Search Patents
  • Escalated authentication system to perform an integrity-check based on behavior patterns
    Patent number: 11714893
    Abstract: Aspects of the disclosure include an escalated authentication system based on user behavior patterns. A user's behavior pattern on a device is collected and/or learned. The collected or learned pattern can be compared to subsequent behavior patterns to determine whether the current user is genuine or suspicious. Users deemed suspicious are subject to increased authentication requirements, often on-the-fly.
    Type: Grant
    Filed: April 6, 2021
    Date of Patent: August 1, 2023
    Assignee: EMC IP HOLDING COMPANY LLC
    Inventors: Parminder Singh Sethi, Madhuri Dwarakanath, Bing Liu, Srinath Kappgal
  • Method and apparatus for microservice architecture for locally based applications
    Patent number: 11334898
    Abstract: An information handling system includes a processor configured to store a first module of a software application, the first module of the software application selected based on customer journey information pertaining to usage of the software application. The processor begins execution of the first module prior to receipt of a second module of the software application, the second module selected based on the customer journey information.
    Type: Grant
    Filed: November 5, 2019
    Date of Patent: May 17, 2022
    Assignee: Dell Products L.P.
    Inventors: Parminder Singh Sethi, Sharmad Naik
  • PREDICTING USAGE OF SYSTEM STATE INFORMATION TO DETERMINE COMPRESSION LEVELS
    Publication number: 20230214309
    Abstract: An apparatus comprises a processing device configured to receive system state information corresponding to one or more devices, to predict a usage frequency of the system state information using one or more machine learning models, and to determine, based at least in part on the usage frequency, a compression level for storage of the system state information. The compression level is applied to the system state information to generate at least one compressed file for transmission to a database.
    Type: Application
    Filed: January 5, 2022
    Publication date: July 6, 2023
    Inventors: Parminder Singh Sethi, Lakshmi Saroja Nalam, Atishay Jain
  • METHOD AND APPARATUS FOR SELECTIVE FAN CONTROL IN AN INFORMATION HANDLING SYSTEM
    Publication number: 20210132671
    Abstract: An information handling system (IHS) includes spatially diverse IHS components and temperature sensors disposed with respect to the spatially diverse IHS components. A fan controller defines cooling sections of the IHS for spatially diverse fans based on topological information as to locations of the spatially diverse IHS components, and selectively controls the spatially diverse fans according to component temperatures obtained from the temperature sensors and according to the cooling sections.
    Type: Application
    Filed: November 1, 2019
    Publication date: May 6, 2021
    Inventors: Parminder Singh Sethi, Madhuri Dwarakanath, Selvaraja Subburaja
  • Event-based operational data collection for impacted components
    Patent number: 11663102
    Abstract: A method comprises receiving a notification of an issue with at least one component of a plurality of components in a computing environment. One or more machine learning algorithms are used to determine one or more components of the plurality of components impacted by the issue with the at least one component. The method further comprises collecting operational data for the at least one component and the one or more impacted components.
    Type: Grant
    Filed: January 15, 2021
    Date of Patent: May 30, 2023
    Assignee: Dell Products L.P.
    Inventors: Parminder Singh Sethi, Anannya Roy Chowdhury
  • AUTOMATED GENERATION OF TITLES AND DESCRIPTIONS FOR ELECTRONIC COMMERCE PRODUCTS
    Publication number: 20210406993
    Abstract: A method comprises collecting browsing activity data of at least one user in connection with at least one electronic commerce item, and collecting feature data of the at least one electronic commerce item. In the method, the browsing activity data and the feature data are analyzed using one or more machine learning models. At least one of a title and a description for the at least one electronic commerce item is generated based on the analysis, and are displayed on an interface for viewing by the at least one user.
    Type: Application
    Filed: June 29, 2020
    Publication date: December 30, 2021
    Inventors: Parminder Singh Sethi, Anannya Chowdhury
  • System and method for improving a graphical menu
    Patent number: 10908811
    Abstract: A system capacitively senses a swiping motion to a touch sensitive display, determines a length associated with the swiping motion to the touch sensitive display, and displays a menu of options based on the length associated with the swiping motion. The system capacitively senses inputs to the touch sensitive display that correspond to selections from the menu, determines probabilities associated with the options, and modifies the menu based on the probabilities.
    Type: Grant
    Filed: December 17, 2019
    Date of Patent: February 2, 2021
    Assignee: Dell Products, L.P.
