Abstract: A plurality of potential feed objects and corresponding identifications of actors who performed a user interface action that caused a corresponding potential feed object to be generated are obtained. The plurality of potential feed objects and corresponding actor identifications are then fed into a machine learned feed object ranking model, with the machine learned feed object ranking model having been trained via a machine learning algorithm to calculate a score for each of the potential feed objects. The score is based on a combination of a likelihood that the user will perform an interaction, via the user interface, on the potential feed object, likelihood that the user's interaction will cause one or more downstream events by other users, and likelihood that a response from a viewer will cause the actor corresponding to the potential feed object to perform an additional user interface action to generate another potential feed object.

Abstract: System (100) for enabling a secure handover of information between an outgoing user and an incoming user, the system comprising: an interface (120) for accessing handover data (122), the handover data being indicative of information to be communicated from the outgoing user (010) to the incoming user (020) during a handover event; and a monitoring subsystem (140) for i) receiving sensor data (042) from a sensor (040) monitoring the handover event, ii) based on the handover data, determining one or more attributes indicative of communication of the information, and iii) analyzing the sensor data in dependence on the one or more attributes to determine whether the information has been communicated to the incoming user during the handover event; a reporting subsystem (160) for reporting on a result of said determining.

Abstract: Methods and systems are disclosed for determining gaps in a user's resume regarding skills or titles for a job, and recommending educational courses to the user based on those gaps. The user's resume is received and analyzed for the user's current set of skills. Various searching methods are used to identify a set of job requisitions based on a user's input query for a job. The user's skills are compared with a set of required skills associated with the set of job requisitions. Educational courses are identified for the skills that are required for the set of job requisitions but are not present in the user's set of skills. The educational courses presented to the user via the search engine. The user's resume can also be ranked relative to other resumes for the skills or titles required for a job.

Abstract: Embodiments pertain generally to a method for providing subscription services in view of virtual machines. The method includes determining that a user is enrolled for a continuous availability service and determining, in view of the continuous availability service, that the service provider is to instantiate a virtual machine for the user to continue execution of operations executed on a client machine. The method further includes causing the virtual machine to be instantiated in view of the continuous availability service and causing the instantiated virtual machine to be configured to restore a state of the client machine that corresponds to a previous update of the client machine. The previous update may correspond to client activity data of the client machine.

Abstract: A mechanism for facilitating customer interactions within a customer service environment provides prompt and accurate answers to customer questions. A smart chat facility for use in a customer service environment to predict a customer problem examines a customer chat transcript to identify customer statements that set forth a customer issue and, responsive to this, can route the customer to an agent, an appropriate FAQ, or can implement a problem specific widget in the customer UI. Customer queries are matched with most correct responses and accumulated knowledge is used to predict a best response to future customer queries. The iterative system thus learns from each customer interaction and can adapt to customer responses over time to improve the accuracy of problem prediction.

Abstract: Systems and methods for simulating behavior of agents in a virtual environment are described. Observed customer behavior data for a retail space may be received. A model for customer behavior in the retail space is generated, the model including probabilities for customer responses to a plurality of stimuli. A virtual customer agent is built based on the model for customer behavior. A virtual retail space is built and modified, the modified virtual retail space including at least one different design feature from the virtual retail space. In the modified virtual retail space, the virtual customer agent is simulated performing a predetermined list of tasks based on the probabilities for the customer responses. Simulated customer behavior data, including responses of the virtual customer agent to the modified virtual retail space, may be generated based on the simulation.

Abstract: A mechanism for facilitating customer interactions within a customer service environment provides prompt and accurate answers to customer questions. A smart chat facility for use in a customer service environment to predict a customer problem examines a customer chat transcript to identify customer statements that set forth a customer issue and, responsive to this, can route the customer to an agent, an appropriate FAQ, or can implement a problem specific widget in the customer UI. Customer queries are matched with most correct responses and accumulated knowledge is used to predict a best response to future customer queries. The iterative system thus learns from each customer interaction and can adapt to customer responses over time to improve the accuracy of problem prediction.

Abstract: A system and method for enterprise privacy information compliance (EPIC), configured to scan and interrogate a site for privacy compliance based on one or more privacy standards. The method includes identifying at least one website associated with a URL and determining whether the at least one website is compliant with one or more privacy requirements. The method also includes generating a report indicating which of the one or more privacy requirements are met and which of the one or more privacy requirements are unmet.

Abstract: Methods and systems are disclosed for determining gaps in a user's resume regarding skills or titles for a job, and recommending educational courses to the user based on those gaps. The user's resume is received and analyzed for the user's current set of skills. Various searching methods are used to identify a set of job requisitions based on a user's input query for a job. The user's skills are compared with a set of required skills associated with the set of job requisitions. Educational courses are identified for the skills that are required for the set of job requisitions but are not present in the user's set of skills. The educational courses presented to the user via the search engine. The user's resume can also be ranked relative to other resumes for the skills or titles required for a job.

Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, for controlling access to physical areas. One of the methods includes receiving, from at least one of one or more sensors, data identifying a vehicle at a border crossing station, determining current weather conditions for the border crossing station, evaluating whether the current weather conditions are favorable to inspection of the vehicle by a mobile camera, determining that the current weather conditions are favorable to inspection of the vehicle by a mobile camera, and in response to the determination that the current weather conditions are favorable to inspection of the vehicle by a mobile camera, providing at least one of one or more mobile cameras with instructions to cause each of the at least one of the mobile cameras to inspect the vehicle.

Abstract: A social networking relationships processing method includes: accessing a first forward-relationships set corresponding to a user identification of a first user in multiple data centers; obtaining an inverted-reverse-relationships set corresponding to the user identification of the first user; determining whether a difference between the first forward-relationships set of the first user and the inverted-reverse-relationship set corresponding to the user identification exists; in response to determining that the difference between the forward-relationships set and the inverted-reverse-relationships set exits, identifying a second user that causes the difference; respectively accessing first relationship information of the first user and second relationship information of the second user stored in associated data centers; and updating at least one of the first forward-relationships set of the first user or a second reverse-relationships set of the second user according to the relationship information of the fir

Abstract: Methods, systems, and apparatus, including computer programs encoded on computer storage media, for controlling access to physical areas. One of the methods includes receiving first data, determining, using the first data, whether each of the passengers for a vehicle is authorized to cross a border, storing second data in a data set of pre-registered border crossers, receiving third data identifying the vehicle and indicating entry of the vehicle into a border crossing station, comparing the third data with data from the data set of pre-registered border crossers, determining that the third data and the second data both identify the vehicle, collecting, for each current passenger in the vehicle, fourth data representing the current passenger, determining whether the current passengers in the vehicle and the passengers identified in the second data are the same people, and providing instructions to guide the vehicle to a lane at the border crossing station.

Abstract: The invention relates to a system and method for screening submissions in a production contest system. In one embodiment, the method includes receiving a production competition submission from a contestant, automatically screening the submission with a screening system to verify that the submission meets predetermined requirements, and providing feedback to the contestant and a contest administrator regarding the results of whether the submission meets the predetermined requirements.

Abstract: Determining an inventory target for a node of a supply chain includes calculating a demand stock for satisfying a demand over supply lead time at the node of the supply chain, and calculating a demand variability stock for satisfying a demand variability of the demand over supply lead time at the node. A demand bias of the demand at the node is established. An inventory target for the node is determined based on the demand stock and the demand variability stock in accordance with the demand bias.

Abstract: Disclosed is an approach for integrating one or more enterprise applications with a social networking application. Integration is provided between a CRM application and the social networking application.

Abstract: The present invention, in one embodiment, provides an architecture that allows a first agent to bind one or more customer-escalated work items of different media types already assigned to him with a consult interaction of an entirely different media type such that a target agent consulted has a contextual view of all the interactions owned by the first agent. Typically, the interaction grouping is post-assignment, and the context is provided to the target agent in the course of, and by means of, an agent consult.

Abstract: Some embodiments provide a system that facilitates use of a question-and-answer system. During operation, the system determines a business value of a question submitted by a first user to the question-and-answer system. Next, the system prioritizes answering of the question by a second user in the question-and-answer system based on the business value.

Abstract: A candidate assessment system reviews gaming data from a plurality of players to determine how well those players fit a particular job opening. The system uses one or more interpretation metrics to derive skill sets for each player by analyzing game attribute data from game scenarios played by the player. Each interpretation metric is generally unique, allowing the candidate assessment engine to derive a player's skill sets in markedly different ways.

Abstract: Systems and methods are disclosed for maintaining security and data gathering for a number of vehicles. The systems include a vehicle activity module for each of the vehicles. The vehicle activity module has a wireless transmitter, a storage device, at least one sensor for receiving event information from identification devices, such as RFID cards, keypads, magnetic ID cards, and the like, a releasable key container, and a processor for accessing and analyzing information. The VAMs are wirelessly connected to a computer system. The VAMs control access to the keys, monitor information relating to access, and store and transmit information relating to sales events, non-sales events, and intrusion events. The VAMs are capable of autonomous operation, without the need to access the computer system to verify event information. The VAMs further include signal attenuating mechanisms to facilitate use of “smart keys.

Abstract: An embodiment of a method for obtaining customer support includes transmitting parameters specific to an end user product to a network-based application operable to dynamically generate a web page instructive of a solution to a problem associated with the end user product based on the parameters; receiving an interactive link to the dynamically generated web page; and browsing the dynamically generated web page by selecting the interactive link. The method may further include implementing the solution by performing steps instructed in the web page. An embodiment of a system is operable to perform operations comprising receiving parameters specific to an end user product; dynamically generating a web page instructive of a solution to a problem associated with the end user product based on the parameters; generating an interactive link to the dynamically generated web page.