receiving, from a third-party content provider, a request to identify one or more search queries that match a given keyword. A table corresponding to the given keyword is identified. The table includes one or more search queries with which at least one third-party content item was selected for display. The selected third-party content item was selected responsive to a bid for the given keyword. The method determines from the identified table, one or more search queries that correspond to the given keyword. The determined search queries that correspond to the given keyword are those search queries that can be targeted by the given keyword. The method provides for display, the determined search queries that correspond to given keyword.
    Type: Grant
    Filed: July 3, 2013
    Date of Patent: June 28, 2016
    Assignee: Google Inc.
    Inventors: Jan-Moritz Peter Franosch, Wojciech Skut, Bianca Madalina Milatinovici, Lars Kåre Engebretsen, Julia Maria Lennerz, Nadine Sandra Gerspacher, Elias Lieberich, Ritter Ádám
  • Patent number: 9319848
    Abstract: The present invention is directed to an audience response communication system that reduces transmission traffic by utilizing a beacon transmission as a vehicle to transmit additional data. A typical system comprises a base unit and a plurality of remote input devices. The base unit and the remote input devices include processing units and communication devices such that data is transmitted between the base unit and the remote input devices. The beacon, which serves the typical uses of a beacon, further serves to deliver information such as vote acknowledgements, welcome messages, or the like.
    Type: Grant
    Filed: May 2, 2014
    Date of Patent: April 19, 2016
    Assignee: Macmillan New Ventures, LLC
    Inventors: James E. McIntyre, John W. Sawyer
  • Patent number: 9307084
    Abstract: In one embodiment, a secure mechanism operates in conjunction with a three-way bridge in a contact center to protect against inadvertent exposure of sensitive information provided during a call. During the call, an agent may bridge on an interactive voice response system (“IVR”) onto the call prompting the party to enter sensitive information, such as a credit card account number, to effect a payment. The information may be provided by the party using dual-tone multiple frequency (“DTMF”) tones or speech. The IVR may provide a confirmatory announcement indicating the sensitive information received. A switch may be controlled by the IVR so that any sensitive information expected from the party or provided by the IVR in a confirmatory announcement is not presented to the agent or to a recording system. In this manner, the IVR suppresses the exposure of sensitive information to the agent and/or a recording system.
    Type: Grant
    Filed: July 29, 2014
    Date of Patent: April 5, 2016
    Assignee: NOBLE SYSTEMS CORPORATION
    Inventors: Marcin Pycko, Karl H. Koster
  • Patent number: 9294281
    Abstract: Various technologies pertaining to authenticating a password in a manner that prevents offline dictionary attacks are described. A protected module, which can be a hardware security module, a trusted platform module, or the like, is in communication with an authentication server. The protected module comprises a key that is restricted to the protected module. The key is employed in connection with authenticating the password on the protected module.
    Type: Grant
    Filed: February 10, 2012
    Date of Patent: March 22, 2016
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: Stuart Edward Schechter, David Alexander Molnar, Jacob Rubin Lorch, Barry Clayton Bond, Bryan Jeffrey Parno
  • Patent number: 9270676
    Abstract: A method of enabling a real entity to access a service on a communication network using a virtual entity, the method including the steps of establishing a user account including at least first data corresponding to the identity of the real entity and second data corresponding to the virtual entity and not identifying the real entity, storing the first and second data in a first database, linking between the first and second data in the first database, storing the second data at a second database, associating the second database with a communication network site, connecting the communication network site to the communication network, receiving the second data from an unidentified user on the communication network site, identifying the unidentified user as the virtual entity based on receiving the second data, and allowing the virtual entity to access the service.
    Type: Grant
    Filed: January 1, 2014
    Date of Patent: February 23, 2016
    Inventor: Dekel Shiloh
  • Patent number: 9230230
    Abstract: A pickup location that includes a control station and one or more storage compartment modules provides the ability for items to be ordered and delivered for pickup by a user without having to pack those items in a shipping package prior to shipping from a materials handling facility. Delivering items for pickup by a user without having to package the items prior to shipping, may provide a better experience for the customer, reduce waste in packaging material and a lower cost of delivering the ordered items to the customer.
    Type: Grant
    Filed: March 29, 2012
    Date of Patent: January 5, 2016
    Assignee: Amazon Technologies, Inc.
