Calendar-based Scheduling For A Person Or Group Patents (Class 705/7.18)
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Patent number: 9407707Abstract: An electronic calendar includes such features as recurring reminders, dividing unpredictable work loads into equal pieces, template free parsing, a reminders scheduling algorithm to reduce spikes, dynamic delivery and recovery algorithms, methods for splitting the work load between controllers and workers and for monitoring progress, all within the context of a calendar architecture for a large enterprise.Type: GrantFiled: September 14, 2012Date of Patent: August 2, 2016Assignee: FACEBOOK, INC.Inventors: Rupesh Chhatrapati, Richard J. Treitel, Jon Chester, David Sobotka, Louis Lao, Andrew Zaeske, Meera Vengadasubbu
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Patent number: 9374429Abstract: Thus, in one embodiment an apparatus includes at least one processor, at least one display controlled by the processor, and at least one wireless transceiver communicating with the processor. The processor is configured to transmit a message accessible to at least one recipient that includes data representing at least one non-alphanumeric who icon representing a person, at least one non-alphanumeric what icon representing an event and/or activity, and at least one non-alphanumeric when icon representing a time associated with the event and/or activity. Furthermore, at least one of the following represented by data included in the message is modifiable based on input from at least one recipient: the at least one who icon, the at least one what icon, and the at least one when icon.Type: GrantFiled: February 26, 2013Date of Patent: June 21, 2016Assignee: Sony CorporationInventors: Jonathan Paul Gaiser, Bryan John Mihalov, Libiao Jiang, Benjamin Wai-Ming Lo, Tonni Sandager Larsen, Hye Hoon Yi
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Patent number: 9355385Abstract: An application programming interface (API) method for providing location related search capability to clients of an email and calendaring service is disclosed. In response to a request message from a client, a find place method defined in an API provided by an API service is invoked. The find place method parses the request message for parameters such as a query string or source-related identifier indicating a place name or address of a location to be searched, the culture/format for the search and results, a maximum number of results to be provided, the source of the location to search, and geo-coordinates of the place and/or the user. The parameters are used to query specified source(s). The results of the search are filtered and formatted to provide location information to the client.Type: GrantFiled: December 6, 2012Date of Patent: May 31, 2016Assignee: Microsoft Technology LicensingInventor: Danilo L. Benzatti
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Patent number: 9324059Abstract: A method and system for managing communication between a plurality of team members are provided. The method includes, at a first agent associated with a team member, receiving inputs from a team member about an event associated with one or more team members. The method further includes sending an event request to agents of one or more team members and receiving responses from them. Based on the responses, the first agent either cancels the event, schedules the event, or reschedules the event.Type: GrantFiled: December 14, 2011Date of Patent: April 26, 2016Assignee: Infosys Technologies, Inc.Inventors: Anjaneyulu Pasala, Arun Sethuraman, Niranjani Srinivasa Vibhu, Ravi Prakash Gorthi
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Patent number: 9313239Abstract: A disclosed information processing apparatus connected with terminals through a network includes a list generating unit receiving a request to acquire a list listing a place registering a material to be shared, and generating the list listing the place allowing presence, a list sending unit sending the list to the terminal sending the request, and a data generating unit receiving a presence request to be present at the place selected from the list, and generating material data for displaying the material registered in the selected place on the terminals, and a data sending unit sending the material data to the terminal sending the presence request, wherein the list generating unit determines the place to be opened or resumed as the place allowing presence, and the data generating unit generates the material data for displaying a hand written memo written in the place and the material registered in the place.Type: GrantFiled: August 19, 2013Date of Patent: April 12, 2016Assignee: RICOH COMPANY, LTD.Inventor: Megumu Sekiguchi
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Patent number: 9299100Abstract: Methods for making gift recommendations are disclosed. The interests of an intended recipient are identified as are the interests associated with a particular product. Products corresponding to the recipient's interests are identified and then ranked according to giftability. Giftability indicates the appropriateness of a product for giving as a gift. Products may also be ranked according to appropriateness for a category or occasion. Giftability may be specified or inferred from one or more of gift-wrapping requests, gifting references in comments or reviews, and sales surges during holidays. A Naïve-Bayes-type method may be used to infer the giftability of products for which such data is not available.Type: GrantFiled: August 31, 2012Date of Patent: March 29, 2016Assignee: Wal-Mart Stores, Inc.Inventors: Ioannis Pavlidis, Wei Shen
