Product Or Service Warranty Patents (Class 705/302)
  • Patent number: 10976173
    Abstract: Aspects of the disclosure relate to processing remotely captured sensor data. A computing platform having at least one processor, a communication interface, and memory may receive, via the communication interface, from a user computing device, sensor data captured by the user computing device using one or more sensors built into the user computing device. Subsequently, the computing platform may analyze the sensor data received from the user computing device by executing one or more data processing modules. Then, the computing platform may generate trip record data based on analyzing the sensor data received from the user computing device and may store the trip record data in a trip record database. In addition, the computing platform may generate user record data based on analyzing the sensor data received from the user computing device and may store the user record data in a user record database.
    Type: Grant
    Filed: July 6, 2018
    Date of Patent: April 13, 2021
    Assignee: Allstate Insurance Company
    Inventors: Pratheek M. Harish, Benjamin Robertson Yeomans, Alexander Herrmann, Kyle Patrick Schmitt, Dipti Karmarkar, Jeremy David Ber, Samantha Mait
  • Patent number: 10956912
    Abstract: Methods and systems for generating consumer payment credentials using an Internet-connected appliance. In an embodiment, a primary Internet-connected appliance receives purchase transaction information from a secondary appliance. The process also includes generating a purchase transaction authorization request based on purchase transaction information and on payment account credential data that is stored locally in a dedicated storage element, transmitting the purchase transaction authorization request via the Internet to a gateway server computer, receiving a purchase transaction authorization response, and transmitting the purchase transaction authorization response via a domestic network to the secondary appliance for display to a consumer.
    Type: Grant
    Filed: April 5, 2016
    Date of Patent: March 23, 2021
    Assignee: Mastercard International Incorporated
    Inventors: Cristian Radu, Fikret Ates, Sebastien Pochic, Lukas Ekselius
  • Patent number: 9848276
    Abstract: Methods and systems are provided for auto-configuring a newly purchased user equipment (UE) device with content consumption material that is associated with a user. These methods and systems are provided by way of receiving, in response to the user having purchased the UE device, purchase information (e.g., a credit card number) and a UE device identifier (e.g., a serial number of a purchased UE device). After receipt of this information, a database is searched to identify a user account that is associated with the purchase information. The user account identifies content consumption material that has been processed by other UE devices to enable the user to consume content. A communication is then transmitted to the UE device that causes the UE device to be configured with the identified content consumption material.
    Type: Grant
    Filed: March 11, 2013
    Date of Patent: December 19, 2017
    Assignee: Rovi Guides, Inc.
    Inventor: Gregory James Lundell
  • Publication number: 20150134544
    Abstract: The present invention relates to equipment for fire fighting and fire prevention. The invented fire equipment comprises a fire blanket, a fire extinguisher and a housing assembly for housing the fire blanket and the fire extinguisher. The housing assembly enables the fire blanket and the fire extinguisher to be easily and quickly accessible and removable.
    Type: Application
    Filed: June 13, 2013
    Publication date: May 14, 2015
    Applicant: EcoPeople B.V.
    Inventors: Abraham Harder, Flip Ziedses Des Plantes
  • Publication number: 20150127556
    Abstract: One aspect of the present disclosure provides an information presentation method for presenting a recommended guarantee content of a first device included in a plurality of devices. The information presentation method includes acquiring use history information including data indicating use of the first device (S3210), generating information indicating a use situation of the first device based on the use history information and processing defined in each type of the device (S3220), deciding the recommended guarantee content of the first device based on the information indicating the use situation of the first device (S3230), and presenting the recommended guarantee content to a user of the first device (S3240).
    Type: Application
    Filed: April 8, 2014
    Publication date: May 7, 2015
    Applicant: Panasonic Intellectual Property Corporation of Ame
    Inventors: Shunji Harada, Kouji Miura, Eiichi Naito, Tomohiko Kitamura, Aki Yoneda, Kozo Nishimura
  • Patent number: 8996424
    Abstract: A digital system or device includes a battery pack as an exemplary functional subunit. In a warranty case determined by an electrical load test for determining its actual charge capacity, a battery check program initializes, via the operating system and an underlying printer, a printout of a warranty certificate. This certificate form, in particular, contains a UID of the underlying battery pack gathered from a ROM implemented in the battery pack. Before generating the printout of the certificate, the UID gathered from the ROM is coded e.g. by the battery check program and only the coded UID is printed. The printout of the warranty certificate thereafter will be delivered to the warranty service provider by the user. After having received the delivered warranty certificate and having checked validity of the user's warranty claim by means of the coded UID the warranty service provider sends a replacement battery pack back to the user.
