Abstract: Systems and methods for the exchange of information between an enterprise client and a partner within an enterprise environment are provided. In this exchange of information, the client selects, via a user interface, a subset of client data, as well as one or more screen sets, to share with a partner. Once the partner has accepted, the system then sends an account creation request or account login request to the partner. Once the partner is authenticated in the system with an account, the system creates an information exchange session for the partner, and provides, on a display of the partner's device, a user interface that shows the subset of the client data and the screen sets. Access to the rest of the customer's enterprise environment is restricted.

Abstract: Systems and methods for identifying HTTP requests generated from links embedded in emails and determining if those HTTP requests were generated by a human or a non-human are disclosed.

Abstract: There is provided a computer implemented method of disabling a malicious electronic control unit (ECU) of a plurality of ECUs in communication with a controller area network (CAN) bus network, the method executed by a computing device in communication with the plurality of ECUs and the CAN bus network, the method comprising: detecting a malicious message transmitted by the malicious ECU over the CAN bus network, and injecting a plurality of bits over the CAN bus network to trigger a predefined plurality of errors for disabling the malicious ECU before the malicious ECU makes an additional attempt to retransmit an additional instance of the malicious message.

Abstract: A computer-implemented method of interlacing responses within an instant messaging (IM) system can include, responsive to a request from a user in an IM session, storing an IM message fragment input by the user and associating the IM message fragment with a message selected from an IM session transcript. The method can include recalling the IM message fragment and outputting, at least in part, the IM message fragment in response to the message.

Abstract: Methods, systems, and apparatuses are described herein for improving computer authentication processes by analyzing user response times to authentication questions. A request for access to an account may be received. Transaction data associated with a user of that account may be retrieved, and a list of merchants may be generated based on the transaction data. A blocklist may be retrieved, and the list of merchants may be filtered based on the blocklist. An authentication question may be presented. The authentication question may relate to the list of merchants. User responses may be received, and response times for the user responses may be measured. Based on the response times and the response times for other users, an average response time for the merchants may be determined. Based on the average response time for a particular merchant exceeding a threshold, the particular merchant may be added to the blocklist.

Abstract: A method of cloud based messaging includes receiving a message and a message topic from a message sender, storing the message topic and the message on a message queue, retrieving the message from the message queue, translating the message from a message bus protocol to a recipient protocol and transmitting the translated message to a message recipient.

Abstract: The present disclosure provides methods and systems for secure logon. One or more method includes: determining, via authentication information provided by a user of an electronic device, that the user is authorized to access an online account provided by the online account provider; providing the user with a selectable option to enable an expedited logon process by which the user can access the online account by solely providing a particular authentication item of the user; receiving a verification credential in response to a next logon attempt using the expedited logon process; and verifying that the received verification credential matches an assigned verification credential provided to the user for use in conjunction with the next logon attempt using the expedited logon process.

Abstract: A method facilitating a cross-channel interaction between a customer and a contact center. The method includes: receiving and conducting a first interaction with the customer; determining a first identifier related to the first interaction; storing, in a database, the first identifier and associating the first identifier with the first interaction; receiving a second interaction from the customer; determining a second identifier related to the second interaction; using the second identifier to check the database to determine if the second interaction is associated with the first interaction; determining, based on the check of the database, that the second interaction is contextually related with the first interaction; and modifying, in response to determining that the second interaction is contextually related to the first interaction, at least one way in which the second interaction is handled by the contact center.

Abstract: A method for managing a user's email subscriptions has been developed. The method provides a user interface (UI) to the user that allows the user to view and select multiple stand-alone components across multiple dashboard displays for an email subscription to an email address. The user's selections are received via the UI. A display of each of the subscribed stand-alone components is rendered periodically based on the user's preference. The rendered displays are combined into a single email message that is sent to the email address upon completion of the rendering of the displays.

Abstract: A method and apparatus for recognizing a low-quality article based on artificial intelligence, a device and a medium. The method comprises: obtaining a user feedback behavior feature of a to-be-recognized article in a news-recommending system; according to the user feedback behavior feature of the to-be-recognized article and a predetermined low-quality article recognition model, recognizing whether the to-be-recognized article is a low-quality article.