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Patent number: 9251509Abstract: Disclosed are a cyber or real community scheduler system and a scheduling method in a cyber or real community which can automatically implement meeting scheduling in a cyber or real community. A cyber or real community scheduler system includes a member information management server for distinguishing a plurality of cyber or real communities established in an SNS site from one another and managing and storing information on members of the cyber or real communities and an SNS server for providing SNS to the members of each of the cyber or real communities based on the information on the members of the cyber or real communities.Type: GrantFiled: January 16, 2013Date of Patent: February 2, 2016Inventor: Chung Jong Lee
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Patent number: 9247522Abstract: A computer-implemented method and computing system for identifying, using one or more computing devices, an appointment scheduled for at least one user. Some embodiments may include determining, using the one or more computing devices, a present location for the at least one user and generating, using the one or more computing devices, a reminder for the appointment based upon, at least in part, the present location.Type: GrantFiled: December 28, 2012Date of Patent: January 26, 2016Assignee: Google Inc.Inventors: Chia-Nee Michelle Chen, Ida Mayer, Dave Cohen
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Patent number: 9235826Abstract: This disclosure relates to a method and system for managing participation in a communication channel when one or more participants may be delayed. In one example, a method includes retrieving, by a first computing device, a meeting appointment including an invitee, a meeting start time, and identifying information for a communication channel for the meeting, wherein the invitee to the meeting is invited to the communication channel and the invitee is associated with a second computing device. The method further includes sending, by the first computing device, a request to the second computing device, wherein the request enables the second computing device to join the communication channel, and wherein the request is sent approximately at the meeting start time. The method also includes receiving, by the first computing device, a control message that indicates a first time at which the second computing device will join the communication channel.Type: GrantFiled: June 18, 2012Date of Patent: January 12, 2016Assignee: Google Inc.Inventor: Robert William Hamilton
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Patent number: 9213964Abstract: Calendar repair may be provided. Calendar events, such as appointments and meetings, may be created and copied to a plurality of attendee calendars. A first copy of the event may be compared to a second copy of the event, and an event property of the second event may be updated to match a corresponding event property of the first event.Type: GrantFiled: February 12, 2013Date of Patent: December 15, 2015Assignee: Microsoft Technology Licensing, LLCInventors: Vanessa C. Feliberti, Cliff M. Don, Firdosh R. Ghyara, Sina Hakami, Matthias Leibmann, Roberto Ribeiro Da Fonseca Mendes, Paul David Tischhauser
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Patent number: 9197736Abstract: A smart phone senses audio, imagery, and/or other stimulus from a user's environment, and acts autonomously to fulfill inferred or anticipated user desires. In one aspect, the detailed technology concerns phone-based cognition of a scene viewed by the phone's camera. The image processing tasks applied to the scene can be selected from among various alternatives by reference to resource costs, resource constraints, other stimulus information (e.g., audio), task substitutability, etc. The phone can apply more or less resources to an image processing task depending on how successfully the task is proceeding, or based on the user's apparent interest in the task. In some arrangements, data may be referred to the cloud for analysis, or for gleaning. Cognition, and identification of appropriate device response(s), can be aided by collateral information, such as context. A great number of other features and arrangements are also detailed.Type: GrantFiled: June 9, 2010Date of Patent: November 24, 2015Assignee: Digimarc CorporationInventors: Bruce L. Davis, Tony F. Rodriguez, William Y. Conwell, Geoffrey B. Rhoads
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Patent number: 9143460Abstract: Disclosed herein are systems, methods, and non-transitory computer-readable storage media for predicting the subject, logistics, and resources of associated with a communication event. Predictions and suggestions can occur prior to, during, or in response to communication events. The user can confirm the prediction or suggestion via user input such as a click or a voice command. The system can analyze past behavior patterns with respect to the subject, logistics and resources of communication events, followed by preparing ranked listings of which subjects, logistics, and resources are most likely to be used in a given situation. The predicted logistics may then include people to invite, time and date of the meeting, its duration, location, and anything else useful in helping potential participants gather together. The resources may include files attached, files used, communication event minutes, recordings made, Internet browsers and other programs which may be utilized by the user.Type: GrantFiled: July 15, 2013Date of Patent: September 22, 2015Assignee: Avaya Inc.Inventors: Krishna Kishore Dhara, Venkatesh Krishnaswamy, Eunsoo Shim, Xiaotao Wu
