Word Recognition Patents (Class 704/251)
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Patent number: 11929079Abstract: Disclosed is an operating method of an electronic device, including receiving a first user model from another electronic device of a user registered in the electronic device, through a communication circuit of the electronic device, refining a user model of the electronic device based on the first user model, and identifying the user based on a first voice input of the user by using the refined user model, wherein the user model is trained by the electronic device based on a second user model of at least one another user other than the user before the user is registered, and wherein the first user model is trained by the another electronic device based on a second voice input of the user obtained by the another electronic device of the user.Type: GrantFiled: September 23, 2021Date of Patent: March 12, 2024Assignee: Samsung Electronics Co., LtdInventors: Taegu Kim, Dale Noh, Yoonju Lee
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Patent number: 11930230Abstract: A method, performed by a hub device, of storing a voice assistant model for controlling a device includes receiving information about a first device connected to the hub device, requesting a voice assistant server to update a device determination model stored in the hub device; receiving the updated device determination model from the voice assistant server and storing the received updated device determination model; requesting, from the voice assistant server, information about a function determination model corresponding to the first device; receiving the information about the function determination model corresponding to the first device from the voice assistant server, and determining whether to store the function determination model in the hub device based on the received information; and based on the function determination model being determined to be stored in the hub device, storing, in the hub device, the function determination model corresponding to the first device.Type: GrantFiled: October 30, 2020Date of Patent: March 12, 2024Assignee: SAMSUNG ELECTRONICS CO., LTD.Inventors: Jiyeon Hong, Hyeonmok Ko, Sungja Choi, Changho Paeon
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Patent number: 11922944Abstract: Phrase alternative data structures are generated from the lattice output of an audio input to Automatic Speech Recognition (ASR) system. A user interface is supported for users to view phrase alternatives to selected portions of an audio transcript of the audio input, search the transcript based on query phrases, or edit the transcript based on phrase alternatives.Type: GrantFiled: June 28, 2021Date of Patent: March 5, 2024Assignee: MOD9 TECHNOLOGIESInventors: Arlo Mukai Faria, Adam Louis Janin, Deanna Dee Gelbart, Aniruddh Rangaprasad Iyengar, Elliot Zhenbin Lin
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Patent number: 11922193Abstract: Interface and mode selection for digital action execution is provided. For example, a system loads a script library embedded in an electronic resource. The system determines a historic level of engagement between a client computing device and one or more digital assistants. The system selects, based on a first property of the client computing device and the historic level of engagement, a type of digital interface. The system generates, based on the type of digital interface, a digital interface with the call-to-action. The system determines, responsive to an instruction to execute the call-to-action, a mode of execution. The system selects a digital assistant and a second client device to execute the call-to-action. The system transmits the call-to-action to the second client device for execution.Type: GrantFiled: February 28, 2020Date of Patent: March 5, 2024Assignee: GOOGLE LLCInventors: Prithvi Balaram, Nikhil Rao, Ian Baker, Adam Coimbra
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Patent number: 11922928Abstract: Apparatus and methods for leveraging machine learning and artificial intelligence to assess a sentiment of an utterance expressed by a user during an interaction between an interactive response system and the user is provided. The methods may include a natural language processor processing the utterance to output an utterance intent. The methods may also include a signal extractor processing the utterance, the utterance intent and previous utterance data to output utterance signals. The methods may additionally include an utterance sentiment classifier using a hierarchy of rules to extract, from a database, a label, the extracting being based on the utterance signals. The methods may further include a sequential neural network classifier using a trained algorithm to process the label and a sequence of historical labels to output a sentiment score.Type: GrantFiled: December 1, 2021Date of Patent: March 5, 2024Assignee: Bank of America CorporationInventors: Ramakrishna R. Yannam, Isaac Persing, Emad Noorizadeh, Sushil Golani, Hari Gopalkrishnan, Dana Patrice Morrow Branch
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Patent number: 11917092Abstract: A voice-based peer-to-peer communication system may be used to detect voice commands from users to provide a wireless communication voice connection that allows the users to directly communicate with each other. The system may include a first computing device of a first user communicatively coupled to a second computing device of a second user over the wireless connection. The system may process the detected voice command having a phrase, contact name, and voice message. The phrase may include a wake, answer, or stop phrase. The contact name may be utilized to determine whether that contact name matches an entry within a predetermined contact list of the first user, where the matched contact name may be associated with the second user. Finally, the system may generate audio data based on the processed voice command that is then transmitted to the second computing device of the second user over the wireless connection.Type: GrantFiled: June 3, 2021Date of Patent: February 27, 2024Assignee: SYNTIANTInventor: Jeremiah H. Holleman, III