Abstract: A system and method for the creation of locality sensitive hash signatures using weighted feature sets is disclosed. The disclosed methodology takes advantage of discretization mechanisms commonly used in computer systems to model the influence of the feature weights on the calculated hash signature. Pseudo random numbers required for the signature calculation are created in ascending order, which enables the signature generation mechanism to identify and avoid the unnecessary creation of pseudo random numbers to improve the performance of the signature calculation process. Further, hierarchic, tree-search like algorithms are used during the processing of signature weights to further decrease the number of required random numbers. The features of the Poisson Process model, like its ability to provide random numbers in ascending order and the split- and mergeability of Poisson Processes are used to further improve the performance of the signature calculation process.

Abstract: Exemplary embodiments provide techniques for promoting and providing subscribed content via a messaging platform. An article may be viewed via a social networking service (such as in a social network's news feed), or on a partner website integrated with the social networking service and/or messaging service. When opening the article (e.g., in a web-based view), a banner may be displayed in association with the article indicating that the article could have been received as part of a messaging-based subscription service. The banner may include a control to subscribe to the publisher with the messaging service. Topics related to an article may be suggested in the message thread for the subscription, with the selection of a topic retrieving additional articles from that publisher related to that topic. These additional articles may be selected using social networking topic determination.

Abstract: An example system includes a cellular base transceiver station having an RF coverage area and configured for RF communication with a first entity that is a transceiver device in the RF coverage area, wherein the cellular base transceiver station is communicatively connected to a server through a communication network, wherein the server comprises a first publish-subscribe broker that is part of a publish-subscribe broker network that comprises one or more publish-subscribe brokers, wherein a second entity connected to any of the one or more publish-subscribe brokers in the publish-subscribe broker network accepts communications from the transceiver device if the second entity subscribes to data packets published by the transceiver device, and wherein the data packets published by the transceiver device are routed through the publish-subscribe broker to which the second entity is connected.

Abstract: Techniques for hybrid videoconferencing are described. A method of hybrid videoconferencing may comprise receiving, by a call routing service, a request to initiate a call with a provider from a user device, providing, by the call routing service, first endpoint data associated with a first connection between the user device and an agent device associated with the provider, establishing the first connection between the agent device and the user device via the call routing service, providing, by the call routing service, second endpoint data associated with a second connection between the user device and the agent device, and establishing, by a peer-to-peer (P2P) contact service, the second connection between the agent device and the user device.

Abstract: The present disclosure relates to determining domain names of a group entity using electronic activities and systems of record. A method can include maintaining a plurality of node profiles including one or more node field-value pairs. Each node profile of the plurality of node profiles can identify a group entity. The method can include identifying a first domain name corresponding to the group entity. The method can include accessing a plurality of data points corresponding to a subset of the plurality of node profiles. The method can include updating each respective node profile of the subset to include a respective second electronic account identifier corresponding to the node profile. The method can include storing, in at least one first data structure, an association between the group entity, the first domain name, and a second domain name corresponding to the second electronic account identifiers.

Abstract: The present disclosure pertains to a system configured to generate output data from a series of configurable cloud-computing processing operations. Some embodiments may; obtain, from a first database, data in a first format; process, in a first stage, the obtained data such that the obtained data is normalized; process, in a second stage, data in a second format different from the first format using a first set of cloud-computing devices; and detect, via a user interface, a first selection of at least two processing operations, the first selection being made from among a plurality of available processing operations. Each of the processing stages may include input data, a processing operation, and output data.

Abstract: An electronic device and method are disclosed herein. The electronic device includes a display, a memory storing historical messages previously transceived, and a processor. The processor implements the method, including: based on reception of a new message, controlling the display to display a notification indicating the reception of the new message, detecting an input corresponding to the notification, and based on the user corresponding to the notification, controlling the display to display the new message and at least one historical message from among the historical messages and selected based on a designated time interval.