    Type: Grant
    Filed: November 3, 2004
    Date of Patent: March 31, 2015
    Assignees: International Business Machines Corporation, ADS-TEC GmbH
    Inventors: Erich Hindermeyer, Konrad Gierens, Thomas G. Moegerle, Thomas G. Speidel
  • Publication number: 20150088764
    Abstract: A Warranty Management System (WMS) and method are disclosed including computer software modules that when executed allow a user to enter warranty information for multiple products and services into a database for management of the warranties. The management of the warranties include a single repository for all warranty information, offer of extended warranties, access to additional information related to products and/or their warranties from manufacturers and third party service providers, reminders and alerts about status and warranty expiration dates, warranty repair providers, warranty claim management, addition and editing of warranty information, information search, warranty certificate storage, and the like.
    Type: Application
    Filed: September 26, 2013
    Publication date: March 26, 2015
    Inventor: Saeed Sassan
  • Publication number: 20150081475
    Abstract: A system for tracking an authenticated item is provided. The system includes an authentication device affixed to the item. An item registration system receives authentication device data from the authentication device and associated item data and stores the authentication device data and the associated item data. An owner registration system receives owner registration data after a buyer has acquired the item. A buyer verification system receives the authentication device data, the associated item data and the owner registration data and stores buyer verified data if the associated item data correlates to the owner registration data, such as if the external tag number or event data entered by the owner matches external tag number or event data for the item.
    Type: Application
    Filed: November 25, 2014
    Publication date: March 19, 2015
    Inventor: Tommy L. Davis, JR.
  • Publication number: 20150032638
    Abstract: Disclosed is an aggregation computing system and associated method for providing warranty, safety, and/or insurance notifications to a customer.
    Type: Application
    Filed: July 26, 2013
    Publication date: January 29, 2015
    Applicant: BANK OF AMERICA CORPORATION
    Inventors: Katherine Dintenfass, Matthew A, Calman, Laura C. Bondesen, Carrie A. Hanson, Jason P. Blackhurst
  • Publication number: 20150025945
    Abstract: This publication describes a method and a system for registering use of studded decks (6) and for collecting due toll for use of studded decks on a vehicle (19) having at least one studded deck (6). This is done when a vehicle (19) passes over a detection device (1) on a road surface (18) of a road, the detection device (1) being associated with one or more sensors (2) that is able to detect impulses created by the decks (6) on the vehicle (19) that passes over the detection device (1). The impulses are registered and compared with a pre-determined value that enables a processing device (3) to determine whether one or more of the decks (6) are provided with studs or not. The system is configured in such way that the processed signal provides basis for collecting toll or at least bringing this fact to the attention of the driver and that toll is due.
    Type: Application
    Filed: January 23, 2013
    Publication date: January 22, 2015
    Inventors: Ole Bjorn Kleven, Fredrik Nerol Kleven
  • Publication number: 20150026074
    Abstract: Consumer-centric communications-enabled portable, preferably tablet or smartphone-based, systems, methods and apparatus for product registration and warranty activation, and for product warranty management.
    Type: Application
    Filed: July 22, 2013
    Publication date: January 22, 2015
    Inventor: Roderick L. Cotten
  • Patent number: 8917408
    Abstract: A system and method are provided to implement an automated scheme by which a vendor can advantageously employ remotely-monitored information on a status of non-managed office devices, gathered as part of the vendor's customer support effort regarding the office devices that the vendor manages for a customer organization under a managed service agreement or the like, to the benefit of the customer organization and the vendor. The vendor remotely monitors a status of non-managed office devices, including a status of consumables in the non-managed devices, at a customer organization's site, and upon being made aware of a change in status on one of the non-managed devices, including pending exhaustion of one or more consumables on a non-managed device, immediately offers assistance in correcting a problem with the non-managed device to include replenishment service of the nearly-exhausted consumable in the non-managed device.
    Type: Grant
    Filed: July 24, 2012
    Date of Patent: December 23, 2014
    Assignee: Xerox Corporation
    Inventor: Lawrence J Bovenzi
  • Publication number: 20140372325
    Abstract: Regarding a product that is provided by a provider and received by a recipient, registration of the product and following-up with the recipient may be facilitated by way of web-based, symbology-driven product registration systems and methods.
