Employee Communication Administration Patents (Class 705/345)
  • Patent number: 11922350
    Abstract: The present specification discloses methods and systems for automatically processing an electronic data structure by receiving the electronic data structure that has categories associated therewith, determining, for a first subset of the categories, to automatically update a first set of states associated with the electronic data structure without routing the electronic data structure to a stakeholder, and determining, for a second subset of the categories, to route the electronic data structure to at least one stakeholder. After routing a portion of the electronic data structure to at least one stakeholder and receiving input from that stakeholder, a second set of states is updated based upon the received input and data is generated that is visually representative of each of the first set of states and second set of states.
    Type: Grant
    Filed: July 26, 2021
    Date of Patent: March 5, 2024
    Inventors: Joshua Greenberg, Christopher Cook
  • Patent number: 11793296
    Abstract: Systems and techniques for a beauty creation platform are discussed herein. A beauty product configuration user interface may be generated. The beauty product configuration user interface includes a first display area and a second display area. A set of selectable product user interface elements may be displayed in the second display area. The beauty product configuration user interface includes a first display area and a second display area. A set of selectable product user interface elements may be displayed in the second display area. A selection may be received of a selectable product user interface element of the set of selectable product user interface elements. In response to receipt of the selection, a visual representation of a configurable product represented by the selected product user interface element may be displayed in the first display area.
    Type: Grant
    Filed: October 9, 2018
    Date of Patent: October 24, 2023
    Assignee: NOXELL CORPORATION
    Inventors: Julian Bowyer, Thomas Arthur Salmon
  • Patent number: 11790303
    Abstract: One or more monitoring servers are connected via a data link or API to a server system. The monitoring servers may operate one or more monitoring services that monitor the agent computing devices and agent displays to collect metrics. The server system processes recommendations and auto-delivering actions based on the monitored data of each employee and a variance against a high performer persona. The actions and recommendations are optimized by machine learning logic to improve the agent's performance in one or more metrics. The server system connects to one or more agent computing devices and/or agent displays to auto-deliver the actions.
    Type: Grant
    Filed: January 29, 2021
    Date of Patent: October 17, 2023
    Inventor: Vishal Sean Minter
  • Patent number: 11688206
    Abstract: An example method includes receiving, at a computing system, a first user input from a user interface during operation of a vehicle and responsive to receiving the first user input, determining a time of reception for the first user input. The method further includes receiving a first set of parameters from the vehicle that correspond to a first parameter identifier (PID). The method also includes determining a time of reception for each parameter, and based on the time of reception for the first user input and the time of reception for each parameter of the first set of parameters, determining a temporal position for an indicator configured to represent the first user input on a graph of the parameters corresponding to the first PID. The method further includes displaying, on a display interface, the graph of the parameters corresponding to the first PID with the indicator in the determined temporal position.
    Type: Grant
    Filed: January 19, 2021
    Date of Patent: June 27, 2023
    Assignee: Snap-on Incorporated
    Inventors: Joshua C. Covington, Patrick S. Merg, Jacob G. Foreman
  • Patent number: 11562602
    Abstract: A data processing apparatus includes a communicator, an acquisition unit, and an output controller. The communicator is configured to receive request data from a server. The request data contains a content of a request for collection of traveling state data of a vehicle. The acquisition unit is configured to acquire the traveling state data of the vehicle on the basis of the request data received by the communicator. The output controller is configured to cause an output device to output an acquisition status of the traveling state data acquired by the acquiring unit.
    Type: Grant
    Filed: January 13, 2020
    Date of Patent: January 24, 2023
    Assignee: SUBARU CORPORATION
    Inventors: Ryuichi Sumikawa, Tomoyuki Okada, Yosuke Takebayashi
  • Patent number: 11538095
    Abstract: A virtual marketplace may offer end users the ability to acquire articles (including tools and metadata objects) that are compatible with an enterprise operating system platform. The virtual marketplace may determine one or more articles that are implemented (or installed) on the enterprise operating system platform. The enterprise operating system platform may be provided to the end user by an operator of the marketplace. The articles including articles that may be used for evaluating a performance of an entity. The virtual marketplace may further ascertain data that are processed or generated by the articles that are implemented on the enterprise operating system platform. The virtual marketplace may additionally determine functionalities that are used or provided by the articles. Accordingly, the virtual marketplace may provide a recommendation of associated articles from the virtual marketplace that have at least one dependency relationship with the articles.
