Abstract: A method and computer program product for propagating instant message status change is described. A method may comprise receiving, via at least one of a client electronic device and a server computer, an instant message request associated with an instant message request target. The method may further comprise determining, via at least one of the client electronic device and the server computer, an instant message status based upon, at least in part, the instant message request and the instant message request target. The method may also comprise in response to the determination, providing, via at least one of the client electronic device and the server computer, an indication of the instant message status.

Abstract: Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or inbound call center accepts a voice call from a customer. The incoming voice call includes an associated data stream. This data stream is processed by the inbound call center and is used to route the call to the appropriate destination or customer service representative, for example a specific person, a department, a subsidiary, an individual either working within a facility or working outside the facility, a subcontractor and combinations thereof. Additional functionality is provided by including additional data, e.g. data in addition to routing data, along with voice data.

Abstract: An email activity pattern of a user is analyzed. A time probability for the user to act on an email sent to the user is determined based upon, at least in part, the email activity pattern of the user.

Abstract: Data validation techniques are provided. For example, such techniques complement user entries associated with events of interest through context. In one aspect of the invention, a technique for processing one or more user entries associated with one or more events of interest includes the following steps/operations. Context associated with the one or more events of interest is obtained. At least a portion of the obtained context is associated with one or more user entries representing events of interest. At least a portion of the one or more user entries is evaluated, responsive to at least a portion of the context. An indication of the one or more events of interest is provided, responsive to the evaluation.

Abstract: Techniques are provided for providing automated configuration of computing devices. More particularly, principles of the invention may use anticipated context to precondition a device whose operational mode is alterable via computer controllable operations. Anticipated context may be affected by any number of parameters including, but not limited to, current location, time of day, destination end-point, e.g., phone number to be called, past history, subscription rate plans, power requirements of device, application demands with respect to quality-of-service (QoS), security, calendar information, and so on. Further, principles of the invention may use locally derived knowledge about the intended use of a device and dynamically enable it in a desirable mode of operation using locally reachable configuration parameters stored in advance based on the anticipated context for the operation of the device.

Abstract: A method and computer program product for receiving a join request, from a requestor, to join an online conversation in which an online user of an instant messaging system is participating. A notification is provided to the online user that the requester would like to join the online conversation.

Abstract: A method and computer program product for managing interruptions including defining an interruption control initiation trigger and defining an interruption control release trigger. An interruption control period is initiated based upon, at least in part, the interruption control initiation trigger. The interruption control period is terminated based upon, at least in part, the interruption control release trigger.

Abstract: A method, computer program product, and computing system for receiving an indication of an email being generated by a composer for at least one recipient. The email includes a link to a piece of content on a remote resource and the at least one recipient does not have sufficient rights to access the remote resource. The recipient may be allowed to access the remote resource via the link using the rights of the composer.

Abstract: The present invention is directed to a method for propagating contextual data in an audio communication by storing the contextual data obtained from a calling party in an extensible mark-up language formatted text document. A telephone call between a first party and a second party is converted to a session initiation protocol based voice over internet protocol communication, and the stored text document is attached to session initiation protocol messages that control the voice over internet protocol communication. The document is attached to the signaling messages by embedding the text document in a session description payload associated with the session initiation protocol message. The attached document is propagated with the audio communication, including when the signaling messages are used to transfer the audio communication from the second party to a third party or to add one or more addition parties to the audio communication.

Abstract: Data validation techniques are provided. For example, such techniques complement user entries associated with events of interest through context. In one aspect of the invention, a technique for processing one or more user entries associated with one or more events of interest includes the following steps/operations. Context associated with the one or more events of interest is obtained. At least a portion of the obtained context is associated with one or more user entries representing events of interest. At least a portion of the one or more user entries is evaluated, responsive to at least a portion of the context. An indication of the one or more events of interest is provided, responsive to the evaluation.

Abstract: A method and computer program product for dynamically sharing tags associated with an email including associating one or more tags with an email after the email has been sent. The one or more tags are made accessible to at least a portion of one or more email users.

Abstract: A method, computer program product, and computer system for processing a status request received from a requester concerning an electronic message addressed from a sender to a recipient. A probable route between the sender and the recipient for the electronic message is predicted. A message status for the electronic message is determined from one or more status indicators based at least in part upon the probable route.

Abstract: Data validation techniques are provided. For example, such techniques complement user entries associated with events of interest through context. In one aspect of the invention, a technique for processing one or more user entries associated with one or more events of interest includes the following steps/operations. Context associated with the one or more events of interest is obtained. At least a portion of the obtained context is associated with one or more user entries representing events of interest. At least a portion of the one or more user entries is evaluated, responsive to at least a portion of the context. An indication of the one or more events of interest is provided, responsive to the evaluation.

Abstract: Methods and systems are provided for associating contextual data with communication sessions, in particular in technical help desk scenarios. A context logger service running on a central server or on an individual computing device is used to create a log of application specific, often ephemeral, contextual data for a plurality of applications running one or more systems that are in communication with the context logger service across one or more networks. When a communication session between an initiating entity and a receiving entity to request assistance regarding a subject application running on one of the systems is initiated, and if the communication session is deemed to be a candidate for the automatic association of such context data, at least a portion of the application specific contextual data contained in the log is associated with the communication session and delivered to the receiving entity.

Abstract: A method, computer program product, and system for voice content transcription during collaboration sessions is described. A method may comprise receiving an indication to provide one or more real-time voice content-to-text content transcriptions to a first collaboration session participant. The one or more real-time voice content-to-text content transcriptions may correspond to voice content of a second collaboration session participant in one or more collaboration sessions including the first collaboration session participant and the second collaboration session participant.

Abstract: A method and system for emergency server access to offline users may include one or more computing devices receiving a request for offline access of data. The request for offline access of data may contain information to identify the offline user and specific data. An action to provide the specific data may be determined responsive to the identification of the offline user. The action may be executed responsive to the determination. The specific data may be transmitted.

Abstract: A method, computer program product, and computing system for receiving an indication of a data caching request. A local copy of a piece of remote content that is defined by a link within an email is cached onto an accessible storage device. The remote content is stored on a remote resource.

Abstract: A wireless device connects to one or more network node devices that are in turn connected to one or more wirelines. The wireless device has one or more wireless signal generators supporting one or more of the wireless connections and one or more memories to store an identifier. One or more negotiators negotiate with the network node device in order to establish a connection to one or more wirelines connected to the network node and a requesting process requests bridging to a call in progress.

Abstract: A method, computer program product, and computing system for associating a time indicator with a message. The time indicator may be indicative of an urgency of a particular task associated with the message. The message having the time indicator may be displayed at a computing device. Numerous other variations and embodiments are also included within the scope of the present disclosure.

Abstract: An enhanced navigation system allowing navigation route and destination planning according to user-specified criteria for the emotion state of persons along the route, at the destination, or both. The enhancement is accomplished by receiving a set of human emotion metrics corresponding to one or more parts of a navigation plan; determining if the human emotion metrics meet one or more user-specified criteria; responsive to not meeting the criteria, determining an alternate navigation plan until the user-specified criteria are met; and responsive to the criteria being met, presenting the navigation plan to the user for laying into a navigation system, and optionally during execution of the navigation plan updating the received human emotion metrics; repeating the determination against the user-specified criteria; and repeating the steps of determining an alternate navigation plan and presentation to a user responsive to the updated human emotion metrics not meeting the user-specified criteria.