Abstract: Techniques for providing insights for web service providers are disclosed. In some embodiments, a system, process, and/or computer program product for providing insights for web service providers includes monitoring user activities on a web site; generating a dashboard for displaying a summary of the monitored user activities on the web site; and generating a recommendation for improving performance of the web site for display on the dashboard. For example, the recommendation can be for improving performance of search results on the web site and/or for improving content navigation on the web site.

Abstract: Techniques for performing query-dependent and content-class (e.g., with product class as a subset, in which content class can be based on a product class in an example implementation) based ranking are disclosed in accordance with some embodiments. In some embodiments, a process for performing query-dependent and content-class based ranking includes receiving a query for a search for content on a web site; performing a query-dependent and content-class based ranking of content available on the web site (e.g., using a processor); and returning a ranked list of content based at least in part on the query-dependent and content-class based ranking of content available on the web site in response to the query.

Abstract: A system for extracting attributes can analyze text from data sources, extract n-grams from the text as candidate attribute and service/product pairs, prompt a human operator to rate the suitability of the candidate attribute and service/product pairs, and, based on the ratings, add the candidate attribute and service/product pairs to an attribute dictionary. In embodiments, an attribute extraction system includes an n-gram extractor, an attribute selector interface, and a dictionary builder. Data sources may include product titles, category descriptions, product descriptions, and like data from one or more product databases. In embodiments, the attribute dictionary is analyzed to determine canonical names for products or services and name variants for the products or services.