Abstract: A method may include obtaining first audio data originating at a first device during a communication session between the first device and a second device. The method may also include obtaining an availability of revoiced transcription units in a transcription system and in response to establishment of the communication session, selecting, based on the availability of revoiced transcription units, a revoiced transcription unit instead of a non-revoiced transcription unit to generate a transcript of the first audio data. The method may also include obtaining revoiced audio generated by a revoicing of the first audio data by a captioning assistant and generating a transcription of the revoiced audio using an automatic speech recognition system. The method may further include in response to selecting the revoiced transcription unit, directing the transcription of the revoiced audio to the second device as the transcript of the first audio data.

Abstract: A facemask system with automated voice display is disclosed. The facemask includes a covering configured to be positioned about the face of a user. At least one microphone is positioned adjacent the covering and the facemask includes a display for displaying language spoken captured by at least one microphone. A processor is in operable communication with the microphone and the display. The facemask includes a memory that contains instructions that can be executed by the processor to perform operations. The operations include receiving signals from at least one microphone, identifying language contained within the signals, and displaying the language on the display.

Abstract: Video relay services, communication systems, non-transitory machine-readable storage media, and methods are disclosed herein. A video relay service may include at least one server configured to receive a video stream including sign language content from a video communication device during a real-time communication session. The server may also be configured to automatically translate the sign language content into a verbal language translation during the real-time communication session without assistance of a human sign language interpreter. Further, the server may be configured to transmit the verbal language translation during the real-time communication session.

Abstract: A method may include obtaining an indicator that a first device is in a location of a second device and in response to obtaining the indicator, sending a redirect request to a communication service provider of the first device to direct, to the second device, incoming communication requests handled by the communication service provider that are directed to the first device. The method may further include after sending the redirect request and after a communication request to a communication session is directed to the first device, obtaining, at the second device, a communication indication to participate in the communication session. The method may further include directing audio of the communication session to a transcription system and obtaining, at the second device, the transcription of the audio from the transcription system. The method may also include presenting, by the second device, the audio and the transcription.

Abstract: According to one or more aspects of the present disclosure, operations related to selecting a transcription generation technique may be disclosed. In some embodiments, the operations may include obtaining multiple user ratings that each correspond to a different one of multiple transcriptions. Each transcription may be obtained using a first transcription generation technique and may correspond to a different one of multiple communication sessions. The operations may further include selecting, for a subsequent communication session that occurs after the multiple communication sessions, a second transcription generation technique based on the user ratings. In addition, the operations may include providing the subsequent transcription to a device during the subsequent communication session.

Abstract: A method to access a device may include obtaining, at a first device, data over a short-range wireless network from a second device. The data may originate at a remote system that sends the data to the second device through a network connection over a wide area network. The method may also include in response to a fault at the second device, obtaining, at the first device from the remote system, a maintenance command for the second device. The maintenance command may be obtained by the first device over an analog voice network. The method may also include directing, from the first device to the second device, the maintenance command over the short-range wireless network to enable the second device to perform the maintenance command.

Abstract: A method to transcribe communications may include selecting a first transcription generation technique from among multiple transcription generation techniques for generating transcriptions of audio of one or more communication sessions that involve a user device and obtaining performances of the multiple transcription generation techniques with respect to generating the transcriptions of the audio. The method may also include monitoring comparisons between the performances of the multiple transcription generation techniques and obtaining input from the user with respect to the comparisons. The method may further include selecting a second transcription generation technique from among the multiple transcription generation techniques based on the input from the user.

Abstract: A method may include obtaining a first audio signal including first speech originating at a remote device during a communication session between the remote device and a communication device and obtaining a second audio signal including second speech originating at the communication device during the communication session between the remote device and the communication device. The method may also include obtaining a characteristic of the communication session from one or more of: the first audio signal, the second audio signal, and settings of the communication device and determining a hearing level of a user of the communication device using the characteristic of the communication session.

Abstract: A method may include obtaining audio data originating at a first device during a communication session between the first device and a second device and providing the audio data to a first speech recognition system to generate a first transcript based on the audio data and directing the first transcript to the second device. The method may also include in response to obtaining a quality indication regarding a quality of the first transcript, multiplexing the audio data to provide the audio data to a second speech recognition system to generate a second transcript based on the audio data while continuing to provide the audio data to the first speech recognition system and direct the first transcript to the second device, and in response to obtaining a transfer indication that occurs after multiplexing of the audio data, directing the second transcript to the second device instead of the first transcript.

Abstract: A method may include obtaining audio of a communication session between a first device of a first user and a second device of a second user. The method may further include obtaining a transcription of second speech of the second user. The method may also include identifying one or more first sound characteristics of first speech of the first user. The method may also include identifying one or more first words indicating a lack of understanding in the first speech. The method may further include determining an experienced emotion of the first user based on the one or more first sound characteristics. The method may also include determining an accuracy of the transcription of the second speech based on the experienced emotion and the one or more first words.