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Patent number: 11914925Abstract: A computer-implemented input-method editor process includes receiving a request from a user for an application-independent input method editor having written and spoken input capabilities, identifying that the user is about to provide spoken input to the application-independent input method editor, and receiving a spoken input from the user. The spoken input corresponds to input to an application and is converted to text that represents the spoken input. The text is provided as input to the application.Type: GrantFiled: July 13, 2022Date of Patent: February 27, 2024Assignee: Google LLCInventors: Brandon M. Ballinger, Johan Schalkwyk, Michael H. Cohen, William J. Byrne, Gudmundur Hafsteinsson, Michael J. Lebeau
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Patent number: 11907657Abstract: Systems and methods dynamically extracting n-grams for automated vocabulary updates. Text is received. An n-gram extracted from the text is matched to a canonical n-gram from a vocabulary to identify a tag for the text. An n-gram weight is computed for the n-gram extracted from the text. The n-gram weight may be computed by adjusting a term frequency of the n-gram. A relevancy score is computed for the tag using the n-gram weight and using an n-gram frequency of the canonical n-gram. The relevancy score is computed by dividing the n-gram weight by a value proportional to the n-gram frequency of the canonical n-gram. The relevancy score of the n-gram is presented.Type: GrantFiled: June 30, 2023Date of Patent: February 20, 2024Assignee: Intuit Inc.Inventors: Byungkyu Kang, Shivakumara Narayanaswamy, Andrew Mattarella-Micke
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Patent number: 11902042Abstract: A method includes receiving, from an entity, a request to organize a survey on a topic, based on the request, organizing a survey of a plurality of people, recording a video of the survey, obtaining a transcription of the video and linking the transcription of the video in time to the video to yield a processed video. The method can further include presenting, on a user interface to the entity based on the processed video, the video and the transcription of the video, wherein each word in the transcription of the video is selectable by the entity, receiving a selection of text by the entity from the transcription of the video and, based on the selection of the text, presenting a portion of the video at a time that is associated with when a participant in the video spoke the text. The user can also select a “clip to next speaker” option to generate a clip.Type: GrantFiled: February 28, 2022Date of Patent: February 13, 2024Assignee: Mercury Analytics, LLCInventors: Scott James Brickner, Matthew Thomas Williams, Peter Calvin Viss, Elizabeth Michael Karen, James Lord Ardery
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Patent number: 11875820Abstract: This disclosure describes, in part, context-driven device arbitration techniques to select a speech interface device from multiple speech interface devices to provide a response to a command included in a speech utterance of a user. In some examples, the context-driven arbitration techniques may include executing multiple pipeline instances to analyze audio signals and device metadata received from each of the multiple speech interface devices which detected the speech utterance. A remote speech processing service may execute the multiple pipeline instances and analyze the audio signals and/or metadata, at various stages of the pipeline instances, to determine which speech interface device is to respond to the speech utterance.Type: GrantFiled: September 24, 2021Date of Patent: January 16, 2024Assignee: Amazon Technologies, Inc.Inventors: Tony Roy Hardie, Brian Alexander Oliver, Vikram Kumar Gundeti
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Patent number: 11867539Abstract: An acoustic system and method is disclosed for providing spatial and temporal classification of a range of different types of sound producing targets in a geographical area. The system includes an optical signal transmitter arrangement for repeatedly transmitting, at multiple instants, interrogating optical signals into each of one or more optical fibres distributed across the geographical area and forming at least part of an installed fibre-optic communications network. An optical signal detector arrangement receives, during an observation period following each of the multiple instants, returning optical signals scattered in a distributed manner over distance along the one or more of optical fibres.Type: GrantFiled: January 10, 2023Date of Patent: January 9, 2024Assignee: Fiber Sense LimitedInventor: Mark A. Englund
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Patent number: 11869508Abstract: Computer-implemented method and system for receiving and processing one or more moment-associating elements. For example, the computer-implemented method includes receiving the one or more moment-associating elements, transforming the one or more moment-associating elements into one or more pieces of moment-associating information, and transmitting at least one piece of the one or more pieces of moment-associating information.Type: GrantFiled: April 28, 2021Date of Patent: January 9, 2024Assignee: Otter.ai, Inc.Inventors: Yun Fu, Simon Lau, Kaisuke Nakajima, Julius Cheng, Sam Song Liang, James Mason Altreuter, Kean Kheong Chin, Zhenhao Ge, Hitesh Anand Gupta, Xiaoke Huang, James Francis McAteer, Brian Francis Williams, Tao Xing