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Patent number: 9105038Abstract: The life history of a person or entity can be presented in a graphical representation of a highway. Life events may be represented by simple data strings, or by files such as photographs, dissertations, job offers, and love-letters, among others. For ease in viewing, the information representing the life history is categorized according to type (medical, educational, photographic, etc.) and placed in lanes corresponding to the type of information. The information is also organized by date, being placed between miles corresponding to temporal periods, for instance, years. Other graphical arrangements of stored information are also included.Type: GrantFiled: September 14, 2012Date of Patent: August 11, 2015Assignee: AT&T Intellectual Property I, L.P.Inventor: James Carlton Bedingfield
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Patent number: 9105015Abstract: Scheduling events with multiple invitees includes: identifying a plurality of invitees for an event in a calendar system having at least one processor; searching an availability associated with each of the invitees to determine a number of periods of availability in the calendar system, at least some of the invitees being available during each period of availability; creating a separate instance of the event in the calendar system for each identified period of availability; and for each invitee available during at least one of the periods of availability, assigning the invitee to one said instance of the event for which that invitee is available with the calendar system.Type: GrantFiled: May 24, 2011Date of Patent: August 11, 2015Assignee: INTERNATIONAL BUSINESS MACHINES CORPORATIONInventors: Nancy Ellen Kho, Bill Dang Le, Fang Lu, Alaa Abou Mahmoud
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Patent number: 9047591Abstract: Systems and methods are provided to specify a location of a planned event via a selection of a listing that has location information. For example, in response to a search request a listing may show a business entity at a geographic location; and the user may select the listing as a way to specify the location of a new event or an existing event. In some embodiments, one event can have multiple listings specifying multiple locations.Type: GrantFiled: June 30, 2008Date of Patent: June 2, 2015Assignee: YELLOWPAGES.COM LLCInventors: Stephen Chappell, Jay H. Lieske, Jr., Samantha Nebrich
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Publication number: 20150149229Abstract: A travel plan apparatus, method, and a storage media are provided. The travel plan method includes: providing tourist attractions, travel days and travel configurations; determining at least one candidate hotel according to hotel configuration of the travel configurations; determining groups according to at least one candidate hotel and the travel days; distributing each one of the tourist attractions to a corresponsive group of the groups by using a relation-clustering method; when a quantity of first groups including at least one tourist attraction of the groups is larger than a quantity of the travel days, distributing tourist attractions of a second group including the tourist attractions with the shortest traveling time to other groups of the first groups by using the relation-clustering method.Type: ApplicationFiled: December 12, 2013Publication date: May 28, 2015Applicant: INSTITUTE FOR INFORMATION INDUSTRYInventors: Meng-Hsuan CHIA, Wei-Syun LIN, I-Chou HUNG, Chan-Chien YU
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Publication number: 20150149228Abstract: A personal data lending system and method. Data may be generated by a communication device for transmission to another communication device. The data may be contact or scheduling data. The owner can selectively choose to share portions of the data. The data remains in control of the owner even after the data is lent.Type: ApplicationFiled: November 25, 2013Publication date: May 28, 2015Applicant: U-SeeMe, Inc.Inventors: John Papazian, David Harmer
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Publication number: 20150142493Abstract: A resource scheduling system includes a set of resources and associated resource attributes, a representation of resource demands, and a scheduling module for generating a schedule of resource utilization. The representation of resource demands and availability may include information about time slots, calendars, and shifts. A slot is a representation of a demand for one or more individual item. A calendar is a representation of dates when resources are needed. Each shift represents a set of time intervals of resource demands. Additionally, the system keeps track of individual resource availability and preferences and attempts to create a resource utilization schedule that satisfies all constraints generated based on the time slots, calendars, shifts, and resource schedules.Type: ApplicationFiled: September 23, 2014Publication date: May 21, 2015Inventors: Kenneth B. Lakritz, Michael J. Frankston
