Abstract: An information processing system stores, for each application for carrying out a first sequence of processes using electronic data, application identification information and first-sequence information in a manner of associating them with one another; receives a request including the application identification information and electronic-data information; carries out the first sequence of processes on the electronic data according to the request; determines, before carrying out each process of the first sequence of processes, whether to generate second-sequence information where information concerning an additional process to be carried out before the process of the first sequence of processes is added, and if the determination result is to generate the second-sequence information, generates the second-sequence information and carries out a second sequence of processes where the additional process is carried out before the process of the first sequence of processes, on the electronic data.

Abstract: An information processing apparatus includes a determination unit, a conversion unit, and a transmission unit. The determination unit determines information not to be transmitted in a step, which is managed according to a flow definition and is related to design information, if the step is a predetermined step. The conversion unit converts the design information by deleting the information determined by the determination unit from the design information or by converting the information determined by the determination unit into other information. The transmission unit transmits the converted design information to an external destination.

Abstract: An information processing device includes an event detector, a task generator, a target time setting unit, and a presenting unit. The event detector detects occurrence of an event. The task generator generates at least one task indicating an action to be executed when the detected event occurs. The target time setting unit sets, for each of the tasks corresponding to the detected event, a target completion time of the task until when a state change generated due to occurrence of the event does not exceed a threshold, on the basis of an execution result of tasks corresponding to a past event related to the detected event. The presenting unit presents each of the tasks corresponding to the detected event and the target completion time of each of the tasks to a user.

Abstract: Efficient generation of test scenarios without excess or lack thereof can be supported. A test scenario generation support device includes a storage device which holds use case scenarios relating to an application of a test target and a computation device which identifies from the use case scenarios a vocabulary on a screen display using a predetermined rule, identifies a screen object corresponding to the identified vocabulary for each of the use case scenarios using a predetermined algorithm, and generates a test scenario based on a test pattern defined in advance for each screen object.

Abstract: Methods and apparatus, including computer program products, implementing and using techniques for providing a customized representation of a business process involving one or more organizational entities that are accessible through a network. A user interface that can display a customized representation of a business process is provided. User information, including user privileges associated with the business process, is stored in a central repository that is accessible through the network. A request to view the business process is received from a first user through the user interface. The user privileges for the first user are retrieved from the central repository. A customized representation of the business process is displayed with the user interface. The customized representation is in compliance with the retrieved user privileges for the first user.

Abstract: Methods, systems, and apparatus, including computer program products for handling a workflow within an electronic document. Participants are chosen for the workflow and the activities are assigned to the workflow participants. Workflow information is obtained from an electronic document, where the workflow information pertains to activities assigned to a user. The user can consult on or delegate the assigned activities, in which case the electronic document is sent to the consultant or delegate. Alternatively the user can reassign future activities. If it is detected that the workflow has been completed, the user can indicate the continuing of the workflow by identifying additional workflow participants, and the electronic document is sent to one of the additional workflow participants.

Abstract: A first computer of a distributed computing system receives a request for a transaction. The transaction is an eXtended Architecture (XA) protocol based global transaction. The first computer generates a unique identifier for the request. The first computer sends the unique identifier to a second computer of the distributed computing system. The unique identifier enables the second computer to participate with the first computer as an XA protocol based resource participant.

Abstract: Systems and methods are provided for generating document-specific histories for multi-document print jobs. One system is a workflow server with an interface and a controller. The interface receives a print job that defines multiple documents, and the controller directs devices of a print shop in accordance with a print workflow. The controller identifies properties of each of the documents to track while the print job is being processed in the workflow, receives progress information from the devices, and analyzes the progress information to detect a triggering event indicating that a document in the workflow has transitioned to a new state at an activity. When recording criteria direct the controller to update the history, the controller adds an entry to a history file while the document is in the workflow. The entry indicates values of the properties of the document, as well as a current workflow activity for the document.