Abstract: A method, device, and computer-readable medium provide for receiving, via a chatbot access channel, a chat message from a user device associated with a customer chat session; determining that the chat message includes a customer intent that corresponds to a chat flow for the customer chat session; generating one or more suggested response messages based on the chat message, wherein at least one of the one or more suggested response messages includes a previously stored chat message response corresponding to the customer intent and approved by a service agent; presenting, via a display, a transcript of a messaging sequence for the customer chat session concurrently with a user interface that enables the service agent to perform an action with respect to the one or more suggested response messages; and sending, via the chatbot access channel, a selected one of the one or more suggested response messages to the user device.

Abstract: The disclosed computer-implemented method for managing digital personas for online services may include generating a digital persona and a persona wear indicator (PWI) score for a user of an anonymized inbox with a communication alias to use for an online entity, determining, based on one or more communication messages associated with the communication alias, that the online entity has leaked information associated with the digital persona, recalculating the PWI score for the digital persona based at least in part on the determination that the online entity has leaked the information, determining that the PWI score exceeds a privacy score threshold; and in response to determining that the PWI score exceeds the privacy score threshold, performing a security action that protects privacy of the user. Various other methods, systems, and computer-readable media are also disclosed.

Abstract: Systems and methods are described, and one method includes storing a database that includes a plurality of stored attachments, each of the stored attachments including a corresponding stored attachment identification data (ID), storing a blocked attachment indicator that indicates a stored attachment among the plurality of stored attachments as a blocked attachment and its corresponding stored attachment ID as a blocked attachment ID, and blocking a distribution of a file, based at least in part on the file including a metadata that matches at least a portion of the blocked attachment ID.

Abstract: An electronic messaging system and method with reduced traceability by separation of display of a media component of message content and header information. An electronic message having an identifier of a recipient and a message content including an image media component is received at a server from a sending user device at which a display for associating the media component with the electronic message is provided without displaying the identifier of a recipient with the media component such that a single screen capture of the identifier of a recipient and the media component is prevented. The electronic message including an identifier of a sending user is transmitted to a recipient user device at which a display presenting the media component is provided without displaying the identifier of a sending user such that a single screen capture of both the identifier of a sending user and the media component is prevented.

Abstract: The techniques disclosed herein include a first device including one or more processors configured to detect a selection of at least one target object external to the first device, and initiate a channel of communication between the first device and a second device associated with the at least one target object external to the first device. The one or more processors may be configured to receive audio packets, from the second device, in response to the selection of at least one target object external to the device, decode the audio packets, received from the second device, to generate an audio signal. The one or more processors may be configured to output the audio signal based on the selection of the at least one target object external to the first device. The first device includes a memory, coupled to the one or more processors, configured to store the audio packets.

Abstract: A computer-implemented method for operating a storage system comprising a file system for managing a data object in one or more storage blocks may be provided. The method comprising receiving from a file system manager a message indicating that the data objects is to be encrypted, determining, in response to the received message, a set of unallocated storage blocks that were previously allocated for storing at least a portion of the data object, and rendering content of the unallocated storage blocks of the set unreadable.

Abstract: Provided are techniques for determining an effect of a message on a personal brand based on future goals. A message is received from an entity for a social media platform. Additional messages related to the message are identified. A reaction sentiment trend is determined for each topic of the additional messages for a period of time. An effect the message has on a personal brand of the entity in future is predicted based on future goals of the entity and based on the reaction sentiment trend for each topic. An indication of whether the message is aligned with the future goals based on the predicted effect is provided. In response to the message being aligned with the future goals, the message is posted to the social media platform. In response to the message not being aligned with the future goals, one or more suggestions to modify the message are provided.

Abstract: Discovery of communication platform features or exposure of such features to the user may include generating embeddings for a variety of types of communication platform content and communications. These embeddings may be used to characterize and compare various communication platform features and ultimately expose these features to a user when the user may not have otherwise encountered them. The embeddings may additionally or alternatively be used to determine a degree of alignment.

