Abstract: A method and an apparatus for presenting clothing products and/or the like at sales points (20) of a commercial network, comprising steps of predisposing a plurality of electronic terminals (21) in the various sales points (20), remotely connecting the electronic terminals (21) with a central electronic unit (11), creating a database for the products which is modifiable via the central electronic unit (11), and running a program on a computer which enables the central electronic unit (11) to receive from each electronic terminal (21) a query signal associated to at least a product on the database, to locate one or more further products in the database which can be combined with the product associated to the query signal, and to transmit a response signal associated to the further products to the electronic terminal (21) from which the query signal originated.

Abstract: Systems and methods are described for collecting data in component memory of a printing device replaceable component and utilizing the data in a customer service center. A printing device records data related to the printing device, usage information, environment information, etc. in a memory tag of a replaceable component—such as a toner cartridge—used in the printing device. When the component is returned to the manufacturer for recycling, the information is retrieved from the memory tag and stored in a customer database. When a customer contacts the customer service center, a customer service operator accesses information related to the customer and to the printing device(s) used by that customer. Help screens, or menus, displayed to the operator are customized according to the product(s) owned by the customer and the environment within which the product is used.

Abstract: A restaurant greeter method includes storing a plurality of greeting messages in memory of a greeter, associating at least one greeting message with a specific time of day, playing the at least one greeting message from the memory of the greeter upon detection of an individual at the specific time of day, and playing a different message if an individual is detected and the time is not at the specific time of day. Messages and other data can be downloaded from a remote server or loaded at the greeter. The greeter can be interrupted by a base station. Each of the messages can be temporally assigned. In an example, a bypass circuit selectively connects the greeter intermediate to the menu post and the base station.

Abstract: One example embodiment includes a method for computing environment redundancy with check pointing. The method includes receiving a script application in a first computing environment and a second computing environment. The method further includes receiving the one or more scripts in the first computing environment and the second computing environment. The method further includes executing the script application and at least one of the one or more scripts in the first computing environment and preparing a snapshot of the state of the first computing environment at predetermined checkpoints in the script application and the one or more scripts. The method further includes saving the snapshot to a memory in the first computing environment, transmitting the snapshot to the second computing environment and saving the snapshot to a memory in the second computing environment.

Abstract: A server device includes an activity content evaluation unit, an activity pattern analyzing unit, an evaluation report creating unit, and an evaluation report sending unit, and is connected to an activity management information DB, which has activity management information for managing activity content of each salesperson registered. The server device evaluates the activity content of each salesperson based on the activity management information in the activity management information DB, and creates evaluation report information from the evaluation results.

Abstract: A system and method of modifying menu data. The system includes a computer for receiving menu data from a host computer, for modifying the menu data to exclude items unavailable for sale at a location, and for making modified menu data available for use by self-service computers at the location.

Abstract: An architecture that is operable to predict when a selected work item will be serviced in a contact center 100 includes a service time predictor 260 operable to (a) select a plurality of successive time intervals, each of the plurality of time intervals recurring cyclically over a period of time; (b) determine a number of work items likely to be serviced during each of the plurality of time intervals; (c) select an enqueued work item waiting to be serviced, the enqueued work item having a corresponding queue position; and (d) predict a time interval of the plurality of time intervals in which the selected work item will be serviced by comparing the queue position of the selected work item with the number of work items likely to be serviced in at least some of the time intervals.

Abstract: Some embodiments provide sales management methods, apparatus and computer program products. A customer at a public retail site is identified, along with a reason for a visit of the customer to the public retail site. A customer profile of the customer is identified responsive to the identification of the customer. A telecommunications product and/or service available to the customer is identified based on the customer profile and the identified reason for the visit. A display of information relating to the identified available telecommunications product and/or service is provided at a terminal positioned at the public retail site.

Abstract: A system for storing information about searches and inquiries by a customer is provided. The system includes a customer service server that receives information from two or more sources, such as from a retail location sales agent, a website, a call center agent, etc. The information is associated and correlated to interrelate inquiries from the different sources. Further, when the user enters a retail location, a node or server at the retail location can push test application to a user's mobile device based on the past inquiries. These test applications are provided only when the customer is present in the retail location. As such, hacking the application is prevented. Further, with the customer using the application in the retail location, a sales agent is present to assist the customer.

Abstract: A method of establishing a telecommunication service over a communication network between a user and a telecommunications services agent using a computer terminal. The method includes providing information regarding the telecommunication service to the user, by the agent interacting with a customer service application. The method also includes retrieving information regarding complementary services that are related to the telecommunication service, by the agent interacting with the customer service application, and describing the retrieved information regarding the complementary services to the user.

