Schedule Adjustment For A Person Or Group Patents (Class 705/7.16)
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Patent number: 11544307Abstract: A personnel selecting device includes: a personnel extracting unit which obtains information of a requested service from a client device, extracts personnel matched to the information of the requested service by referring to a job skill storage which stores information indicating a correspondence relationship between a service and personnel, and outputs the extracted personnel information to the client device; a personnel arranging unit which obtains, from the client device, information of personnel selected from among the extracted personnel, and requests the requested service of the selected personnel; and an analyzing unit which obtains, from the client device, information indicating evaluation details for the requested service performed in natural language, determines an evaluation for the evaluation details by analyzing a character string indicated by the evaluation details, and updates the information in the job skill storage based on the determined evaluation.Type: GrantFiled: April 18, 2019Date of Patent: January 3, 2023Assignee: PANASONIC INTELLECTUAL PROPERTY CORPORATION OF AMERICAInventor: Kohsuke Yoshioka
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Patent number: 11532011Abstract: A promotion processing system may include a point-of-sale terminal at a store to collect purchased product identifiers from products being purchased, and a promotion generation server. The server may obtain the collected purchased product identifiers from the point-of-sale terminal, determine a store-transaction count based upon the collected purchased product identifiers, and for each purchased product identifier, map the corresponding product to an aisle location within the store. The server may determine a corresponding aisle-transaction count for the aisle location corresponding to each product based upon the mapped aisle locations, and determine shopper paths of travel within the store based upon the store- and aisle-transaction counts. The server may identify a location within the store for an aisle violator sign for a promoted product located in one of the aisle locations based upon the shopper paths of travel and the aisle-transaction counts, and generate a digital promotion for the promoted product.Type: GrantFiled: November 6, 2020Date of Patent: December 20, 2022Assignee: INMAR CLEARING, INC.Inventors: Jennifer Mauldin, William Thomas Borders, Jr., Amy Callahan, Ryan Devoe, Christopher J. Henry, James Hertel, Sinem Hurst, Jordan Ivey, Andrew B. Jump, Leah Logan, Blake Marts, Laura O'Steen, JP Petermann, J. Brooke Smith, Srujana Takkallapally, Irving Turner, Tiffany Williams Khan, Andrew Wood, Robert Zomok
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Patent number: 11514384Abstract: Improvement of work is instructed based on an analysis result obtained by combining data having different timescales. A productivity improvement support system includes a time scale setting unit configured to, when 4M data having different time scales acquired from a target device contains data that satisfy a condition for detecting a state fluctuation, switch time scale of the 4M data to time scales according to a state fluctuation, a loss analysis calculation unit configured to analyze a production loss factor by using analysis model data in which the production loss factor of the target device when the condition is satisfied is determined, and a recommended work selection unit configured to select a recommended work when the production loss factor occurs from one or a plurality of recommended works by using recommended work data stored in association with the production loss factor.Type: GrantFiled: March 29, 2021Date of Patent: November 29, 2022Assignee: HITACHI, LTD.Inventor: Keita Nogi
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Patent number: 11508010Abstract: A back-end application computer server may access a location data store containing information about a set of locations to be visited, including location identifiers and location coordinates. The computer server may then prioritize the locations to be visited. A mobile unit data store may contain information about a set of mobile units, including mobile unit identifiers, mobile unit location coordinates, and mobile unit communication addresses. The computer server may then automatically assign each location to a mobile unit based on the location coordinates, the mobile unit location coordinates, at least one geo-fence, and said prioritization. Indications of assigned locations may be transmitted to each mobile unit via the associated mobile unit communication address, and electronic messages may be exchanged to support an interactive user interface display associated with assignments of locations to mobile units.Type: GrantFiled: June 6, 2016Date of Patent: November 22, 2022Assignee: HARTFORD FIRE INSURANCE COMPANYInventors: Fred Y Choi, Robert W. Proctor, Kim A. Root, Vikas Sachdeva, Vivek Nigam
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Patent number: 11494727Abstract: A method and system for verifying job deliveries, the method comprising storing, by a server, at least one job item in a database of a server, receiving, by the server, delivery data associated with the job item, the delivery data received from a first client device and including a first location data from the first client device, generating, by the server, a token associated with the delivery data, transmitting, by the server, the token to the first client device, wherein the first client device generates a scanning code that represents the token, receiving, by the server, the token and a second location data from a second client device, the token decoded from the scanning code by the second client device.Type: GrantFiled: August 7, 2017Date of Patent: November 8, 2022Assignee: TruckPay Inc.Inventors: Barry Scott Honig, Benjamin Martin Honig