    Type: Grant
    Filed: February 22, 2021
    Date of Patent: December 27, 2022
    Assignee: TUPL INC.
    Inventor: Pablo Tapia
  • Patent number: 11106941
    Abstract: A system having a bar containing distance sensors, such as LIDARs, that may be installed behind a shelf in an automated store. Shelves may be divided into storage zones, such as bins or lanes, and a distance sensor may measure the item quantity in each zone. Quantity changes indicate that a shopper has taken or placed items in the zone. Quantity changes may trigger analysis of camera images of the shelf to identify the items taken or replaced. The distance sensor elements within the bar may be relocatable so they can be positioned correctly behind the corresponding storage zones. The bar may have mounting mechanisms on either side for attachment to shelving support structures. These mounting mechanisms may include security locks. The bar may rotate relative to the mounting mechanisms to provide access to the shelf from behind.
    Type: Grant
    Filed: March 4, 2020
    Date of Patent: August 31, 2021
    Assignee: ACCEL ROBOTICS CORPORATION
    Inventors: Marius Buibas, Aleksander Bapst, Filip Piekniewski, Mark Graham, Yohei Yamamuro, Jose Miguel Rodriguez
  • Patent number: 10999730
    Abstract: An example network information aggregator is disclosed. The network information aggregator includes a network interface, a memory, and processing circuitry. The processing circuitry is to receive a machine learning model trained using initialization data from a model creation device. The processing circuitry is also to generate a device steering rule to steer a client device from a first radio to a second radio using the machine learning model. The processing circuitry is also to send a steer command to the first radio.
    Type: Grant
    Filed: July 26, 2018
    Date of Patent: May 4, 2021
    Assignee: Hewlett Packard Enterprise Development LP
    Inventors: Sachin Ganu, Bernd Bandemer, Jose Tellado, Gaurav Patwardhan
  • Patent number: 10639995
    Abstract: Implementations are described for methods, circuits, devices, systems and associated computer executable code for providing driver decision making support. An apparatus of one implementation includes processor circuitry communicably coupled to a display and a driver interface, the processor circuit to execute a recommendation engine to generate a recommended driver action comprising driving directions for a route, wherein the recommended driver action is optimized according to the operational parameter, wherein the recommendation is at least partially based upon a location signal indicating a current location of the driver, and a rendering unit to render upon the display a graphic representation of the recommended driver action, wherein said traffic flow model and said transportation demand model are dynamic and intermittently updated and said transportation demand module is segmented by location.
    Type: Grant
    Filed: November 26, 2018
    Date of Patent: May 5, 2020
    Assignee: GT GETTAXI LIMITED
    Inventor: Yuval Netzer
  • Patent number: 10586213
    Abstract: One or more in-range stationary stations are provided which are configured to transmit a signal received by an in-range mobile unit. An application is run on the in-range mobile unit, and, when run, comprises a destination input configured to present a destination graphical user input on a display screen of the in-range mobile unit along with information to thereby prompt a user to input textual information which the application receives and then uses to populate a set of geographic address fields representing a destination premises address. The application when run further includes calls to location services APIs, the calls including calls to cause an acquisition of a current location determination. The application converts the destination premises address to a destination geographic location using the same parameters used to represent the current location determination. The application when run provides an indication of the determined location of the in-range mobile unit in terms of a premises address.
    Type: Grant
    Filed: April 15, 2016
    Date of Patent: March 10, 2020
    Assignee: Public Partnerships LLC
    Inventor: Jack Yung-Kung Liu
  • Patent number: 10559382
    Abstract: A visitor verification system 1000 is disclosed and described that can automatically authenticate a Mobile Service Provider (MSP) 3 arriving to provide assistance to a patient, or client 5 at their residence 7 while being off-line with the agency server. It also verifies the time and location a MSP session begins, periodically verifies that the MSP 3 is within the client's residence 7, logs the MSP out of the system and reports on the session. The visitor verification system employs at least one visual code located at the residence 7 that is scanned by a mobile computing device (MCD) 100. Information in the visual code is decoded and reconciled with locations determined by executable code (the App) running on the MCD 100. Once the location is verified by the App/MCD 100, the MSP 3 is authenticated. The system includes at least one beacon that transmits a signal that the MSP receives on the MCD 100.