    Type: Application
    Filed: September 3, 2014
    Publication date: December 18, 2014
    Inventors: Robert Erik Zambrana, Deonn Crumley Baker, James Steven Evans
  • Publication number: 20140316996
    Abstract: Certain exemplary embodiments described herein relate to the field of electronic registration (ER) of purchased products and, more particularly, to improved electronic registration techniques purchase-side and/or return-side handling of recalled items. Certain exemplary embodiments on the purchase-side may help to filter-out products that have recalled been before they are purchased. Certain exemplary embodiments on the return-side may help enable recall return overrides, thus facilitating the acceptance of recalled products even though they might not qualify under an original return/warranty policy. Advantageously, more and more recalled products may be filtered out of circulation through the use of purchase-side and/or return-side recall watch list checking techniques of certain exemplary embodiments. Such purchase-side and/or return-side recall watch list checking may be performed together with or separate from electronic registration techniques in different exemplary embodiments.
    Type: Application
    Filed: June 30, 2014
    Publication date: October 23, 2014
    Inventors: Maridee Joy MARAZ, Peter J. JUNGER
  • Publication number: 20140310186
    Abstract: Methods and systems for vehicle maintenance and warranty compliance detection and communication are disclosed. Specifically, a method to monitor the compliance of a user with vehicle maintenance and operating requirements and vehicle warranty terms is provided. In the event a user is not in compliance with a vehicle maintenance item, vehicle operation condition or warranty term, the system may take a number of actions. In one embodiment, the actions comprise notifying a maintenance provider, an insurance provider and a warranty provider. The system may also maintain a historical user compliance database to enable identification and documentation of user compliance for one or more vehicles.
    Type: Application
    Filed: April 15, 2014
    Publication date: October 16, 2014
    Applicant: Flextronics AP, LLC
    Inventor: Christopher P. Ricci
  • Patent number: 8819114
    Abstract: The present invention provides a server apparatus that can communicate with a plurality of client apparatuses via a network, including a receiving unit configured to receive device information relating to a peripheral device capable of being connected to a client apparatus along with an acquisition scheme of the device information from the client apparatus, a storing unit configured to store the device information in association with the acquisition scheme, a judging unit configured to judge whether or not the device information received by the receiving unit has already been stored in the storing unit, and a determining unit configured to determine whether or not the device information is valid based on the acquisition scheme when it is judged by the judging unit that the received device information has already been stored in the storing unit.
    Type: Grant
    Filed: May 27, 2009
    Date of Patent: August 26, 2014
    Assignee: Canon Kabushiki Kaisha
    Inventor: Atsushi Kumagai
  • Publication number: 20140229390
    Abstract: A system for providing users with wedding planning tools via a network, comprising one or more servers for executing an application that provides code to a user's client computer for display on the user's client computer of various web pages for planning an event. The web pages comprising a signup page configured to allow the user to sign up to gain access to the system, a plurality of design pages configured to allow the user to design a plurality of different items relating to the event including at least an invitation to the event, and a plurality of layout pages configured to allow the user to plan the arrangement of tables at the event and assign seating for a plurality of guests that are anticipated to attend the event.
    Type: Application
    Filed: February 12, 2014
    Publication date: August 14, 2014
    Inventors: Stephen Abraham Morris, Bei Yang
  • Publication number: 20140207690
    Abstract: A non-serialized electronic product registration (ER) system and method which enables return qualification information to be provided upon request for non-serialized products. Retailer specific return policies are enforced by providing the ER system with retailer return policies for UPCs, SKUs, model numbers and/or other non-unique product identifiers. The retailer periodically provides information to the ER system that indicates the last date on which products having a particular non-unique identifier have been sold. The ER system then determine the last date on which such products can be returned and provides non-serialized return qualification information to the retailer upon request.
    Type: Application
    Filed: March 24, 2014
    Publication date: July 24, 2014
    Applicant: NINTENDO OF AMERICA INC.
    Inventors: Brian CHENEY, Peter J. JUNGER
  • Publication number: 20140201088
    Abstract: In one embodiment, a product tracking system may store product and product related information from multiple commerce chain entities, regardless of where the product purchase occurred. The product tracking server 120 may register a product purchase by a user of a consumer product. The product tracking server 120 may maintain a purchase association between the user and the consumer product separated from a commerce chain. The product tracking server 120 may provide a peripheral product data set to a user device 110 based on the purchase association.