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Publication number: 20150142494Abstract: Computer-aided systems and methods of scheduling resources, such as human resources and temporary human resources in particular, including steps of forecasting a required revenue for an operation in at least one desired time slot, reviewing historical revenue data of said operation or a similar operation, analysing said required revenue and said historical revenue and determining a work effort metric for said at least one desired time slot to meet said required revenue, generated or selecting a template for said at least one desired time slot showing the desired said work effort metric, and filling said template by allocating specific resources to said at least one desired time slot.Type: ApplicationFiled: November 21, 2014Publication date: May 21, 2015Inventors: Kent Zein Kien YAP, Philip Martin JORDAN, Vilosh Marion BRITO
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Patent number: 9037170Abstract: Approaches are provided for managing an electronic calendar using short message service (SMS). Specifically, an approach is provided that is implemented in a computer infrastructure having computer executable code tangibly embodied on a computer readable storage medium having programming instructions operable to receive an SMS text message including an SMS command to manage an electronic calendar with at least one pre-existing event. The SMS command includes an instruction to modify the at least one pre-existing event. The programming instructions are further operable to execute the SMS command such that the at least one pre-existing event is modified.Type: GrantFiled: October 4, 2012Date of Patent: May 19, 2015Assignee: International Business Machines CorporationInventors: Dario R. Abramskiehn, John R. Dingler, Blaine H. Dolph, Kelly E. Songer, Matthew B. Trevathan
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Publication number: 20150127403Abstract: Introduced is a technology for managing planning items in a calendar user interface based on one or more contingency parameters. In at least some embodiments, the technology involves receiving one or more planning items (e.g., task, appointment, and/or calendar note) and contingency parameters defining each item, and generating different organized presentations of the items based on the contingency parameters. Based on the parameters, the planning items are filtered and/or arranged chronologically into the different organized presentations to include at least a plan view and an act view. The plan view presents all items (e.g., active items that can be acted upon and inactive items that are planned, but not yet to be acted upon), and can be useful, e.g., for organizing short and long-term goals. The act view presents a filtered list of items (e.g., active items) that can be useful, e.g., to present only actionable items.Type: ApplicationFiled: September 23, 2014Publication date: May 7, 2015Inventor: William PETTY
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Patent number: 9021030Abstract: A method that includes identifying a first electronic mail (email) addressed to at least two groups of recipients, the first email comprising content. The method further can include communicating the first email comprising the content to a first group of recipients. The method also can include generating a second email different than the first email and not comprising the content, the second email comprising information that indicates a contact that the second group of recipients are to contact regarding subject matter associated with the first email, and communicating the second email to a second group of recipients.Type: GrantFiled: June 30, 2011Date of Patent: April 28, 2015Assignee: International Business Machines CorporationInventors: Al Chakra, Devon Clarke, Liam Harpur, John Rice
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Publication number: 20150112746Abstract: An information management method and terminal, and relates to the field of communications technologies, which resolves a problem that, if there are many to-do events on a current day, too much display space is occupied when the terminal displays all the to-do events on the current day, and a user cannot view the to-do events in an easy way. Specific steps may include: receiving information about a to-do event; receiving first display information and second display information; and displaying the information about the to-do event according to the first display information and the second display information. The method is applicable to a to-do event reminder.Type: ApplicationFiled: December 23, 2014Publication date: April 23, 2015Inventor: Shouyu Wang
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Patent number: 9003328Abstract: A mobile device includes a client application configured to process and display a push notification specifying an appointment reminder originating from a server acting as an appointment manager. The client displays a menu of available options for conducting additional appointment-related transactions, such as confirmation, rescheduling, or cancellation of the appointment. Based on the user selection, the client conducts a user-interactive transaction with the server to complete the requested appointment service.Type: GrantFiled: April 8, 2014Date of Patent: April 7, 2015Assignee: West CorporationInventors: James K. Boutcher, Michael T. Mateer