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Patent number: 11869488Abstract: In cases in which a confidence score of an inferred intent label is a predetermined threshold or less, an intent inference section searches for whether or not wording pertaining to a location, such as “on the door”, is present in a question. In cases in which a word relating to a location is present, the intent inference section consults individual function identification data associated with OM item codes in order to find intent labels including individual functions relevant to the location (such as “door”). In cases in which an intent label including an individual function relevant to the “door” is found, an OMA interaction control section consults QA data to find and acquire associated response information based on the found intent label and the OM item code, and notifies a HMI interaction control section of such response information.Type: GrantFiled: November 30, 2020Date of Patent: January 9, 2024Assignee: TOYOTA JIDOSHA KABUSHIKI KAISHAInventors: Chikage Kubo, Keiko Nakano, Eiichi Maeda, Hiroyuki Nishizawa
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Patent number: 11861531Abstract: Methods, systems, and media for providing direct and hybrid data acquisition approaches are provided.Type: GrantFiled: August 1, 2022Date of Patent: January 2, 2024Assignee: Integral Ad Science, Inc.Inventors: Joshua M. Attenberg, Foster J. Provost
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Patent number: 11862033Abstract: A medication confirmation method and apparatus. The method of an embodiment of the invention includes the steps of capturing one or more video sequences of a user administering medication via a medication administration apparatus, storing the captured one or more video sequences, and analyzing at least one of the stored video sequences to confirm that the user has properly administered the medication, and has properly positioned the medication administration apparatus.Type: GrantFiled: May 11, 2020Date of Patent: January 2, 2024Assignee: AIC Innovations Group, Inc.Inventors: Adam Hanina, Gordon Kessler, Lei Guan
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Patent number: 11854541Abstract: Devices, systems and processes for a dynamic microphone system that enhances the passenger experience in autonomous vehicles are described. One example method for enhancing a passenger experiences includes generating, using an artificial intelligence algorithm, a plurality of filters based on a plurality of stored waveforms previously recorded by each of one or more passengers and a plurality of recordings of one or more noise sources, capturing voice commands from at least one of the one or more passengers inside the autonomous vehicle, generating voice commands with reduced distortion based on processing the voice commands using the plurality of filters, and instructing, based on the voice commands with reduced distortion, the autonomous vehicle to perform one or more actions.Type: GrantFiled: December 1, 2020Date of Patent: December 26, 2023Assignee: ALPINE ELECTRONICS OF SILICON VALLEY, INC.Inventors: Thomas Yamasaki, Rocky Chau-Hsiung Lin, Koichiro Kanda
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Patent number: 11837217Abstract: A message playing method includes: receiving a first message, and asking in a voice manner, whether to play the first message; if a first voice of a user does not match a keyword of a positive reply, continuing to detect a voice of the user; if a second voice of the user detected, matches the keyword of the positive reply, playing the first message in the voice manner, and recording a quantity of times of using a text corresponding to the first voice; and when the quantity of times of using the text that corresponds to the first voice and that is recorded is greater than a first threshold, adding the text to the keyword of the positive reply.Type: GrantFiled: July 4, 2018Date of Patent: December 5, 2023Assignee: HUAWEI TECHNOLOGIES CO., LTD.Inventors: Yue Zhang, Qiang Tao
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Patent number: 11833996Abstract: A vehicle includes a rear door, at least one sensor component proximate to the rear door, an alert system, a memory in which program instructions are stored, and a processor operably connected to the alert system, the at least one sensor component, and the memory. The processor executes the program instructions to detect an object within a detection zone of the at least one sensor component relative to the rear door. The processor further activates the alert system in response to the object being within a predefined protection zone of the detection zone when the rear door is not moving.Type: GrantFiled: April 22, 2021Date of Patent: December 5, 2023Assignee: Robert Bosch GmbHInventor: Robert Kaster
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Patent number: 11828210Abstract: A vehicle system includes: at least one of: (a) a particulate matter sensor configured to measure an amount of particulate within a passenger cabin of a vehicle; and (b) a volatile organic compounds (VOC) sensor configured to measure an amount of VOCs within the passenger cabin of the vehicle; and a control module configured to, based on at least one of the amount of particulate and the amount of VOCs within the passenger cabin of the vehicle, diagnose at least one of: a characteristic of the vehicle; presence of a chemical in the passenger cabin of the vehicle; occurrence of an event within the passenger cabin of the vehicle; and a remaining life of engine oil of the vehicle.Type: GrantFiled: March 31, 2021Date of Patent: November 28, 2023Assignee: DENSO International America, Inc.Inventors: Sibu Varughese, Martín Nespolo, Thomas Krzyzak, Gareth Webb, Wilson Yim, Matthew Johnson