Abstract: Techniques are described for managing interactions between workflows being performed by different applications, such as to enable a combination of multiple workflows in multiple applications of different types to aggregate varying capabilities available from the different types of applications. In some situations, an integrated workflow is created by separating portions of its functionality into multiple constituent workflows that is each performed by a different application and that initiate one or more inter-workflow interactions between the constituent workflows as they are performed (e.g., for one of the constituent workflows to, while it is being performed, invoke another constituent workflow in order to begin its performance).

Abstract: The system provides a method and apparatus for the dynamic distribution, deployment, and configuration of optimizable code modules for use with software workflows running on a single compute device or across a network connected grid of compute devices. The system comprises one or more collections of software and data modules stored in a content catalog, conforming to a defined interface, and having metadata conforming to a schema that enables the modules to be statically or dynamically optimized by the controlling workflow and a workflow manager. The system provides a service that enables code modules to be located, deployed, configured, and updated by the controlling workflow, the workflow manager, or a remote manager.

Abstract: An image forming method and apparatus, and a host in which the image forming method includes setting a processing order of a plurality of operations of a same image data and detailed setup information of the plurality of operations, and executing the plurality of operations using the detailed setup information according to the set processing order.

Abstract: An information processing apparatus includes a process control unit configured to execute one or more processes with respect to input data in an order defined by definition information, an output unit configured to cause the definition information to be output in a form changeable by a user when a first process of the one or more processes is suspended, an accepting unit configured to accept information indicating a change to the definition information, and an application unit configured to apply the change indicated by the information accepted by the accepting unit to the definition information. The process control unit controls execution of a subsequent process of the one or more processes that is executed after the first process is resumed based on the definition information that reflects the change applied thereto by the application unit.

Abstract: A method of replacing a first network-enabled device with a second network-enabled device within a network may comprise placing the second network-enabled device in client mode within the network such that the second network-enabled device is configured to search for the first network-enabled device. A protocol may then be invoked on the first and second network-enabled devices, the protocol being configured to enable an exchange of the network name and password information from the first network-enabled device to the second network-enabled device in client mode. The second network-enabled device, in client mode, may be configured according to the obtained network name and password information. The second network-enabled device may then be switched from client mode to a second mode that provides replacement functionality for the first network-enabled device. The first network-enabled device may then be replaced with the second network-enabled device.

Abstract: Techniques disclosed herein can pertain to querying an object structure using an index to determine whether a content object of a specified type has been stored. Further, a request workflow can be evaluated in view of one or more exceptions. At least one action item can be generated based on a result of the query and the workflow evaluation.

Abstract: One embodiment is directed to a method for joining a smart energy device to a ZigBee network. The method includes sending, from a ZigBee gateway to a database server, a first extended unique identifier (EUI) for the ZigBee gateway. The also method includes receiving a request from a first smart energy device to join the ZigBee gateway, the request including a second EUI corresponding to the first smart energy device. The second EUI from the first smart energy device is compared with the first one or more EUIs received from the database server. If the second EUI from the first smart energy device matches any of the first one or more EUIs, an install code or link key corresponding to the matched one of the first one or more EUIs is sent to the first smart energy device. Otherwise, an install code is requested from the user.

Abstract: A method for realizing jumps in an executing process instance can be provided. The method can include suspending an executing process instance, determining a current wavefront for the process instance and computing both a positive wavefront difference for a jump target relative to the current wavefront and also a negative wavefront difference for the jump target relative to the current wavefront. The method also can include removing activities from consideration in the process instance and also adding activities for consideration in the process instance both according to the computed positive wavefront difference and the negative wavefront difference, creating missing links for the added activities, and resuming executing of the process instance at the jump target.

Abstract: A computer system comprising a processor and memory, wherein the system is programmed to provide a metamodel comprising a plurality of predefined fields relating to requirements engineering and ontological relationships between at least some of the predefined fields, and is programmed to prompt a user to enter information into the predefined fields in order to create a requirements specification.