Abstract: The present application includes operations related to routing communications. In some embodiments, the operations may include receiving, from a third-party communication address, an incoming communication directed toward a general communication address associated with a communication system. The operations may also include routing the incoming communication to a specific communication address associated with the communication system instead of to the general communication address based on a previous outgoing communication being from the specific communication address and being directed toward the third-party communication address.

Abstract: A system is provided that includes a first network interface for a first network type and a second network interface for a second network type that is different from the first network type. The system also includes at least one processor configured to cause the system to perform operations. The operations may include obtaining, from the first network interface, audio from a communication session with a remote device established over the first network and obtaining an indication of a communication device available to participate in the communication session and direct audio obtained from the communication session to a remote transcription system. The operations may also include directing the audio to the second network interface for transmission to the communication device, obtaining transcript data from the remote transcription system based on the audio, and directing the transcript data to the second network interface for transmission to the communication device.

Abstract: A method to present communications may include captioning, by a human assistant during a call between a first user using a first captioning telephone device and a second user using a second telephone device, words spoken by the second user into the second telephone device. The method may also include presenting the captioned words on a first display of the first captioning telephone device, receiving text typed into the second telephone device by the second user, and presenting the received text on the first display of the first captioning telephone device.

Abstract: A method to transcribe communications may include obtaining audio data originating at a first device during a communication session between the first device and a second device and providing the audio data to an automated speech recognition system configured to transcribe the audio data. The method may further include obtaining multiple hypothesis transcriptions generated by the automated speech recognition system. Each of the multiple hypothesis transcriptions may include one or more words determined by the automated speech recognition system to be a transcription of a portion of the audio data. The method may further include determining one or more consistent words that are included in two or more of the multiple hypothesis transcriptions and in response to determining the one or more consistent words, providing the one or more consistent words to the second device for presentation of the one or more consistent words by the second device.

Abstract: A method to transcribe communications is provided. The method may include obtaining first communication data during a communication session between a first communication device and a second communication device and transmitting the first communication data to the second communication device by way of a mobile device that is locally coupled with the first communication device. The method may also include receiving, at the first communication device, second communication data from the second communication device through the mobile device and transmitting the second communication data to a remote transcription system. The method may further include receiving, at the first communication device, transcription data from the remote transcription system, the transcription data corresponding to a transcription of the second communication data, the transcription generated by the remote transcription system and presenting, by the first communication device, the transcription of the second communication data.

Abstract: A method may include obtaining first audio data originating at a first device during a communication session between the first device and a second device. The method may also include obtaining a first text string that is a transcription of the first audio data, where the first text string may be generated using automatic speech recognition technology using the first audio data. The method may also include obtaining a second text string that is a transcription of second audio data, where the second audio data may include a revoicing of the first audio data by a captioning assistant and the second text string may be generated by the automatic speech recognition technology using the second audio data. The method may further include generating an output text string from the first text string and the second text string and using the output text string as a transcription of the speech.

Abstract: A method to transcribe communications may include obtaining, at a first device, an audio signal that originates at a remote device during a communication session. The audio signal may be shared between the first device and a second device. The method may also include obtaining an indication that the second device is associated with a remote transcription system and in response to the second device being associated with the remote transcription system, directing the audio signal to the remote transcription system by one of the first device and the second device instead of both the first device and the second device directing the audio signal to the remote transcription system when the second device is not associated with the remote transcription system.

Abstract: A method may include obtaining first audio data of a communication session between a first device and a second device and obtaining, during the communication session, a first text string that is a transcription of the first audio data. The method may further include directing the first text string to the first device for presentation of the first text string during the communication session and obtaining, during the communication session, a second text string that is a transcription of the first audio data. The method may further include comparing a first accuracy score of the first word to a second accuracy score of the second word and in response to a difference between the first accuracy score and the second accuracy score satisfying a threshold, directing the second word to the first device to replace the first word in the first location as displayed by the first device.

Abstract: A method may include obtaining an indicator that a first device is in a location of a second device and in response to obtaining the indicator, sending a redirect request to a communication service provider of the first device to direct, to the second device, incoming communication requests handled by the communication service provider that are directed to the first device. The method may further include after sending the redirect request and after a communication request to a communication session is directed to the first device, obtaining, at the second device, a communication indication to participate in the communication session. The method may further include directing audio of the communication session to a transcription system and obtaining, at the second device, the transcription of the audio from the transcription system. The method may also include presenting, by the second device, the audio and the transcription.

Abstract: A method to generate a contact list may include receiving an identifier of a first communication device at a captioning system. The first communication device may be configured to provide first audio data to a second communication device. The second communication device may be configured to receive first text data of the first audio data from the captioning system. The method may further include receiving and storing contact data from each of multiple communication devices at the captioning system. The method may further include selecting the contact data from the multiple communication devices that include the identifier of the first communication device as selected contact data and generating a contact list based on the selected contact data. The method may also include sending the contact list to the first communication device to provide the contact list as contacts for presentation on an electronic display of the first communication device.