    Type: Application
    Filed: January 15, 2014
    Publication date: July 17, 2014
    Inventor: Indira Pothuri
  • Publication number: 20140172725
    Abstract: The invention disclosed herein provides apparatuses, systems and methods for quickly and easily registering a product, and for storing data in profiles such that advertisements and offers may be delivered in a targeted manner. It is emphasized that this abstract is provided to comply with the rules requiring an abstract that will allow a searcher or other reader to quickly ascertain the subject matter of the technical disclosure. It is submitted with the understanding that it will not be used to interpret or limit the scope or meaning of the claims. 37 CFR 1.72(b).
    Type: Application
    Filed: October 31, 2013
    Publication date: June 19, 2014
    Inventor: Chris Gilliam
  • Publication number: 20140136423
    Abstract: Disclosed embodiments generally relate to the registration of product warranties. More particularly, the disclosed embodiments relate to systems and methods for enhancing and optimizing the ability to process warranty registrations. In one aspect, the disclosed embodiments include a processor-implemented warranty management method. In one embodiment, one or more processors may receive, from a mobile device, a product purchase receipt image. The processors may use optical character recognition to extract product purchase data from the product purchase receipt image. In another aspect, the processor may identify, by parsing the product purchase data, one or more product warranty terms including a product warranty time. In yet another aspect, the processors may generate a product warranty data structure comprising the one or more product warranty terms. The processors may provide the product warranty data structure for storage in a memory device.
    Type: Application
    Filed: October 1, 2013
    Publication date: May 15, 2014
    Applicant: Capital One Financial Corporation
    Inventor: Paul Y. Moreton
  • Publication number: 20140136380
    Abstract: A cloud management method of electronic devices is disclosed herein. The method comprises collecting at least one first information from a electronic device by an information collector comprising a safe power switch; calculating a temporary safe interruption value by the information collector via analyzing a predetermined number of times of a working current or voltage of the electronic device, or calculating a safe interruption value by a local server or a first server; and writing back the temporary safe interruption value or the safe interruption value to the safe power switch. Preferably, a power supply of the electronic device is cut off by the safe power switch in response to the working current or voltage surpassing the temporary safe interruption value or the safe interruption value.
    Type: Application
    Filed: November 14, 2012
    Publication date: May 15, 2014
    Applicant: TAIWAN GOMET TECHNOLOGY CO. LTD.
    Inventors: Sheng-Hsiung Chang, Sheng-Yuan Chang
  • Patent number: 8719077
    Abstract: Technologies are described herein for cross promoting real objects in a real world and virtual objects in a virtual world. A redemption code is received from a first participant in the virtual world. A virtual object corresponding to the redemption code is provided to the first participant. A request for information regarding the real object is received from a second participant of the virtual world and via the virtual object. Upon receiving the request via the virtual object, information regarding the real object is provided to the second participant and via the virtual object.
    Type: Grant
    Filed: January 29, 2008
    Date of Patent: May 6, 2014
    Assignee: Microsoft Corporation
    Inventors: Tobin Titus, Ernie Booth, Erik Porter
  • Patent number: 8694327
    Abstract: An electronic warranty unit and method. In one embodiment the electronic warranty unit includes a programmable electronic memory unit configured for removable insertion into a device and an electronic warranty stored on the electronic memory unit. A method for electronically warranting a device includes removably attaching an electronic warranty unit, capable of storing an electronic warranty for the device, to the device or removably inserting the electronic warranty unit into the device.
    Type: Grant
    Filed: August 29, 2002
    Date of Patent: April 8, 2014
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventors: Ryan Henry Kolodziej, Frederick D. Reynolds
  • Publication number: 20140058955
    Abstract: Embodiments of the invention are directed to systems, methods and computer program products for processing readable indicia for product registration. An exemplary system is configured to: receive information associated with readable indicia associated with a purchase; and process the readable indicia to initiate registration of a product associated with the purchase. As used herein, product registration may comprise product registration and user registration.
    Type: Application
    Filed: August 27, 2012
    Publication date: February 27, 2014
    Applicant: Bank of America Corporation
    Inventor: Matthew A. Calman
  • Publication number: 20140046856
    Abstract: A method of upgrading a device account is provided, the method comprising: disposing a processor in communication with a software package, wherein said software package is capable of receiving a data file containing a current device account status indicator from a device account status data provider; referencing said data file to inform a decision regarding whether a device account owner is eligible for an account upgrade at the time a device account claim is processed; and notifying said owner whether a device protection account upgrade is available.