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Patent number: 9002328Abstract: An electronic calendar is provided to a user that receives a request to schedule an event from the user. Additional information related to the user and/or the event is obtained by prompting the user for the additional information and/or obtaining the additional information from a database communicatively coupled to the electronic calendar. A plurality of events are scheduled based on the request to schedule an event and the obtained additional information.Type: GrantFiled: September 30, 2004Date of Patent: April 7, 2015Assignee: AT&T Intellectual Property I, L.P.Inventor: Jeffrey A. Aaron
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Patent number: 9003274Abstract: The illustrative embodiments provide for a system and recordable type medium for representing actions in a data processing system. A table is generated. The table comprises a plurality of rows and columns. Ones of the columns represent corresponding ones of computer applications that can start or stop in parallel with each other in a data processing system. Ones of the rows represent corresponding ones of sequences of actions within a corresponding column. Additionally, the table represents a definition of relationships among memory address spaces, wherein the table represents when each particular address space is started or stopped during one of a start-up process, a recovery process, and a shut-down process. The resulting table is stored.Type: GrantFiled: December 21, 2007Date of Patent: April 7, 2015Assignee: International Business Machines CorporationInventor: Joseph John Katnic
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Publication number: 20150095086Abstract: A smart calendar system, method and program product that integrates disparate sets of data to identify scheduling conflicts and generate scheduling suggestions. The smart calendar system includes the following: a database for storing activity data associated with a user, wherein the activity data includes items scheduled for the user; an interface for receiving and storing profile data associated with the user; an analysis engine that includes: a system for selecting and interfacing with a plurality of external knowledge databases to obtain knowledge data associated with the user; a system that integrates the profile data, activity data, and knowledge data into a collection of integrated scheduling information; a suggestion system that suggests modifications to the items scheduled for the user, based on the integrated scheduling information; and a conflict system that identifies potential conflicts in the items scheduled for the user, based on the integrated scheduling information.Type: ApplicationFiled: September 30, 2013Publication date: April 2, 2015Applicant: International Business Machines CorporationInventors: Divya Gopinath, Rajesh Radhakrishnan, Jennifer A. Watson
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Publication number: 20150088573Abstract: An online learning platform for improvement of language conversation skills with management tools to control timing and monetization of the session. Web platform includes tutor search, scheduling, social networking, video viewer, and payment processes in a fully integrated package to create open and safe environment for language students. Students use the platform search process to find a tutor that matches their conversation needs. Tutors and Students use the integrated scheduling process to coordinate conversation sessions, called Vee-sessions. Students and tutors can communicate via social networking tools within the platform as well as linked to other existing social networking platforms. A student and tutor conduct an online video conversation and use language-learning tools to assist improvement in student oral communication abilities.Type: ApplicationFiled: September 19, 2014Publication date: March 26, 2015Inventor: Andres Abeyta
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Publication number: 20150088572Abstract: An example method is provided and includes receiving status information from a number of endpoints associated with a meeting session in a network environment, where the status information includes, at least, information indicative of whether any of the number of endpoints have virtually checked into the meeting session. The method can also include receiving anticipated arrival information from a checked in endpoint; and generating a representation of the anticipated arrival information to be viewed during the meeting session.Type: ApplicationFiled: September 26, 2013Publication date: March 26, 2015Applicant: CISCO TECHNOLOGY, INC.Inventors: Lan Betty Ngoc Mai, Joshua Pacheco Rose, Alan Darryl Gatzke
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Patent number: 8989780Abstract: A computer-implemented method and computing system for identifying, using one or more computing devices, an appointment scheduled for at least one user. Some embodiments may include determining, using the one or more computing devices, a present location for the at least one user and generating, using the one or more computing devices, a reminder for the appointment based upon, at least in part, the present location.Type: GrantFiled: December 28, 2012Date of Patent: March 24, 2015Assignee: Google Inc.Inventors: Chia-Nee Michelle Chen, Ida Mayer, Dave Cohen