    Inventors: Parminder Singh Sethi, Madhuri Dwarakanath, Avinash Vishwanath
  • METHOD AND SYSTEM TO MANAGE TECHNICAL SUPPORT SESSIONS USING RANKED HISTORICAL TECHNICAL SUPPORT SESSIONS
    Publication number: 20230123548
    Abstract: In general, embodiments relate to a method for managing a technical support session, comprising in response to satisfying a duplicate technical support question threshold for a technical support session: extracting at least one keyword for the technical support session, identifying a plurality of historical technical support sessions using the at least one keyword, and displaying at least one of the plurality of historical technical support sessions to a technical support person (TSP) during the technical support session.
    Type: Application
    Filed: October 15, 2021
    Publication date: April 20, 2023
    Inventors: Shelesh Chopra, Parminder Singh Sethi
  • METHOD AND SYSTEM TO MANAGE TECHNICAL SUPPORT SESSIONS USING HISTORICAL TECHNICAL SUPPORT SESSIONS
    Publication number: 20230118727
    Abstract: In general, embodiments relates to a method for managing a technical support session, comprising: obtaining customer identification information for a technical support session, extracting at least one keyword for the technical support session, identifying a plurality of historical technical support sessions using the at least one keyword and the customer identification information, and displaying at least one of the plurality of historical technical support sessions to a technical support person (TSP) during the technical support session.
    Type: Application
    Filed: October 15, 2021
    Publication date: April 20, 2023
    Inventors: Parminder Singh Sethi, Akanksha Goel, Shelesh Chopra
  • USER INTERFACE MANAGEMENT FRAMEWORK
    Publication number: 20230041350
    Abstract: A method comprises collecting data corresponding to operation of a user interface, analyzing the data and generating a dependency tree based at least in part on the analysis. The analyzing and the generating are performed using one or more machine learning techniques. The dependency tree comprises a plurality of nodes respectively corresponding to a plurality of components of the user interface and is organized at least in part according to one or more dependent relationships between the plurality of components. Based at least in part on a structure of the dependency tree, one or more test cases for the user interface are executed.
    Type: Application
    Filed: August 6, 2021
    Publication date: February 9, 2023
    Inventors: Parminder Singh Sethi, Anannya Chowdhury
  • Method and apparatus to capture, analyze, organize, and present support chat information
    Patent number: 10986230
    Abstract: An information handling system receives messages of a chat conversation, and may convert the messages into request and response pairs. The information handling system may also determine customer reaction determinations for respective ones of the request and response pairs, integrate the request and response pairs and the customer reaction determinations into a customer reaction timeline, and generate a chatbook from the customer reaction timeline.
    Type: Grant
    Filed: November 15, 2019
    Date of Patent: April 20, 2021
    Assignee: Dell Products L.P.
    Inventors: Parminder Singh Sethi, Avinash Vishwanath
  • Method and apparatus to identify a problem area in an information handling system based on latencies
    Patent number: 11334421
    Abstract: An information handling system may obtain timing information for processing among layers of a first client-side information handling system, and compare the timing information to threshold values to provide a comparison. The information handling system may use the comparison to identify an area of the first client-side information handling system in which a problem exists, and initiate remedial action directed to the problem.
    Type: Grant
    Filed: November 15, 2019
    Date of Patent: May 17, 2022
    Assignee: Dell Products L.P.
    Inventors: Parminder Singh Sethi, Abhishek Santosh, Anshul Saxena
  • METHOD AND SYSTEM FOR IMPLEMENTING A PRE-CHECK MECHANISM IN A TECHNICAL SUPPORT SESSION
    Publication number: 20230122945
    Abstract: In general, embodiments relates to a method for managing a technical support session, comprising: obtaining technical support question from a technical support person (TSP) that is conducting the technical support session; determining that the technical support question is a duplicate of a prior technical support question; in response to the determination, obtaining a quality score for the technical support question; and displaying the quality score to the TSP in a user interface on a technical support system that the TSP is using the conduct the technical support session.
    Type: Application
    Filed: October 15, 2021
    Publication date: April 20, 2023
    Inventors: Shelesh Chopra, Parminder Singh Sethi, Akanksha Goel
  • METHOD TO IDENTIFY THE PERFORMANCE BOTTLE NECK IN THE COMPLEX ENTERPRISE VIRTUALIZED ENVIRONMENT
    Publication number: 20220318117
    Abstract: One example method includes identifying a source of a performance issue in a virtualized environment. Telemetry data is collected relative to the flow of a request/response in the virtualized environment. The collected telemetry data can be compared to normal data. A probability can be generated for each layer to identify which of the layers is the most likely source of the performance issue. The layers can be prioritized based on their probability. The most likely layer or virtual machine is recommended for analysis to determine the cause of the performance issue.