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Patent number: 11481705Abstract: Apparatus and associated methods relate to automatically prioritizing predicted events in a dynamic predicted queueing profile (PQP) for a service provider (SP) for a finite future time period. In an illustrative example, a central orchestration engine (COE) may generate, in response to a request for service from a service seeking entity (SSE), a dynamic queueing event profile (DQEP) associating the SSE with the PQP for the SP at the future time period. The COE may, for example, generate a confidence level of execution (CLE) for each DQEP in the PQP based on a historical behavior profile (HBP) of the SP and of each corresponding SSE. The COE may, for example, apply the confidence level of execution to each corresponding DQEP to assign a priority in the PQP. Various embodiments may, for example, advantageously dynamically prioritize a queue based on historical behavior of an SP and SSEs in the queue.Type: GrantFiled: June 9, 2021Date of Patent: October 25, 2022Assignee: FLOQQUE, LLCInventor: Michael J. Wozniak
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Patent number: 11481702Abstract: A method implements a worksite information management system. A selection that includes a task block is received. A task corresponding to a worksite is updated to include the task block. The task is presented to one of a worker interface, a trade interface, and a builder interface. An update to the task block is received. The task is updated using the update to generate an updated task. The updated task is presented to one of the trade interface and the builder interface.Type: GrantFiled: June 18, 2021Date of Patent: October 25, 2022Assignee: MiView Integrated Solutions, LLCInventor: Luis A. Uriarte
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Patent number: 11410243Abstract: Systems and methods for segmenting claims data for actuarial modeling are disclosed. For example, traditional actuarial models determine the money paid out in a given month and estimate future months based at least in part on the money paid out, but these traditional models fail when dealing with volatile data for new markets and/or expanding member base. The presently-disclosed systems and methods segments data into incremental metrics and uses the segmented data to provide more granular information about the claims. Increasing granularity in data not only increases accuracy for predictions but the new actuarial model developed using segmented data may also be used as market analysis tools to predict favorable new markets to enter.Type: GrantFiled: January 8, 2019Date of Patent: August 9, 2022Assignee: Clover HealthInventors: Judah Rabinowitz, John Henrik Rogers, Ivy Jiangxia Dong, Julia Wu
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Patent number: 11361263Abstract: The purpose of the present invention is to effectively deploy limited human resources. Provided is an information processing device (210) including: a specifying unit (211) that specifies positions of customers in a certain space; a determination unit (212) that determines the deployment of store clerks on the basis of the number of store clerks and the specified positions; and an output unit (213) that outputs deployment information indicating the determined deployment.Type: GrantFiled: March 1, 2018Date of Patent: June 14, 2022Assignee: NEC CORPORATIONInventor: Kazuyoshi Warita
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Patent number: 11356391Abstract: A method of role-based collaboration includes accessing information about a project that includes tasks to be executed, and that includes roles for execution of the tasks, the information including the roles and specified team members assigned to the roles. The method includes creating a conferencing channel for the project, with role-based group membership. The method includes role-based joining the specified team members as group members of the conferencing channel. The specified team members are automatically joined as the group members, which automatically change contemporaneous with any corresponding changes in the specified team members assigned to the roles. The method further includes transferring messages between the group members and thereby the specified team members via the conferencing channel that is accessible to the specified team members from client software running on devices usable by the specified team members.Type: GrantFiled: June 23, 2021Date of Patent: June 7, 2022Assignee: The Boeing CompanyInventors: Kenneth W. Sain, Andreas Sindlinger
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Patent number: 11348391Abstract: An electronic lockbox control system allows visiting agents (such a “showing agents” in a real estate sales situation) to make an appointment to visit a property that is protected by an electronic lockbox, using a time-sensitive authorizing credential that is provided by a central computer; and then, if that visiting agent is delayed because of an earlier appointment, the central computer can automatically create a new time-sensitive authorizing credential that is time-shifted, so that visiting agent can later visit that remote property and obtain access to that lockbox at the later, time-shifted appointment time. Another interested party (e.g., a homeowner) can decline that later, time-shifted appointment. The visiting agent can carry a smart phone with a GPS receiver, and the central computer can use his GPS coordinates to calculate his physical position, and calculate his travel time to the next lockbox location to automatically create the new, time-shifted appointment time.Type: GrantFiled: July 10, 2020Date of Patent: May 31, 2022Assignee: Sentri Lock, LLCInventors: Scott R. Fisher, Charles P. Shroder
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Patent number: 11321676Abstract: Systems and methods for managing flexible events in an electronic calendar are disclosed. In embodiments, a computer-implemented method comprises: determining, by a computing device, that an electronic calendar event is a flexible event based on recording data of the electronic calendar event indicating that a recording of the electronic calendar event may be available; determining, by the computing device, an end date by which the electronic calendar event must be completed based on the scheduling data; and displaying, by the computing device, an electronic calendar with the electronic calendar event to a user.Type: GrantFiled: November 25, 2019Date of Patent: May 3, 2022Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Michael Bender, Gordan G. Greenlee, Michael P. Shute, Siddhartha Sood