Abstract: Systems and methods for managed service delivery at the edge in 4G wireless networks for: dynamic QoS (Quality of Service) provisioning and prioritization of sessions based on the task (current, future) of the workflow instance; predicting the current and future network requirements based on the current and future tasks of all business process sessions and prepare session QoS accordingly; providing an audit trail of business process execution; and reporting on business process execution.

Abstract: The invention discloses a submarine topography construction method based on multi-source water depth data integration, which achieves reasonable splicing of various data such as multi-beam sounding, single-beam sounding, historical topography map and global topography and submarine topography construction. The invention comprises the following steps of: converting a historical submarine topography map into grid data, converting water depths of other sources into grids, using an overlapping and contrasting method to evaluate the accuracy of the water depths of different sources; using a multi-map-layer method to carry out integration, cutting and splicing on multi-source water depth data, constructing an error distribution model to reasonably revise and integrate various-source water depth data; and constructing multi-source water depth submarine topography and grid.

Abstract: Disclosed herein are techniques for managing operations. A distribution of operations across a plurality of execution environments is determined in order to achieve a performance objective. Another distribution of the operations is determined, if the status of the execution environments renders the distribution suboptimal or incapable of achieving the performance objective.

Abstract: Embodiments may include a system configured to, for each of multiple database partitions, generate a respective value of commit latency dependent on the latency of one or more previous commit operations directed to that database partition. The system may also be configured to, for a given work item that includes a commit operation to be initiated on a given database partition of said multiple database partitions, determine whether the value of the commit latency for the given database partition exceeds a configurable commit latency threshold. The system may be configured to, in response to determining that the value of the commit latency for the given database partition exceeds the commit latency threshold, postpone the given work item to reduce load on the database partitions and perform the given work item after the postponement. If the commit latency does not exceed the threshold, the work may be performed without the postponement.

Abstract: Techniques are disclosed for extracting information through analysis of provenance data. For example, a computer-implemented method of extracting information regarding an execution of an enterprise process comprises the following steps. Provenance data is generated, wherein the provenance data is based on collected data associated with an actual end-to-end execution of the enterprise process and is indicative of a lineage of one or more data items. A provenance graph is generated that provides a visual representation of the generated provenance data, wherein nodes of the graph represent records associated with the collected data and edges of the graph represent relations between the records. At least a portion of the generated provenance data from the graph is analyzed so as to extract information about the execution of the enterprise process based on the analysis.

Abstract: This specification describes methods, systems, and apparatus, including computer programs encoded on a computer-readable storage device, for detecting and validating expansion types of expandable content items.

Abstract: Utilities designed to track and report on numerous aspects of the movement of assets from an organization and/or customer's location to one or more job sites of a project and vice versa to allow the organization and/or customer(s) to monitor such asset movements. Broadly, the utilities employ a number of timing modules that are each configured to monitor for the occurrence of one or more events (e.g., organization acquires customer's assets, assets picked up from organization's warehouse by general contractor, assets checked into job site by general contractor, etc.) and collect or generate metrics related to the performance of the events. The disclosed utilities provide for increased visibility (e.g., transparency) into various types of performance metrics (e.g., in relation to accuracy, completeness, delays, etc.) related to the movement of the assets and thus allow organizations, their customers, and the like to more readily identify asset misplacement, mismanagement, etc.

Abstract: Systems and methods to optimize sales performance operating in the manner a sales rep works: capturing prospect interactions real-time, providing a navigation tool and talking points to facilitate timely and relevant communications, and automatically updating Customer Relationship Management (CRM) and other systems—enabling users to effectively execute sales strategies. Prospect interactions are time-stamped and tracked to create a story-so-far record for each prospect. A customized, key-word searchable database of talking points provides intelligent, consistent knowledge to the user during prospect communications. Unlimited, unique moving navigators categorize talking points according to the organization's database of information and are customized to optimize data retrieval. Drag-and-drop emails are created by selecting pre-defined, best practice talking points or can be personalized in one-to-one campaigns, and include automated embedded tracking of prospect's email opens and clicks.