Abstract: A system and method for providing sale information including electronic coupons to a mobile wireless electronic device based on current location of the mobile wireless electronic device in relation to retail locations is described. The selection and communication of the sales information including electronic coupons to the mobile wireless electronic devices may also be made at least in part based on pre-defined preferences associated with a consumer associated with the mobile wireless electronic device.

Abstract: Methods, systems, and computer programs for servicing and/or providing spontaneous collaboration between a shopper and consultants concerning a shopping goal. Information about the shopper's physical or logical proximity to a particular product category, combined with the current contents of his or her shopping cart is used to determine one or more shopping goals. Information about each potential consultant, including physical proximity, willingness to consult, areas of expertise and recent experience is used to rank each consultant in terms of relevance to one or more shopping goal. Communication is established between the shopper and one or more consultants in order that consulting services be provided. Consultants' evaluations are maintained persistently for use in future ranking. In some cases collaboration is coordinated by a service bureau.

Abstract: A system and method for automated customer feedback allows for automatically collecting and analyzing customer feedback data regarding customer satisfaction and customer task completion with respect to self-service applications and live agents. When contacting a customer service center, customers provide one or more customer tasks. The customers are routed within the customer service center based on the customer task and/or one or more customer characteristics. While interacting with the customer service center, the customers are automatically asked one or more specific survey questions relating to the customers' interaction with the customer service center and the customers' satisfaction levels. The customers provide one or more survey responses to the survey questions. The survey responses are recorded and analyzed in order to modify and update the customer service center and the survey questions in order to increase customer satisfaction and increase customer task completion.

Abstract: Servicing and/or providing spontaneous collaboration between a shopper and consultants concerning a shopping goal includes deriving information about the shopper's physical or logical proximity to a particular product category, combined with the current contents of his or her shopping cart is used to determine one or more shopping goals; as well as information about each potential consultant, including physical proximity, willingness to consult, areas of expertise and recent experience is used to rank each consultant in terms of relevance to one or more shopping goal.

Abstract: The invention concerns a system designed for handling a queue at store checkouts and similar. Instead of one queue at each check-out counter all counters have one common single-line queue. At the front of the queue there is a display showing the status for each of the checkouts and indicates when the next customer in the queue should proceed to an available counter. The display shows the status of the checkout counters and thereby indicates to the next customer in the queue that it is time to proceed to an available checkout counter. The checkout counters and the central processing units are interconnected such that the display, upon the occurrence of specific triggering events associated with transaction events from a checkout counter, is arranged to automatically indicate a change in status and update the status for said checkout counter. The invention also relates to a method for handling a queue as referred above.

Abstract: An enhanced shopping system for facilitating grocery shopping and in-store advertising is disclosed. The system utilizes uniquely changes (1) the way grocery retail industry captures and retains customers, (2) how customers organize their shopping efforts in grocery stores, (3) the approach to advertising and reaching customers, and (4) the information available to retailers and merchandisers related to customer (a) shopping patterns, (b) responses to merchandising and advertising, and (c) specific impact of discounting/coupons.

Abstract: A socially aware club management system is disclosed that provides compliance with the laws and patron relationship building by automating data collection while providing employees with relevant patron information to form lasting relationships. This information may be used in both real world and virtual world applications to keep the club in positive daily relationships with its patrons.

Abstract: A system and method for improving and maintaining retail store customer loyalty through providing customers with quality services, timely assistances, and conveniences in all stages of product shopping. The system provides a web parts based collaborative online platform for retailers, product manufacturers, and service providers to share resources, distribute coupons, promote products and services, and communicate with customers. It further provides shopping assistances to help customers selectively receive coupons, redeem coupons online, build shopping lists online, retrieve shopping list and shopping reminders, find product shelf locations, place online orders, and manage budgets and nutrition. The system has the capability to collect customer shopping activity data, automatically analyze customer product purchase preferences, recommend products and services, and deliver relevant coupons and advertisements to customers.

Abstract: A business method for products and services. The business model provides for retail purchase of a product or service. The product or service is then transported from the retail point of purchase to a professional. The professional then activates the product or service for the consumer.

Abstract: A system and method for automatically advertising items put on display, as well as protecting those items against theft. The system and method include an event sensor associated with the item and connected to a monitoring and alarm transmitter for initiating an advertising experience on an associated and local graphic display whenever the item is manipulated or approached by a patron. Should the item be removed or taken from its display stand, a wireless alarm is automatically transmitted to a receiver of an authorized person. The system and method also perform a logging function when a patron approaches the item or removes it without taking it away. The system and method also include the ability to provide power to electronic items that are on display.