    Type: Grant
    Filed: July 19, 2018
    Date of Patent: February 11, 2020
    Inventors: Kenneth W. Stewart, Michael P. Wademan, Marilyn S. Major
  • Patent number: 10521744
    Abstract: Embodiments of methods and systems for sales tracking using mobile devices are described. In an embodiment, a method may include an employee interface device registering a sign-in entry in an internet-based tracking database in response to an application of the employee interface device determining that a location module of the employee interface device is within a pre-defined range of one of multiple pre-defined locations of interest, and that the location module has remained within the pre-defined range of one of the multiple pre-defined locations of interest for a pre-defined time period. In an embodiment, the employee interface device may register a sign-out time of the sign-in entry in the internet-based tracking database in response to the application of the employee interface device determining that the location module has moved outside the pre-defined range, and that the location module has remained outside the pre-defined range for the pre-defined time period.
    Type: Grant
    Filed: August 11, 2015
    Date of Patent: December 31, 2019
    Assignee: Vendor Credentialing Service LLC
    Inventors: Garry Wayne Kyle, Jr., Richard Jan Pleczko
  • Patent number: 10429803
    Abstract: System and techniques for multifactor intelligent agent control are described herein. A history of intelligent agent activity may be received. The history may include a record of intelligent agent activities and corresponding factors used as intelligent agent input to generate the activities. Detail-level-feedback input from a user may also be received. The detail-level-feedback input is the result of a user manipulating a detail-level-feedback user interface that is generic to any factor. An entry-time corresponding to the user manipulation of the detail-level-feedback user interface may be recorded. A set of factors may be identified from the corresponding factors based on a combination of the history of intelligent agent activity and the entry-time. The intelligent agent may be modified by changing an internally represented influence of members of the set of factors on the intelligent agent. The internally represented influence may be changed in accordance with the detail-level-feedback input.
    Type: Grant
    Filed: September 23, 2014
    Date of Patent: October 1, 2019
    Assignee: Intel Corporation
    Inventor: Glen J. Anderson
  • Patent number: 10005446
    Abstract: A method for controlling a state of charge (SOC) of a battery for a cruise travel of a hybrid vehicle includes predicting, by a controller, the SOC of the battery including a change slope of the SOC of the battery for the cruise travel based on a measured value of the SOC. The method includes determining, by the controller, whether the predicted SOC of the battery is equal to or greater than a maximum value of a normal range of the battery when the change slope of the SOC is greater than zero. The method includes driving, by the controller, only a driving motor of the hybrid vehicle whereby the driving motor uses electric power of the battery when the predicted SOC of the battery reaches the maximum value of the normal range of the battery. The normal range of the battery is a region required for the cruise travel of the hybrid vehicle.
    Type: Grant
    Filed: February 28, 2017
    Date of Patent: June 26, 2018
    Assignee: Hyundai Motor Company
    Inventor: Seok Min Jeong
  • Patent number: 9495325
    Abstract: A method, system and computer program product for remote direct memory access (RDMA) optimized producer-consumer message processing in a messaging hub is provided. The method includes initializing a shared memory region in memory of a host server hosting operation of a messaging hub. The initialization provides for a control portion and one or more data portions, the control portion storing an index to an available one of the data portions. The method also includes transmitting to a message producer an address of the shared memory region and receiving a message in one of the data portions of the shared memory region from the message producer by way of an RDMA write operation on a network interface of the host server. Finally, the method includes retrieving the message from the one of the data portions and processing the message in the messaging hub in response to the receipt of the message.
    Type: Grant
    Filed: December 30, 2013
    Date of Patent: November 15, 2016
    Assignee: International Business Machines Corporation
    Inventors: Yuqing Gao, Xavier R. Guerin, Xiaoqiao Meng, Tiia Salo
  • Patent number: 9014689
    Abstract: A method and system for offering to provide a femtocell to a subscriber is disclosed. The method includes a computer system making a first determination (i) that a level of wireless performance experienced by a mobile station of a subscriber at a given location is less than a threshold and (ii) that at least one cause of the level of wireless performance being less than the threshold level is a network issue rather than a mobile-station specific issue. The method further includes the computer system making a second determination that the given location is location associated with a billing address of the subscriber. The method then includes, in response to making the first and second determinations, the computer system initiating a process of offering to provide a femtocell to the subscriber.
    Type: Grant
    Filed: July 11, 2012
    Date of Patent: April 21, 2015
    Assignee: Sprint Spectrum L.P.
