Abstract: In order to detect possible damage to a delivered product, a set of first images of the product is created prior to delivery which are used to generate a first 3D photogrammetry model, and a set of second electronic images are created after delivery which are used to generate a second 3D photogrammetry model. The two models are then compared to determine whether there is a sufficient deviation to conclude the product has been damaged. The comparison is performed by a cognitive system trained with samples of before/after photogrammetry model pairs each associated with either a damaged condition or a not damaged condition. The baseline photogrammetry model is part of a blockchain record and the recipient photogrammetry model is added to the blockchain record. Intermediate photogrammetry models can also be built where there is more than one shipper along the delivery route to assign liability to the proper party.

Abstract: Systems and methods for universal item returns. A universal returns systems allows a user the ability to return an item via a distribution network whether the item was purchased at a retail location, delivered by the distribution network, or delivered by another entity. The universal returns system comprises a user interface a return request. Based on the return request, the system obtains transaction information, provides a return code, and allows scheduling item pick-up.

Abstract: An information processing system includes a pickup source determiner configured to determine an interior of a vehicle, a building, or a facility used by a user of a predetermined pickup service, as a pickup source of a package in response to a request for picking up the package from a user terminal of the pickup service.

Abstract: A method for recipient-initiated shipping includes receiving, at an internet connected server, recipient data (including a first shipping address) from a shipping recipient; providing delivery options to the shipping recipient based on a set of delivery option criteria and the recipient data; receiving a delivery choice from the shipping recipient; and notifying at least one of a shipping sender and a shipping carrier of the delivery choice.

Abstract: Disclosed are methods and systems for delivery of items using an unmanned aerial vehicle (“UAV”). A user may be provided with a delivery location identifier (“DLI”) that is to be placed at a delivery location within a delivery destination to identify where a UAV is to position an item as part of a delivery to the delivery destination. For example, the delivery destination may be a user's home. Within the deliver destination of the user's home, the user may select a delivery location, such as a spot in the back yard wherein the UAV is to position the ordered item as part of the delivery. To aid the UAV in navigating to the delivery location, the user places the DLI at the delivery location. The UAV detects the DLI and positions the item at or near the DLI as part of the item delivery.

Abstract: The invention provides an inspection system having an information acquisition unit that acquires product information from a product having a loading board surface side to which the product information is attached and an output unit that outputs a collation result between an acquisition result of the product information and order information.

Abstract: Disclosed embodiments provide systems and methods related to managing inventory by transferring return items to fulfillment centers. A method for managing inventory comprises predicting a zone within a fulfillment center for storing a return item, generating identifiers, to be affixed at a tote containing at least one return item, that facilitate receiving process at the predicted fulfillment center, receiving, from a mobile device associated with a fulfillment center, the generated identifiers for the tote containing at least one return item, determining whether the tote is transferred to correct fulfillment center, and storing at least one return item contained in the tote in a database storing inventory associated with the predicted fulfillment center.

Abstract: The present disclosure provides systems and methods for receiving inbound products, comprising a memory and a processor configured to schedule a delivery of an inbound pallet based on a predetermined priority rule, receive at least one of a waybill number, a reservation number, or a purchase order number associated with the inbound pallet containing a product, and modify a database to assign an inbound barcode and at least one of the waybill number, the reservation number, or the purchase order number to the inbound pallet, receive at least one of the inbound barcode or a product identifier associated with the product, predict a zone for stowing the product, receive a tote identifier associated with a tote containing the product, and modify the database to assign the product identifier associated with the product and the tote identifier to the zone.

Abstract: The present disclosure provides systems and methods for stowing products, comprising a memory storing instructions and a processor configured to execute the instructions to receive a tote identifier associated with a tote containing at least one product for stowing, predict, based on the tote identifier, a location for stowing the product, and provide a location recommendation for stowing the product based on the predicted location. The processor is configured to receive a product identifier, a location identifier, and a quantity of the product to be stowed. The processor is configured to modify a database to assign the location identifier and the quantity to the product identifier, receive a notification of a stowing error associated with the tote identifier, modify the database to assign the stowing error to the tote identifier, and automatically report the stowing error.