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Patent number: 11823671Abstract: Features are disclosed for training and using a word embedding model configured to receive textual and context data associated with an utterance of a user. A word embedding model can be trained with text data and context data to account for context associated with the text data. The word embedding model can receive an input vector including text data and one or more sets of context data associated with the text data and perform word embedding based on the input vector. In some embodiments, the input vector can include an automatic speech recognition (“ASR”) confidence score generated by an ASR model and one or more labels generated by an NLU model. In some embodiments, the input vector can include user information associated with the user.Type: GrantFiled: May 11, 2020Date of Patent: November 21, 2023Assignee: Amazon Technologies, Inc.Inventors: Prathap Ramachandra, Lan Ma, Liu Yang, Yi Qin, Kyung Jae Lee, Wenbo Yan, Charlotte Alizerine Dzialo, Darshan Ashok Fofadiya
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Patent number: 11823661Abstract: A computer-implemented technique is described herein for expediting a user's interaction with a digital assistant. In one implementation, the technique involves receiving a system prompt generated by a digital assistant in response to an input command provided by a user via an input device. The technique then generates a predicted response based on linguistic content of the system prompt, together with contextual features pertaining to a circumstance in which the system prompt was issued. The predicted response corresponds to a prediction of how the user will respond to the system prompt. The technique then selects one or more dialogue actions from a plurality of dialogue actions, based on a confidence value associated with the predicted response. The technique expedites the user's interaction with the digital assistant by reducing the number of system prompts that the user is asked to respond to.Type: GrantFiled: November 24, 2020Date of Patent: November 21, 2023Assignee: Microsoft Technology Licensing, LLCInventors: Vipul Agarwal, Rahul Kumar Jha, Soumya Batra, Karthik Tangirala, Mohammad Makarechian, Imed Zitouni
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Patent number: 11823679Abstract: Techniques related to a method and system of audio false keyphrase rejection using speaker recognition are described herein. Such techniques use speaker recognition of a computer originated voice to omit actions triggered when a keyphrase is present in captured audio and omitted when speech of the captured audio was spoken by the computer originated voice.Type: GrantFiled: July 13, 2022Date of Patent: November 21, 2023Assignee: Intel CorporationInventors: Jacek Ossowski, Tobias Bocklet, Kuba Lopatka
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Patent number: 11823867Abstract: Systems, devices, and methods are discussed relating to plasma sources using load current switch timing of zero volt switching resonant topology.Type: GrantFiled: December 21, 2021Date of Patent: November 21, 2023Assignee: Kaufman & Robinson, Inc.Inventor: Steven J. Geissler
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Patent number: 11823707Abstract: An audio spotting system configured for various operating modes including a regular mode and sensitivity mode is described. An example cascade audio spotting system may include a high-power subsystem including a high-power trigger and a transfer module. This high-power trigger includes one or more detection models used to detect whether a target sound activity is included in the one or more audio streams. The one or more detection models are associated with a first set of hyperparameters when the cascade audio spotting system is in a regular mode, and the one or more detection models are associated with a second set of hyperparameters when the cascade audio spotting system is in a sensitivity mode. The transfer module provides at least one of one or more processed audio streams for further processing in response to the high-power trigger detecting the target sound activity in the one or more audio streams.Type: GrantFiled: January 10, 2022Date of Patent: November 21, 2023Assignee: Synaptics IncorporatedInventor: Saeed Mosayyebpour Kaskari
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Patent number: 11810559Abstract: Embodiments described herein provide for a computer that detects one or more keywords of interest using acoustic features, to detect or query commonalities across multiple fraud calls. Embodiments described herein may implement unsupervised keyword spotting (UKWS) or unsupervised word discovery (UWD) in order to identify commonalities across a set of calls, where both UKWS and UWD employ Gaussian Mixture Models (GMM) and one or more dynamic time-warping algorithms. A user may indicate a training exemplar or occurrence of call-specific information, referred to herein as “a named entity,” such as a person's name, an account number, account balance, or order number. The computer may perform a redaction process that computationally nullifies the import of the named entity in the modeling processes described herein.Type: GrantFiled: June 6, 2022Date of Patent: November 7, 2023Assignee: PINDROP SECURITY, INC.Inventor: Hrishikesh Rao
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Patent number: 11810555Abstract: Described are techniques for linking generating a skill-stored user profile, and linking same with a natural language processing (NLP) system-stored user profile. In at least some examples, a user may provide a natural language input to a NLP system. The NLP system may determine a skill is to process to perform an action responsive to the natural language input. To perform the action, the skill may require the user have a user profile stored by the skill, but the user may not have such a user profile. However, the NLP system may store a user profile for the user. The NLP system may determine the user profile stored thereby and may send, with user permission, information in the user profile to the skill. The skill may use the received information to generate and store a user profile for the user. Thereafter, the skill may provide the NLP system with a user profile identifier that the skill may use to identify the user's profile stored thereby.Type: GrantFiled: August 18, 2021Date of Patent: November 7, 2023Assignee: Amazon Technologies, Inc.Inventors: Fabien Hertschuh, Mohit Mittal, John Montague Howard, Akshit Proothi, Rahul Manne