    Inventors: Piyush Gupta, Girish Lakshman, Lin Wan, Michael Mahesh Bhaskaran
  • Patent number: 9189651
    Abstract: A user information management apparatus stores various types of user information on a user in a storage unit, causes a providing unit to provide a user with an access code used to access the user information on the user stored in the storage unit, and when receiving the access code from the facility device installed in a facility that provides a service, causes the transmitting unit to transmit the user information corresponding to the service provided by the facility having the facility device among the various types of the user information stored in the storage unit.
    Type: Grant
    Filed: September 10, 2013
    Date of Patent: November 17, 2015
    Assignee: YAHOO JAPAN CORPORATION
    Inventor: Hidehito Gomi
  • Patent number: 9165296
    Abstract: A wireless device is enabled to receive a financial account card that is inserted into a card slot of the wireless device. The wireless device reads card data from the financial account card when it is inserted into the slot and programs an RFID (radio frequency identification) tag or a memory included in the wireless device. The wireless device may then be used to provide payment by transmitting the card data via radio frequency to a nearby RFID reader using the RFID tag. The financial account card may also be ejected from the wireless device and swiped by a magnetic card reader.
    Type: Grant
    Filed: August 13, 2013
    Date of Patent: October 20, 2015
    Assignee: Capital One Financial Corporation
    Inventor: Gregory Gannon
  • Patent number: 9152228
    Abstract: The invention enables users to virtually attach information to situations in the real world, and also enables users to quickly and easily find out desired information. An IR sensor receives an IR signal transmitted from an IR beacon, and supplies the received signal to a sub-notebook PC. A CCD video camera takes in a visual ID from an object, and supplies the inputted visual ID to the sub-notebook PC. A user inputs, through a microphone, a voice to be attached to situations in the real world. The sub-notebook PC transmits position data, object data and voice data, which have been supplied to it, to a server through a communication unit. The transmitted data is received by the server via a wireless LAN. The server stores the received voice data in a database in correspondence to the position data and the object data.
    Type: Grant
    Filed: October 25, 2012
    Date of Patent: October 6, 2015
    Assignee: Sony Corporation
    Inventor: Junichi Rekimoto
  • Patent number: 9036811
    Abstract: A contact center dialing a telephone number to a destination party, such as a debtor, may discover that the number is subject to a prohibition of being autodialed. In other embodiments, a number that was subject to the prohibition of being autodialed is now discovered to no longer be subject to such prohibition. Various mechanisms may be defined to indicate how such a prohibition associated with the number may be indicated in a dialing list and how various contact center architectures may be used to process the dialing list. In one embodiment, separate sub-systems are used to dial separate dialing lists based on whether the number is to be manually dialed or dialed using an autodialer. In another embodiment, another architecture is used to process an integrated dialing list to determine whether a number is to be manually dialed or autodialed.
    Type: Grant
    Filed: November 7, 2014
    Date of Patent: May 19, 2015
    Assignee: Noble Systems Corporation
    Inventors: Teresa Gudger, Karl H. Koster
  • Patent number: 9020110
    Abstract: Methods, systems, and computer-readable media are provided for interactions between a consumer and a service provider. In some embodiments, an interaction application may provide a collection of service providers to a consumer, receive a selection of a service provider from the consumer, and establish a two-way video communication between the consumer and the service provider. In some embodiments, the interaction application may charge a fee to the consumer, the service provider, or both, for the providing the interaction.
    Type: Grant
    Filed: July 20, 2012
    Date of Patent: April 28, 2015
    Inventors: Ofer Baharav, Carl Jackson
  • Patent number: 9014351
    Abstract: An independent communication system (ICS) used in a transaction between a waiting party and a queuing party is adapted to connect to a particular node in an interactive voice response (IVR), wherein the queuing party has the IVR and the IVR has a plurality of nodes.
    Type: Grant
    Filed: November 3, 2014
    Date of Patent: April 21, 2015
    Assignee: FonCloud, Inc.
    Inventors: Shai Berger, Jason P. Bigue
  • Patent number: 8983841
    Abstract: A network communication node includes an audio outputter that outputs an audible representation of data to be provided to a requester. The network communication node also includes a processor that determines a categorization of the data to be provided to the requester and that varies a pause between segments of the audible representation of the data in accordance with the categorization of the data to be provided to the requester.