Abstract: A system, method, and auditing device for tracking removal of CPI. The auditing device includes a processor for executing a set of instructions and a memory for storing the set of instructions. The set of instructions are executed to receive one or more electronic devices for verification of CPI removal, the one or more electronic devices being one or more of a plurality of makes and models of electronic devices, determine whether CPI is included on the one or more electronic devices, record an identification and metadata of the one or more electronic devices in response to determining CPI is included on the one or more electronic devices, quarantine the one or more electronic devices until the CPI is verifiably removed, and record the identification and metadata for the one or more electronic devices to a database in response to determining the CPI was included on the one or more electronic devices.

Abstract: A wireless tracking device may have a unique identifier that identifies the item to which it is attached, distinguishing that item from the other items in a secured location. A database may contain information regarding the item attached to the wireless tracking device. A store may be a secured location, and an item may be authorized to leave the store when it is sold. A checkout process may include scanning a machine-readable code associated with the wireless tracking device. Once the checkout is complete and the customer has paid for the item, the database may be updated to disable the alarm for the wireless tracking device. Based on the information in the database, a wireless tracking device detector may determine whether or not to generate an alarm when the wireless tracking device is detected leaving the secured location.

Abstract: Computer program products, methods, systems, apparatus, and computing entities are provided for customer controlled management of shipments. For example, customers can define handling identifiers to determine how items should be handled based on the handling identifier. Further, customers can define refund classifications to determine when refunds should be initiated.

Abstract: Computer program products, methods, systems, apparatus, and computing entities are provided for customer controlled management of shipments. For example, customers can define handling identifiers to determine how items should be handled based on the handling identifier. Further, customers can define refund classifications to determine when refunds should be initiated.

Abstract: An apparatus is provided for facilitating label-less returns. The apparatus may include a memory and a processor(s) configured to receive a shipment identifier of an item(s) responsive to a device scanning a label or marking(s) on the item(s) delivered to a customer for a shipper. The processor is also configured to determine whether the customer is registered in a returns program and whether the item(s) qualifies for return based on analyzing the identifier. The processor is also configured to generate a return authorization number (RAN) or indicator for the item(s) and link the RAN/indicator to the identifier responsive to verifying that the customer is registered and that the item(s) qualifies for return. The processor is further configured to cause return delivery of the item(s) to the shipper using the label or the marking(s) on the item(s) responsive to verifying the RAN/indicator is linked to the identifier. Corresponding computer program products and methods are also provided.

Abstract: Methods and systems are provided for filtering of a mail item addressed to a recipient. In accordance with an embodiment, preference information about mail items from the recipient is obtained. The preference information is compared with information on the mail item and based on the comparison, it is determined whether the mail item should be delivered. The preference information may include at least one of a size of the mail stems, a type of the mail items, a classification of the mail items, a weight of the mail items, and preference information abut senders. In accordance with another embodiment, the preference information of a recipient may be provided in a sender so that the sender can determine whether the recipient wants mail items from the sender.

Abstract: A system and method for generating a return label for merchandise being returned from a buyer or consumer in a first country to a merchant in a second country. A name and address of a consumer in the first country desiring to return merchandise and merchant or seller information including a merchant identifier is received. An address for receiving returns for the merchant or seller in the second country is accessed based on the merchant information. One or more machine readable identifiers for use by a first country carrier and for use by a second country carrier based at least on the consumer information, and information for routing the return merchandise are generated. A return label for merchandise being returned from the consumer to the merchant is generated. The return label can include the machine readable identifiers and a customs declaration for the merchandise.

Abstract: To provide a delivery management method that is based on resource conservation, energy conservation, ecology and the like. [Resolution Means] Host computers (10 and 20) that provide the steps of: selecting between a packaging mode using a cardboard box and a packaging mode using a return box that goes back and forth between a delivery destination and a product delivery center without the use of the cardboard box with regards to the packaging of a product when an order for a product is received from a terminal device (S103); assigning a return box and a pickup location of a delivery company in a zone that includes the delivery destination of the product when the packaging mode using the return box is selected using a selection screen (S111); stowing the product in the assigned return box at the product delivery center (S115); delivering the return box from the product delivery center (S116); and returning the return box to the product delivery center after the return box has been delivered (S119).