    Type: Application
    Filed: April 6, 2021
    Publication date: October 6, 2022
    Inventors: Parminder Singh Sethi, Bing Liu
  • Method and apparatus for selective fan control in an information handling system
    Patent number: 11221656
    Abstract: An information handling system (IHS) includes spatially diverse IHS components and temperature sensors disposed with respect to the spatially diverse IHS components. A fan controller defines cooling sections of the IHS for spatially diverse fans based on topological information as to locations of the spatially diverse IHS components, and selectively controls the spatially diverse fans according to component temperatures obtained from the temperature sensors and according to the cooling sections.
    Type: Grant
    Filed: November 1, 2019
    Date of Patent: January 11, 2022
    Assignee: Dell Products L.P.
    Inventors: Parminder Singh Sethi, Madhuri Dwarakanath, Selvaraja Subburaja
  • GLOBAL TECHNICAL SUPPORT INFRASTRUCTURE
    Publication number: 20230118749
    Abstract: In general, in one aspect, embodiments relate to a method for managing technical support sessions, the method comprising: generating a first plurality of local technical support sessions, transmitting at least a portion of the first plurality of local technical support sessions to a technical support hub, and receiving a local technical support session from a second technical support system, wherein the local technical support session is presented to a technical support person (TSP) during a technical support session performed on a first technical support system.
    Type: Application
    Filed: October 15, 2021
    Publication date: April 20, 2023
    Inventors: Parminder Singh Sethi, Shelesh Chopra, Akanksha Goel
  • Dynamic Snapshot Scheduling for Data Storage
    Publication number: 20220107870
    Abstract: Techniques are provided for dynamic snapshot scheduling. In an example, a dynamic snapshot scheduler can analyze historical data about storage system resources. The dynamic snapshot scheduler can use this historical data to predict how the storage system resources will be used in the future. Based on this prediction, the dynamic snapshot scheduler can schedule snapshot activities for one or more times that are relatively unlikely to experience system resource contention. The dynamic snapshot scheduler can then initiate snapshot activities at those scheduled times.
    Type: Application
    Filed: October 5, 2020
    Publication date: April 7, 2022
    Inventors: Deepak Nagarajegowda, Parminder Singh Sethi
  • ANTI-PIRACY PROTECTION SERVICE-BASED SOFTWARE LICENSE MANAGEMENT SYSTEM TO PREVENT USAGE OF UNLICENSED SOFTWARE AFTER THE TRIAL PERIOD
    Publication number: 20220405354
    Abstract: One example method, includes checking, by an intelligent time detector service running on a computing system, a trial period duration of software on the computing system, starting, by the intelligent time detector service, a counter for the software, and the counter is operable to generate a counter value based on a clock of the computing system, storing, by the intelligent time detector service, a counter value of the counter, and decommissioning, by the intelligent time detector service, the software after the trial period has expired.
    Type: Application
    Filed: June 17, 2021
    Publication date: December 22, 2022
    Inventors: Parminder Singh Sethi, Madhuri Dwarakanath, Bing Liu
  • SYSTEM AND METHOD TO IMPROVE GRAPHIC USER INTERFACE CONTENT LAYOUT BASED ON USAGE INFORMATION
    Publication number: 20210149690
    Abstract: An information handling system obtains input pointer information originating from an input pointing device, obtains an existing wireframe model of a graphic user interface (GUI) content layout, and analyzes a user journey through the GUI content layout to obtain usage information. The information handling system may tag regions of the existing wireframe model based on the usage information, and rearrange the existing wireframe model to provide an improved wireframe model representative of an improved GUI content layout.
    Type: Application
    Filed: November 15, 2019
    Publication date: May 20, 2021
    Inventors: Parminder Singh Sethi, Madhuri Dwarakanath
  • Dynamic strategy generation framework for updates
    Patent number: 11775281
    Abstract: Various embodiments of the invention are related to a method of performing upgrades to a computing system. After an initial upgrade strategy is produced by a device emulation system, one or more embodiments of the invention may produce a more refined upgrade strategy based on changes in key aspects identified in the initial upgrade strategy. These key aspects or key identifiers of the system are monitored throughout the upgrade process and are used to refine the upgrade strategy.
    Type: Grant
    Filed: April 18, 2022
    Date of Patent: October 3, 2023
    Assignee: DELL PRODUCTS L.P.
    Inventors: Parminder Singh Sethi, Lakshmi Nalam, Shelesh Chopra, Malathi R
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