Search Patents
  • Deriving user intent from a prior communication
    Patent number: 10795944
    Abstract: User intent may be derived from a previous communication. For example, a text string for user input may be obtained. The text string may include a pronoun. Information from a communication received prior to receipt of the user input may be derived. The information may identify an individual. User intent may be derived from the text string and the information. This may include determining that the pronoun refers to the individual.
    Type: Grant
    Filed: January 23, 2017
    Date of Patent: October 6, 2020
    Assignee: Verint Americas Inc.
    Inventors: Fred Brown, Mark Zartler, Tanya M. Miller