    Inventor: Matthew J. Pierce
  • Patent number: 9015079
    Abstract: Systems and methods for verifying and monitoring employees are provided. Employees call-in to the system at scheduled times. If an employee misses a scheduled call-in, an alert can be generated. An employer notification process can generate the alert, notifying a supervisor of the employee's missed call. The alert can include the employee's name, the location of the employee, and the time he/she was supposed to call. Such systems and methods can be used to verify that a worker is at the proper location at the proper time and awake and alert during the entire time period that he/she is supposed to be working.
    Type: Grant
    Filed: December 19, 2013
    Date of Patent: April 21, 2015
    Assignee: Steadycare, LLC
    Inventors: Arthur Phillip Clifford, Patricia A. Marrin
  • Publication number: 20150106299
    Abstract: Selected types of information are collected from various sources and a portion thereof transmitted to a remote server. The remote server dynamically compiles and processes this data with information from other similar and separate sources and provides useful and relevant information, such as vehicle and location specific road maintenance radar, forecasts and treatment recommendations, and then transmits the data back to the vehicles in the field for one or more of the appropriate deployment of equipment, instructions and the automated or manual application of materials.
    Type: Application
    Filed: October 10, 2013
    Publication date: April 16, 2015
    Applicant: CONCATEN, INC.
    Inventors: Christopher J. Rennie, Kevin K. Groeneweg
  • Publication number: 20150058252
    Abstract: A system for communicating information between one or more participants of a loop, the one or more participants being associated with a hotel, the system comprising one or more processors configured to initiate a loop in response to receiving an input from a first participant of the loop, the loop being associated with one or more attributes; determine, based on one or more first routing rules, a second participant of the loop; and in response to the determination, provide access to a first portion of information associated with the loop to the second participant.
    Type: Application
    Filed: November 4, 2014
    Publication date: February 26, 2015
    Inventors: Ronald Richardson, Ying Du
  • Patent number: 8959210
    Abstract: A method for operating a group of nodes in a system for agile computing comprising a coordinator node and a first computation node communicating via a connection, and wherein the first computation node is adapted to perform a task for the coordinator node is provided. The method comprises the steps of: monitoring at least one operating parameter indicating the quality of the connection between the two nodes; determining a quality parameter based on the operating parameter, wherein the quality parameter indicates the quality of the connection between the two nodes; and transferring information from the first computation node to the coordinator node, when the value of the quality parameter falls within a transfer interval, wherein the information comprises information about a part of a task performed by the first computation node.
    Type: Grant
    Filed: October 31, 2012
    Date of Patent: February 17, 2015
    Assignee: Telefonaktiebolaget L M Ericsson (Publ)
    Inventor: Johan Nielsen
  • Publication number: 20150046370
    Abstract: Providing information to a participant of an upcoming meeting includes determining a list of participants of the meeting, determining an agenda of the meeting, analyzing a content collection to determine relevant portions of the collection that relate to the meeting, and providing the relevant portions of the content collection to the participant prior to the meeting. Providing the relevant portions may include causing the relevant portions to be displayed on smart glasses of the participant. Providing the relevant portions may include causing the relevant portions to be sent to a mobile device of the participant. The mobile device may use an operating system selected from the group consisting of: iOS, Android OS, Windows Phone OS, Blackberry OS and mobile versions of Linux OS. The relevant portions of the content collection may be provided automatically to the participant.
    Type: Application
    Filed: June 24, 2014
    Publication date: February 12, 2015
    Inventors: Phil Libin, Hemant Garg, Phil Constantinou, Joseph Lopez, Stephen Breen
  • Publication number: 20140379397
    Abstract: Embodiments of systems, methods and/or apparatus for a communication network for real estate professionals are provided.
    Type: Application
    Filed: June 21, 2013
    Publication date: December 25, 2014
    Inventors: Damian Walter Want, Richard Kenneth Edler
  • Publication number: 20140379609
    Abstract: The present invention provides a method, system and computer program product for instant processing of business related operations. This invention is not restricted to any particular type of business. The system provides for means to interpret the business requirements at run time from an SMS sent by a user, and instantly get the business requirement executed and acknowledgment response sent to the user.