    Type: Grant
    Filed: July 15, 2008
    Date of Patent: March 17, 2015
    Assignee: AT&T Intellectual Property, I, L.P.
    Inventors: Gregory Pulz, Steven Lewis, Charles Rajnai
  • Patent number: 8917837
    Abstract: A method is provided for the sharing of information in which a request for information is transmitted along with an indication of a reason for which the information is sought and, in response to the request, a subset of the information available is provided on the basis of a characteristic of the event.
    Type: Grant
    Filed: September 30, 2009
    Date of Patent: December 23, 2014
    Assignee: Avaya Inc.
    Inventors: Birgit Andrea Geppert, Reinhard Peter Klemm, Frank Michael Roessler
  • Publication number: 20140321625
    Abstract: A method and apparatus are provided for presenting multimedia content to a caller and/or a called party in association with a telephone call. Content may be presented pre-ring (before the called party's telephone rings), in-call, and/or post-call. Content presented to a party may be related to another party participating in the call or may be related to a third party (e.g., an advertiser that paid for the ability to have its content presented). Presented content may be actuable, to allow a caller to change the destination of a call, take advantage of an offer presented to him or her, redeem a coupon, schedule or queue a subsequent call, etc. To find a desired destination party, a caller may initiate a manual or automatic search of his or her local contacts (on his telephone) and/or a central or global directory or contact list.
    Type: Application
    Filed: July 9, 2014
    Publication date: October 30, 2014
    Inventor: Wendell Brown
  • Patent number: 8873720
    Abstract: Various embodiments of the invention provide methods, systems, and computer-program products for determining whether and how to record voice calls, or portions thereof, for calls processed by a contact center. Calls can be classified as being in a context that is either single-party consent or dual-party consent depending on whether the call is inter-state or intra-state and which state(s) are involved. In one embodiment, the contact center may access tables that indicate for a telephone number whether the call involves a state that adheres to a single-party consent regime or a dual-party consent regime. A speech analytics system may further be used to ascertain whether aural consent is provided by the remote party, or whether the agent properly requested and responded to the remote party's response. Depending on the context, all parties, one party, or no parties may be recorded.
    Type: Grant
    Filed: February 13, 2013
    Date of Patent: October 28, 2014
    Assignee: Noble Systems Corporation
    Inventors: Jason P. Ouimette, Karl H. Koster
  • Patent number: 8867713
    Abstract: Systems and methods for obtaining a personal identification number (PIN) from a client terminal are disclosed. A method includes storing, at the client terminal, PINs for plural prepaid services. The method also includes receiving, at the client terminal, a request for a PIN associated with a desired prepaid service corresponding to one of the plural prepaid services. A PIN request is then sent, from the client terminal, to a server when less than a predefined number of PINs associated with the desired prepaid service are stored at the client terminal. In response, one or more PINs associated with the desired prepaid service are received at the client terminal. The method further includes dispensing at least one PIN corresponding to the desired prepaid service from the client terminal.
    Type: Grant
    Filed: October 28, 2013
    Date of Patent: October 21, 2014
    Assignee: Ewi Holdings, Inc.
    Inventors: Darren New, Miles Paschini, Marshall Rose
  • Patent number: 8811578
    Abstract: A system and method for providing local interactive voice response (IVR) services is provided. A local computer system having associated telephony equipment and installed at a local facility (e.g., a retail store of a chain, etc.) receives telephone calls to the local facility. The local computer system generates IVR prompts locally, and is controlled by a central IVR server. Reduced bandwidth is required between the local computer system and the central IVR server since no voice traffic is communicated between the central IVR server and the local computer system.
    Type: Grant
    Filed: March 23, 2009
    Date of Patent: August 19, 2014
    Assignee: Telemanager Technologies, Inc.
    Inventors: Paul Kobylevsky, Valery Gurovich
  • Patent number: 8750471
    Abstract: A telephone call processor for processing telephone calls comprising voice signals and data signals, the call processor comprising a first telephone interface and a second telephone interface, the call processor being operable in a first mode and in a second mode. In the first mode, the call processor is adapted to receive voice signals and data signals at the first telephone interface and to transmit voice signals and data signals via the second telephone interface. In the second mode, the call processor is adapted to receive voice signals and data signals at the first telephone interface, to block data signals from being transmitted via the second telephone interface and optionally to transmit voice signals via the second telephone interface.