Abstract: Examples described herein relate to apparatuses and methods for managing communications within a supercluster or across superclusters, including a first supercluster having a plurality of first machines and a publish-subscribe (Pub-Sub) channel to which each of the plurality of first machines is subscribed. A second supercluster has a plurality of second machines and a bridge between the first supercluster and the second supercluster. A first machine is configured to receive, via the bridge, an availability status and resource allocation information of each second machine and publish, on the Pub-Sub channel of the first supercluster, the availability status and the resource allocation information.

Abstract: An apparatus is provided configured for parsing and formatting a message in a group-based communication interface. The apparatus includes a memory and a processor(s) configured to receive an input string generated through user engagement of the group-based communication interface. The processor is also configured to parse the input string to identify a structured format string. The processor is further configured to, in a circumstance where the structured format trigger is identified in the input string, apply a structured format to the input string to generate a structured message object for rendering to the group-based communication interface. Corresponding methods and computer program products are also provided.

Abstract: A chat-based persistent messaging platform that can seamlessly convert messages from different modalities (e.g., email clients and text message clients) into persistent messages and vice versa is described herein. The platform can include a parsing processor to convert messages into standard format data. A message classifier can process the standard format data into different subcomponents. These subcomponents can be translated into persistent messaging content via one or more content processing engines. The persistent messaging content can be converted into a persistent message via the parsing processor. The message classifier can also add messages into a persistent thread so that message history between two or more users can be maintained in perpetuity.

Abstract: A method for managing access to a device, which has a first and a second input interface, each for inputting a character string, including the steps of: generating a password having a prescribed minimum number of characters and having a measure of complexity; generating a subpassword on the basis of the generated password and a prescribed mapping specification, wherein the subpassword has a lower measure of complexity than the password; and enabling access to the device if a character string input via the first input interface corresponds to the password or a character string input via the second input interface corresponds to the subpassword. The method and a corresponding access system for a device permit simple handling of the password management by the respective user is also provided.

Abstract: One example may include a process that includes establishing a first transmission control protocol (TCP) connection between a client device and a server to form a virtual private network (VPN), permitting communication between the client device and the server on the first TCP connection, monitoring communication over the first TCP connection to identify one or more connection parameters, and establishing a second TCP connection between the client device and the server when the one or more connection parameters indicate a slowing of the first TCP connection below a threshold and below a previously measured connection rate.

Abstract: System trains machine learning model to determine content data, metadata, and context data for support ticket communications, in response to receiving support ticket communications. Machine learning model receives communication associated with support ticket, and determines content data, metadata, and context data for communication. System converts content data, metadata, and context data for communication into first impulse for first channel and second impulse for second channel. System determines first channel value based on first type of conversion of first impulse and any impulses for first channel that are converted from data that is determined for support ticket event. System determines second channel value based on second type of conversion of second impulse and any impulses for second channel that are converted from data that is determined for support ticket event. System uses first channel value and second channel value to generate priority associated with support ticket, and outputs priority.

Abstract: The present disclosure generally relates to managing content item collections. A collection management system receives a request for collection item metadata associated with a collection item. Collection management system obtains a content item identifier corresponding to the collection item identifier. Collection management system requests content item metadata from a content management system. Collection management system receives from the content management system content item metadata corresponding to the content item identifier. Collection management system filters the content item metadata to remove a portion of the content item metadata comprising privileged information. Collection management system retrieves collection item metadata using the collection item identifier. Collection management system adds the filtered content item metadata to the collection item metadata.

Abstract: A technique for identifying an opt-out status for a user's mobile or other computing device without relying exclusively on client-side storage or primarily on the use of non-determinative mechanisms is discussed. Embodiments provide server-based or otherwise hosted techniques of accurately identifying devices of users that wish to opt-out of having their device activity tracked. These techniques enable accurate identification of a device's opt-out status even in the absence of a client-side opt-out indicator.

Abstract: A host-side system for displaying a web page includes at least one processing circuitry which discovers at least one micro frontend in web page code. Each micro frontends has a respective type, internal or external. Internal micro frontends are inline with the web page code and external micro frontends are hosted in a frame in the web page code. A host application is executed for rendering the web page. Data exchange between the host application and the micro frontends is managed using a micro frontend layer in accordance with the respective types of the micro frontends.