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Patent number: 11321672Abstract: Scheduling events with multiple invitees includes: identifying a plurality of invitees for an event in a calendar system having at least one processor; searching an availability associated with each of the invitees to determine a number of periods of availability in the calendar system, at least some of the invitees being available during each period of availability; creating a separate instance of the event in the calendar system for each identified period of availability; and for each invitee available during at least one of the periods of availability, assigning the invitee to one said instance of the event for which that invitee is available with the calendar system.Type: GrantFiled: May 29, 2018Date of Patent: May 3, 2022Assignee: Airbnb, Inc.Inventors: Nancy E. Kho, Bill D. Le, Fang Lu, Alaa Abou Mahmoud
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Patent number: 11315050Abstract: A system is provided for a workforce management system adapted to perform automated scheduling operations based on one or more scheduling rules. The system includes a processor and a computer readable medium operably coupled thereto, to perform the scheduling operations which include receiving, from an administrative user, parameters for a plurality of queries for a gamified survey, determining the gamified survey for the plurality of queries, wherein each of the plurality of queries further comprises an agreement level with an answer to the query, distributing the gamified survey to a first user through the workforce management system, detecting a first survey response by the first user to the gamified survey, and generating, without input from the administrative user, a first scheduling rule associated with the first user based on the first survey response.Type: GrantFiled: May 1, 2019Date of Patent: April 26, 2022Assignee: NICE LTD.Inventors: Nicholas Duane Martin, Brent Allen Haferkamp, Oren Gerstner, Chetan Prajapati, Juan Claudio Serviere Morales
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Patent number: 11288635Abstract: Systems, methods, and software technology for enhancing calendars of interest is disclosed herein. In an implementation, a calendar of interest is added to an online calendar. The calendar of interest comprises a schedule of events and a rule set for adjusting the schedule of events. As the events occur in the online calendar, a record of participation by a user with respect to the events is identified. After each event has occurred, a determination is made whether to make an adjustment to the schedule of events based at least on the rule set for the calendar of interest and the record of participation by the user after the event. If so, the schedule of events is updated in the online calendar to reflect any adjustments.Type: GrantFiled: June 28, 2017Date of Patent: March 29, 2022Assignee: MICROSOFT TECHNOLOGY LICENSING, LLCInventors: Clea Allington, Cindy Kwan, Jaime Hwacinski
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Patent number: 11288636Abstract: In order to facilitate automatic electronic calendar rescheduling in response to out-of-office statuses, systems and methods are described including receiving, by processors, an out-of-office notification associated with meeting attendees. The processors identify a need-to-reschedule meeting data item of respective need-to-reschedule meetings. The processors utilize a meeting scheduling machine learning model to predict a plurality of parameters of a meeting room object representing respective candidate rescheduled meetings based at least in part on schedule information and location information associated with the at least one need-to-reschedule meeting data items. The processors cause to display an indication of the respective candidate rescheduled meetings in response to the out-of-office notification on a screen of a computing device associated with the respective attendees.Type: GrantFiled: January 23, 2020Date of Patent: March 29, 2022Assignee: Capital One Services, LLCInventors: James Zarakas, George Bergeron, Adam Vukich
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Patent number: 11271741Abstract: The subject disclosure relates to systems, devices, and methods for executing operations related to procurement of individualized medicine therapies. Also disclosed are embodiments systems, methods, and devices for accessing a wide range of individualized medicine platform modules. Furthermore, disclosed herein are individualized medicine platform systems, methods and devices communicatively coupled to blockchain computing systems comprising several nodes. The disclosed systems, methods, and devices also generate chain of custody and chain of identity event data.Type: GrantFiled: November 27, 2019Date of Patent: March 8, 2022Assignee: VINETI INC.Inventors: Khurram Mahmood, Eric Mathew Bell, Stuart Maxwell Altman, Jeremy Alan Dunn, Sambasiva R Pedapalli, Christopher Prado Dunn, Nerses Ohanyan, Anand Kothari, Ryan Jeffrey Southwick, Richard Brewster Wickersham, III
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Patent number: 11218332Abstract: A data transmission method and a smart household control device are provided. The smart household control device sends or receives WiFi data within a first preset period in each preset timing cycle if a smart household control device needs to send or receive WiFi data and ZigBee data; and when the first preset period ends, it stops sending or receiving WiFi data, and sends a first control instruction to a wireless access point device, where the first control instruction is used to instruct the wireless access point device to stop sending WiFi data to the smart household control device; and then it sends or receives ZigBee data within a second preset period in each preset timing cycle, where the first preset period and the second preset period do not overlap. So interference can be avoided between WiFi communication and ZigBee communication.Type: GrantFiled: May 16, 2017Date of Patent: January 4, 2022Assignee: Huawei Technologies Co., Ltd.Inventors: Xin Lv, Jinzhou Xie, Guangyuan Li