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Publication number: 20150081369Abstract: Systems and methods are provided for providing suggested files in relation to a calendar event. An electronic device receives an input related to the calendar event. Calendar event information, such as attendees, subject, and the date, are obtained. A search is performed for files related to the calendar event information. The related files can be ordered or ranked according to confidence values. The files are then displayed as suggestions. Links between suggested files and the calendar event are also formed.Type: ApplicationFiled: April 27, 2012Publication date: March 19, 2015Applicant: BLACKBERRY LIMITEDInventors: Jacou Sarrazin, Marc Reddy Gingras, Osman Currim, Eric Allan Fritzley
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Patent number: 8983506Abstract: A system, method and computer-readable medium for enforcing user telecommunication privileges on a per-schedule basis are provided. Enterprise members may have a schedule associated therewith that defines scheduled locations of the users. Telecommunication service privileges may be coordinated with the users' schedules such that communication services are disabled at particular times based on the users' schedules. In other implementations, particular users may have telecommunication services disabled by an administrator in the event of a catastrophe or emergency. By this mechanism, users that are not proximate to a particular catastrophe or emergency area according to the users' schedule may have services disabled while other users that are located more proximate to the emergency may have their telecommunication services enabled.Type: GrantFiled: November 19, 2007Date of Patent: March 17, 2015Assignee: Tango Networks, Inc.Inventor: Andrew Silver
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Patent number: 8983500Abstract: A method of mapping a location of an event that is scheduled in a calendar application includes steps of identifying a contact associated with the event, determining address information associated with the contact, obtaining map data for the address information, and generating a map of the location associated with the contact based on the map data. Meeting or event locations can thus be mapped even if there is no event location or address information specified directly in the meeting request or appointment.Type: GrantFiled: August 1, 2007Date of Patent: March 17, 2015Assignee: BlackBerry LimitedInventor: David Yach
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Patent number: 8949738Abstract: A drug calendar and reminder system is provided which allows for a user to be reminded when and how to take regularly scheduled drugs. The drug calendar and reminder system allows a user to input one or more drugs including their dosage instructions and schedule, and creates interactive reminders to facilitate the regular taking of these drugs. The drug calendar and reminder system can be further configured to receive content from content providers, such as drug interaction services, drug databases, doctors, and pharmacies such that a user can readily access information from these providers as needed. The drug calendar and reminder system can also be configured to compile the user's drug information, and can be configured to allow content providers access to this information.Type: GrantFiled: October 20, 2011Date of Patent: February 3, 2015Assignee: Verizon Patent and Licensing Inc.Inventor: Michelle Felt
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Patent number: 8949139Abstract: An apparatus and method for managing a schedule in a portable terminal are provided. The method includes displaying a user interface including a whiteboard on a standby screen, receiving schedule data from a user through coordinates at which the standby screen is touched, and displaying the received schedule data on the whiteboard.Type: GrantFiled: May 19, 2009Date of Patent: February 3, 2015Assignee: Samsung Electronics Co., Ltd.Inventors: Myung-Kyu Yang, Hong-Sik Cho
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Patent number: 8942839Abstract: The description refers to a method, computer program product, and computer system for displaying a chart for production planning. The chart includes a timeline, a material area associated with each of one or more materials and a resource area associated with each of one or more resources. The chart also includes a material sufficiency indicator provided within one or more of the material areas to indicate whether or not a sufficient amount of the associated material is available at one or more identified times to meet a demand of the one or more scheduled operations. The chart includes a scheduling hint that is displayed within a material area when an operation identifier has been selected. The scheduling hint identifies one or more portions within the material area for a material as providing either sufficient material or insufficient material for performance of the operation associated with the selected operation identifier.Type: GrantFiled: September 7, 2011Date of Patent: January 27, 2015Assignee: SAP SEInventors: Bernhard Lokowandt, Stefan Siebert
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Publication number: 20150025930Abstract: A method, performed by a device, of receiving a recommendation of a position from a position-recommendation apparatus, a device for receiving a recommendation from a position-recommendation apparatus, and a position-recommendation apparatus for recommending a position to a device are provided. The method includes obtaining a selected time, for which a position is to be recommended, from a user, transmitting a position-recommendation request, which includes schedule event information relating to the selected time, to the position-recommendation apparatus, and receiving a response to the position-recommendation request, which includes one or more positions that are searched for based on the schedule event information, from the position-recommendation apparatus.Type: ApplicationFiled: July 22, 2014Publication date: January 22, 2015Applicant: Samsung Electronics Co., Ltd.Inventors: Jong-eun YANG, Jung-yeon YANG, Jeong-soo LEE, Young-hoon KIM, Young-hee PARK
