Abstract: A method, system, and computer program product to troubleshoot a problem with a device are provided herein. According to the method, based on a symptom associated with the device, a first solution is transmitted to a first troubleshooting system. A second solution is transmitted to a second troubleshooting system while tracking the troubleshooting session from the first troubleshooting system. A list of solutions associated with the symptom is automatically updated based on percentage success rates for the solution.

Abstract: Methods and systems for multimedia messaging service (MMS) authentication over IP networks are disclosed. An access identifier records message corresponding to a user by a multimedia messaging service center (MMSC) forwarded by a server is received. Data from the access identifier records message including a mobile directory number, a framed IP address, access network information and a session ID is extracted and stored in a cache accessible to the MMSC. Network IP authentication is executed to determine that the user has a valid IP address. Client IP authentication of the user is executed to determine that the valid IP address is stored in the cache. A correspondence between the valid IP address and a mobile directory number of the user is determined. The user is authenticated for MMS over the IP network based on the correspondence.

Abstract: An assembly for mounting a wireless access point includes a base panel configured to be mounted to a post and to support the access point. The assembly includes a shroud configured to at least partially surround the base panel, the access point, and the post. The assembly can also include an antenna support configured to support an antenna coupled to the access point and configured to rotate between a first position and a second position. A method of mounting the access point to the post includes mounting, to the post, the base panel supporting the access point. The method also includes, after mounting the base panel to the post, coupling the shroud to the base panel such that the shroud at least partially surrounds the base panel, the access point, and the post.

Abstract: Methods and systems to provide and manage on-demand sessions are described herein. A first on-demand session for a client is conducted when resources are available for the first on-demand session. When a notification of termination of the first on-demand session is received, the resources are reserved for the client for a time period. When a second request from the client for a second on-demand session is received during the time period, the second on-demand session is started using the reserved resources.

Abstract: In a cable network, embodiments detect and remediate a non-responsive customer premise equipment (CPE) device in a customer's premise with minimal or no interaction with a customer. Embodiments may detect and remediate a non-responsive CPE device without rebooting the non-responsive CPE device or the associated cable modem. Embodiments include troubleshooting a data link layer (e.g., Open System Interconnection (OSI) layer 2, or media access control (MAC) layer) and a network layer (e.g., OSI layer 3, or Internet layer) between a service operator network and the non-responsive CPE device. Embodiments include a guided integration and a proactive integration method, computer program product, and system to reduce and/or eliminate the need for a customer service representative to reboot a cable modem, and/or for a customer to reboot a non-responsive CPE device resulting in a fast and less disruptive service experience for the customer.

Abstract: Embodiments of the present disclosure describe a system an method for detecting impairments in a network. The network may be a hybrid fiber-coaxial (HFC) network. The system may include a node evaluation unit for evaluating the operation of one or more nodes in the network to determine whether the nodes are operating as desired, or whether service is required.

Abstract: The present disclosure describes an autonomous mechanism for seamlessly coordinating timing of subscriber devices in a service provider system based on the subscriber devices' physical geographic locations. The service provider system dynamically calibrates local times for subscriber devices in geographic locations around in the world without requiring additional local infrastructure. This calibration allows the subscriber devices to receive customized services specifically tailored to their physical geographic locations from the service provider system. Moreover, this autonomous mechanism allows the subscriber devices to be quickly re-purposed to different physical geographic locations without the need to manually configure each individual subscriber device prior to relocation.

Abstract: Embodiments determine failures of a network element (NE) in an outside plant utilizing a connectivity trail that indicates NEs starting at the headend and ending at a distribution tap that serves one or more customer premise devices associated to a customer account. Embodiments determine a failed NE that serves the highest number of customers for which a trouble is reported to a ticketing system. Embodiments avoid reporting downstream child NEs that may be performing poorly due to the upstream failed parent NE. Embodiments associate the one or more customer premise devices, and a customer account with respective NEs of the connectivity trail, perform operational metric tests to determine whether a customer premise device associated with a customer account has failed, determine when an NE of the connectivity trail has failed. Embodiments also include rebooting the failed NE and/or notifying a ticketing system accordingly.

Abstract: In a video delivery context, collection and analysis of viewing data can provide insight into viewer interaction with video and the Internet. The viewing data can be transmitted in a controlled manner to a data repository. Disclosed herein are system, method, and computer program product embodiments for optimizing inventory based on predicted viewership. An example embodiment operates by evaluating past viewership data for a periodic event, determining a tendency of a market segment to view the periodic event, and predicting viewership for a future event based on the determined tendency.