    Type: Application
    Filed: January 29, 2014
    Publication date: December 25, 2014
    Applicant: Infosys Limited
    Inventors: Mayank Shridhar, Suresh Prahlad Bharadwaj, Arun Sethia
  • Patent number: 8918342
    Abstract: There is disclosed a system functional for operating and updating an interactive voice response self care system which utilizes various types of models. The system is capable of improving the performance of the self care system through updating the models used in that system in a closed loop manner. The system is also potentially configured to utilize input from a human agent, such as a customer service representative, to which a customer call is transferred by a self care system.
    Type: Grant
    Filed: April 29, 2013
    Date of Patent: December 23, 2014
    Assignee: Convergys Customer Management Delaware LLC
    Inventor: Dale R. Peterson
  • Publication number: 20140365396
    Abstract: The present disclosure generally relates to systems and methods for facilitating a meeting, and more particularly, to systems and methods for facilitating a board meeting using a portable device. In one embodiment, a method for facilitating a meeting is disclosed, comprising: providing a Graphical User Interface customized for a meeting member, wherein the Graphical User Interface is capable of displaying meeting details as one or more navigable images; enabling searching for the meeting details or one or more encrypted documents based on at least one of a search string or a voice command; receiving one or more annotations from one or more other meeting members relating to the meeting details or the one or more documents; and facilitating communication among at least two of the meeting members using at least one of: an email, an online chat, or sharing of a display of the portable device.
    Type: Application
    Filed: March 18, 2014
    Publication date: December 11, 2014
    Applicant: Tata Consultancy Services Limited
    Inventors: Alok KUMAR, Bhadresh VYASA, Darshan Dipak MHATRE, Chaitanya SHAH
  • Publication number: 20140330743
    Abstract: An enterprise mobilization system having an EUS which receives user requirement and translates the requirement into a content component and platform independent delivery component. A DSIM receives an information tree based on the content component and translates it into requests for data from at least one data source. The information is contextualized. The system provides an ability to take actions based on the context. All user experiences related to the mobilization are achieved through the concept of end-user services.
    Type: Application
    Filed: March 5, 2014
    Publication date: November 6, 2014
    Applicant: IPATH TECHNOLOGIES PRIVATE LIMITED
    Inventors: Srinivasan RAMAKRISHNAN, Vaithees S. KUMAR
  • Publication number: 20140316845
    Abstract: Novel tools and techniques are provided for implementing a business services dashboard. In some embodiments, a method might comprise defining relationship(s) between at least one technology service and at least one business service provided by an enterprise, and receiving data associated with real-time technical events corresponding to changed conditions in one or more technology services utilizing at least one technology asset. Each defined relationship might indicate a dependence on the one or more technology services by one or more business services. The method might further comprise identifying, based on the defined relationship(s), one or more business events that impact the one or more business services of the enterprise, as a result of the changed condition. Business user views and technical user views might be generated and sent to user devices associated with respective business and technical group users. Corresponding system and apparatus may be provided.
    Type: Application
    Filed: June 10, 2013
    Publication date: October 23, 2014
    Inventors: Naresh Nayak, Gowrish Bhaskar, Viswanath Seetharam
  • Publication number: 20140310198
    Abstract: A platform and method for employer/employee communications having controlled channels where the employee receives personalized, targeted and filtered communications. The employee is able to access content and data visualized information as well as broadened accounting performance data or key performance indicators (KPI), such as relative value units and quality measures. The improved platform further provides a concierge-level technological functionality for professionals which delivers up-to-date industry content on a consolidated dashboard that will be attractive to busy participants, such as business executives and physicians. An experienced service liaison function will also absorb employee requests, provide assistance, and reduce the volume of contacts to in-house resources. The menu-driven platform administers services along with providing a connection to third party content, data and service providers. The present system can serve as a content aggregator for the user.
    Type: Application
    Filed: March 14, 2014
    Publication date: October 16, 2014
    Inventors: Tom Wamberg, Charles J. French, George F. McNulty
  • Publication number: 20140279672
    Abstract: Apparatus may be provided that include at least one processor and memory, plural submission interfaces, a submission data structure, a submission processor, a feedback processor, and a set of payroll acceptance rules. The plural submission interfaces are configured to receive, from a worker, work information submissions, where one of the submission interfaces is configured to receive work information submissions from an application on a mobile device, and where another of the submission interfaces is configured to receive work information submissions from a web page. The submission data structure is configured to receive submission data output from the plural submission interfaces. The submission processor is configured to cause the data in the submission data structure to be processed, e.g., so that the worker is paid for work performed.