Abstract: Disclosed are systems and methods for managing transactions in which an order is specified online and payment is received at a point of sale (POS). Methods are disclosed for managing payment for such transactions at a POS, including transactions involving payment for both in-store purchases and online orders. Methods are also disclosed for managing inventory and price changes for such transactions where payment can occur at any time in a pay period following order creation. Also disclosed are methods for processing refunds for online orders for which payment was made at a POS. Finally, methods for preventing fraud and abuse as well as restricting the availability of this payment method for certain items are disclosed.

Abstract: A computer system for facilitating the return of one or more items from a particular retailer to a particular attended delivery/pickup location is described. In various embodiments, the system is configured for: 1) receiving a request from a particular user to return for an at least partial refund a particular item purchased from the particular retailer; 2) confirming (e.g., automatically) that the particular retailer will accept the particular item for the at least partial refund; and 3) facilitating the return of the particular item in any number of ways including, for example, shipping the particular item back to the particular retailer.

Abstract: Certain exemplary embodiments relate to techniques for order processing. A data feed including unique identifiers of purchased products, together with pairs of order numbers and product identifiers for products ordered from, but not delivered by, a store, is received at an electronic registration system. For each entry therein, a corresponding record in an ER database is created, and a message is transmitted to a supplier of an ordered product indicating that payment has been received for that product when it is determined that the entry is a corresponding order number/product identifier pair. This determination may be based on different masks used in creating a part of the unique identifier, and the order number, respectively. An indication that a product has been or is being shipped, along with a serial number for that product, is received from the supplier, and the ER database is updated as appropriate.

Abstract: A method and apparatus for efficient handling of product returns to reduce associated costs. A computer system at a regional product return center scans a returned product for identifying information, accesses a manufacturer return approval computer system through the internet or the like, and then submits the identifying information to the manufacturer for return approval. The manufacturer computer system utilizes the identifying information to access an electronic registration database to determine whether the returned product satisfies applicable return criteria. If so, the product is approved for return to the manufacturer.

Abstract: The present invention can include a pre-purchase method for determining computing item compatibility. In the method, configuration information associated with a computing system can be stored. A for-sale item to be used with the computing system can be detected. A compatibility between the for-sale item and the configuration information can be determined. A potential purchaser can be notified of results of the determining step before completing a purchase of the for-sale item. The method can be automatically performed by an online storefront system (e.g., a e-retailing Web site) or by in-store computing equipment, such as a cashier's register and/or an in-store kiosk.

Abstract: A non-serialized electronic product registration (ER) system and method which enables return qualification information to be provided upon request for non-serialized products. Retailer specific return policies are enforced by providing the ER system with retailer return policies for UPCs, SKUs, model numbers and/or other non-unique product identifiers. The retailer periodically provides information to the ER system that indicates the last date on which products having a particular non-unique identifier have been sold. The ER system then determine the last date on which such products can be returned and provides non-serialized return qualification information to the retailer upon request.

Abstract: A return request processing engine automatically approves or denies requests for authorization to return a purchased item to the seller of the item. The return request processing engine utilizes return request rules to determine whether a particular return request can be approved or denied without input from the seller. When a request is received from a buyer to return an item, the return request processing engine utilizes the return request rules to determine if the request to return the item can be automatically approved or denied without input from the seller. If the return request processing engine cannot automatically approve or deny a return request, the return request processing engine causes a message to be transmitted to the seller of the item that provides a user interface through which the seller can indicate whether the return request is approved or denied by way of a single user input.

Abstract: A system and method for operating a product return system. One or more electronic devices are received from a carrier at a return provider. A determination is made whether the one or more electronic devices include customer personal information. The one or more electronic devices are quarantined in response to determining the one or more electronic devices include CPI. The one or more electronic devices are processed in response to determining the CPI has been removed.

Abstract: An improved technique for managing offsite data storage avoids the need for tapes or other media arriving at an offsite storage location to be mounted. The improved technique includes generating a list of data objects stored on each piece of media of a first set of media sent from a first site to a second site. A reply list is generated, which identifies any data objects that did not arrive at the second site. The missing data objects are stored on a second set of media being prepared for shipment from the first site to the second site. The second set of media typically contains not only the missing data objects, but also additional data objects.