Abstract: An example method disclosed herein includes receiving a data submission in a healthcare analytics system. The healthcare analytics system is to generate an analytic solution based on the data submission. The example method also includes determining, by the healthcare analytics system, an opportunity to improve a quality of data to be employed by the healthcare analytics system to generate the analytic solution based on a trend of previously received data submissions and the data submission. The example method further includes generating an alert including a recommended change to at least one of a characteristic of the data submission or a portion of a workflow of the healthcare analytics system based on the opportunity.

Abstract: Systems and methods for recommending merchant actions include a physical merchant location having a plurality of beacon devices. A system provider device receives a plurality of first location information from the plurality of beacon devices that is collected from a customer beacon communication device that is associated with a customer. The system provider device also receives a plurality of second location information over the network from the plurality of beacon devices that is collected from a merchant beacon communication device that is associated with an asset of the merchant. The system provider device analyzes the plurality of first location information and the plurality of second location information to determine at least one merchant action recommendation related to the customer and the asset of the merchant and provides the at least one merchant action recommendation over the network for display on a display device.

Abstract: A process analysis system processes event data describing real-world processes. The process analysis system performs the following acts: importing event instance data sets from an information management system, each set having one or more attributes describing an event instance in the real-world process; for each event instance, determining a corresponding process instance based on at least the attributes; determining event order attribute(s) for each imported event instance data set based on other event instance data sets corresponding to the same process instance; forming an analysis result set based on at least the event instance data sets and at least one first or second attribute; the client(s) presenting an analysis utilizing the analysis result set.

Abstract: A system and method for optimizing mail sorting equipment based upon various commingled data files and user selected options includes a sorter, an optimizing system, and a computer for optimizing the sort plan based upon the data files and user settings.

Abstract: A system includes a plurality of sources that subscribe to, and another source that is unaffiliated with, a workflow management system. The system further includes a registry database that has pre-existing fields that are configured to store data received from one or more of the sources or from the other source, and de novo fields that are configured to be generated as a result of a data collection event and are configured to store data received from one or more of the sources or from the other source. An engine is configured to actively collect data from the sources and from the other source. The system further includes a dynamically updatable user interface that is operatively connected to the registry database. The dynamically updatable user interface is configurable or re-configurable for a particular one of the plurality of sources in response to the data collection event.

Abstract: A method and system for indicating in real time that an interaction is associated with a problem or issue, comprising: receiving a segment of an interaction in which a representative of the organization participates; extracting a feature from the segment; extracting a global feature associated with the interaction; aggregating the feature and the global feature; and classifying the segment or the interaction in association with the problem or issue by applying a model to the feature and the global feature. The method and system may also use features extracted from earlier segments within the interaction. The method and system can also evaluate the model based on features extracted from training interactions and manual tagging assigned to the interactions or segments thereof.

Abstract: A management system manages the works performed to a predetermined target device. A management system stores, in a storage device, a first work definition showing a first work to be performed by an operator to a target device, a second work definition showing a second work for acquiring evidence for confirming a result of one first work among the one or more first works, and flow information including order information prescribing an execution order of the first work and the second work. The management system determines whether the timing has come to execute the second work based on the flow information and, when the timing has come to execute the second work, performs a support display for causing the operator to acquire evidence, and stores the evidence acquired based on the support display in the storage device by associating the acquired evidence with work flow information.

Abstract: Methods, non-transitory computer-readable media and apparatuses for modifying a task flow are disclosed. For example, a method receives a request to modify the task flow template which is associated with a plurality of task flow modification rules. The method determines whether the request violates a modification rule of the plurality of task flow modification rules. A first rule specifies that no automated tasks in the task flow template can be deleted and a second rule specifies that no automated task in the task flow template can be moved to precede another automated task on which it depends. The method rejects the request when the request is determined to violate one of the first rule and the second rule of the plurality of task flow modification rules. Otherwise, the method modifies the task flow template in accordance with the request to produce a modified task flow template.

Abstract: A system, a method, and a computer program product for in-memory database processing are provided. A business object is generated in a first system. The generated business object is replicated from the first system to a second system. A high performance application implementing the replicated business object is executed based on at least one system specific view.