    Type: Application
    Filed: March 15, 2013
    Publication date: September 18, 2014
    Inventor: Jack Yung-Kung Liu
  • Patent number: 8799045
    Abstract: A system and method for monitoring operations within an organization may include a database configured to store information representative of communication history between first employees and service provider employees within the organization. The database may include at least one parameter indicative of a purpose for each communication between the employees. A computing system may be in communication with the database and be configured to execute software for enabling the service provider employees to enter information associated with the communications and for generating reports that include statistics associated with the at least one parameter indicative of a purpose for a communication.
    Type: Grant
    Filed: November 30, 2007
    Date of Patent: August 5, 2014
    Assignee: CenturyLink Intellectual Property LLC
    Inventors: John W. Heinz, Melvin L. Shoats
  • Patent number: 8775315
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.
    Type: Grant
    Filed: August 31, 2007
    Date of Patent: July 8, 2014
    Assignee: salesforce.com, inc.
    Inventors: Marco S. Casalaina, Jim Dvorkin, Jason Winters, Bing Yang, Dararith Ourk, Rupert Chen
  • Patent number: 8762281
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.
    Type: Grant
    Filed: March 19, 2012
    Date of Patent: June 24, 2014
    Assignee: salesforce.com, inc.
    Inventors: Marco S. Casalaina, Jim Dvorkin, Jason Winters, Bing Yang, Dararith Ourk, Rupert Chen
  • Publication number: 20140164282
    Abstract: Employees of the sales and service industry have to deal with a lot of information regarding their customers and clients. Keeping all the information available and accessible is difficult, especially when only certain information is relevant to the sales and service employees while trying to assist customers and clients. The augmented reality system disclosed herein allows employees in the sales and service industry to have contextually relevant information about their customers and clients presented quickly and accurately to them using an augmented reality display device.
    Type: Application
    Filed: March 14, 2013
    Publication date: June 12, 2014
    Applicant: TIBCO Software Inc.
    Inventor: Stephen T. Asbury
  • Patent number: 8751278
    Abstract: Methods, systems, and computer-readable media provide for providing commitments information relative to a turf. According to embodiments, a method for providing commitments information relative to a turf is provided. According to the method, a time frame for each of a plurality of turfs is determined. The time frame indicates when a work order of a given category is to be completed. A numeric indicator indicating the time frame in which the work order of the given category is to be completed is displayed.
    Type: Grant
    Filed: June 18, 2012
    Date of Patent: June 10, 2014
    Assignee: AT&T Intellectual Property I, L.P.
    Inventors: Robert Ingman, Robert Cole, Richard Miller
  • Patent number: 8751402
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.
    Type: Grant
    Filed: November 8, 2011
    Date of Patent: June 10, 2014
    Assignee: salesforce.com, inc.
    Inventors: Marco S. Casalaina, Jim Dvorkin, Jason Winters, Bing Yang, Dararith Ourk, Rupert Chen
  • Patent number: 8744972
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.
    Type: Grant
    Filed: November 8, 2011
    Date of Patent: June 3, 2014
    Assignee: salesforce.com, inc.
    Inventors: Marco S. Casalaina, Jim Dvorkin, Jason Winters, Bing Yang, Dararith Ourk, Rupert Chen
  • Patent number: 8732088
    Abstract: In accordance with embodiments, there are provided mechanisms and methods for integrating a private branch exchange (PBX)-equipped client and an on-demand database service. These mechanisms and methods for integrating a PBX-equipped client and an on-demand database service can enable embodiments with additional infrastructure at the client that is better equipped to leverage the on-demand database service. The ability of embodiments to provide such client side infrastructure can enable additional enhanced services in conjunction with telephone calls, etc.
    Type: Grant
    Filed: March 19, 2012
    Date of Patent: May 20, 2014
    Assignee: salesforce.com, inc.
    Inventors: Marco S. Casalaina, Jim Dvorkin, Jason Winters, Bing Yang, Dararith Ourk, Rupert Chen
  • Publication number: 20140136442
    Abstract: A system includes a hands free mobile communication device. Software stored on a machine readable storage device is executed to cause the hands free mobile communication device to communicate audibly with a field operator performing field operations. The operator receives instructions regarding operations to be performed. Oral communications are received from the operator and are processed automatically to provide further instructions in response to the received oral communications.