    Type: Application
    Filed: October 14, 2013
    Publication date: February 13, 2014
    Applicant: Asurion, LLC.
    Inventors: Jeff Kulla, Shawn Hall
  • Publication number: 20140040150
    Abstract: A log-in method for a product and an application program thereof applies to a mobile device in order to execute the application program, the application program connects with a community website and executes a check-in procedure on the community website. When the check-in procedure is being executed, the application program obtains the product information and the sales information both related to the product and automatically fills out the information in an executing page having a check-in function. Hence, a sales end server defines check-in information, including a check-in landmark, check-in contents, a check-in time, a check-in name, etc., as the log-in information of the product, so as to execute the log-in activity of the product.
    Type: Application
    Filed: August 2, 2013
    Publication date: February 6, 2014
    Inventor: Hung-Wei CHEN
  • Publication number: 20140029038
    Abstract: A system and method are provided to implement an automated scheme by which a vendor can advantageously employ remotely-monitored information on a status of non-managed office devices, gathered as part of the vendor's customer support effort regarding the office devices that the vendor manages for a customer organization under a managed service agreement or the like, to the benefit of the customer organization and the vendor. The vendor remotely monitors a status of non-managed office devices, including a status of consumables in the non-managed devices, at a customer organization's site, and upon being made aware of a change in status on one of the non-managed devices, including pending exhaustion of one or more consumables on a non-managed device, immediately offers assistance in correcting a problem with the non-managed device to include replenishment service of the nearly-exhausted consumable in the non-managed device.
    Type: Application
    Filed: July 24, 2012
    Publication date: January 30, 2014
    Applicant: XEROX CORPORATION
    Inventor: Lawrence J. BOVENZI
  • Patent number: 8635168
    Abstract: An electronic registration system facilitates authorized product returns. A retailer sales associate is prompted to enter individual product identification information such as an individual serial number. This individual product identification information is stored in a database, along with the date on which the product was sold and an appropriate UPC code, SKU number, or manufacturer code. A check digit algorithm may be used to verify the serial number prior to storage. A sales receipt may be imprinted with at least the date of the transaction and the serial number. When a product is returned, the retailer may cross-reference the serial number on the product with that on the receipt to verify the sales receipt. Otherwise, the database may be searched for sales information. A customer may also access a return authorization engine via the Internet to obtain return approval, an authorization number, return instructions, etc.
    Type: Grant
    Filed: March 13, 2012
    Date of Patent: January 21, 2014
    Assignee: Nintendo of America Inc.
    Inventors: Peter J. Junger, Cassandra B. Shoecraft, David G. Koon
  • Publication number: 20140006224
    Abstract: Systems, methods, and computer program products are provided for pre-processing a sales return. The system may initiate a sales return transaction prior to a customer being physically present at a merchant store. To this extent, the system is also capable of transmitting sales return information to a merchant such that the consumer's presence is not necessary in order to process a sales return transaction. Merchants and Consumers may use QR codes to both process payments for sales transactions and initiate sales return transactions.
    Type: Application
    Filed: June 28, 2012
    Publication date: January 2, 2014
    Applicant: BANK OF AMERICA CORPORATION
    Inventors: David M. Grigg, Susan Smith Thomas, Peter John Bertanzetti, Matthew A. Calman
  • Publication number: 20130346321
    Abstract: A commodity sales data processing apparatus includes a warranty certificate issue determination section configured to determine whether it is set that issue of the warranty certificate is executable or it is set that issue of the warranty certificate is not executable on the commodity specified by the commodity code, a first warranty certificate issue section configured to read the warranty certificate data corresponding to the commodity code to issue a warranty certificate if it is determined that it is set that issue of the warranty certificate is executable, and a second warranty certificate issue section configured to read the warranty certificate data including data for specifying the commodity based on the commodity code specified if it is determined that it is set that issue of the warranty certificate is not executable and issue of the warranty certificate is instructed.