Abstract: Embodiments of the present invention disclose a method, computer program product, and system for generating a workflow diagram corresponding to text describing a business process. A computer identifies activities in steps of a business process by parsing text describing the business process. The computer determines activity names associated with the identified activities. The computer identifies roles associated with actors performing the identified activities. The computer identifies a sequence in which the identified activities are executed. The computer generates a workflow diagram of the business process based on the identified activities, determined activity names corresponding to the identified activities, identified roles associated with the identified activities, and the identified sequence in which the identified activities are executed.

Abstract: A computer implemented method for customer response management the method comprising the step of collecting information from social networking sites wherein the information is at least a post or comment for at least a brand or product; identifying customer among pluralities of authors of the information on the social networking sites; categorizing the information into at least a complaint, lead, service request, information request or feedback; analyzing the categorized information; prioritizing the analyzed information; and routing the prioritized information to at least a concerned personnel or a work flow of the Customer Relationship Management (CRM) system for response. The method further comprising identifying the influence of the customer wherein the influence is at least a global influence or local influence. The identification of customer is done by fetching information from at least the Customer Relationship Management (CRM) system or social profile aggregator service.

Abstract: Disclosed are methods and systems for identifying and visualizing the patterns of work transfers for service delivery using financial data. Within a service firm, work is often transferred from one delivery center to another, which results in additional costs and delays in service delivery. To control unnecessary work transfers, sustained patterns of work transfer are identified so that steps can be taken to limit their occurrence. The disclosed methods and systems analyze the relations among the costs transferred from one location to another.

Abstract: Provenance techniques are disclosed for managing a history of a meeting. For example, a method for managing a history associated with a meeting comprises the following steps. Data associated with the meeting is collected. Provenance data is generated based on at least a portion of the collected data, wherein the provenance data is indicative of a lineage of one or more data items. A provenance graph is generated that defines a visual representation of the generated provenance data, wherein graph elements comprise one or more nodes and one or more edges between nodes, wherein nodes of the graph represent records associated with the collected data and edges of the graph represent relations between the records. One or more applications are associated with at least one graph element and are selectable to invoke functionality. The generated provenance graph is stored in a repository for use in analyzing the meeting.

Abstract: A method includes analyzing, by a computer device, data associated with tickets generated in a managed environment. The method also includes generating, by the computer device, a suggested rule change based on the analyzing. The method further includes receiving, by the computer device, an acceptance or denial of the suggested rule change.

Abstract: In some embodiments, a data movement system comprises a memory and a processor. The memory is operable to store a request to move data from a first jurisdiction and at least one action item associated with the request to move data, the request to move data comprising (a) a data type, (b) a jurisdiction from which the data is to be moved, and (c) a purpose for moving the data. The processor is configured to receive an update to the request to move data, the update to the request changing at least one of the data type, the jurisdiction from which the data is to be moved, or the purpose for moving the data. The processor is configured to identify a set of data movement rules based at least in part upon the updated request to move data. The processor is configured to apply at least one rule of the set of data movement rules to identify an update to the at least one action item to be completed in order to comply at least in part with the regulations.

Abstract: Elements of game play, such as usage statistics, scores, levels, challenges, achievements, competition, and the like, are incorporated into a productivity application to assist in motivating users to learn features of the productivity application. A recommendation system is utilized to assist users in determining what features of the application to learn next. Help content that is associated with the productivity application can also be tied to the features that are currently being learned and used by the user such that the linked help content is readily available. Users may compare their scores and compete with other persons that are also participating in the game play learning system.

Abstract: A system is provided that reports audit data. The system defines audit metadata that defines a business object of an application module and an attribute of the business object as being auditable. The system further defines business object metadata that defines a hierarchical relationship between the business object and a child business object. The system further generates audit data for the attribute of the business object based on the audit metadata, where the audit data includes a history of modifications to the attribute of the business object. The system further displays the audit data within a user interface. The system further displays the business object and the hierarchical relationship between the business object and the child business object within the user interface based on the business object metadata.