    Type: Application
    Filed: January 23, 2014
    Publication date: May 15, 2014
    Applicant: HONEYWELL INTERNATIONAL INC.
    Inventors: Tom Plocher, Emmanuel Letsu-Dake, Robert E. De Mers, Paul Derby
  • Publication number: 20140129476
    Abstract: A method and apparatus to exchange leads using a computer is disclosed. A server receives information relating to a first customer of the first user that is a potential customer for a second user and provides the first user with a customer credit. The server transmits to the second user a portion of the information relating to the potential customer and receives an indication from second user of acceptance of the portion of the information relating to the customer by the second user. If the second user has a customer credit in its account, additional information relating to the potential customer is transferred to the second user.
    Type: Application
    Filed: November 7, 2012
    Publication date: May 8, 2014
    Inventor: Troy Martin Smith
  • Patent number: 8683547
    Abstract: A system for managing adaptive security zones in complex business operations, comprising a rules engine adapted to receive events from a plurality of event sources and a security manager coupled to the rules engine via a data network, wherein upon receiving an event, the rules engine determines what rules, if any, are triggered by the event and, upon triggering a rule, the rules engine determines if the rule pertains to security and, if so, sends a notification message to the security manager informing it of the triggered event, and wherein the security manager, on receiving a notification message from the rules engine, automatically establishes a new security zone based at least in part on the contents of the notification message, is disclosed.
    Type: Grant
    Filed: October 28, 2009
    Date of Patent: March 25, 2014
    Assignee: LiveOps, Inc.
    Inventors: Vidur Apparao, Niall Browne, Scott Bailey, Jeremy King
  • Patent number: 8660852
    Abstract: The method and system claimed recognizes phrases or segments within an electronic document, where the phrase or segment acts to trigger a function call to a sever component that connects to a CRM system or a CRM database and retrieves relevant information relating to and based on the recognized phrase. Further, the relevant information is formatted and displayed based on the content of the information retrieved and the context and content of the identified phrase.
    Type: Grant
    Filed: February 28, 2005
    Date of Patent: February 25, 2014
    Assignee: Microsoft Corporation
    Inventor: Veronica Y. Law
  • Patent number: 8639597
    Abstract: Systems and methods for verifying and monitoring employees are provided. Employees call-in to the system at scheduled times. If an employee misses a scheduled call-in, an alert can be generated. An employer notification process can generate the alert, notifying a supervisor of the employee's missed call. The alert can include the employee's name, the location of the employee, and the time he/she was supposed to call. Such systems and methods can be used to verify that a worker is at the proper location at the proper time and awake and alert during the entire time period that he/she is supposed to be working.
    Type: Grant
    Filed: April 25, 2013
    Date of Patent: January 28, 2014
    Assignee: Steadycare, LLC
    Inventors: Arthur Phillip Clifford, Patricia A. Marrin
  • Publication number: 20140006304
    Abstract: A business object model, which reflects data that is used during a given business transaction, is utilized to generate interfaces. This business object model facilitates commercial transactions by providing consistent interfaces that are suitable for use across industries, across businesses, and across different departments within a business during a business transaction. In some operations, software creates, updates, or otherwise processes information related to a business partner relationship and a business partner hierarchy business object.
    Type: Application
    Filed: June 28, 2012
    Publication date: January 2, 2014
    Inventors: Andreas Neumann, Christiane Schauerte, Claudia Dettweiler, Frank Kohler, Gunter Schmitt, Holger Martin Ohst, Jens Rohde, Joachim Pfeifer, Katja von Maydell, Marc-Oliver Genter, Markus Penn, Matthias Kahl, Michael Eisner, Robert B. Fuhge, Thomas Rischar, Toralf Grossmann, Ute Dittmann, Uwe Stromberg, Volker Mock, Marcus Echter, Sophie Kraut, Xenia Rieger, Albert Neumueller, Dietmar Henkes
  • Publication number: 20140006307
    Abstract: A business object model, which reflects data that is used during a given business transaction, is utilized to generate interfaces. This business object model facilitates commercial transactions by providing consistent interfaces that are suitable for use across industries, across businesses, and across different departments within a business during a business transaction. In some operations, software creates, updates, or otherwise processes information related to a customer business object.