    Type: Application
    Filed: June 20, 2013
    Publication date: December 26, 2013
    Inventor: Yoshihiro Karita
  • Publication number: 20130304598
    Abstract: An electronic product registration (ER) system which enables a retailer, preferable in cooperation with its vendors, to provide a customized return/warranty program for customers on a product-by product basis. The original policy(ies) in the ER system can be modified for a particular product and the modified policy is stored in the ER system so that the modified policy can be accessed if the product is again presented for a return/warranty transaction.
    Type: Application
    Filed: July 12, 2013
    Publication date: November 14, 2013
    Inventors: Jon PEDERSON, Peter J. JUNGER
  • Publication number: 20130282509
    Abstract: A sales lead generation system for a company in a service industry is disclosed. The sales lead generation system may comprise a master database for storing information for customers of the company, and a mobile device for communicating sales lead information for service work to the master database. The sales lead information may include identifying information for the customers and at least one media file indicating an anomaly condition at a location of the customer. A related method and computer-readable medium are also disclosed.
    Type: Application
    Filed: April 24, 2012
    Publication date: October 24, 2013
    Applicant: YOUNG ELECTRIC SIGN COMPANY
    Inventors: Warren G. Strong, Cody T. Ahlquist, Shawn A. Hall
  • Publication number: 20130282592
    Abstract: Regarding a product that is provided by a provider and received by a recipient, registration of the product and following-up with the recipient may be facilitated by way of web-based, symbology-driven product registration systems and methods.
    Type: Application
    Filed: April 24, 2013
    Publication date: October 24, 2013
    Applicant: Electrolux Home Products, Inc.
    Inventors: Robert Erik Zambrana, Deonn Crumley Baker, James Steven Evans
  • Patent number: 8560462
    Abstract: A method for managing a usage cost of an asset. A user component of a business entity may access the asset after the asset has been developed by a development component of the business entity, wherein the user component receives compensation from a compensator in response to the user component having incurred a usage burden from using the asset, and wherein the compensator may have contributed to the usage burden. Alternatively, a user component of a second business entity may access an asset after the asset is developed by a development component of a first business entity, wherein second business entity receives compensation from the first business entity in response to the user component having incurred a usage burden from using the asset. The compensation has a magnitude that is a function of the usage burden. The asset may be a software application.
    Type: Grant
    Filed: July 20, 2005
    Date of Patent: October 15, 2013
    Assignee: International Business Machines Corporation
    Inventors: Arnon Amir, Myron Dale Flickner, Douglas Warren McDavid, James Clinton Spohrer
  • Patent number: 8554691
    Abstract: A user enters into a subscription to receive footwear having one or more specified performance characteristics. As the user finishes wearing one set of footwear, the user can obtain a replacement set of footwear that also will have one or more specified performance characteristics. The performance characteristics may be consistent for each set of footwear provided according to the subscription. Alternately, the footwear performance characteristics may vary over the life of the subscription. Thus, the footwear provider may periodically obtain biometric information describing the user's athletic activities or performance. The footwear provider then can tailor the performance characteristics of footwear provided under the subscription to match the user's athletic activities or performance.
    Type: Grant
    Filed: December 13, 2004
    Date of Patent: October 8, 2013
    Assignee: Nike, Inc.
    Inventor: Albert Shum
  • Patent number: 8540154
    Abstract: A method for registering an electronic device includes receiving a transaction code and purchaser information associated with a purchase of an electronic device. While the transaction code is associated with the purchase of the electronic device, it does not uniquely identify the electronic device purchased. The method also includes receiving from the electronic device the transaction code and a device identifier that uniquely identifies the electronic device. The device is registered by associating the purchaser information and the device identifier via the transaction code.
    Type: Grant
    Filed: August 24, 2012
    Date of Patent: September 24, 2013
    Assignee: Scenera Technologies, LLC
    Inventor: Theodosios Thomas
  • Publication number: 20130218781
    Abstract: An alternator and starter tester system capable of generating a warranty claim code. The warranty claim code can contain information regarding a diagnostic test and the tested components. The alternator and starter tester system can also encode and transmit the warranty claim code to a supplier or a manufacturer to verify warranty credit.
    Type: Application
    Filed: February 22, 2012
    Publication date: August 22, 2013
    Applicant: Service Solutions U.S. LLC
    Inventors: Michael Simon, Garret Miller
  • Patent number: 8478696
    Abstract: A service plan product providing a tangible representation of a service plan includes a support backer and a tag removably coupled with the backer. The tag includes service plan account identification means corresponding to a service plan account stored in a database and plan administrator contact indicia. The tag is configured to be removed from the backer and applied to a primary product for which the service plan is provided, and wherein only the service plan account identification means is required for the service plan administrator to access the database to identify details regarding the service plan account. Related systems and methods are also disclosed and provide additional advantages.