Abstract: A business operation processing system holds business operation flow model management information in which a business operation flow model indicating an order of elements that are executed in a business operation of the type is registered, and merchandise business operation flow processing management information in which an article of merchandise, a merchandise configuration indicating whether the article of merchandise is prerequisite merchandise or optional merchandise, and a merchandise business operation flow are registered. The merchandise business operation flow processing management information having registered therein a business operation processing relation between business operation processing of the optional merchandise and the optional merchandise.

Abstract: A computer-implemented business process monitoring system and method are disclosed. The business process runs in a Business Process Management Suite (BPMS) having a BPMS monitoring component. The activities of the business process communicate with services running in a Service Oriented Architecture (SOA) having an SOA monitoring component. The system includes memory which stores a concept probe and optionally a business process probe. The concept probe receives information from the BPMS monitoring component and the SOA monitoring component about activities associated with the concept probe and aggregates the information, generating alerts. The business process probe receives information from the concept probes and the BPMS and aggregates the data, generating alerts.

Abstract: A system is disclosed that includes a computer and software system for human user interaction to initiate jobs (e.g., Transcription, Translation, Data Entry, and Transaction Creation) and to utilize voice-mail through real-time voice and tone signal input. The system also includes a computer and software system for keeping the databases used to process Jobs and for keeping the statistical records of jobs for analysis, general ledger, payroll and billing. The system includes one or more computers that receive Job packets, selects Scribes for work (e.g. transcription), generates messages for information or action, updates Job Record status, and job processing steps. The system may further include a computer collects the statistical and financial data and provides general top level management decision making information.

Abstract: A cluster-based workflow system is provided which has the advantage of executing a workflow created by a non-IT researcher in a way that is suitable for computing resources in a cluster environment. The user can quickly analyze workflows using third-party applications, such as a large-scale bio data analysis workflow, a weather forecast data analysis workflow, or a customer relationship management (CRM) data analysis workflow, by using a large-scale computing cluster. In addition, third-party applications not optimized for a cluster environment can be automatically distributed and executed in parallel by preliminary analysis so that they run properly in the cluster environment.

Abstract: A computer-implemented method for determining a desired product for performing a workflow is provided. The method includes receiving a selection of a desired workflow from a user. The desired workflow includes a set of steps including at least one step. The method includes receiving a selection of a step from the set of steps from the user, then displaying a plurality of product categories associated with the selected step. The method further includes receiving a selection of a product category of the plurality of product categories from the user, then displaying a plurality of products associated with the selected product category, and a plurality of associated metrics associated with each of the products of the plurality of products. At least one of the associated metrics is determined from input from a plurality of users.

Abstract: Embodiments of the invention are directed to systems, methods and computer program products for enrolling for electronically generating, submitting, transmitting, or processing a request. In practice, an associate may electronically input information associated with a received customer service request. Inputting this information into an electronic system may generate a formal internal request for a particular service to be completed. Specifically, the present invention may address at least four types of services: rushing a replacement bank card to the customer; opening a processing closure account; reporting a non-working automatic teller machine; or a financial data entry system request. The formal internal request and information associated with the request may then be automatically submitted to a queue in which customer account information is masked, and the request may also be transmitted to a second user. Once the request is received by the FLM, the FLM may complete or deny the service request.

Abstract: One or more process models from natural language use case models are derived, for example, by creating, using a processor, an in-memory model of a use case from information in natural language text describing the use case; transforming the in-memory model into a process model in predetermined modeling notation; and generating a selected business process model using the process model.

Abstract: A method for handling events in compositional applications represented as processing graphs, including: receiving an event notification; modifying a planning domain according to the event notification; generating a new processing graph for a previously deployed processing graph by using the modified planning domain; determining if the new processing graph is different than the previously deployed processing graph; and if the processing graphs are different: reconfiguring the previously deployed processing graph to match the new processing graph; or deploying the new processing graph and replacing the previously deployed processing graph with the newly deployed processing graph.