Abstract: A system may involve a communication bus and computational instances configured for communication with one another by way of the communication bus. The system is configured to: (i) receive, by a first computational instance, a first communication request, wherein the first communication request specifies first attributes; (ii) store, in a first persistent storage, the first attributes; (iii) generate a second communication request that specifies second attributes; (iv) transmit, by the first computational instance and to a second computational instance by way of the communication bus, the second communication request; (v) receive, by the second computational instance, the second communication request; (vi) store, in a second persistent storage, the second attributes; (vii) generate a third communication request that specifies third attributes; and (viii) transmit, by the second computational instance and to a third computational instance by way of the communication bus, the third communication request.

Abstract: The disclosed techniques enable selective forwarding and blocking of messages directed to an alias email address based on a whitelist, as well as email alerts triggered by emails from unauthorized senders. More generally, the disclosed techniques enable an enterprise system to store contact emails for users (i.e., alias email addresses) while avoiding storing and managing personal email addresses for the user. For example, the enterprise system may forward personal email addresses to an aliasing server configured to generate alias email addresses based on the personal email addresses. The aliasing server may operate as a “middle man” that receives emails directed to the alias email addresses and that forwards the emails to the personal email addresses (when appropriate). The enterprise system may store and maintain the alias email addresses in lieu of the personal email addresses.

Abstract: There is provided a system and method for routing messages received from any one of a plurality of external user accounts on any one of a plurality of different messaging applications within an entity. The system and method comprises one or more integration modules coupled to each of the plurality of different messaging applications for receiving messages via the messaging application. These messages are directed to a unique account identifier for the entity using additional address identifier information. A central messaging module is configured to receive from each of the one or more integration modules the messages via a common internal messaging protocol, and distribute the messages to at least one more internal user accounts within the entity using additional address identifier information.

Abstract: Methods and systems for providing content to communication session participants are disclosed. In exemplary methods, at least one source can be monitored. Content relevant to a communication session having one or more participants can be identified from the at least one source. Additionally, the content can be provided as a part of the communication session in a format compatible with the communication session.

Abstract: A message broker customization system and method with user administered policy functions. The system uses user defined and controlled policy functions to programmatically customize the behaviors of a message broker's processing of messages and further allowing for that customization to take place on a per channel basis. This provides for greater functionality and flexibility to the users of a message system, especially when the users of the message system do not have administrative control over the message broker.

Abstract: Methods, systems, and computer programs are presented for the determination of optimal communication scheduling. Send Time Optimization (STO) uses machine learning (ML) to recommend a personalized send time based on a recipient's past engagement patterns. The purpose of the ML model is to learn patterns in the data automatically and use the patterns to make personalized predictions for each recipient. The send time recommended by the model is the time at which the model believes the recipient will be most likely to engage with the message, such as clicking or opening, and use of the send time mode is expected to increase engagement from recipients. Additional customizations include communication-frequency optimization, communication-channel selection, and engagement-scoring model.

Abstract: Systems and methods that enable product (or service) purchasers, or other such entities, to share promotional materials via social networks and/or other means of communication and may further enable the purchasers to receive rewards, such as rebates, in response to interactions with the promotional materials by others (e.g., friends of the purchaser). In various embodiments, the promotional materials shared by the purchaser relates to the product purchased, which may lend greater credibility and/or interest in the promotional material being shared.

Abstract: Messages indicative of events are transmitted from a computer network to a management system using an agent device. The agent device receives a web service event collector from the management system. The web service event collector includes event message transformation instructions and an endpoint definition. After the web service event collector is initialized, an event message transmitted from an event source is received using the web service event collector. The event message indicates an event associated with the computer network. Using the event message transformation instructions, the event message is transformed into a format usable by the management system. The transformed event message is then transmitted to the management system.