    Type: Grant
    Filed: July 23, 2010
    Date of Patent: July 2, 2013
    Assignee: Target Brands, Inc.
    Inventors: Daniel Rosskamm, Joseph Brenny, Steven Orzel, Stephen L. Eastman
  • Patent number: 8478620
    Abstract: Systems, methods, and machine-readable and executable instructions are provided for profit comparison. Profit comparison can include determining a first profitability function of a flexible duration extended warranty offering with respect to a first plurality of warranty parameters and determining a second profitability function of a fixed duration extended warranty offering with respect to a second plurality of warranty parameters. Profit comparison can also include comparing the first function and the second function for at least one level of at least one of profit lift and flexible duration warranty offering coverage duration. Presenting results of the comparison for a range of values of the first and second plurality of warranty parameters can also be included in profit comparison.
    Type: Grant
    Filed: February 15, 2011
    Date of Patent: July 2, 2013
    Assignee: Hewlett-Packard Development Company, L.P.
    Inventors: Julie Ward Drew, Filippo Balestrieri, Ruxian Wang
  • Patent number: 8438117
    Abstract: A method and system for managing a service level of a service provided by a service provider to a customer under a service level agreement. The actual measurement data is adjudicated to correct the measurement data in accordance with at least one adjudication element that provides information relating to how to correct the measurement data. The adjudicated measurement data is transformed into operational data by being reorganized into one or more groups of data. The operational data is evaluated by applying a formula to the operational data, resulting in the operational data being configured for being subsequently qualified. The operational data is qualified by comparing the evaluated operational data with specified service level targets for at least one service level period and identifying operational data points meeting and/or not meeting the specified service level targets.
    Type: Grant
    Filed: December 20, 2005
    Date of Patent: May 7, 2013
    Assignee: International Business Machines Corporation
    Inventors: Jean-Marc Berthaud, Melissa Buco, Rong N. Chang, Joel D. Dalsky, Shih-Chung Fang, Laura Zaihua Luan, Lee Tsiao, Christopher Ward
  • Publication number: 20130103593
    Abstract: Systems, computer readable medium having computer program, and related computer implemented methods are provided to aggregate a plurality of customized livestock warranty products so that each of the plurality of customized livestock warranty products is provided to different owners of different herds of a plurality of herds and so that a collective livestock risk product is produced for collective risk management. Embodiments of the present invention advantageously incentivize disease event disclosure by facilitating the purchase of individual warranty products by livestock producers that cover the full value of the producers' losses, yet also incentivize producers to enforce rigorous bio-security measures. Beneficially, the individual warranty products can be provided as part of a collective product for collective reinsurance and collective management of federal indemnity for catastrophic disease events.
    Type: Application
    Filed: September 12, 2012
    Publication date: April 25, 2013
    Applicant: UNITED STATES LIVESTOCK PRODUCERS, LLC
    Inventors: Tim J. Watts, Steven A. Loar, Craig R. Landgren, Richard Allen, Myles Watts
  • Publication number: 20130097088
    Abstract: A warranty expiration date determining device includes: a receiving unit which receives owner information, appliance information, and operating information of a device; an obtaining unit which obtains, from an information database in which at least owner information, appliance information, and operating information of appliances are registered in association with respective owners of the appliances, operating information associated with a specific owner inferred among the owners of the appliances, based on the owner information and the appliance information of the device received, a usage period estimating unit which estimates a usage period of the appliance based on the obtained operating information and the received operating information; and a warranty expiration date determining unit which determines a first day of use of the appliance by extending back the estimated usage period from current time and date, and determines the warranty expiration date of the appliance.
    Type: Application
    Filed: April 16, 2012
    Publication date: April 18, 2013
    Applicant: PANASONIC CORPORATION
    Inventors: Hideo Umetani, Masaru Yamaoka, Fumiaki Suzuki, Mariko Nakaso
  • Publication number: 20130091064
    Abstract: Systems, methods, and computer-readable and executable instructions are provided for pricing open-list warranties. Pricing open-list warranties can include determining an expected product support cost of a provider of an open-list warranty to a customer over a time period, determining an expected product repair cost of the customer over the time period, and pricing the open-list warranty for the time period based on the expected product support cost and the expected product repair cost.