    Type: Grant
    Filed: May 8, 2009
    Date of Patent: June 10, 2014
    Assignee: Semafone Limited
    Inventors: Andrew Peter William Tew, David Jackson, Timothy Critchley, Richard Charles Cooper-Driver
  • Patent number: 8731165
    Abstract: A computer-readable storage device stores instructions that, when executed by a processor, cause the processor to perform operations including prompting a caller during a call for an order identifier. The order identifier identifies a pending order. The operations also include prompting the caller to provide a reason for the call. The operations further include transferring the call to an automated check order status system in response to receiving an indication that the reason for the call is to obtain an order status associated with the pending order. The operations also include, in response to receiving an indication that the order status is not locatable, automatically transferring the call to a customer service agent.
    Type: Grant
    Filed: April 15, 2013
    Date of Patent: May 20, 2014
    Assignee: AT&T Intellectual Property I, L.P.
    Inventor: Robert R. Bushey
  • Patent number: 8718245
    Abstract: Methods and systems for online counseling sessions conducted over the Internet are disclosed. In some configurations, a method for remotely conducting counseling sessions between a client and an expert using an IP-based network includes providing a website accessible to the network wherein the expert and a client both have access to the website. In such configurations, upon accessing and logging into the website, the client is permitted to search a database for online experts and select an appropriate expert for a counseling session. In some configurations, the client initially completes various intake and/or registration forms in a virtual waiting room, wherein such forms are customized per the relevant expert. The method continues as an expert remotely conducts a counseling session with the client via remote means, including video conferencing. Following the counseling session, the client is automatically returned to the virtual waiting room and provided with subsequent counseling based options.
    Type: Grant
    Filed: February 13, 2012
    Date of Patent: May 6, 2014
    Inventor: Justin Kahn
  • Patent number: 8688554
    Abstract: An architecture for a contactless smart card or payment device, where the smart card is intended for use in both commerce transaction payment and transit fare payment (or other venue access) environments. The payment device may function as both an electronic wallet for commerce transactions and as a transit system card, for access to and fare payment of transit services. Implementation of both functions may be achieved by use of a dynamic memory management system that permits data for both the payment and transit applications to be stored on the card, with the transit data and storage locations isolated from those used to store data intended for use in paying for commerce transactions. The transit application specific data may include access control data (keys, passwords, identification data) or data required for fare calculations (rates, historical data on system use), for example.
    Type: Grant
    Filed: March 23, 2009
    Date of Patent: April 1, 2014
    Assignee: Visa U.S.A. Inc.
    Inventors: Ayman Hammad, Phil Dixon, Brian Triplett
  • Patent number: 8638912
    Abstract: A user is provided a temporary account and, in the event they choose to finalize joining a service, the user is permitted to save settings from their temporary account. For example, in some embodiments, the user is permitted to perform various functions, such as, browsing the service, navigating external links, and viewing various pages of other users and groups. This information and links may be transitioned over if the user wishes to establish a permanent account.
    Type: Grant
    Filed: September 13, 2011
    Date of Patent: January 28, 2014
    Assignee: Red Hat, Inc.
    Inventor: Bryan Clark
  • Patent number: 8634523
    Abstract: A system and method for implementing and managing an information distribution system through a telephonic system. In one embodiment, information related to a callee merchant is dynamically transmitted to users of Internet connectivity capable communication devices.
    Type: Grant
    Filed: December 5, 2011
    Date of Patent: January 21, 2014
    Assignee: YellowPages.com, LLC
    Inventors: David Lothele Williams, Rohan Koduvayur Krishnan Chandran, Kelvin Voon-Kit Chong, Srinivas A. Mandyam, Krishna Vedati
  • Patent number: 8619951
    Abstract: A computer-implemented method to securely collect data over a telephone is described. Telephone communications between a customer and a customer service representative are monitored. At least one tone from a telephone keypad of the customer is detected. The at least one tone represents sensitive data for the customer. An audio output channel directed to the customer service representative is prevented from outputting a detectable tone from the telephone keypad of the customer. An indicator is provided to the customer service representative when detection of the at least one tone occurs.
