Abstract: The present invention enables an overlay capability to be invoked on network systems and elements that are designed to support multiple customer bases. Depending on the registered identification of the user, screens and other user interfaces that provide access to functions can be overlaid on the network component and segmented along customer classifications.

Abstract: A method and apparatus for providing a method for determining the status of allocated phone numbers in a VoIP network by providing a tool to automatically determine whether allocated phone numbers are in service, deactivated, or waiting to be allocated phone numbers are disclosed. The present method enables access into service provisioning systems and their associated database regarding move, add, change, and disconnect operations to make this determination.

Abstract: The present invention enables an overlay capability to be invoked on network systems and elements that are designed to support multiple customer bases. Depending on the registered identification of the user, screens and other user interfaces that provide access to functions can be overlaid on the network component and segmented along customer classifications.

Abstract: The invention comprises a method and apparatus for providing at least one network endpoint of an enterprise customer network access to at least one dialing plan. Specifically, the method comprises receiving at least one dialing plan request from the at least one network endpoint, retrieving at least one address mapping in response to the at least one dialing plan request, and responding to the at least one dialing plan request using the at least one address mapping.

Abstract: The invention comprises a method and apparatus for providing at least one network endpoint of an enterprise customer network access to at least one dialing plan. Specifically, the method comprises receiving at least one dialing plan request from the at least one network endpoint, retrieving at least one address mapping in response to the at least one dialing plan request, and responding to the at least one dialing plan request using the at least one address mapping.

Abstract: A method and apparatus for implementing a network element in a communications network are described. In one example, a set of service provider defined interfaces are defined, wherein each of the service provider defined interfaces is associated with a network element class. The set of service provider defined interfaces is then provided to a manufacturer of a particular network element class. Afterwards, a new network element from the manufacturer having the set of service provider defined interfaces is implemented in the communications network.

Abstract: A method and apparatus for enabling the upgrade of a VoIP endpoint device by downloading a firmware component to support CALEA related monitoring and recording of conversations for all calls originated or terminated by the endpoint device are disclosed. The upgraded CALEA firmware component can be activated by the network on demand or when the signaling information to set up a watched call is received. Once the recording is completed it can be translated into a standard audio format file that can be uploaded transparently to the network and sent in near real time to the appropriate CALEA server.

Abstract: The invention comprises a method and apparatus for enabling a subscriber to establish a call to at least one destination phone number using an email address. Specifically, the method comprises receiving an incoming communication request from the subscriber for establishing the call (where the incoming communication request comprises an email address), determining at least one destination phone number associated with the email address, and processing the call using at least one of the at least one destination phone number associated with the email address.

Abstract: A method and apparatus for blocking at least one pay-per-use feature in a communications network is described. In one embodiment, a request to initiate at least one pay-per-use feature from at least one endpoint device associated with a subscriber is received. A determination of whether a blocking function has been activated for the at least one pay-per-use feature is then made. Afterwards, the request to initiate the at least one pay-per-use feature is blocked if the blocking function is activated.

Abstract: The invention comprises a method and apparatus for enabling a subscriber to establish a call to at least one destination phone number using an email address. Specifically, the method comprises receiving an incoming communication request from the subscriber for establishing the call (where the incoming communication request comprises an email address), determining at least one destination phone number associated with the email address, and processing the call using at least one of the at least one destination phone number associated with the email address.

Abstract: The present invention enables the calling party to register multiple addresses of frequently called parties with a packet-switched network service provider, e.g., a VoIP network service provider, and have the network dials through the numbers on behalf of the calling party until the called party is reached or the list of available phone numbers has been exhausted. Optionally, the network can intersperse each call by asking the calling party if he or she wants to dial a particular phone number of the called party from the list of available phone numbers, and the network can dial the selected phone number.

Abstract: A method and apparatus for enabling a subscriber who is originating a call to a called party endpoint to specify call handling treatments when a busy or a no answer network condition is encountered when calling the called party endpoint with no subscribed network based voice mail service are disclosed. The subscriber, for example, can re-originate the call that is originally directed to a home phone number of the called party to a cellular phone number of the called party instead upon encountering a busy or no answer network condition.

Abstract: The invention comprises a method and apparatus for processing a call request from a first enterprise customer network to a second enterprise customer network using at least one dialing plan. Specifically, the method comprises receiving at least one dialing plan request from a first network endpoint in the first enterprise customer network for accessing a second network endpoint in the second enterprise customer network, retrieving at least one dialing plan mapping in response to the at least one dialing plan request, and responding to the at least one dialing plan request using the at least one dialing plan mapping.

Abstract: A method and apparatus for enabling packet network service providers, e.g., a VoIP network service providers, to collect information on the feature usage of their subscribers and spontaneously offer them the opportunity to subscribe to enhanced service features based on their existing feature usage patterns is disclosed. For example, users who accumulate a lot of voice mail can be offered a locate me feature, those who frequently use Do-Not-Disturb features can be offered an instant messaging application, and those who engage in three way conference calls can be offered a personal conferencing service that provides up to 10 conference legs.

Abstract: A method and apparatus for providing a capability for placing a slight delay in processing call setup and termination signaling messages in conferencing applications so that the call processing rate requirement on a Call Control Element (CCE) is lowered. For example, allowing conferencing participants of a conference call to join a conference bridge over a 90 second period will significantly improve the processing load on the CCE than allowing them to join in over a 30 second period. In one embodiment, the present invention introduces a configurable delay in the processing of signaling messages for call setups and terminations for high volume calls onto conference bridges.

Abstract: The present invention enables the CCE to store intelligence about the services the subscribers use as companion data to the IP route to reach the desired user. The present invention introduces a service indicator to allow the CCE to distinguish whether a call requires advanced application processing. If no advanced application processing is needed, the CCE uses its companion data of IP route to setup a call without communicating with an application server. This would enable the CCE to direct calls to advance application servers only when subscribers required advanced application processing, thereby reducing the overall processing time required to setup a call to avoid the problem of signaling timers expiring unnecessarily.

Abstract: Method and apparatus for data mining in a communication network is described. In one example, telephony service and data service is provided to an entity via a communication network. Customer specific information is collected for accesses to the entity via the communication network by customers. The customer specific information is analyzed to determine, for each of the customers, an access pattern related to accessing the telephony service and the data service. The access pattern of each customer may be used to help the entity determine if a segment of customers tend to access the telephony service or the data service, and if they do so simultaneously or across different points of time, as well as if they access one service more than another. The entity may use this information to determine if data services actually increase or decrease the need for call agents to handle calls via the telephony service.