Search Patents
  • Patent number: 11934820
    Abstract: A method for managing a client environment includes obtaining, by an issue analyzing engine, a notification for an issue based on an application upgrade on a client device of the client environment, in response to the notification: applying an issue analyzing model to device configuration information associated with a client device to obtain a solution set, providing the solution set to client environment, obtaining a result from the client environment associated with the issue and the solution set, and updating the issue analyzing model based on the result to obtain an updated issue analyzing model.
    Type: Grant
    Filed: December 10, 2021
    Date of Patent: March 19, 2024
    Assignee: Dell Products L.P.
    Inventors: Parminder Singh Sethi, Lakshmi Nalam, Shelesh Chopra
  • Patent number: 11960873
    Abstract: A method for managing a client environment includes obtaining, by a client environment watcher of a production host environment, a set of actions performed by the client environment operatively connected to the production host environment, in response to obtaining the set of actions: performing an action filtering on the set of actions to obtain a set of filtered actions, wherein the set of filtered actions is associated with an attempt to resolve an issue with performing an application upgrade on the client environment, determining, using the set of filtered actions, a client-applied action set, and initiating an update to an issue analyzer model to obtain an updated issue analyzer model.
    Type: Grant
    Filed: December 10, 2021
    Date of Patent: April 16, 2024
    Assignee: Dell Products L.P.
    Inventors: Parminder Singh Sethi, Lakshmi Nalam, Shelesh Chopra