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Patent number: 11186058Abstract: An analysis device and an analysis method for a preparatory work time in a paper converting machine, includes an operator position detection device configured to detect a working position of an operator in the preparatory work time of a box making machine, an action diagram creation unit configured to create an action diagram of the operator based on the detection result of the operator position detection device, a work content item table creation unit configured to create a work content item table indicating a work content in the preparatory work time for each item based on operation processing data and operation data of the box making machine, and an operation process improvement item selection unit configured to select an improvement item of an operation process in the preparatory work time based on a creation result of the action diagram creation unit and the work content item table creation unit.Type: GrantFiled: September 27, 2017Date of Patent: November 30, 2021Assignee: MITSUBISHI HEAVY INDUSTRIES MACHINERY SYSTEMS, LTD.Inventors: Yasunari Suzuki, Masayoshi Tanchi, Makoto Shimohatsubo, Osamu Yamamoto
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Patent number: 11176598Abstract: In some examples, artificial intelligence and machine learning based conversational agent may include ascertaining, based on a chat conducted with a conversational chatbot, a request by a user to purchase a product, and an attribute associated with the user. An intent associated with the user to purchase the product may be generated. Further, a catalog that includes a plurality of products that match the request by the user to purchase the product may be generated. Selection of a product from the plurality of products may be received. Identification of a quantity associated with the selected product may be received. A purchase request may be generated. A purchase order associated with the selected product may be generated. Further, based on the purchase order associated with the selected product, the selected product may be procured for the user.Type: GrantFiled: December 10, 2018Date of Patent: November 16, 2021Assignee: ACCENTURE GLOBAL SOLUTIONS LIMITEDInventors: Shaun Cyprian D'Souza, Hussain M. Boxwala, Vaibhav Vijay Kotwal, Sudharshan Reddy, Annapurna Patcharla, Suman Mishra, Swaminathan Gopalakrishnan, Harsha Jawagal
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Patent number: 11151658Abstract: The present invention relates to methods and systems that automate the assignment of insurance claims to the best available resource utilizing the loss, location, and other criteria. Disclosed embodiments incorporate real-time dynamically updated geographic data into the claims assignment process. In accordance with the geographic data and other data related to particular claims, the resources, which include adjusters, can be assigned to claims in close proximity to their real-time location, and the dynamic nature of the geographic data means that claims are assigned to adjusters as received. An adjuster already in proximity to a location of incoming new claims can have claims added and removed based on real-time geographic data and as claims are filed. Some disclosed embodiments effect the assignment of automobile insurance repair claims to the best available resource, where the resource is a person or entity which operates to resolve automobile repairs.Type: GrantFiled: August 26, 2019Date of Patent: October 19, 2021Assignee: GIGAWARP TECHNOLOGIES LLCInventors: Larry B Cochran, Anthony H Scow, Michael T Cronin
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Patent number: 11144856Abstract: A computerized-method for reducing overtime payment cost in a contact center due to multiple agents unexpected absence. The computerized-method comprising generating notifications as to an unexpected absence of agents in forthcoming shifts, displaying the notifications and enabling bidding process. Upon receiving a bidding request including requirements for an unfilled shift, operating a bidding unit to create a bidding session. Retrieving eligible agents according to the included requirements; sending the eligible agents a bidding-notification with an incentive amount; receiving bid amounts from bidders; sorting the bid amounts according to the value thereof; maintaining a list of top-lowest bidders; notifying each bidder if the bid amount is included in the list of top-lowest bidders and enable change of bid amount; notifying the bidders in the list of top-lowest bidders that they are assigned to the unfilled shift and provide the user details of the top-lowest bidders via the display unit.Type: GrantFiled: March 18, 2020Date of Patent: October 12, 2021Assignee: NICE LTD.Inventor: Niranjan Nitin Bagade
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Patent number: 11115499Abstract: A system includes a client device and a server in communication to a database. The server receives a request for service from a client device via an electronic message. The server then generates instructions to receive a characteristic of the client device, and to query for a record to identify whether the characteristic has a predetermined time period for priority service. The server determines whether a timestamp of the request is within the predetermined time period for the priority service. The server then increments a counter value associated with request having the characteristic having the timestamp within the predetermined time period for the priority service. When the counter value satisfies a threshold value, the server automatically adjust a record of each request having the characteristic to indicate the priority service regardless of a basis for the request.Type: GrantFiled: August 21, 2019Date of Patent: September 7, 2021Assignee: MASSACHUSETTS MUTUAL LIFE INSURANCE COMPANYInventors: Michal Knas, Jiby John
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Patent number: 11074657Abstract: Techniques for gamifying risk management services include associating a financial status of a user with a defensible position display element in a gameplay scenario, receiving risk management data regarding at least one risk management service secured by the user, associating the risk management service with at least one defensive display element in the gameplay scenario, and providing the defensible position display element and each defensive display element to a display to cause the display to visualize the defensible position display element protected by each defensive display element in the gameplay scenario.Type: GrantFiled: March 25, 2019Date of Patent: July 27, 2021Assignee: United Services Automobile Association (“USAA”)Inventors: Shane C. Osborne, Jaime Fernandez, Jr.