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Patent number: 11810566Abstract: Systems and methods are described for handling interruptions during a digital assistant session between a user and a digital assistant by detecting if an interruption event is to occur during the digital assistant session. In response to detecting that the interruption event is to occur, options to address the interruption are provided.Type: GrantFiled: February 18, 2022Date of Patent: November 7, 2023Assignee: Rovi Guides, Inc.Inventors: Vikram Makam Gupta, Vishwas Sharadanagar Panchaksharaiah
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Patent number: 11810569Abstract: Methods, devices, and systems for processing audio information are disclosed. An exemplary method includes receiving an audio stream. The audio stream may be monitored by a low power integrated circuit. The audio stream may be digitized by the low power integrated circuit. The digitized audio stream may be stored in a memory, wherein storing the digitized audio stream comprises replacing a prior digitized audio stream stored in the memory with the digitized audio stream. The low power integrated circuit may analyze the stored digitized audio stream for recognition of a keyword. The low power integrated circuit may induce a processor to enter an increased power usage state upon recognition of the keyword within the stored digitized audio stream. The stored digitized audio stream may be transmitted to a server for processing. A response received from the server based on the processed audio stream may be rendered.Type: GrantFiled: June 14, 2021Date of Patent: November 7, 2023Assignee: QUALCOMM IncorporatedInventors: Eric Liu, Stefan Johannes Walter Marti, Seung Wook Kim
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Patent number: 11798535Abstract: Generally discussed herein are devices, systems, and methods for on-device detection of a wake word. A device can include a memory including model parameters that define a custom wake word detection model, the wake word detection model including a recurrent neural network transducer (RNNT) and a lookup table (LUT), the LUT indicating a hidden vector to be provided in response to a phoneme of a user-specified wake word, a microphone to capture audio, and processing circuitry to receive the audio from the microphone, determine, using the wake word detection model, whether the audio includes an utterance of the user-specified wake word, and wake up a personal assistant after determining the audio includes the utterance of the user-specified wake word.Type: GrantFiled: September 14, 2021Date of Patent: October 24, 2023Assignee: Microsoft Technology Licensing, LLCInventors: Emilian Stoimenov, Rui Zhao, Kaustubh Prakash Kalgaonkar, Ivaylo Andreanov Enchev, Khuram Shahid, Anthony Phillip Stark, Guoli Ye, Mahadevan Srinivasan, Yifan Gong, Hosam Adel Khalil
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Patent number: 11790004Abstract: Methods, apparatus, systems, and computer-readable media are provided for transferring dialog sessions between devices using deep links. The dialog sessions can correspond to interactions, mediated by an automated assistant, between a user and a third party application. During the dialog session, a user can request that the dialog session be transferred to a different device, for example, to interact with the third party application through a different modality. In response, the automated assistant and/or the third party application can generate a link that can be transferred to the transferee device to allow the transferee device to seamlessly take over the dialog session. In this way, computational resources and electrical power can be preserved by not requiring a recipient device to re-process natural language inputs previously provided during the dialog session.Type: GrantFiled: January 9, 2023Date of Patent: October 17, 2023Assignee: GOOGLE LLCInventors: Justin Lewis, Scott Davies
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Patent number: 11790886Abstract: A system for synthesizing real IVR scenarios, automatically reproducing test scenarios, and providing accurate reports on those scenarios. An IVR tester uses a telephony device (website, mobile app, VOIP, etc.) and an automated IVR test case generator to place test calls to an IVR system. The automated IVR test case generator intercepts and collects the phone call's audio stream, dual-tone multi-frequency signals, and available metadata (e.g., response times, post-speech silence timeout, etc.). Once the call is complete, the automated IVR test case generator pre-populates a webpage or other user-interface technology and a database with the audio stream, dual-tone multi-frequency signals, and available metadata from the test scenario phone call. The IVR tester may then save that test scenario and continue to the next scenario. The saved scenario may now be used automatically by the IVR test case generator for regression testing or duplicated and edited for use in other systems.Type: GrantFiled: November 6, 2020Date of Patent: October 17, 2023Assignee: CYARA SOLUTIONS PTY LTDInventors: Alok Kulkarni, Geoff Willshire, Thomas Fejes
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Patent number: 11790890Abstract: Methods, systems, apparatus, including computer programs encoded on a computer storage medium, for a user device to learn offline voice actions. In one aspect, the method includes actions of detecting, by the user device, an utterance at a first time when the user device is connected to a server by a network, providing, by the user device, the utterance to the server using the network, receiving, by the user device and from the server, an update to the grammar of the user device, detecting, by the user device, a subsequent utterance of the utterance at a second time when the user device is not connected to the server by a network, and in response to detecting, by the user device, the subsequent utterance of the utterance at the second time, identifying, by the user device, an operation to perform based on (i) the subsequent utterance, and (ii) the updated grammar.Type: GrantFiled: November 8, 2021Date of Patent: October 17, 2023Assignee: GOOGLE LLCInventors: Vikram Aggarwal, Moises Morgenstern Gali