Abstract: An electronic registration system facilitates authorized product returns. A retailer sales associate is prompted to enter individual product identification information such as an individual serial number. This individual product identification information is stored in a database, along with the date on which the product was sold and an appropriate UPC code, SKU number, or manufacturer code. A check digit algorithm may be used to verify the serial number prior to storage. A sales receipt may be imprinted with at least the date of the transaction and the serial number. When a product is returned, the retailer may cross-reference the serial number on the product with that on the receipt to verify the sales receipt. Otherwise, the database may be searched for sales information. A customer may also access a return authorization engine via the Internet to obtain return approval, an authorization number, return instructions, etc.

Abstract: A technique for effecting electronic commerce using a data network is described. The data network includes a plurality of subsystems which, together, form an integrated system for receiving customer orders for selected items via a data network, fulfilling the customer orders, and delivering the ordered products to the customers. Moreover, according to a specific embodiment, the integrated nature of the system architecture of the present invention allows the on-line merchant to provide a guarantee to the customer that the ordered items will be available to be delivered to the customer at the specified delivery date, time, and location.

Abstract: The present invention provides a computer system (the “Return System”) that provides multi-carrier shipment rating, shipment labeling, shipment tracking, shipment tracking management reports, returns analysis and returns management reporting. In an exemplary embodiment, the Return System has three major components: 1.) A Returns Manager Subsystem that provides a user interface to each Merchant to setup the Merchant's account, setup the Merchant's return policy and rules, and to monitor the status and movement of return shipments; 2.) A Consumer Returns Subsystem that provides each consumer using the Returns System with an online user interface that leads the consumer through the returns process, displays the return policies and rules to the consumer, provides shipping document to ship the return package if appropriate, and permits the consumer to track their return shipments; and 3.) a Returns Processing Subsystem that, in the exemplary embodiment, provides background shipping and tracking functionality.

Abstract: A business object model, which reflects data that is used during a given business transaction, is utilized to generate interfaces. This business object model facilitates commercial transactions by providing consistent interfaces that are suitable for use across industries, across businesses, and across different departments within a business during a business transaction.

Abstract: A pickup location that includes a control station and one or more storage compartment modules provides the ability for items to be ordered and delivered for pickup by a user without having to pack those items in a shipping package prior to shipping from a materials handling facility. Delivering items for pickup by a user without having to package the items prior to shipping, may provide a better experience for the customer, reduce waste in packaging material and a lower cost of delivering the ordered items to the customer.

Abstract: Techniques are described for automatically and dynamically determining how to handle items being returned from customers while the items are in transit. Various factors may be considered to determine appropriate item return handling, including by assessing current conditions at the time of the determination. In addition, the dynamic item return handling may include selecting one of various potential return destinations for each item being returned and one of various types of return routing for the return. In some situations, the item return handling is performed for an item being returned from a customer while the item is at an intermediate shipping location, such as a selected location to which the customer was directed to send the item. This abstract is provided to comply with rules requiring an abstract, and with the intention that it will not be used to interpret or limit the scope or meaning of the claims.

Abstract: The present invention provides systems and methods for processing return transactions over a network. An embodiment of the invention discloses an online return application that generates an electronic return shipping label that can be delivered to a browser of a customer that wishes to make a return. Also, disclosed is the creation and transmission of label delivery links, which provide for dynamic generation and delivery of shipping labels.

Abstract: A system and method for proactively monitoring the status of packages shipped by a package delivery carrier including intervening when certain conditions arise. The system identifies certain packages are requiring proactive monitoring and intervention, and monitors a variety of conditions, including system-wide impacts and package-level specific impacts, which may necessitate intervention by carrier personnel. Intervention may include various exception handling actions, including upgrading the level of service, stabilizing the temperature of the package, inspecting damage to the package. The carrier may notify the consignee or consignor of such detected conditions and may then communicate with appropriate individuals involved with the package delivery to ascertain the most appropriate action necessary. The system facilitates communicating such information to appropriate carrier personnel.