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Patent number: 11023203Abstract: A first record group and a second record group having a tree structure are merge-sorted. The first record group and the second record group are acquired, and depth information indicative of the hierarchical depth of the tree structure is attached as metadata to key information on each node of each record included in the acquired first record group and second record group. The depth information is compared in preference to the key information to perform merge sort sequentially.Type: GrantFiled: March 11, 2019Date of Patent: June 1, 2021Assignee: International Business Machines CorporationInventors: Hiroshige Hayashizaki, Megumi Ito
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Patent number: 11017489Abstract: A system and a method disclosed herein provides search and recommendation mechanisms for selecting attorneys. In an embodiment, a processor identifies a claim litigated by a candidate attorney. The processor uses historical claim data and a claim score for an attorney who opposed the candidate attorney when litigating the claim to determine a claim score for the candidate attorney. The processor then uses the candidate attorney claim score to recalculate the opposing attorney claim score, and checks to see whether the claim scores have converged. If the scores have not converged, the processor iteratively recalculates the claim scores of the candidate attorney and the opposing attorney until the scores converge. Finally, the candidate attorney claim score is used to determine an overall score for the candidate attorney which can be compared against the scores of other attorneys and used for attorney search and recommendation.Type: GrantFiled: November 26, 2019Date of Patent: May 25, 2021Assignee: Clara Analytics, Inc.Inventors: Zhe Jia, Hari Sarang Nathan, Shengnan Li
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Patent number: 11010848Abstract: The present disclosure contemplates a variety of improved methods and systems for providing predicted outcomes which can include suggested strategies for pursuing legal matter resolution. Machine learning algorithms and artificial intelligence can analyze information from a plurality of data sources to determine important factors and dynamically adjust the weights of the information received to provide accurate predictions.Type: GrantFiled: April 25, 2018Date of Patent: May 18, 2021Inventor: Michele Colucci
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Patent number: 11010699Abstract: An electronic calendar and method of controlling an electronic calendar. A calendar image of a calendar for a person is displayed on a display screen on a display device. The calendar image comprises a plurality of day boxes. A summary of information for the person for a day is displayed in a day box corresponding to the day in the plurality of day boxes. A detail view box is displayed overlaid on the calendar image adjacent to the day box in response to a selection of the day box by an operator. Detailed information for the person for the day is displayed in the detail view box. The detailed information may include work shift information and enable swapping work shifts with others.Type: GrantFiled: January 30, 2020Date of Patent: May 18, 2021Assignee: ADP, LLCInventors: Kevin Lu, Shayne Bowman, Bill Dinh, Aaron Miller, Eric Stolten, Pramod Lakshmanan, Melissa Scano-Person, Vinitha Kontham, Erick Soto
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Patent number: 10977591Abstract: A work shift management device includes a first display controller and a counting unit. The first display controller displays, for each user ID, an input form for designating a desired working time slot among a plurality of working time slots. The counting unit counts a number of people who can work in each of the working time slots. The input form is a separate form corresponding to each of the working time slots, and is provided with a plurality of date fields having a predetermined form and being respectively associated with dates. A mark attachment area for attaching a predetermined mark is provided at each date field. The counting unit counts the number of people who can work in each of the time slots associated with each of the date fields by counting a number of the user IDs for which the mark is attached to the mark attachment area.Type: GrantFiled: March 9, 2017Date of Patent: April 13, 2021Assignee: CASIO COMPUTER CO., LTD.Inventor: Keita Anjo
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Patent number: 10949252Abstract: Techniques for benchmarking a machine learning model/algorithm are described. For example, in some instances a method includes generating an execution plan for benchmarking of at least one task corresponding to a machine learning model based on an identified machine learning model, identified training data, and at least one objective for the benchmarking job; receiving execution statistics about the execution of the task as a part of the benchmarking job according to the execution plan; and updating the execution plan based at least in part on the received execution statistics of the task.Type: GrantFiled: February 13, 2018Date of Patent: March 16, 2021Assignee: Amazon Technologies, Inc.Inventors: Sandeep Krishnamurthy, Jiajie Chen, Jonathan Esterhazy, Naveen Mysore Nagendra Swamy, Ruofei Yu, Yao Wang, Roshani Nagmote, Hagay Lupesko, Vikram Madan
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Patent number: 10936980Abstract: Present embodiments are directed toward systems and methods for enhancing the organization and overall management of resource allocation items in one or more enterprise networks by normalizing corresponding allocation objects, filtering the allocation objects based on one or more attributes of the allocation objects, grouping the allocation objects in a client instance view viewable to an individual, and generating a variety of allocation objects in accordance with the one or more filter configuration inputs and the one or more grouping configuration, improving client instance customization of resource allocations.Type: GrantFiled: May 7, 2018Date of Patent: March 2, 2021Assignee: SERVICENOW, INC.Inventors: Nitin Lahanu Hase, Pradeep Bansal, Sharath Chandra Lagisetty, Sunil Basavapura Nagarajappa, Yogesh Devatraj, Shankar Kattamanchi, Krishna Durgasi