    Type: Application
    Filed: October 6, 2011
    Publication date: April 11, 2013
    Inventors: Julie Ward Drew, Filippo Balestrieri, Ruxian Wang
  • Publication number: 20130066790
    Abstract: A maximum expected value of a residual value warranty for a product to a customer is determined. An expected cost to a provider to support the residual value warranty for the customer is determined, based on the maximum expected value of the candidate residual value warranty to the customer. The expected profitability of the candidate residual value warranty is determined based on the expected cost.
    Type: Application
    Filed: May 30, 2010
    Publication date: March 14, 2013
    Inventors: Julie Ward Drew, Jose Luis Beltran Guerrero, Ming Hu, Guillermo Gallego, Ruxian Wang, Shailendra K. Jain
  • Publication number: 20130054475
    Abstract: A method and apparatus for validating a time-limited warranty of a product warranted by a warrantor. The product preferably has a controller with a user interface operably connected to the controller. In the inventive method, warranty-pertinent information is permanently recorded with the controller. It is preferred that the warranty-pertinent information include a post-sale activation date and an automatically-counted number of run days since post-sale activation. The warranty-pertinent information is retrieved, and the post-sale period compared with the length of the time-limited warranty. Validity of a warranty claim is determined based on whether the recorded number of run days is consistent with the post-sale period.
    Type: Application
    Filed: August 25, 2011
    Publication date: February 28, 2013
    Applicant: NON TYPICAL, INC.
    Inventor: Mark Cuddeback
  • Publication number: 20130046659
    Abstract: A method for using electronic product identification devices to track product sales and enable sales transactions to be registered in an electronic registration (ER) system without causing privacy or security concerns for the purchasers. RF-ID devices are placed on products being sold and include detailed information about the products. When the products are purchased, the detailed information is loaded into an ER database and all but a limited amount of information is removed from the RF-ID device. The limited information is sufficient to enable the detailed information to be located in the ER database by authorized individuals in connection with a return transaction or the like.
    Type: Application
    Filed: October 22, 2012
    Publication date: February 21, 2013
    Applicant: Nintendo of America, Inc.
    Inventor: Nintendo of America, Inc.
  • Publication number: 20130013517
    Abstract: Systems, methods, and machine-readable and executable instructions are provided for making an extended warranty coverage. Making an extended warranty decision can include determining by a computer, a customer's expected cost of terminating the extended warranty coverage, determining, by the computer, the customer's expected cost of continuing the extended warranty coverage, and comparing, by the computer, the expected cost of terminating the extended warranty coverage and the expected cost of continuing the extended warranty coverage. Making an extended warranty decision can also include determining, by the computer, the extended warranty coverage decision based on the comparison.
    Type: Application
    Filed: July 7, 2011
    Publication date: January 10, 2013
    Inventors: Guillermo Gallego, Ruxian Wang, Julie Ward Drew
  • Publication number: 20120265693
    Abstract: An electronic registration system which facilitates authorized product returns and reduces the incidence of improper returns. A retailer sales associate is prompted to enter individual product identification information such as an individual serial number. This individual product identification information is then stored in a data base along with the date on which the product was sold and an appropriate UPC code, SKU number or manufacturer code. A check digit algorithm may be used to verify the serial number prior to storage. A sales receipt may be imprinted with at least the date of the transaction and the serial number. When a product is returned, the retailer may cross-reference the serial number on the product with that on the receipt to verify the sales receipt. Otherwise, the database may be searched for pertinent sales information.
    Type: Application
    Filed: May 14, 2012
    Publication date: October 18, 2012
    Applicant: Nintendo of America, Inc.
    Inventors: Philip Michael ROGERS, Peter Joseph Junger
  • Patent number: 8272568
    Abstract: A method for registering an electronic device includes receiving from a point-of-sale interface a transaction code and purchaser information associated with a purchase of an electronic device. While the transaction code is associated with the purchase of the electronic device, it does not uniquely identify the electronic device purchased. The method also includes receiving from the electronic device the transaction code and a device identifier that uniquely identifies the electronic device. The purchaser information and the device identifier are associated via the transaction code for registering the electronic device.
    Type: Grant
    Filed: March 23, 2010
    Date of Patent: September 25, 2012
    Assignee: Scenera Technologies, LLC
    Inventor: Theodosios Thomas