Abstract: The exemplary embodiments described herein relate to the field of electronic registration (ER) of purchased products and, more particularly, to an improved electronic registration system that enables unique item-level tracking from an initial point-of-sale (POS) transaction involving a post-paid service/subscription and related device or product, to any cancellations in service and returns to the store or service provider. Certain exemplary embodiments thus advantageously “close the gap” between retailers and service providers, e.g., in connection with subscriptions/post-paid service agreements and related devices or products. In certain exemplary embodiments, an “interest” may be taken and charged in the event that the customer does not return the device when or after an associated service has been cancelled.

Abstract: An apparatus for facilitating product exchanges includes a processor and memory storing executable computer code causing the apparatus to at least perform operations including triggering an exchange procedure to return a product(s) to an entity responsive to receipt of an indicated selection of a return service option. The computer program code may further cause the apparatus to generate a return label(s) and identify a box(es) for inclusion of the product responsive to the receipt of the indicated selection and may generate a notification(s) notifying a user of a pickup time for the product and receive an indication that the product is packaged in the box(es), that information of the return label is captured and that the product is collected for delivery. The computer program code may further cause the apparatus to receive an indication that the product is delivered to entity. Corresponding methods and computer program products are also provided.

Abstract: A method and system for using a tracking ID to facilitate the refunding of unused postage is provided. Information for a postage transaction, along with the tracking ID and an associated delivery status, is stored. This delivery status is updated when the mail piece carrying the tracking ID is delivered. Unused postage can be confirmed by retrieving the stored postage transaction information and determining from that whether there are duplicative postage transactions. The delivery statuses for the duplicative postage transactions can then be reviewed to determine whether the mail pieces associated with these postage transactions have been delivered. If not, one of the postage transactions may be refunded.

Abstract: A method and system for anticipatory package shipping are disclosed. According to one embodiment, a method may include packaging one or more items as a package for eventual shipment to a delivery address, selecting a destination geographical area to which to ship the package, shipping the package to the destination geographical area without completely specifying the delivery address at time of shipment, and while the package is in transit, completely specifying the delivery address for the package.

Abstract: Methods of processing incoming documents. The methods may comprise receiving a plurality of documents in electronic form and classifying each of the plurality of documents into at least one of a plurality of document classifications. The methods may also comprise extracting metadata from the plurality of documents. In addition, the methods may comprise executing a first workflow for processing documents classified in a first document classification selected from the plurality of document classifications and executing a second workflow for processing documents classified in a second document classification selected from the plurality of document classifications.

Abstract: Systems and methods to outsource service and support operations are disclosed. An example method disclosed herein includes electronically maintaining an inventory at an outsourced service and support partner (OSSP) without intervention by a separate manufacturing entity by ordering inventory items from a supplier separate from the manufacturing entity and the OSSP at a cost determined based on an amount of similar or substantially identical inventory items obtained separately by the manufacturing entity for manufacturing units, and using the inventory to at least one of service a unit returned to the OSSP by a customer or ship an inventory item from the OSSP to the customer in response to receiving an order notification from the manufacturing entity at the OSSP.

Abstract: A method and apparatus for facilitating the shipment of a package or packages, each package containing one or more items, from a Sender to a Recipient, via one of a number of shippers. The apparatus includes a database for storing shipper data, a processor for processing the data in the database, a Sender's terminal for selectively receiving and sending shipment information to and from the processing system, a first communications link for selectively enabling communication between the database/processor and the Sender's terminal, a second communications link for selectively communicating between the database/processor and the shipper of the package(s), and a third communications link for selectively communicating between the database/processor and customs facilitation entities such as customs brokers. The Internet may be used as at least one of the communication links, and the database may be made available through a Web site.

Abstract: The exemplary embodiments described herein relate to the field of electronic registration (ER) of purchased products and, more particularly, to an improved electronic registration system that enables unique item-level tracking from an initial point-of-sale (POS) transaction involving a post-paid service/subscription and related device or product, to any cancellations in service and returns to the store or service provider. Certain exemplary embodiments thus advantageously “close the gap” between retailers and service providers, e.g., in connection with subscriptions/post-paid service agreements and related devices or products. In certain exemplary embodiments, an “interest” may be taken and charged in the event that the customer does not return the device when or after an associated service has been cancelled.

Abstract: Systems and methods are disclosed for processing a product return. The systems and methods may capture a disposition decision for the product return in a first management system and trigger, in response to the captured disposition decision, at least one process in a second management system. In one embodiment, the first management system comprises a warehouse management system and the second management system comprises a customer relationship management system.