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Patent number: 10904393Abstract: A scheduling communication system and method are disclosed. The system comprises a gateway comprising a telephony interface, a data repository; and, a scheduling interface. The gateway stores, in the data repository, a registration for a user associated with a booking, the registration including a telephone number for the user. Upon receiving a data communication at the scheduling interface on the booking, the gateway triggers a telephone call via the telephony interface to the user's telephone number and outputs verbal information on the booking. Upon receiving an input from a user during a call from the telephone number via the telephony interface, the gateway generates a data communication on the input and communicate the data communication on the input via the scheduling interface.Type: GrantFiled: November 15, 2018Date of Patent: January 26, 2021Assignee: SECOND GUEST LTDInventors: Andy Chadbourne, Simon Ashford
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Patent number: 10860958Abstract: A work object processing apparatus includes a memory unit configured to include a user memory region associated with user information, a message thread memory region accessible through the user information and associated with a message thread, and a work object memory region accessible through the message thread and associated with a work object, a message thread processing unit configured to receive a work object, including a work producer, a work processor, and work contents, through a chat room associated with a message thread and to process work object operation on the message thread, and a work object processing unit configured to process a work object state of the work object changed in a work processing diagram depending on a work interaction between the work producer and the work processor.Type: GrantFiled: December 15, 2016Date of Patent: December 8, 2020Assignees: DELTA PDS CO., LTDInventors: Hyun Kyu Choi, Dong Kyu Choi, Jae Ho Choi
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Patent number: 10846631Abstract: A personal communication system generates a request for initial schedule information corresponding to an initial workforce schedule generated by an enterprise analysis system. The personal communication system transmits the request for initial schedule information to the enterprise analysis system and receives a response including the initial schedule information. The personal communication system then generates a view of the initial workforce schedule based on the initial schedule information and displays the view of the initial workforce schedule in a primary application running on the personal communication system. The personal communication system then monitors for schedule factors relevant to the initial workforce schedule and transmits the schedule factors for use by the enterprise analysis system in generating an updated workforce schedule.Type: GrantFiled: January 18, 2011Date of Patent: November 24, 2020Assignee: Verint Americas Inc.Inventor: Jeffrey Scott Cameron
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Patent number: 10832185Abstract: Systems and techniques for goal optimized process scheduler are described herein. A set of processes may be obtained from a plurality of process engines. Process data may be identified for each member of the set of processes. Goal data may be obtained for a goal. The goal data may indicate elements for attainment of the goal by completion of one or more processes of the set of processes. A process schedule may be generated for the set of processes based on the goal data. The process schedule may be optimized through removal of processes from the process schedule by comparison of the process data to the goal data. The optimized process schedule may include a linear organization of processes for attainment of the goal. An optimized process schedule workflow may be created for display on a user interface of a computing device.Type: GrantFiled: January 10, 2018Date of Patent: November 10, 2020Assignee: Wells Fargo Bank, N.A.Inventors: Nathan Craig Bricklin, Gregory John Hansen, Adnan Khan, Kathleen E. McGinn, Ryan Benjamin Miller, Wairnola Marria Rhodriquez
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Patent number: 10810528Abstract: Various embodiments are directed to techniques for organizing fulfillment of enterprise products, such as by using a request manager informed by enterprise resources and resource utilization to recommend a facility to fulfill a product request. Some embodiments are directed to identifying a product request and determining the equipment and skills necessary to fulfill the product request. Based on this information and location data, embodiments may determine a set of facilities as candidates to fulfill the request. A machine learning model may be used to analyze current resource utilization of the facilities and predict facility availability and estimated completion times for the request fulfillment. A candidate facility may be recommended for fulfillment of a request based on facility availability and estimated completion times. In some embodiments, historical resource utilization may be used to inform further staffing and equipment service decisions.Type: GrantFiled: July 19, 2019Date of Patent: October 20, 2020Assignee: Capital One Services, LLCInventors: Jeremy Phillips, Ehab Awadallah, St. John G. Hill
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Patent number: 10789559Abstract: A method and system for automatically generating a virtual assisted task is provided. The method includes establishing secure connections between a hardware device and databases external to the hardware device. A group of tasks associated with an individual are identified and available timeframes associated with an availability of the individual are determined. A first potential score and maximum score for each task are computed. The first potential score is compared to each maximum potential score and in response, a subset of tasks are automatically selected. The subset of tasks are mapped to the available timeframes and results of the mapping a cached within a caching circuit of the hardware device. Results of the caching are presented via the hardware device.Type: GrantFiled: June 23, 2016Date of Patent: September 29, 2020Assignee: International Business Machines CorporationInventors: Pritpal S. Arora, Bijo S. Kappen, Gopal S. Pingali, Adinarayana Sakala