Abstract: Method and systems for detecting and mitigating a malicious bot. Threat information is obtained, the threat information identifying one or more indicators of compromise (IOC) corresponding to suspected or known malicious network traffic. A control list (CL) corresponding to the threat information is generated, the CL describing rules for identifying network flows to be logged in a network log. The network log identifying the network flows is obtained and a suspect network flow identified by both the threat information and the network log is identified. An address corresponding to the suspect network flow is identified and the address is correlated with a user identifier. A notification is issued to a user associated with the user identifier, the notification indicating a suspected existence of a malicious bot.

Abstract: A system includes a communication module that receives a request to post content to an event gallery associated with an event. The request in turn includes geo-location data for a device sending the content, and identification data identifying the device or a user of the device. The system further has an event gallery module to perform a first authorization operation that includes determining that the geo-location data corresponds to a geo-location fence associated with an event. The event gallery module also performs a second authorization operation that includes using the identification data to verify an attribute of the user. Finally, based on the first and second authorization operations, the event gallery module may selectively authorize the device to post the content to the event gallery.

Abstract: Technologies for secure I/O include a compute device, which further includes a processor, a memory, a trusted execution environment (TEE), one or more input/output (I/O) devices, and an I/O subsystem. The I/O subsystem includes a device memory access table (DMAT) programmed by the TEE to establish bindings between the TEE and one or more I/O devices that the TEE trusts and a memory ownership table (MOT) programmed by the TEE when a memory page is allocated to the TEE.

Abstract: A method and device for displaying texts. In one embodiment, the method comprises: in response to detection of a change of an input text, determining a changed text and a location of the change in the input text, and a duration in which the change of the input text occurs (401); determining a change type of changes of the input text (402); performing, on the basis of the changed text, the location, the change type and the duration, an information synthesizing process to generate synthesized information (403); and transmitting to a receiving terminal the synthesized information (404). The method is implemented to dynamically display text information.

Abstract: In an embodiment, a security auditing component obtains a solution set that is based upon a security audit of an enterprise network, the solution set characterizing a set of solutions associated with a set of security issues associated with one or more assets of the enterprise network, detects that the solution set can be condensed into a condensed solution set that mitigates the set of security issues to the same degree as the solution set, the detection being based at least in part upon (i) one or more rules applied to one or more solution texts and/or (ii) asset-specific metadata and/or (iii) static metadata, and condenses, based on the detecting, the solution set into the condensed solution set by combining two or more subsets of related solutions and/or filtering the solution set to remove one or more subsets of redundant or superseded solutions.

Abstract: Systems and methods for enabling messages to be modified are disclosed. The system can enable messages that have already been sent, and even messages that have already been read, to be edited, recalled, or deleted. The system can identify incoming messages with message identifications (IDs) that are associated with previously sent or received messages, or “stored” messages, and modify the stored messages according to the content of the incoming messages. The system can include new SIP headers including X-EDIT-MessageID, X-RECALL-MessageID, and X-DELETE-MessageID. When an incoming message is received with a message ID associated with a stored message and/or one of the new commands, the receiving user equipment (UE) can replace the contents of the stored message with the contents of the incoming message or recall or delete the stored message.

Abstract: A method, computer system, and a computer program product for indicating a hyperlink record is provided. The present invention may include receiving a hyperlink. The present invention may also include searching a data structure including a repository of a plurality of hyperlinks stored in at least one user system, where each hyperlink in the repository of the plurality of hyperlinks includes a hyperlink record having at least one reference to the at least one user system. The present invention may then include identifying a record of the received hyperlink in the searched data structure. The present invention may further include, in response to identifying the record of the received hyperlink within the searched data structure, modifying the received hyperlink to indicate the at least one reference to the at least one user system.

Abstract: Systems and methods for delivering application media content to multiple social media systems (SMSs) for display to SMS members. The method includes the steps of providing initial application media content to respective SMSs. Once a respective SMS member interacts with the initial content, a social relationship management system (SRMS) receives indication from an SMS of such interaction, and retrieves a unique application media file relating to application media content. The unique application media file is then applied to an application media container file that overcomes certain formatting protocols and requirements of the SMS and enables transmission and delivery of the application media content to the SMS. The application media content is then delivered to the SMS member on the SMS through the application media container file.