Abstract: One embodiment of the present invention is directed to a system for exhibiting at least visual content in one or more physical retail stores. Another embodiment of the present invention is directed to a method for exhibiting at least visual content in one or more physical retail stores. Another embodiment of the present invention is directed to a programmed computer for exhibiting at least visual content in one or more physical retail stores. Another embodiment of the present invention is directed to a computer readable medium for exhibiting at least visual content in one or more physical retail stores. In one example, the visual content may comprise advertising and/or operating specifications and/or performance specifications and/or dimensions and/or price displayed on a television, a computer monitor, a laptop computer display, a notebook computer display and/or a netbook computer display.

Abstract: An electronic method of providing a personalized experience to venue patrons, comprising receiving patron data associated with a plurality of patrons; receiving venue data associated with a plurality of venues; receiving, at at least one server, a request from a first patron to view a menu associated with a first venue of the plurality of venues; and generating, using a processor of the server, a personalized menu for display to the first patron based on patron data associated with the first patron and venue data associated with the first venue, the personalized menu including at least one offering for purchase.

Abstract: A system and method provides live-interaction between a user and an advertiser or the advertiser's representative. An advertisement and a corresponding live interaction icon is displayed before a user. The user may select the icon to indicate a desire for additional information concerning the advertisement. Upon selection, the system initiates a video-conference session between the user and advertiser for the live exchange of information. During the session the advertiser may provide supplementary content, such as a video or electronic document, for display in the user's browser. The system consists of three dedicated modules that perform the aforementioned method steps.

Abstract: Various disclosed help center features provide help to a user without a staffed help center, provide help to a user before the user recognizes the need, or create targeted commerce opportunities for a provider of goods or services. One help center feature provides a user with help that is specifically related to a component in the user's computer system and that is supplied to the help center feature by the component manufacturer. Another help center feature detects a condition that degrades performance, and hence user satisfaction, and alerts the user. Another help center feature detects an attempt by a computer system to inform the user of degraded performance and offers the user a solution. Another help center feature provides a user with a commerce opportunity specifically related to a component in the user's computer system and/or to the user's geographic location.

Abstract: A method for managing a health club according to the present invention includes: receiving member information from mobile terminals of users in a server that is connected to monitors each corresponding to a plurality of health equipments in a wired or wireless manner; setting the monitors to be allocated to the users, which are authenticated as a member, among the monitors by the server; generating a virtual machine that connects between the set monitors and the mobile terminals; and providing contents requested by the users through the set monitors using the virtual machine.

Abstract: A system that uses an essentially stationary device to scan barcodes or the like associated with items such as retail goods and services, library books, and so on. The system further includes an interactive graphical user interface that enables consumers to obtain a wealth of information about the scanned items and items similar in kind and/or different in kind but related in purpose to the scanned items, as well as promotional events and selling opportunities associated with the scanned items. The system allows a consumer to involve social knowledge in the decision making process of borrowing or purchasing a particular item. In an instant, the consumer can get a sense of an item's benefit to him or her based on the publicly available opinions of others. The system may be used to instantly check out items, communicate with staff, function as digital signage or to locate items in a facility.

Abstract: The invention provides systems, methods, and computer program products for the display of product information in or about a store. In particular, systems and methods are provided that use information from an in-store communication network to display product information on a rewritable paper at designated points within or about a store including product displays. A system and method for communicating through the in-store communication network printing and erasing instructions from a system controller to a printer located on a product display for printing and erasing the product information on the rewritable paper positioned about a display surface of the product display.

Abstract: A system, method and computer-readable medium for facilitating customer service feedback utilizing embedded feedback links are provided. A consumer generates an inquiry to a service provider. The service provider generates a responsive communication that includes at least one feedback link embedded within the response communication. The consumer can manipulate the feedback link to instantiate a variety of actions, including the escalation of the consumer inquiry.

Abstract: A system and methods for enabling a user to create a list of items on a portable computing device, to communicate with external devices to locate each of the items available on the list within a geographically limited area, to provide users with visual or aural cues as to the location of items on the list, to progress through the list of items as each item is selected or rejected, and providing discounts toward, information about, or alternatives to the available items on the list.

Abstract: An information processing system for electronically vertically integrating a consumer, retailer and wholesaler of diamonds (or jewelry) includes maintaining a diamond inventory database which lists common characteristics, wholesale price and retail price. In the retail facility or space, the consumer electronically searches the diamond database and is presented with record displays of diamonds within the scope of the search and the retail price. A retailer's computer can mimic the consumer search and display the wholesale price. This tracking and a sales alarm trigger facilitates a face-to-face sale of the diamond. An alarm issues when the consumer's search exceeds certain predetermined parameters.

Abstract: Provided herein are systems and methods for influencing shoppers while they consider making purchasing decisions in a retail establishment. Specifically, the systems and methods for influencing shoppers may occur during a shopper's first moment of truth by transmitting through a communication network one or more influential messages to a handheld wireless electronic device or intelligent shopping cart, which is in close proximity to a shopper during a shopping trip throughout a retail establishment.