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Patent number: 11769503Abstract: According to an embodiment, an electronic device comprises: a communication module comprising communication circuitry, a memory, and at least one processor.Type: GrantFiled: June 8, 2021Date of Patent: September 26, 2023Assignee: SAMSUNG ELECTRONICS CO., LTD.Inventors: Hyunjin Kim, Hyunduk Cho, Heeyoung Choo, Jaeyoung Lee, Jungkun Lee
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Patent number: 11769494Abstract: An information processing apparatus is connected to a voice processing server that analyzes text data transmitted from a voice input/output apparatus that converts an instruction by an utterance of a user to the text data and outputs the text data, and outputs an instruction obtained by analysis and utterance language information indicating a language of the utterance, and the information processing apparatus includes: a communicator that communicates with the voice processing server; a destination searcher that determines on the basis of the utterance language information whether to include a space character in a target of the search, and searches for a name indicated in a search character string from a destination list on the basis of a result of the determination; and a hardware processor that performs control to transmit a search result of a destination by the destination searcher to the voice processing server via the communicator.Type: GrantFiled: April 15, 2021Date of Patent: September 26, 2023Assignee: KONICA MINOLTA, INC.Inventor: Yusuke Mikoshiba
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Patent number: 11769138Abstract: A donation processing system receives a text message from a donor indicating that they would like to make a donation to a non-profit organization. In response to the text message, a response message indicating the particulars of the donation including the donation amount and the non-profit organization is sent to the user. The donor reviews the information and, if the information is correct, a confirmation message is sent from the donor in response to the response message. The confirmation message confirms the donation. The donation is then made to the non-profit organization in response to the confirmation message.Type: GrantFiled: February 22, 2017Date of Patent: September 26, 2023Assignee: SWOOP IP HOLDINGS LLCInventor: Gabriel L. Sierra
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Patent number: 11769013Abstract: A multi-tenant system performs custom configuration of a tenant-specific chatbot to process and act upon natural language requests. The multi-tenant system configures the tenant-specific chatbots without requiring tenant-specific training. The multi-tenant system providing a user interface for configuring a tenant-specific set of permitted actions. The multi-tenant system determines a set of example phrases for each of the selected permitted actions. The multi-tenant system receives a natural language request from a user and identifies the action that the user wants to perform. The multi-tenant system uses a neural network to compare the natural language request with example phrases to identify an example phrase that matches the natural language request. The multi-tenant system performs the action corresponding to the matching example phrase.Type: GrantFiled: November 11, 2019Date of Patent: September 26, 2023Assignee: Salesforce, Inc.Inventors: Michael Machado, James Douglas Harrison, Caiming Xiong, Xinyi Yang, Thomas Archie Cook, Roojuta Lalani, Jean-Marc Soumet, Karl Ryszard Skucha, Juan Rodriguez, Manju Vijayakumar, Vishal Motwani, Tian Xie, Bryan McCann, Nitish Shirish Keskar, Zhihao Zou, Chitra Gulabrani, Minal Khodani, Adarsha Badarinath, Rohiniben Thakar, Srikanth Kollu, Kevin Schoen, Qiong Liu, Amit Hetawal, Kevin Zhang, Kevin Zhang, Johnson Liu, Rafael Amsili
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Patent number: 11763097Abstract: Methods and apparatuses are described for intelligent dialogue recovery in virtual assistant communication sessions. A chat session is established between a virtual assistant (VA) and a remote device. A primary dialogue is created between the VA and the remote device, including (i) requesting from a first natural language processing (NLP) service an intent associated with user messages and (ii) waiting for a corresponding response. A secondary dialogue is created between the VA and the remote device that is synchronized to a state of the primary dialogue. When the response from the first NLP service succeeds, primary messages are generated and transmitted to the remote device in the primary dialogue. When the response from the first NLP service fails, an intent is requested from the second NLP service, and secondary messages are generated and transmitted to the remote device in the secondary dialogue.Type: GrantFiled: August 2, 2022Date of Patent: September 19, 2023Assignee: FMR LLCInventors: Tito Thomas, Allen Detmer