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Patent number: 10776731Abstract: Various embodiments are directed to techniques for organizing fulfillment of enterprise products, such as by using a request manager informed by enterprise resources and resource utilization to recommend a facility to fulfill a product request. Some embodiments are directed to identifying a product request and determining the equipment and skills necessary to fulfill the product request. Based on this information and location data, embodiments may determine a set of facilities as candidates to fulfill the request. A machine learning model may be used to analyze current resource utilization of the facilities and predict facility availability and estimated completion times for the request fulfillment. A candidate facility may be recommended for fulfillment of a request based on facility availability and estimated completion times. In some embodiments, historical resource utilization may be used to inform further staffing and equipment service decisions.Type: GrantFiled: July 19, 2019Date of Patent: September 15, 2020Assignee: Capital One Services, LLCInventors: Jeremy Phillips, Ehab Awadallah, St. John G. Hill
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Patent number: 10762457Abstract: A networked system shares operational information (tasks, positions, times, etc.) between dissimilar operators performing dissimilar operations in a same marine field. The shared information include associations (linkages and conflicts) that allows each operator to optimize its operations and complete tasks in a more efficient manner. As part of this system, a planning tool having a graphical user interface can be used to visualize plans at an operator (and nearby operators). Changes made to plans by one operator are shared with other operators via the system and illustrated in the interface at the other operators, thereby allowing the other operators to make their own respective operational changes in response.Type: GrantFiled: May 14, 2019Date of Patent: September 1, 2020Inventors: John Grant, Stuart Darling, Scott Cameron, Dave Gentle
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Patent number: 10754310Abstract: A probability distribution of a manufacturing system's performance conditioned on a training dataset comprising a historical tensor and associated performance metric of a reference period is learned. An input tensor associated with a time window and the input tensor's associated performance metric may be received. The input tensor includes at least multiple sensor variables associated with the manufacturing system and multiple steps of the manufacturing system's manufacturing process. Based on the probability distribution, an overall change is determined between the training dataset's relationship of the historical tensor and associated performance metric, and the relationship of the input tensor and the input tensor's associated performance metric. Based on the probability distribution, contribution of at least one of the multiple variables and the multiple steps to the overall change is determined. An action is automatically triggered in the manufacturing system which reduces the overall change.Type: GrantFiled: October 18, 2018Date of Patent: August 25, 2020Assignee: International Business Machines CorporationInventor: Tsuyoshi Ide
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Patent number: 10740707Abstract: Systems and methods for performing task using a simple code. Combination of unique marker and simple code is arranged to represent multiple tasks which belong to one or multiple applicants. In practice, after a user enters a code, a list of tasks shows up on screen for selection. Past tasks are arranged retrievable for marker and code combination. Task is also searchable via query containing related information. Some tasks which have the same nature are assigned the same code for use at different places.Type: GrantFiled: April 10, 2016Date of Patent: August 11, 2020Inventor: Chian Chiu Li
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Patent number: 10726470Abstract: Systems and methods described herein may process information to perform a checkout of a product, the product comprising an experience, a physical product, and/or a digital product. The product may be fulfilled and a charge associated with the product may be processed after the product has been fulfilled.Type: GrantFiled: July 25, 2013Date of Patent: July 28, 2020Assignee: TRAINA INTERACTIVE CORP.Inventors: Trevor Dow Traina, Joseph Peter Vierra, Jennifer Chih-Ting Chen, Mitchell Paul Galbraith
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Patent number: 10706374Abstract: Disclosed herein are aspects of a staff scheduling system for preparing a staffing schedule report for secondary education campuses of a school district. In one embodiment, a staff scheduler comprises at least one interface for receiving a plurality of inputs from at least one external computing device; and a processor configured to perform a staff scheduling algorithm to generate a staffing schedule report for the secondary education campuses, wherein the staff scheduling algorithm generates a series of input prompts and decisions based on the plurality of inputs. The plurality of inputs includes at least courses requested by students at each campus, current teachers available in the district, current teachers' qualifications, campus facility information, which courses may be shared at multiple campuses, and which staff may be shared by multiple campuses.Type: GrantFiled: March 16, 2018Date of Patent: July 7, 2020Assignee: Education Advanced, Inc.Inventors: J. Eli Crow, Kenneth L. Sikes, Shawn M. Rasure