Abstract: Systems and methods to outsource service and support operations are disclosed. An example method disclosed herein includes electronically maintaining an inventory at an outsourced service and support partner (OSSP) without intervention by a separate manufacturing entity by ordering inventory items from a supplier separate from the manufacturing entity and the OSSP at a cost determined based on an amount of similar or substantially identical inventory items obtained separately by the manufacturing entity for manufacturing units, and using the inventory to at least one of service a unit returned to the OSSP by a customer or ship an inventory item from the OSSP to the customer in response to receiving an order notification from the manufacturing entity at the OSSP.

Abstract: The exemplary embodiment of the present invention provides a method for handling printing errors in a computer-based postage system, the method comprising: assigning an identifier to a particular mail piece wherein said identifier uniquely identifies the particular mail piece during a particular period of time and wherein said unique mail piece identifier is related to a particular mailer; generating for printing a representation of a postage indicium for the particular mail piece and a representation of the unique mail piece identifier; and recognizing an indication that an error occurred in a printing of at least one of the postage indicium or the representation of the unique mail piece identifier.

Abstract: A system and method is disclosed for facilitating international return of dutiable goods. A typical application involves a purchaser buying goods on-line, resulting in shipping the goods internationally to the purchaser. After receipt of the goods, the purchaser determines that return of the goods is necessary. The purchaser contacts the merchant selling the goods to request returning the goods. The merchant, in turn, communicates to the carrier delivering the goods that an international return is requested. The merchant provides certain information to the carrier allowing the carrier to make available the necessary documentation required by the customer to return the goods to the merchant. The documentation includes a properly completed commercial invoice that is made available to the consignee. The consignee can then sign and use the documentation for returning the item. The documentation may be variously provided to the customer either by the merchant or the carrier.

Abstract: Techniques are described for automatically and dynamically determining how to handle items being returned from customers while the items are in transit. Various factors may be considered to determine appropriate item return handling, including by assessing current conditions at the time of the determination. In addition, the dynamic item return handling may include selecting one of various potential return destinations for each item being returned and one of various types of return routing for the return. In some situations, the item return handling is performed for an item being returned from a customer while the item is at an intermediate shipping location, such as a selected location to which the customer was directed to send the item. This abstract is provided to comply with rules requiring an abstract, and with the intention that it will not be used to interpret or limit the scope or meaning of the claims.

Abstract: A system and method is disclosed for facilitating international return of dutiable goods. A typical application involves a purchaser buying goods on-line, resulting in shipping the goods internationally to the purchaser. After receipt of the goods, the purchaser determines that return of the goods is necessary. The purchaser contacts the merchant selling the goods to request returning the goods. The merchant, in turn, communicates to the carrier delivering the goods that an international return is requested. The merchant provides certain information to the carrier allowing the carrier to make available the necessary documentation required by the customer to return the goods to the merchant. The documentation includes a properly completed commercial invoice that is made available to the consignee. The consignee can then sign and use the documentation for returning the item. The documentation may be variously provided to the customer either by the merchant or the carrier.

Abstract: A computer-implemented method for managing product returns includes: receiving information of a set of returned products, and recording the returned product information into a storage of a computer; generating a returned product order based on the returned product information; determining if any returned products are reusable; determining to scrap the non-reusable products if the returned products are non-reusable; selecting the reusable products from the returned products if there are reusable products in the returned products; determining if there are any qualified products in the reusable products; warehousing the qualified products into a stock of a manufacturer if there are qualified products in the reusable products; generating a reproduction report for the unqualified products according to the returned product order, and storing the reproduction report into the storage of the computer.

Abstract: A payment card returned as undeliverable is processed with a card administration system that responds to the return of the payment card by setting a “returned” indicator in a data record of a cardholder to whom the payment card was intended for delivery, and otherwise maintains the cardholder's account without change. A card handling system initiates destruction of the returned payment card and provides a replacement payment card to the cardholder if updated profile information of the cardholder is received within a predetermined time period, and closes the cardholder account and returns any funds in the cardholder account if no updated profile information of the cardholder is received within the predetermined time period.