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Patent number: 11763811Abstract: Typical graphical user interfaces and predefined data fields limit the interaction between a person and a computing system. An oral communication device and a data enablement platform are provided for ingesting oral conversational data from people, and using machine learning to provide intelligence. At the front end, an oral conversational bot, or chatbot, interacts with a user. On the backend, the data enablement platform has a computing architecture that ingests data from various external data sources as well as data from internal applications and databases. These data and algorithms are applied to surface new data, identify trends, provide recommendations, infer new understanding, predict actions and events, and automatically act on this computed information. The chatbot then provides audio data that reflects the information computed by the data enablement platform. The system and the devices, for example, are adaptable to various industries.Type: GrantFiled: January 15, 2021Date of Patent: September 19, 2023Assignee: FACET LABS, LLCInventors: Stuart Ogawa, Lindsay Alexander Sparks, Koichi Nishimura, Wilfred P. So
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Patent number: 11756539Abstract: A system, apparatus, and method for processing a natural language, and a computer readable recording medium are provided. The system includes a user device configured to receive a compound or complex sentence and a natural language processing apparatus configured to generate a plurality of control commands for the user device based on whether operations intended by a user are sequentially performable in the compound or complex sentence received from the user device.Type: GrantFiled: January 7, 2020Date of Patent: September 12, 2023Assignee: SAMSUNG ELECTRONIC CO., LTD.Inventors: Ji-hye Chung, Kyung-duk Kim
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Patent number: 11756549Abstract: Systems and methods are disclosed for enabling verbal interaction with an NLUI application without relying on express wake terms. The NLUI application receives an audio input comprising a plurality of terms. In response to determining that none of the terms is an express wake term pre-programmed into the NLUI application, the NLUI application determines a topic for the plurality of terms. The NLUI application then determines whether the topic is within a plurality of topics for which a response should be generated. If the determined topic of the audio input is within the plurality of topics, the NLUI application generates a response to the audio input.Type: GrantFiled: October 27, 2022Date of Patent: September 12, 2023Assignee: Rovi Guides, Inc.Inventors: Vikram Makam Gupta, Sukanya Agarwal, Gyanveer Singh
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Patent number: 11749258Abstract: A display device for displaying an utterance and information extracted from the utterance, includes an input/output interface configured to display display blocks for a series of dialogue scenes in chronological order of acquisition of utterances, each of the series of dialogue scenes being indicated by dialogue scene data stored in correspondence with utterance data indicating a corresponding one of the utterances, display dialogue scene information within each of the display blocks for the series of dialogue scenes, the dialogue scene information including the corresponding one of the utterances, an utterance type indicating a type of the corresponding one of the utterances, or utterance focus point information of the corresponding one of the utterances, and switch, based on an operation input, between displaying the dialogue scene information and not displaying the dialogue scene information within each of the display blocks for the series of dialogue scenes.Type: GrantFiled: September 21, 2022Date of Patent: September 5, 2023Assignee: NIPPON TELEGRAPH AND TELEPHONE CORPORATIONInventors: Yoshiaki Noda, Setsuo Yamada, Takaaki Hasegawa
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Patent number: 11743379Abstract: A gateway device includes a call handling equipment (CHE) listener interface, an Internet Protocol (IP) interface, a provisioning engine, and a message parsing engine. The CPE listener interface forms a communication channel with a CHE and receives call event data from the CHE. The IP interface communicates with a cloud-based processing system. The provisioning engine receives, from the cloud-based processing system via the IP interface, instructions for parsing data from a data output format of the CHE into a consistent data format of the cloud-based processing system. The message parsing engine parses the call event data received from the CHE via the CHE listener interface, and formats the call event data according to the consistent data format. The gateway device transmits the formatted call event data to the cloud-based processing system via the IP interface.Type: GrantFiled: November 30, 2022Date of Patent: August 29, 2023Assignee: RapidDeploy, Inc.Inventor: Justin Jensen
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Patent number: 11741310Abstract: An IVR and chatbot, or other system, employing a language model, the language model resulting from a method and computer product encoding the method is available for preparing a domain or subdomain specific glossary. The method included using probabilities, word context, common terminology and different terminology to identify domain and subdomain specific language and a related glossary updated according to the method.Type: GrantFiled: February 21, 2022Date of Patent: August 29, 2023Assignee: Verint Americas Inc.Inventors: Christopher J. Jeffs, Ian Beaver
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Patent number: 11727044Abstract: Example methods, apparatus, systems and articles of manufacture are disclosed to determine tags for unknown media using multiple media features. Disclosed examples extract features from portions of the unknown media. Disclosed examples weight the features based at least partially on respective recognition technologies used to extract the features to determine corresponding weighted features. Disclosed examples search a database of pre-tagged media with a combination of the weighted features to generate a list of suggested tags for the unknown media, the list of suggested tags including relevancy scores for respective ones of the tags in the list. Disclosed examples assign a tag from the list of suggested tags to the unknown media based on a comparison of the relevancy score for the tag to a threshold.Type: GrantFiled: October 4, 2021Date of Patent: August 15, 2023Assignee: The Nielsen Company (US), LLCInventor: Morris Lee