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Publication number: 20150006215Abstract: A contact center is provided with the ability to efficiently and effectively execute strategy rules by referencing and comparing schedules of contact center entities. The contact center includes a scheduling module configured to convert a textual calendar description of an entity into a bitmap representation of the calendar for that entity. A bitmap comparison can then be performed by a work assignment engine in accordance with the strategy rules being executed by the work assignment engine.Type: ApplicationFiled: June 28, 2013Publication date: January 1, 2015Inventors: Gene Uba, Robert C. Steiner, Jose Velez
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Publication number: 20150006216Abstract: A contact center is provided with the ability to efficiently and effectively execute strategy rules by referencing and comparing schedules of contact center entities. The contact center includes a scheduling module configured to convert a textual calendar description of an entity into rich calendar information for that entity. The rich calendar information may include one or more values that define or describe an event type in the entity's textual calendar description and the one or more values may further be used in connection with making work item routing decisions in the contact center.Type: ApplicationFiled: June 28, 2013Publication date: January 1, 2015Inventors: Gene Uba, Robert C. Steiner
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Publication number: 20140379402Abstract: A method helps people sharing common passions or interests to collaborate and experience a Trek together. This method is able to be run on a website or in application software for a handheld device. It first asks a user to set up an account, which is one of a few different levels of accounts and a type of account can be converted to another type of account. A user can set up a calendar for a future Trek. Moreover, this method can conduct a search for a Trek or a potential companion, as well as facilitate communication between Trek matches. After a Trek has been made, one can share a Trek experience and review the Trek and his or her companion. Furthermore, this method is able to provide customized advertisements or to be integrated with a travel agency or social media.Type: ApplicationFiled: June 20, 2014Publication date: December 25, 2014Inventor: Robert T. DeSalle, JR.
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Publication number: 20140343991Abstract: A system and related method are disclosed for providing advice as a service offered via a server over a network. Advisor profiles are published with instructions for contacting the advisors, along with working hours or similar information. Advisees, who have profiles of their own, can request advice and be connected to an advisor for a communication session using text, video chat, email, or VoIP. Affiliates can gain commissions for referred advisees, and third-party websites can also host the services the system offers on the back end. Advisors can also give webinars, and attending advisees can ask questions by text.Type: ApplicationFiled: May 17, 2013Publication date: November 20, 2014Inventor: Engbert Hendrik Hofstee
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Patent number: 8892741Abstract: In an embodiment, a method of facilitating presentation and user selection of at least one timeslot, such as for an appointment, is presented. In this method, a request for available timeslots within a time period is received from a user device. In response, timeslot data identifying the available timeslots is retrieved from a scheduling system. An identifier key for each of the available timeslots, as well as graphical display data indicating the available time slots, are generated based on the timeslot data. The keys and the graphical display data are transmitted to the user device. A selection of at least one of the identifier keys is received from the user device. In response to receiving the selection, the at least one available timeslot corresponding to the selection is determined and forwarded to the scheduling system to reserve the at least one corresponding available timeslot.Type: GrantFiled: August 30, 2011Date of Patent: November 18, 2014Assignee: SAP SEInventors: Nicola Lipari, Rolan Abdukalykov
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Publication number: 20140337078Abstract: The present inventive subject matter is drawn to systems, configurations, and methods that assist salespersons of an organization to conduct in-person sales at a remote location by automatically selecting a subset of products that are available for sales to salespersons at the remote location. In one aspect of the invention, the systems, configurations, and methods detect the location of the in-person sales meeting between the salesperson and a potential customer and automatically display the subset of products that is available for sales based on the location of the sales meeting and a set of rules.Type: ApplicationFiled: July 18, 2014Publication date: November 13, 2014Inventors: Scott A. Sylvester, Oliver T. Hicks