    Type: Application
    Filed: June 28, 2012
    Publication date: January 2, 2014
    Inventors: Torsten Buecheler, Matthias Becker, Oliver Berger, Knut Heusermann, Christian Hohmann, Steffen Witt, Esther Landes, Thomas Witzel, Martin Haerterich
  • Publication number: 20140006306
    Abstract: A business object model, which reflects data that is used during a given business transaction, is utilized to generate interfaces. This business object model facilitates commercial transactions by providing consistent interfaces that are suitable for use across industries, across businesses, and across different departments within a business during a business transaction. In some operations, software creates, updates, or otherwise processes information related to a sales order business object.
    Type: Application
    Filed: June 28, 2012
    Publication date: January 2, 2014
    Inventor: Sanu Koshy
  • Publication number: 20140006305
    Abstract: A business object model, which reflects data that is used during a given business transaction, is utilized to generate interfaces. This business object model facilitates commercial transactions by providing consistent interfaces that are suitable for use across industries, across businesses, and across different departments within a business during a business transaction. In some operations, software creates, updates, or otherwise processes information related to a confirmed inbound delivery business object.
    Type: Application
    Filed: June 28, 2012
    Publication date: January 2, 2014
    Inventors: Stephan Hetzer, Amit Yaniv, Zoya Pronyakova, Alexander Krasinskiy
  • Publication number: 20140006303
    Abstract: A business object model, which reflects data that is used during a given business transaction, is utilized to generate interfaces. This business object model facilitates commercial transactions by providing consistent interfaces that are suitable for use across industries, across businesses, and across different departments within a business during a business transaction. In some operations, software creates, updates, or otherwise processes information related to a customer contract and a customer contract template business object.
    Type: Application
    Filed: June 28, 2012
    Publication date: January 2, 2014
    Inventors: Christian Haas, Uwe Enderle, Phani Bhushan Dhar, Olivier M. Dreidemy, Christian Griese, Alexander Koegler, Alexandra Mark, Bernhard May, Ralph Meiswinkel, Hamid Moghaddam, Sabine Montnacher, Attila Orban, Tibor Tarnai, Ivo Schmidt, Frank Freitag, Martin Szabadi, Simon Dieterich
  • Publication number: 20130339269
    Abstract: Embodiments of the present invention are generally related to a computer-implemented system and method for creating opportunities to increase business connections. In one embodiment, a method for creating opportunities to increase business connections comprises: enabling a first user to upload business data via a network to the administrator, and create a first user account; issuing the first user a first unique identifier for placement on a tangible article; enabling a second user to access the computer system via the network, upload data affiliated with the first unique identifier of the first user, and view the uploaded business data of the first user; and facilitating the development of a professional relationship between the first user and second user by enabling both the first and second user access a communication means via the network.
    Type: Application
    Filed: April 16, 2013
    Publication date: December 19, 2013
    Inventors: Russell Castro, Andrea Castro
  • Publication number: 20130332384
    Abstract: A computer-implemented method, including processing, with a processing device or a computer, information for allowing at least an agent of a principal and a third party to access an electronic forum, facilitating, with the processing device or the computer, within or via the electronic forum, a discussion, a communication, a correspondence, a negotiation, or other activity, involving the agent and the third party, recording and storing, in a memory device, a record of the discussion, the communication, the correspondence, the negotiation, or the other activity, involving the agent and the third party, and transmitting, with or from a transmitter, the processing device or the computer, the discussion, the record of the communication, the correspondence, the negotiation, or the other activity, involving the agent and the third party to a user communication device in response for a request for the record.
    Type: Application
    Filed: June 5, 2013
    Publication date: December 12, 2013
    Inventor: Raymond Anthony Joao
  • Publication number: 20130325744
    Abstract: According to some embodiments, an employee identifier may be received from an employee of an enterprise via an employee device. Based on the employee identifier, a subset of customers associated with the employee may be determined, and business data for each customer in the subset of customers may be received from a remote business server. For each customer in the subset of customers, a display of a virtual plant on the employee device may be automatically facilitated, wherein the display of each plant is automatically modified based at least in part on the business data received for that customer. According to some embodiments, an interactive employee input associated with a first virtual plant is received via the employee device and the display of the first virtual plant may be further modified based on the interactive employee input.
    Type: Application
    Filed: May 30, 2012
    Publication date: December 5, 2013
    Inventors: Eyal Sinai, Volker Guzman, Guy Kirschbaum, Lior Schejter