Abstract: A method and computer program product for receiving an indication of an email being generated for at least one recipient. The email is analyzed to determine if the email includes at least one link to a piece of content on a remote content resource. If the email includes at least one link to a piece of content on a remote content resource, the at least one recipient is analyzed to determine if the at least one recipient has sufficient rights to access the piece of content on the remote content resource.

Abstract: An enhanced navigation system allowing navigation route and destination planning according to user-specified criteria for the emotion state of persons along the route, at the destination, or both. The enhancement is accomplished by receiving a set of human emotion metrics corresponding to one or more parts of a navigation plan; determining if the human emotion metrics meet one or more user-specified criteria; responsive to not meeting the criteria, determining an alternate navigation plan until the user-specified criteria are met; and responsive to the criteria being met, presenting the navigation plan to the user for laying into a navigation system, and optionally during execution of the navigation plan updating the received human emotion metrics; repeating the determination against the user-specified criteria; and repeating the steps of determining an alternate navigation plan and presentation to a user responsive to the updated human emotion metrics not meeting the user-specified criteria.

Abstract: Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or inbound call center accepts a voice call from a customer. The incoming voice call includes an associated data stream. This data stream is processed by the inbound call center and is used to route the call to the appropriate destination or customer service representative, for example a specific person, a department, a subsidiary, an individual either working within a facility or working outside the facility, a subcontractor and combinations thereof. Additional functionality is provided by including additional data, e.g. data in addition to routing data, along with voice data.

Abstract: A method, computer program product, and system for associating communications in collaboration sessions is described. A method may comprise displaying, via one or more computing devices, a document accessible to one or more collaborators of a first collaboration session. The method may further comprise associating, via the one or more computing devices, a first communication session of the first collaboration session with a first portion of the document. The method may additionally comprise indicating, via the one or more computing devices, the association between the first communication session of the first collaboration session and the first portion of the document.

Abstract: Methods and systems are provided for routing incoming customer service requests directly to the most appropriate destination within a call center without requiring customer knowledge of a specific telephone number or extension to call and without requiring the customer to select from a series of menus. The receiving location or inbound call center accepts a voice call from a customer. The incoming voice call includes an associated data stream. This data stream is processed by the inbound call center and is used to route the call to the appropriate destination or customer service representative, for example a specific person, a department, a subsidiary, an individual either working within a facility or working outside the facility, a subcontractor and combinations thereof. Additional functionality is provided by including additional data, e.g. data in addition to routing data, along with voice data.

Abstract: An email message that is addressed to a plurality of recipients is defined on a first client electronic device. A first set of downstream response rights is assigned, on the first client electronic device, to a first recipient chosen from the plurality of recipients. A second set of downstream response rights is assigned, on the first client electronic device, to a second recipient chosen from the plurality of recipients. The second set of downstream response rights is different from the first set of downstream response rights.

Abstract: A method and computer program product for context-informed summarization is described. A method may comprise determining, via a computing device, a context of a communication. The method may further comprise determining, via the computing device, a summarization attribute for the communication based upon, at least in part, the context of the communication. The method may also comprise creating a summary of the communication based upon, at least in part, the summarization attribute.

Abstract: A method and computer program product for receiving a slot request, from a second respondent having a second seniority level, for an original event slot that was previously reserved by a first respondent having a first seniority level. The second seniority level is compared to the first seniority level. If the second seniority level exceeds the first seniority level: the reservation of the original event slot by the first respondent is cancelled, and the event slot request for the original event slot by the second respondent is accepted.

Abstract: The invention discloses a method and system for preventing emergency communication system notification congestion by automatically identifying the telecommunications site transmitting an emergency call or through reporting of an address from which the call is made.

Abstract: A method, system, and computer usable program product to determine a first mood of the user, where the first mood is based on a characteristic of the user at a first time during the providing of an online service and to determine a second mood of the user, where the second mood is based on a characteristic of the user at a second time during the providing of the online service. The first mood of the user and the second mood of the user are compared to determine a delta or change in mood of the user.

Abstract: A method and computer program product for propagating instant message status change is described. A method may comprise receiving, via at least one of a client electronic device and a server computer, an instant message request associated with an instant message request target. The method may further comprise determining, via at least one of the client electronic device and the server computer, an instant message status based upon, at least in part, the instant message request and the instant message request target. The method may also comprise in response to the determination, providing, via at least one of the client electronic device and the server computer, an indication of the instant message status.

Abstract: A method for enhanced management of a web conference server includes evaluation a web conference server to ascertain resources of the web conference server. The resources of the web conferencing server are partitioned into rooms, each room having an allocated portion of the resources of the web conferencing server and at least one room providing different capabilities from other rooms hosted on the web conferencing server. Access to the rooms is provided based on at least one user criterion.

Abstract: A computer implemented method, system and computer program product for delivering published messages to at least one subscriber in a publish-subscribe messaging system. A computer implemented method for delivering published messages to a subscriber includes receiving a plurality of message streams, and analyzing at least one message from each of the plurality of message streams in accordance with criteria established by the subscriber specifying a message content and a message content quality. At least one message that satisfies the criteria is delivered to the subscriber.

Abstract: Managing a relationship between an organization and clients of the organization based on data stored on a server by the organization includes determining that data stored on the server represents a prospective interaction between a member of the organization and a client of the organization, searching the server for additional data related to the client of the organization, and providing a suggestion for optimizing the interaction to at least the member, the suggestion being based on a logical deduction made from the data representing the interaction and the additional data returned as a result of the searching.

Abstract: Computer implemented method, system and computer usable program code for routing messages in a message stream. A computer implemented method for routing messages in a message stream includes receiving a specification of desired messages, the specification containing a payload and receiving at least one message, the message containing a payload. The message payload is evaluated with respect to the specification payload and the specification, and the message is routed in accordance with the evaluation.

Abstract: A location of a first mobile device associated with a first user is determined, and a location of a second mobile device associated with a second user is determined. A relationship between the first user and the second user is determined, and a proximity of the first mobile device relative to the second mobile device is determined. A location-oriented data service is provided to at least one of the first mobile device and the second mobile device.

Abstract: An email message that is addressed to a plurality of recipients is defined on a first client electronic device. A first set of downstream response rights is assigned, on the first client electronic device, to a first recipient chosen from the plurality of recipients. A second set of downstream response rights is assigned, on the first client electronic device, to a second recipient chosen from the plurality of recipients. The second set of downstream response rights is different from the first set of downstream response rights.

Abstract: A method, computer program product, and computing system for sorting contacts is provided. The method may include sorting a group of contacts within an address field of a message based upon, at least in part, a selected hierarchy. The method may also include displaying said group of contacts at a computing device according to said selected hierarchy. Of course, numerous other operations may be included without departing from the scope of this disclosure.

Abstract: A method and computer program product for receiving a search result set including one or more search results, and defining one or more ranking cues based upon, at least in part, ancillary user data. The one or more search results are ranked based upon, at least in part, the one or more ranking cues. The one or more ranked search results are provided to a search user.

Abstract: A request for a first dynamic bridge end is received at a first device. A capability for a second dynamic bridge end is transmitted to a second device. At least one of the first dynamic bridge end and the second dynamic bridge end have a movable end point location. The first dynamic bridge end and the second dynamic bridge end create a path for transmission of an object.