Abstract: Resource processor circuitry parses responses corresponding to a resource of a request from other responses corresponding to other resources embedded in the resource of the request. This parsing reduces the shear amount of data needed to be processed by the resource processor circuitry, thereby improving performance of the resource processor circuitry. The resource processor circuitry parsing uses a pattern matching routine to parse the response corresponding to the resource of the request from the responses corresponding to other resources embedded in the resource of the request. Thereafter, the resource processor circuitry includes the response corresponding to the resource of the request to a catalog.

Abstract: Disclosed herein are system, method, and computer program product embodiments for managing state synchronization between two-way connected consumer electronic devices. An embodiment operates by receiving a state change event message from a target device, determining if one or more subscriber devices are associated with the target device, and propagating the state change event message to the determined subscriber devices.

Abstract: Systems and methods for providing users with a real time or near-real time indications of media channels or programs that are currently receiving the most usage or consumption within a defined population of users are disclosed. In an embodiment, a method receives media usage data for currently airing media while the media is being aired and creates an ordered list of media channels or programs for presentation, based at least in part on the media usage data. The method then presents the ordered list of media channels or programs while the media is being aired. In an embodiment, a system further provides the ability to easily select and tune one of the indicated channels or programs in an interactive interface. In an embodiment, the selected media channels or programs are sold on demand or as part of a service upgrade if they are not included in a user's current subscription.

Abstract: A method, system, and computer program product for Network Address Translation (NAT) traversal that couples a first device behind a NAT device to a second device is provided. The method includes the steps of receiving a first request from the first device to open a connection with the second device, receiving a second request from the second device to open a connection with the first device, where the second request includes the connection address of the second device, and sending the connection address of the second device to the first device which allows the first device to connect to the second device.

Abstract: Methods and systems for linking a service provider account with patient care information are disclosed. A patient's account information is received. A service account for the patient is identified, and an association between a patient's care record and the service account is stored. Care information for the patient is received and transmitted to a device associated with the patient's service account.

Abstract: Methods, systems and computer program products to communicate using a synthetic Media Access Control (synMAC) addresses are provided. The method includes receiving a first message assigning a first synMAC address and a second synMAC address to the device and storing the first synMAC address and the second synMAC address in a memory. The method further includes receiving a second message and processing the second message when the second message includes the first synMAC address or the second synMAC address.

Abstract: Methods and systems to detect power outage are provided herein. The system includes a Cable Modem Termination System (CMTS) to periodically poll cable modems and determine cable modems of the plurality of cable modems that are offline based on the poll. The system correlates and aggregates locations of the cable modems that are offline to determine a geographic area where a percentage of the cable modems that are offline is higher than a predetermined threshold. A report is generated indicating a power outage in the geographic area when the percentage is above the pre-determined threshold.

Abstract: A system, computer-implemented method and a computer-readable medium for accessing content on a plurality of computing devices from a plurality of independent frameworks. The system includes a virtual backend service (VBS) platform. A plurality of independent frameworks hosted on the VBS platform, where each independent framework is configured to provide access to an independent set of applications that provide a service over a network. The system also includes a configuration module for configuring each computing device in the plurality of computing devices to access the set of applications particular to the independent framework, wherein the configuring dynamically switches access of each computing device between the independent frameworks, and access the service from each framework by the configured computing device.

Abstract: The present disclosure describes a monitoring device for determining one or more characteristics of one or more scheduled programs within one or more packetized elementary streams of one or more transport streams. The monitoring device receives the one or more transport streams from a service provider system and de-encapsulates the one or more packetized elementary streams from the one or more transport streams. The monitoring device determines the one or more characteristics of the one or more scheduled programs from the one or more packetized elementary streams. The one or more characteristics can be used by the monitoring device to adapt on a dynamic, real-time, or near real-time, basis to changes to the one or more transport streams.

Abstract: System, method, and computer program product embodiments are disclosed for integrated diagnosis and debugging of content distribution systems. A system includes a networking module that receives, from a central server, instructions for running network diagnostics on a cable headend. A diagnostics environment module is configured to perform diagnostic operations based on the received instructions. The networking module transmits results of the diagnostic operations to the central server.

Abstract: In a video network context, video sessions can be aggregated and delivered to users, and smart replay can be provided responsive to user commands. Various and different commands are received from users at different times. Video sessions (e.g., program streams) are identified and/or created based on the commands. Video sessions are multicasted to the users. Joining multiple users to a video session reduces a need to create multiple identical or similar individual sessions, thereby increasing session capacity. Delivering a video session to users likely to be seeking a particular moment of interest in a video, based on an increased tolerance of received user commands, increases the user experience by delivering the moment of interest directly, without requiring multiple commands from users attempting to navigate towards the moment of interest.