Abstract: A method and system for detecting service disruptions in a packet network is described. In one example, a plurality of data reports is received. A determination is then made as to whether a number of the plurality of data reports that pertain to a particular class has exceeded a predetermined threshold. In the event the threshold is exceeded, at least one notification is transmitted.

Abstract: A method and system for assessing the installation of a component in a packet-switched network is described. In one example, provisioning scripts for a particular network component are generated. A determination of whether the provisioning scripts match a set of configuration parameters associated with the provisioning scripts is then made. Lastly, an alarm is generated in the event the provisioning scripts do not match the set of configuration parameters.

Abstract: A method and system for detecting service disruptions in a packet network is described. In one example, a plurality of data reports is received. A determination is then made as to whether a number of the plurality of data reports that pertain to a particular class has exceeded a predetermined threshold. In the event the threshold is exceeded, at least one notification is transmitted.

Abstract: A method and system for graphically displaying call signaling flows for a communications network is described. In one example, a call flow alarm indicating an improper call signaling flow for a call is received. A respective projected call signaling flow associated with the call is then obtained. Lastly, the improper call signaling flow and the respective projected call signaling flow are graphically displayed.

Abstract: A method and apparatus for alarming on all signaling protocol messages that fail in substantial numbers on any particular routes within an IP network are disclosed. For example, upon receiving these alarms, the network will attempt to identify, and to correct the error producing conditions to prevent further call signaling message failures.

Abstract: Method and apparatus for measuring voice quality in a packet network is described. In one example, statistics for calls in the packet network per customer segment of a plurality of customer segments are obtained over a period of time. The statistics are processed to identify call patterns for the plurality of customer segments. Sample measurements of voice quality are obtained for each of the plurality of customer segments in response to the call patterns.

Abstract: The present invention enables equipment housed in unmanned facilities to be periodically scanned by remote systems for information regarding physical hardware and software configurations. The captured configurations can be compared against a reference configuration that represents the healthy state of the installed equipment. During outages, these captured configurations can be analyzed to determine possible root causes and resolutions for restoration.

Abstract: A method and system for graphically displaying call signaling flows for a communications network is described. In one example, a call flow alarm indicating an improper call signaling flow for a call is received. A respective projected call signaling flow associated with the call is then obtained. Lastly, the improper call signaling flow and the respective projected call signaling flow are graphically displayed.

Abstract: A method and apparatus for conveying presence information from distinct communication devices are disclosed. The present invention enables multiple communication devices using distinct communications technologies, such as cellular telephone, traditional wire line telephone, packet based telephone, and computer supporting instant messaging applications, to communicate presence status to a single server to enable another subscriber to determine the best method to use to establish a communication channel with a subscriber.

Abstract: Method and apparatus for analyzing service disruptions in a communication network is described. In one example, data indicative of the service disruptions are obtained across a period of time. External condition data related to the service disruptions are obtained. Historical trend data are established by correlating the data with the external condition data to identify at least one statistical trend. In one example, external conditions may be monitored and alarms may be generated for instances where the external conditions exhibit the historical trend data.

Abstract: The present invention enables a capability for packet-switched network service providers, e.g., VoIP network service providers, to monitor the CPE application usage of their subscriber to ensure that changes to the network do not interfere with these applications and to potentially provide changes to the network to enhance these premise based applications. Monitoring software will be installed in the CPE to monitor upgrades and features installed by the end users so that any potential impact to these applied applications can be assessed before a VoIP network upgrade is carried out.

Abstract: A method and apparatus for allowing trials and court proceedings to occur in a virtual manner using a one way video session and a two way voice session are disclosed. During the trials or court proceedings, the defendants and their testimony can be viewed by judges and jurors who remain in isolated rooms with their identities masked. Judges and attorneys can verbally intercede during the proceedings via a two way voice session but the video session for the duration of the trial is one way.

Abstract: The present invention enables edge components, such as Border Elements, of the service provider's network to capture performance data on all endpoints connected to them including registered devices (e.g., CPE gateways, IP phones, and terminal adaptors) and access links. The present invention enables the performance data to be sent to a centralized repository that consolidates information across the entire network, analyzes it, and segments it with respect to location of events that cause defects in calls. The performance data can then be graphically mapped into predefined network segmentations to enable faster identification and resolution of network problems.

Abstract: The present invention enables a capability for packet-switched network service providers, e.g., VoIP network service providers, to monitor the CPE application usage of their subscriber to ensure that changes to the network do not interfere with these applications and to potentially provide changes to the network to enhance these premise based applications. Monitoring software will be installed in the CPE to monitor upgrades and features installed by the end users so that any potential impact to these applied applications can be assessed before a VoIP network upgrade is carried out.

Abstract: The invention comprises a method and apparatus for validating at least one command. Specifically, the method comprises receiving the at least one command, wherein the at least one command is associated with at least one command source, processing the at least one command for determining at least one network component for which the at least one command is destined, and validating the at least one command according to at least one attribute, wherein the at least one attribute is associated with at least one of the at least one network component, the at least one command source, and the at least one command.