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  • Method and apparatus to capture, analyze, organize, and present support chat information
    Patent number: 10986230
    Abstract: An information handling system receives messages of a chat conversation, and may convert the messages into request and response pairs. The information handling system may also determine customer reaction determinations for respective ones of the request and response pairs, integrate the request and response pairs and the customer reaction determinations into a customer reaction timeline, and generate a chatbook from the customer reaction timeline.
    Type: Grant
    Filed: November 15, 2019
    Date of Patent: April 20, 2021
    Assignee: Dell Products L.P.
    Inventors: Parminder Singh Sethi, Avinash Vishwanath