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  • Patent number: 9727201
    Abstract: Contextual help is provided in an unobtrusive manner. The optimum point in time for displaying a help notification is determined by triggers associated with each help notification. The triggers may take into account various factors, such as the action currently being performed by the user, whether the tip has been presented to the user before, the user's past experience with the feature, and so forth.
    Type: Grant
    Filed: April 1, 2015
    Date of Patent: August 8, 2017
    Assignee: Microsoft Technology Licensing, LLC
    Inventors: Brian D. Beck, Stephen D. Bader, Deana Fuller, Steven Frederickson, Gregory T. Mattox, Jr., Carmen Quan, Srinivas Chakravarthula, Ross N. Luengen, Akshatha Kommalapati, J Craig Hally, Song Zou