    Type: Grant
    Filed: December 6, 2010
    Date of Patent: December 31, 2013
    Assignee: Kombea Corporation
    Inventors: Ronnie D. Johansen, Kolby M. Olsen
  • Patent number: 8600007
    Abstract: Methods, systems, and computer program products for providing toll-free service in a telecommunications network are disclosed. According to one aspect, the subject matter described herein includes a method for providing toll-free service in a telecommunications network. The method includes, at a signaling node that includes at least one processor: receiving a first signaling message that includes a toll-free called party number, where the first signaling message is one of a non-TCAP call setup message, a mobility management query, a number portability (NP) query, and an E.164 number (ENUM) query; determining a directory number associated with the toll-free called party number; and sending the first signaling message or a second signaling message, the sent message including at least one of the directory number and routing information associated with the directory number.
    Type: Grant
    Filed: November 24, 2009
    Date of Patent: December 3, 2013
    Assignee: Tekelec Global, Inc.
    Inventors: Rohini Vijay Marathe, Devesh Agarwal, Raghavendra Gopala Rao, Peter Joseph Marsico
  • Patent number: 8594286
    Abstract: Systems and methods for obtaining a personal identification number (PIN) from a client terminal are disclosed. A method includes storing, at the client terminal, PINs for plural prepaid services. The method also includes receiving, at the client terminal, a request for a PIN associated with a desired prepaid service corresponding to one of the plural prepaid services. A PIN request is then sent, from the client terminal, to a server when less than a predefined number of PINs associated with the desired prepaid service are stored at the client terminal. In response, one or more PINs associated with the desired prepaid service are received at the client terminal. The method further includes dispensing at least one PIN corresponding to the desired prepaid service from the client terminal.
    Type: Grant
    Filed: September 14, 2012
    Date of Patent: November 26, 2013
    Assignee: Blackhawk Network, Inc.
    Inventors: Darren New, Miles Paschini, Marshall Rose
  • Patent number: 8571201
    Abstract: A technique for providing context information for a PSTN phone call originating from an user includes dynamically selecting a phone number (or invite code or combination thereof) from among a pool of available phone numbers; displaying the selected phone number to the user in a web page; receiving context information corresponding to the user; receiving an incoming phone call on the dynamically selected phone number, connecting the incoming call to an outgoing call to the call center, and providing the context information to a computer corresponding to an agent to whom the outgoing call is connected. The context information may include a web page viewed by the user, and may be sufficient to provide a co-browsing capability. The technique may be utilized with or without session based web pages and may be performed by a sever that serves web page content to the user or a third party service provider.
    Type: Grant
    Filed: June 23, 2009
    Date of Patent: October 29, 2013
    Assignee: Oracle OTC Subsidiary LLC
    Inventors: Barry Gordon Coleman, Stephane Samuel Muszynski
  • Patent number: 8553858
    Abstract: Establishing a telephone call includes enabling display of a visual indicator of a call destination entity and detecting selection by a user of the visual indicator. The availability of the user to receive a first telephone call is determined. Voice communications between the call destination entity and the user are established in response to detection of the selection by the user of the visual indicator and conditioned on the user being determined to be available to receive the first telephone call. Establishing voice communications includes enabling placement of the first telephone call to the user to establish a first PSTN link with the user and enabling a voice communications link to be setup with the call destination entity.
    Type: Grant
    Filed: March 4, 2011
    Date of Patent: October 8, 2013
    Assignee: Facebook, Inc.
    Inventor: Robert M. Cooper
  • Patent number: 8553859
    Abstract: Embodiments of the invention provide a communication device comprising a database comprising a plurality of visual Interactive Voice Response (IVR) menus associated with a plurality of destinations. The communication device further comprises means for dialing a phone number of a destination, means for comparing the dialed phone number with phone numbers stored in the database, and means for displaying a form based on the comparison, wherein the form comprises one or more data request fields corresponding to a visual IVR menu associated with the dialed destination.
    Type: Grant
    Filed: February 8, 2011
    Date of Patent: October 8, 2013
    Inventors: Tal Lavian, Zvi Or-Bach