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Patent number: 11720781Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, for interleaving matrix operations of a gated activation unit. One of the methods includes receiving a plurality of weight matrices of a gated activation unit of the neural network, the gated activation unit having two or more layers, each layer defining operations comprising: (i) a matrix operation between a weight matrix for the layer and concatenated input vectors and (ii) a nonlinear activation operation using a result of the matrix operation. Rows of the plurality of weight matrices are interleaved by assigning groups of corresponding rows to respective thread blocks, each thread block being a computation unit for execution by an independent processing unit of a plurality of independent processing units of a parallel processing device.Type: GrantFiled: October 20, 2017Date of Patent: August 8, 2023Assignee: DeepMind Technologies LimitedInventor: Erich Konrad Elsen
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Patent number: 11721322Abstract: Systems and methods for correcting recognition errors in speech recognition systems are disclosed herein. Natural conversational variations are identified to determine whether a query intends to correct a speech recognition error or whether the query is a new command. When the query intends to correct a speech recognition error, the system identifies a location of the error and performs the correction. The corrected query can be presented to the user or be acted upon as a command for the system.Type: GrantFiled: February 28, 2020Date of Patent: August 8, 2023Assignee: Rovi Guides, Inc.Inventors: Ankur Anil Aher, Jeffry Copps Robert Jose
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Patent number: 11721338Abstract: A method, computer system, and a computer program product for context-based wake word threshold modification is provided. The present invention may include receiving an audio data generated by a computing device operating in a sleep mode. The present invention may include processing the received audio data to determine a context associated with a user of the computing device. The present invention may include in response to detecting a potential wake word in the received audio data, calculating a wake word confidence score associated with an accuracy of the detected potential wake word. The present invention may include retrieving a wake word threshold, wherein the wake word threshold is determined based on the context associated with the user of the computing device. The present invention may include, in response to the calculated wake word confidence score exceeding the retrieved wake word threshold, activating a wake mode of the computing device.Type: GrantFiled: August 26, 2020Date of Patent: August 8, 2023Assignee: International Business Machines CorporationInventors: Shikhar Kwatra, Zachary A. Silverstein, Robert Huntington Grant, Ashraf Mahmoud Mohamed Ahmed Awwad
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Patent number: 11702033Abstract: A vehicle operation detection device includes sensors laid out in a vehicle along an axis in an opening-closing direction of a door of the vehicle. When the user moves a part of a body toward the sensors and a motion of moving the part of the body along the axis is detected, the sensors detect an opening-closing operation for the door. The vehicle operation detection device further includes light-emitting members laid out in the vehicle along the axis in the opening-closing direction and an operation direction indicator configured to drive the light-emitting members in sequence in a first direction in a fully-closed state of the door and drives the light-emitting members in sequence in a second direction in a fully-open state of the door.Type: GrantFiled: March 3, 2020Date of Patent: July 18, 2023Assignees: AISIN CORPORATION, HONDA MOTOR CO., LTD.Inventors: Ayaka Shimizu, Takaya Aiyama, Koichi Hirota, Hiroshi Shingu, Kenichiro Kagawa, Toshihiro Kaneda, Makoto Ono, Satoshi Katayama
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Patent number: 11694675Abstract: Provided is an apparatus that includes a voice recognition section that executes a voice recognition process on a user speech and a learning processing section that executes a process of updating a degree of confidence on the basis of an interaction made between a user and the information processing apparatus after the user speech. The degree of confidence is an evaluation value indicating the reliability of a voice recognition result of the user speech. The voice recognition section generates data on degrees of confidence in recognition of the user speech in which data plural user speech candidates based on the voice recognition result of the user speech are associated with the degrees of confidence which are evaluation values each indicating reliability of the corresponding user speech candidate.Type: GrantFiled: November 29, 2018Date of Patent: July 4, 2023Assignee: SONY CORPORATIONInventors: Hidenori Aoki, Fujio Arai, Yusuke Kudo, Gen Hamada, Naoyuki Sato
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Patent number: 11694679Abstract: Techniques for processing incoming audio using multiple wakeword detectors are described. Audio data representing an utterance may be processed by different wakeword detectors that can detect different wakewords and are associated with different speech processing components. When a wakeword is detected by one of the wakeword detectors, it may be processed by the corresponding speech processing component.Type: GrantFiled: October 4, 2021Date of Patent: July 4, 2023Assignee: Amazon Technologies, Inc.Inventors: Deepak Yavagal, Ajith Prabhakara, John Gray