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Patent number: 10700695Abstract: Multipliers are fundamental building blocks in signal processing, including in emerging applications such as machine learning (ML) and artificial intelligence (AI) that predominantly utilize digital-mode multipliers. Generally, digital multipliers can operate at high speed with high precision, and synchronously. As the precision and speed of digital multipliers increase, generally the dynamic power consumption and chip size of digital implementations increases substantially that makes solutions unsuitable for some ML and AI segments, including in portable, mobile, or near edge and near sensor applications. The present invention discloses embodiments of multipliers that arrange data-converters to perform the multiplication function, operating in mixed-mode (both digital and analog), and capable of low power consumptions and asynchronous operations, which makes them suitable for low power ML and AI applications.Type: GrantFiled: February 26, 2020Date of Patent: June 30, 2020Inventor: Ali Tasdighi Far
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Patent number: 10692026Abstract: Disclosed herein are aspects of a staff scheduling system for preparing a staffing schedule report for at least one elementary education campus of a school district. In one embodiment, a staff scheduler comprises at least one interface for receiving a plurality of inputs from at least one external computing device; and a processor configured to perform a staff scheduling algorithm to generate a staffing schedule report for each of the elementary education campuses, wherein the staff scheduling algorithm generates a series of input prompts and decisions based on the plurality of inputs. The plurality of inputs may include at least student data, teacher data, enrollment data, and required minutes per course per week.Type: GrantFiled: July 20, 2018Date of Patent: June 23, 2020Assignee: Education Advanced, Inc.Inventors: J. Eli Crow, Kenneth L. Sikes, Shawn M. Rasure
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Patent number: 10685300Abstract: Particular embodiments may receive, from a first client device, registration information for a service to be provided at a service location. Particular embodiments may add the first client device to a waiting queue for the service, wherein the waiting queue comprises one or more client devices. Particular embodiments may determine a target service time for the first client device based on location information received from the first client device and status information received from the client devices in the queue. Finally, particular embodiments may send, to the first client device, a notification regarding the target service time.Type: GrantFiled: March 7, 2017Date of Patent: June 16, 2020Assignee: Facebook, Inc.Inventors: Guy Gregoire Nicolas Leclercq, Laurent Gabriel Stephane Charignon
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Patent number: 10657472Abstract: A method and system for work management with respect to delivery of IT services is provided. The method includes identifying via a plurality of integrated computer sensor devices within a work management computing system, work types associated with computer based work functions executed by multiple work execution computing systems connected to a work management computing system. Specified work functions of the computer based work functions are defined and multiple interfaces connected between the multiple work execution computing systems and the work management computing system are identified. Groups of the specified work functions are consolidated based on associated work types and each group is modified based on update data. Resources associated with execution of each group are optimized and resource staffing plan associated with resources is generated.Type: GrantFiled: August 6, 2015Date of Patent: May 19, 2020Assignee: International Business Machines CorporationInventor: Sameer G. Phadke
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Patent number: 10628180Abstract: In some examples, there may be provided systems, devices, and methods for using data from disparate databases to determine characteristics of a set of users within an organizational unit and generate customized user interface elements for display within a user interface.Type: GrantFiled: August 20, 2019Date of Patent: April 21, 2020Assignee: C/HCA, Inc.Inventors: Cae Swanger, Steve Killian
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Patent number: 10621003Abstract: Provided herewith are embodiments related to a system, computer program product and a method for workflow handling, for example, in a cloud computing environment. Recommendations are provided to tenants regarding a replacement or improvement of activities or tasks in an orchestration workflow determined to have sub-optimal activities or tasks. The recommendation is based on a comparison of activities or tasks of a plurality of orchestrations that are deemed similar. The orchestrations deemed similar are grouped and ranked based on performance. Tenants implementing orchestrations that are ranked below the top ranked orchestration (sub-optimal) are provided with recommendations. The recommendations can be used to improve performance of the lower ranked orchestrations based on the performance of the top ranked orchestration.Type: GrantFiled: March 31, 2017Date of Patent: April 14, 2020Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventor: Vinod A. Valecha
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Patent number: 10565564Abstract: Systems and methods for managing flexible events in an electronic calendar are disclosed. In embodiments, a computer-implemented method comprises: determining, by a computing device, that an electronic calendar event is a flexible event based on recording data of the electronic calendar event indicating that a recording of the electronic calendar event may be available; determining, by the computing device, an end date by which the electronic calendar event must be completed based on the scheduling data; and displaying, by the computing device, an electronic calendar with the electronic calendar event to a user.Type: GrantFiled: March 8, 2017Date of Patent: February 18, 2020Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Michael Bender, Gordan G. Greenlee, Michael P. Shute, Siddhartha Sood