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Publication number: 20140330607Abstract: Personalization of notifications can be provided. Personalized notification settings defining operation of a personalized notification (e.g., what business event or events trigger the notification, number of occurrences of the notification, frequency of the occurrences, audio indicators, and/or visual indicators) can be entered at a mobile device and stored at a server environment. The server environment can monitor business events and send the personalized notifications when a match is detected between a monitored business event and the personalized notification settings.Type: ApplicationFiled: May 3, 2013Publication date: November 6, 2014Inventor: Zhong Zhang
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Publication number: 20140330606Abstract: A method is presently disclosed that includes receiving asset information for a plurality of assets, and each asset has defined inspection requirements; determining a list of inspection tasks for each of the plurality of assets based on the inspection requirements; receiving workforce information for a plurality of members of a workforce who perform inspection tasks on the assets, wherein the workforce information further includes one or more workforce constraints; determining a schedule for the inspection tasks based on the asset information and the workforce information subject to the workforce constraints.Type: ApplicationFiled: May 3, 2013Publication date: November 6, 2014Applicant: GENERAL ELECTRIC COMPANYInventors: Martin PAGET, Aaron MITTI
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Patent number: 8880419Abstract: Methods and computer program products for accommodating unforeseen events using an electronic calendar. Occurrences of unforeseen events pertinent to preexisting appointments are detected. Occurrences of unforeseen events may be detected by, for example, accepting input from the user conveyed by, for example, a keyboard, a mouse click, or a menu selection; or by accepting input from an automated information source that provides, for example, commute times or weather reports. The calendar responds automatically on behalf of the user to the detection of unforeseen events pertinent to preexisting appointments. Response may include sending notifications to other parties to appointments by way of, for example, electronic mail, instant messaging, or voice mail messaging; by canceling appointments; or by rescheduling appointments.Type: GrantFiled: January 17, 2006Date of Patent: November 4, 2014Assignee: International Business Machines CorporationInventors: Li Chen, Yongcheng Li, Lun Xiao
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Publication number: 20140310043Abstract: A computer-implemented method and system provides an interactive interface for displaying results of flexible travel planning queries is described.Type: ApplicationFiled: June 27, 2014Publication date: October 16, 2014Inventors: Rodney S. Daughtrey, Marty Gardner, Kevin Fox
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Patent number: 8862490Abstract: A method is disclosed for presenting static and dynamic data corresponding to an entity within an application on a mobile device. An entity object is created as part of a data model within the application such that the entity object has a plurality of fields with the plurality of fields having static data corresponding to the entity. Based on the static data corresponding to the entity, dynamic data corresponding to the entity is received into the entity object from at least one of a plurality of applications executable within the mobile device. The static and dynamic data from the entity object corresponding to the entity is displayed simultaneously within a user interface of the application in a single presentation view.Type: GrantFiled: December 22, 2011Date of Patent: October 14, 2014Assignee: QUALCOMM IncorporatedInventors: Paul Mercer, Ralph Thomas, Kiran Prasad
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Patent number: 8856254Abstract: A method, system and computer program product for providing a collaborative status message in an instant messaging system. Instant Messaging (“IM”) users that belong to a group are identified. A collaborative status message (e.g., “In Meeting with User 2 and User 3”) is generated that specifies the IM users of the group (e.g., User 2 and User 3) that are participating in an event (e.g., meeting) with an IM user upon the event occurring. The collaborative status message is broadcasted to other IM users. In this manner, more detailed information can be provided to other IM users regarding the status of the IM user in question.Type: GrantFiled: April 30, 2013Date of Patent: October 7, 2014Assignee: International Business Machines CorporationInventors: Howard R. Davidson, Itzhack Goldberg, Boaz Mizrachi, Timothy P. Winkler
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Patent number: RE45218Abstract: A portable terminal includes a receiver, a barcode former configured to form barcodes and a display. The barcode former forms a barcode from the data received by the receiver and the display displays the formed barcode.Type: GrantFiled: October 4, 2012Date of Patent: October 28, 2014Assignee: Panasonic CorporationInventors: Mitsuaki Oshima, Kenichiro Hayashi, Sadashi Kageyama, Seiji Sakashita, Takao Isogawa, Hisashi Takayama